Car Rental Services

Very good great service by Darsh on delivery and Rushi for confirming the car I will be getting. Thanks for providing me new car.

Thanks Denzil for your patience and kind help. East Coast car rental is my favourite! Show details

Car brakes was bad very bad and not safe when we take the car from them and start driving on the highway, the car brakes was so bad , when you brakes the car shaking like crazy anyway is not safe and think your staff know about it Show details

Great customer service, clean car, reliable car and very smooth. Easy start to finish process.

Easy to book collect & return the whole experience was worry-free. excellent service highly recommended*****

Good reliable car. Love the hybrid option. Collection was easy and providing you meet requirements, drop off was a breeze. Show details

Booking was easily made. Customer service was very good. Price of the vehicle for a week was extremely cheap, even with the roadside assist add-on.… Read more

The car that we were supposed to be given was different to the car we received, but it was clean and reliable. Shuttle bus service to and from the airport was easily organised. Will definitely use Bargain Car Service again.

I would definitely recommend Right2Drive. Customer service excellent. Replacement vehicle met my needs the whole process was smooth and easy .

I hired a car (Mixed Sedan) from Cut Price car rentals and I honestly couldn't be happier with the service and price. We needed 2 car seats and when… Read more

I called to discuss this, I was assured that the seats would be supplied and fitted for us (other car hire companies stated that car seats would not be guaranteed, nor fitted), and we were happy to see that this is what happened. When we arrived at Coolangatta airport, I called for the shuttle pickup, which arrived very quickly. The Cut Price office is a short 2 minute drive, tight across the road from the airport. Our car was ready and waiting, with a staff member there to explain all of the information needed to drive that particular vehicle (Camry) and instructions on tolls, petrol stations, everything we needed. I had already signed the contract online prior to vehicle collection and this made for a seamless hire. The drop off was just as easy. I would not hesitate to use Cut Price car rentals in the future. Highly recommended.

Really good experience, I would highly reccomment it. Car was clean and in great condition. Show details

Very quick and helpful as soon as I had an accident I was giving a replacement with in an hour and back the road until my vehicle was repaired thankyou. Show details

I always use this company every time I come to Perth. They are great value, neat little cars that suit me and the staff are always helpful. Show details

Had some issues and I must admit the customer service was second to none! Quick and precise and listened to what I had to say. Can only say Excellant service

So easy to deal with..car was very nice and clean..definitely recommend this company Show details

Are you serious?? – Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71… Read more

bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

OWNER REFUSING TO RETURN INSURANCE EXCESS DEPOSIT - CLAIMS IT IS A “DISCRETIONARY REFUND” TLDR: Was involved in a not-at-fault accident, other… Read more

parties insurance company confirmed their liability, provided written acknowledgement that they would cover repairs, the owners response was “that means nothing” and that he was under no legal obligation to provide a “refund” of my insurance excess deposit, it’s up to his discretion if he returns it, and he’s not inclined to do so.

FULL STORY: “All Age Car Rentals”/“Gold Coast Car Hire”/“Surfers Paradise Rental Cars”

While initially very happy with the business and the owner - the car was affordable and he seemed friendly - we were eventually left very disappointed with the owners conduct and the unprofessionalism of the business.

To begin with Nissan Pulsar provided to us was faulty and the air conditioning/heating fan was jammed off and was not able to be turned off. The owner of this business also has identifying photos of previous clients in his office whom have received traffic infringements, stapled to the wall with statements such as “OUR FIRST IDIOT!”

However, this pales in comparison to the experience with receiving our insurance excess deposit back. We were involved in a minor not-at-fault accident while returning the car. The person who caused the accident happily provided all their insurance details and admitted liability (we were hit from behind whole stopped) and the vehicle was returned. The business held our insurance excess deposit as expected, while the insurance liability was established. This took place 29/03/25

The vehicle was provided to the business’s repairer 07/04/25, where the repairer was provided the incorrect insurance details and contact information (and left unable to repair the vehicle) as confirmed by the repairer in later conversations.

28/04/25 - I attempted to contact the business to ask what was happening and when I could expect to receive my refund. I was informed that he had no idea what was going on, would follow it up and return my call the following day. A call which was never received.

