Best Banks

too busy trying to look cool with their sustainability pledges, just deliver bank related customer service, customers are often too busy ringing in, … Read more

its an inconvenience as it is, to get the wait times and wanky soundscapes is a sign of a bank with no feel for customer relations, shopped around through 5 lending consultants was a joke for a recent loan application, closed my accounts now.

QUICK AND EASY NO FUSS!!! WINNER ALL AROUND. The process was easy!!

Excellent service and the staff is very good with excellent communication. Very excellent team work. Show details

Patient, helpful & very respectful I was a little unwell so I really appreciated the kindness Excellent professional service Show details

Staff are always very friendly and helpful. They are professional but still personal. They make me feel valued.

The moment they merged with Teachers Mutual Bank everything turned to trash. Locked out of all our accounts and wouldn't accept our proof of… Read more

ID/details over the phone because we didn't know exactly how much money was in each of our accounts (hard to know when you are locked out) and what year we joined. Asked for a supervisor to resolve and was told they had over 600 callbacks to do and couldn't help me and sent a proof of ID form to fill out. After 30 odd years of being a customer via multiple mergers etc and now feeling like just a number and not a member as they claim. I will be taking all of my business elsewhere ASAP

Unfortunately this bank had no idea how to make a mortgage assessment. Had mine in for months and then 3 months in, told me I should use a paper… Read more

based form instead of doing the application online. But during that entire 3 months they were making the assessment and asking me for documents - then telling me they need to restart the assessment with a paper based form. This should be notified on day 1 of receiving the application. They also told me initially that I will get the previous days rate (when I made the application the rates went up). After the 3 months of stalling they told me they werent going to give me any special rate anymore - I think this is why they stalled. I made a complaint and someone called me and admitted they've made a mistake but there is nothing they can do. Which is obviously untrue as a bank can just offer a lower rate if they're also trying to rectify their mistakes. BIG WASTE OF TIME.

Sent then an email requesting info of my term deposit account on 6 th April. Got an email back from them in 2 hours saying they will look into it.… Read more

Today is 13 April nothing heard back from them. I keep rining the phone number for customer service it asks you to leave a message. But know one calls back

I have been with this bank over 20 years and access to your money has to happen in small amounts. A sudden emergency and your in trouble if suddenly you have to pay a large bill urgently.......you can't. Show details

Do not go to this bank. Had trouble accessing my own funds. Sadly, even having my accounts closed is also too hard for them.

On hold for 30 mins then on line talking to them for 40 mins giving them all my details & they tell me they can’t verify my voice!! Can’t access money if you live interstate & they won’t email you anything! Show details

Police Bank should seriously consider changing its name to "Suspicion Bank", because apparently the biggest fraud risk to them is their own customers… Read more

trying to use their own money. Every transaction feels like a high-stakes criminal investigation. Buy groceries? Fraud. Pay a bill? Fraud. Transfer your own money? Definitely fraud. At this point I'm surprised they haven't frozen my card for checking my balance too enthusiastically. Calling customer service is less of a phone call and more of a test of human endurance. By the time someone answers you've aged noticeably, developed trust issues, and forgotten why you called in the first place. The app seems to function according to the phases of the moon. Sometimes it works, sometimes it doesn't, and sometimes it simply decides that accessing your own account is a privilege you've not yet earned. The best part is the constant account freezes. Nothing says "modern banking experience" quite like standing at a checkout with a declined card while Police Bank bravely protects you from the dangerous threat of buying your weekly groceries. When you finally reach someone, the solution is usually another round of security questions, another wait, and another promise that everything is fixed—right up until the next completely ordinary transaction triggers the fraud department's panic button. I've had more reliable relationships with self-service checkouts and more productive conversations with brick walls. Police Bank doesn't just hold your money—they make it feel like you're applying for permission to use it every single day. Would not recommend unless your hobby is sitting on hold, explaining that you are in fact yourself, and gambling on whether your card will work this week. One star only because zero wasn't an option.

I highly discourage using Up Bank. They block your transactions unreasonably when trying to use your money online. You have no way to withdraw your… Read more

money at ATM either as they have no partnership with anyone. So basically they just keep your money lock and decide how you can used it, not yourself.

Poor Customer Service – Tried to open a term deposit by phone. Dealt with a person who sounded like she was half eating lunch during the phone call and the quality of the… Read more

line was extremely poor. When I said I was having difficulty hearing the call she hung up and that was the end of the conversation. If that's the first impression you get from a bank when they should probably be at their best in attracting new custom, it might be best to avoid and go elsewhere.

