Best Mazda SUVs / 4WDs

I am extremely disappointed with both Mazda Australia and Mazda Melville Service. After several months of follow-ups, stress, delays, and absolutely… Read more

no accountability, the only thing I received was a repair invoice for over AUD $26,000 — for a car that is worth around AUD $20,000.

This is beyond unreasonable.

Mazda Melville Service keeps saying they are “just a franchise business” and take no real responsibility. Mazda Australia also refuses to help and simply says it is not their problem. The customer is left completely abandoned between the dealer and the manufacturer.

The most frustrating part is the complete lack of after-sales support. Once they sell the car, it feels like nobody cares anymore. No ownership, no proper customer care, and no willingness to resolve serious issues fairly.

I strongly encourage anyone considering buying a Mazda in Australia to first read the large number of customer complaints and consumer reviews online before making a decision.

My experience with Mazda has been one of the worst customer service experiences I have ever had in Australia.

Pros: Drives well, picks up speed. Good sized boot when the removable shelf is dropped. Petrol consumption is good approx 600kms to a tank. Lane… Read more

assist, blind spot are great.

Cons: If your short like me (1.51 cm) the headrest is uncomfortable as it is tilted forward and cannot be straightened (liftable in height yes, but front tilt angle changed, No). I have no support from my shoulders to the headrest which is pushing my neck forward. I've already had a chiro and osteo appointment after longer cross City drives.

For a short person, the highest seat raise is required, otherwise the side mirror units block full view of other road vehicles when looking right at lights waiting for green. I am sitting on a cushion to see over the actual side mirror unit.

There's no automatic locking system after you drive X minutes, which is disappointing. It was taken off this model. Crazy when we are living in a violent society. I am manually locking the doors by touching door switch which is very old school for 2025 car model.

My navigation system also isn't turning on automatically. I'm waiting for a Mazda software patch fix (advised as known to be problematic for some 2025 models by Head office). This is very disappointing as I purchased the car in January 2026 and was fobbed off initially with the excuse "oh, it's just this model you purchased". It's nearly May 2026 now and 4-5 months later I'm still driving around manually turning on navigation and re-doing it again after the car has been put into reverse.

To be honest this has been the biggest let down given it's my first ever experience at buying a brand new car.

Also design has only two front compartments to hide things. I don't like the middle compartment it's useless. The drink holder not too good either. I don't know where a passenger would put their hot drink in their hand easily? In comparison, my old 2011 Toyota Yaris had way better hideaway front design than this Mazda.

As a shorter female buyer/owner I'm 50/50 re this vehicle model. I wish I had looked at other brand options.

I got this car last month to replace my recently bought Corolla (long story) and really like driving it. I had found the hybrid Corolla surprisingly… Read more

low on the road, and to get into, even though it was a dream to drive. Decided to go "local" for my next car and obvs wanted a higher ground clearance one...I got the Pure from Medlow Bath Mazda as it had everything I really wanted. No separate climate control, but I could live without that! It works perfectly, is very smooth and quiet on the road, the technology works well (although the voice control is not as good as Toyota's and needs a few extra commands) and is reasonable on petrol use. I had initially wanted a hybrid because they're whisper-quiet and they do double the distance before tank refill, but I since discovered that the batteries have a finite lifespan and are very costly to replace - so I was quite happy to go back to petrol! This is a perfect sized car for me, not too small and not too big. The only drawback is the low-set passenger seat, but it doesn't really affect me.

Owned for 5 months, and 10,000 kms. So far the Service was amazing from Cranbourne Mazda and the Car is amazing to drive. I drive mainly open road \… Read more

highway and the CX-60 is easy to drive . Just as easy around Melbourne city. I'm getting mid 7Ltrs per 100Kms (7.6) and getting better as the car wears in. Has an amazing interior, and the sound system has depth and quality. This really does deserve the Zoom Zoom

Lovely looking car with lovely interiors. Nice and punchy inline 6 engine. Thats about it. If someone who is like me and is sensitive to noise,… Read more

please stay away from this car. There is a dashboard rattle for which I have made multiple trips to the dealership and it still rattles. Also the transmission is very noisy and makes weird noises during idle. Never driven a car in my entire life that makes these noises. Mazda says this transmission noise is "normal".

Steering feels very heavy at times which is good during high speeds. But during three point turns your arms get a good workout.

Suspension is not the most comfortable.

Glad this car is on novated lease. I'm sure I wont pay the residual amount to own such a poor quality car unless they fix these issues. Looks like quality control is non existent in mazda as all the loan cars that I got from dealership had rattles with less that 500km on the odo. For a 90k car we expect the best. And this is the worst!

Tried contacting Mazda Australia several times and all they do is respond with a pre made email that advise me to contact dealer. Is the dealer who designed the transmission or is it Mazda? I'm confused!!