29/04/25 - Subsequently, I made contact with the at fault party and their insurance company confirming that they had accepted liability. This information was relayed to the business and I was advised that he would check with the repairer, and get back to me.

09/05/25 - I made contact with the business, asking for a status update and was informed again that the vehicle was with the repairer and he didn’t know the status but would check the following morning and get back to me

10/05/15 - I followed up with the business that afternoon was told that he had been trying to contact repairer “all morning” but that the repairer wasn’t answering his phone and wasn’t working. I requested the name of the repairer, and immediately made contact with the repairer myself. The repairer provided me photos of the information that had been given to him with the car, showing that it did not include the correct insurance contact information but that he had attempted to make contact. I contacted the correct insurance company, got the contact information, provided it to the repairer and he immediately sent it to the insurer.

12/05/25 & 13/05/25 - After spending several hours on the phone with insurance, I was able to receive written confirmation that they had accepted liability from the accident and that they would repair the vehicle. I spoke with the owner of the rental company and advised him of this, to which he said to email him through my account details and he would return the insurance excess deposit.

14/05/25 - Made contact with the owner again and asked the status of my insurance excess deposit return. He told me that the insurance companies written confirmation of liability and intention to repair his vehicle “means nothing” and that he is not legally obligated to return an insurance excess deposit. He advised that in his view, he is entitled to keep any deposit, and that he’s inclined to keep ours - and that if I had a problem with this, I should take it up with the Office of Fair Trading.

This is what I’ll be doing at 9am tomorrow morning, and I am happy to provide the written or audio transcriptions of our communications to any hesitant prospective clients of this business.

The vehicle is not exactly that they show. All the rest ok

Easy to use, rather good customer service and will be back again Show details

Easy experience dealing with staff of Camperman. Check in was seamless, but could reduce the paperwork as all details were already filed online before checking in. Out of office drop off was very useful and took the pressure off Show details

Life savers literally..... I experienced the worst week losing my old dog, then to top it of the car i brought 6 months ago, got crashed into whilst… Read more

it was parked safely, ( like how does that even happen) but it does unfortuantly and me and my 4 yr old son had nothing till we claimed of NRMA which we all know can take a while and to be without a car until claim settled is just not something i could afford my son has medical appointments on the weekly and preschool and other appointments ....but compass showed up for our family that day, had a car within i'd say 30 mins to an hour for us i was too devastated to really function but they handled everything and i got to try out a 2025 car with all the new tech so extremly impressed by this company and highly reccommend them to everyone as it was effortless, easy and professional with great cars and they came and picked it up once cash arrived in my account from my house.. they made a bad situation so easy...i highly reccomend

No cancelation costs. Amazing. Thx. Good fast support. Thank you

Careful — it can go awfully wrong for renters if you pick the wrong car, and you might get hit with a disgraceful penalty. Just had a nightmare… Read more

experience myself. Rented a 2012 VW. It wasn’t in great shape — one window was broken and had a poorly visible repair, and the warning light for the front parking lights was on. I told the owner about all this at pickup. The car was still considered okay to drive.

Then the drama began. The car caught in a mechanical fault during the rental period and got towed away for repair. About a month later, the platform tried to push me into accepting a 50/50 damage compensation for an engine rebuild — which came out to 3 grand on my side. I had direct communication with the host, letting him know about the issues of the car et

They still want to rip me off. ToT

I cancelled my booking 4 days befor pick up and was still charged $40

TERRIBLE, they messed up the pickup location and time, rang the wrong number even though they had sent a text to the correct number, and no refund to the poor aged pensioner that they left behind!!! NEVER AGAIN!!

Great service!! James is a really nice staff. He provides professional customer service. Show details

I booked a motorhome from the https://coseats.com/ website, for my roadtrip from Brisbane to Melbourne. The vehicle was in great condition and easier… Read more

to drive than I expected. It comes with everything you need to enjoy your trip and was simple to use. I would book again!

Take care – I used this service before, and never got back my money, they still owe me a few hundreds. Take care of this car hood.

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!

Savas was a wonderful driver. He was incredibly punctual, patient and friendly. Please pass on our thanks to him. We will certainly be using the service again. Show details