What an absolute disgrace of a bank, I tried to deposit cash into my daughter's bank account & they said I couldn't do it because I was not their… Read more

customer. & That wS after waiting 45 mins in a line while they had only 1 teller open! These scum banks are a disgrace not to mention corrupt

Been using it for my SMSF and it works out really well. Great intetest rates for term deposits and can be a low $1,000. Been making a 6 month term deposit ladder and works out really very well. Highly recommend.

Since ME Bank migrated their home loans to the new ME Go accounts, my account was locked so I could not access my funds for almost a week, wait times… Read more

to talk to someone on the phone were from 1.5 to 2 hours each time (a total wait of over 6 hours last week), advice has been inconsistent and follow up zilch. Statements are also missing from my account. I complained to AFCA and ME Bank rang a couple of days later but has only dealt with part of the complaint. There's been no follow up about the rest. A week later, incorrect payments and balances are appearing on my account and I can't see transactions in my home loans. I've also found out the new ME Go loan package is less favourable than the one I signed up to originally and I can't re-fix my loan without moving to the new package. Shabby, irresponsible and unethical is an understatement! Wish I could rate below 0.

Emma at Glendale is excellent to deal with Told her what we needed she made it happen couldn't be happier Show details

New app is terrible. Why roll out something so useless. Many problems including inability to message on the app, cannot transfer between accounts anymore. Don’t seem to listen to feedback either.

Won't even lend me 500$ Because I don't work How pathetic n even made me Come into the branch to apply Been with them for over 15yrs

Wife had her bank account blocked trying to make an overseas payment, they froze her account, after talking to them trying to get it unblocked she… Read more

said “this is to hard just cancel the payment and I’ll use another method just unblock my account I need access to my money to pay bills” they then said “that’s a bit suspicious “ she then said well make the payment then, going on 3 days now and the account is still blocked, went into the branch and they said there’s nothing we can do, 7 calls and and hours getting the same reply, it’s being investigated we will let you know, you can’t make this stuff up! without a doubt worst bank on the planet.

Wanted to open an everyday type savings account, after my long standing credit union was merged with a bank of very low reputation. So popped into… Read more

the local NAB branch where I have been a customer for over 30 years. Only one other customer present, 4 staff in attendance. How can we help? Open a savings account please, already have an NAB account, here is my ID number. "Oh, we're terribly busy at the moment, if you step over here we will arrange an appointment time and try to fit you in during the coming week". Explained I lived over 40kms away, and would be rather inconvenient - and I'm already holder of a NAB id number. After approximately 10-12 minutes of consulting the "magical calendar", I requested my card back and walked across the road to another institution who processed my request immediately and presented me with my BSB and account numbers in less time than NAB could consult their tablet. (Bear in mind, 4 staff and 2 customers........sooooo very busy). CEO of NAB (name withheld due to Review policy), you really need to address the basics of the NAB, rather than sending out interminable emails to existing customers saying how you're prepared to help during hard times - but on reflection, if the branch is so terribly busy, maybe you are too.

Absolutely bast#rds to deal with over twenty years of my mortgage repayments Someone just rang me from Bankwest as my repayment was 4 days late for… Read more

31 dollars Told me they will be reporting it to credit rating Asked me if I need assistance lol To pay $31

16 years with this bank. Over $266K invested. I'm 80 years old this month. Made an error depositing $10K on 31 March instead of 1 April. Missed out… Read more

on over $800 interest to live on. Ubank would not budge. Ruled by the algorithm. Recommend using a bank where negotiating is genuine.

So disappointing. Moved all our loans to them, couldn't get a credit card. Card got lost. Had to cancel joint card...phone service is friendly, but terrible CX processes.

Macquarie bank has provided a terrible customer service. I have spent hours on the phone trying to sort out various issues with them only to be put… Read more

through to a variety of different departments to be finally told ring back on another number. I am still waiting now to try to resolve an issue with them and then will have no further contact with them.

This is simply the worst credit card service imaginable For every credit card problem you ask them to solve, they'll only help you get deeper into trouble, without exception.

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

Love the MyBOQ App. Simple and easy to use and navigate. Very happy with the competitive interest rate on my simple saver account.

the worst bank so far, the customer service promised me to called today. Yes, i forgot today is saturday. they lied in my face. I have applied credit… Read more

card and for 1 month i dont have any certainty, it is approved or declined. Called them on 05/06, and asked them to cancel the application with thousand of reasons. stay away from this bank..