Best Car Insurance

Your site is so easy to navigate. Excellent prices too. Show details

Good communication and quick assessment led to a great customer experience. Show details

Fantastic to deal with, easy to submit my claim and great experience overall Show details

Quick to resolve my case, sorted within a few hours to give the go ahead to my mechanics to start work. Show details

Smart Capture is a disaster..!! – (1) Had to use Smart-Capture process twice over several weeks before the system would acknowledge receipt of required photos and no-claim-bonus… Read more

document.

(2) Had to call Budget (post vehicle purchase) to finalise policy because Smart Capture system failed.

(3) Received letters, emails and texts from Budget regarding "failure" to complete process (items 1 & 2 above).

The concept of using technology is great but it failed in my case and for several weeks it was unclear whether or not Budget where covering my policy.

Great company to deal with, very helpful, great customer service and support. Show details

What a wonderful experience we had today with Belinda. Always professional and positive and listened to what we wanted and advised us in to choose the best option for our needs. Highly recommend this Company to everyone. Show details

Huge discount from my previous insurance policy. eay process. Not claimed anything though. Show details

I liked the pay as you drive option as we only do low milage Show details

The sales person was excellent. I liked how he kept everything down to business. Show details

Easy to navigate throughout the whole process and purchase the insurance Show details

Easy process to follow online Policy sent out online within hours 10% off full shop once a month Show details

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

was away working for 3 months in the Hunter New England NSW when I had a collision with a wild pig. The front right hand side of my small car was… Read more

damaged rendering the car undrivable. This occurred on the Gwydir Hwy, approximately 100kms from the nearest town of Moree. I reported the incident immediately to Huddle so my car could be retrieved, additionally I explained I was away from home (Sydney) for work and would need my car repaired by the time my employment contract ended in 2 months time. I was assured that if the closest repairer didn’t have capacity to repair my car in time, that my car would be taken to the next closest and available repairer. Meanwhile, my car sat on the Gwydir for 7 days before it was retrieved. Following this, I contacted the local repairer to where my car was towed and they informed me they were booked full and would not begin work on my car for at least 4-6 weeks. That would only leave them 2 weeks to repair, including time to locate parts etc. Huddle continued to ignore my request to take the car to another repairer, stating they were pushing to get my car completed by the time my contract was finished. I informed them more than once of the importance of this as once the contract finishes, so does my accommodation. Throughout the process Huddle were extremely difficult to contact, not only for myself but also the repairer. The repairer did however admit to being at fault with getting photos of the car to huddle in a timely manner, but huddle took no accountability for any delays, blaming everything on the repairer. My car was only partially fixed 1 week past the date my contract ended, it was drivable, however the repairer was still waiting on the wiring harness for the blinkers to be delivered. I had no choice but to drive take my car and drive it 470kms with no blinkers to my mother’s house at Port Macquarie. By this time I had finally had my request to file a complaint to huddle complaints department put through (not before requesting this 3 times) and the complaints dept happened to contact me the morning I was collecting my car. I did advise them of the situation (having to take the car and drive with no blinkers) and was offered nothing. I was never offered accommodation until the day I was leaving, and as I had to stay an extra week I was lucky enough a kind co-worker offered me their spare room. Additionally, the repairer couldn’t contact huddle and I ended up having to pay the repairer the excess and additional excess. I am now waiting for explanation and proof of how huddle have accounted this additional excess as the kms appear to be the first amount of kms I put in with them 3 years prior! I could be wrong about that but will have to wait and see. Won’t hold my breath though. My car is now at a repairer in port Macquarie, and is ready to be collected, but now this repairer has not been able to contact Huddle! The new repairer has told me they had one voicemail from huddle in the last 3 weeks, yet huddle tell me they have tried to contact him multiple times and they can’t contact him. Funnily enough, I myself have contacted the repairer 4 times and never had an issue. So, it’s been just over 3 months with no car, cost me an extra $1000 in excess, not to mention all the additional costs of catching Ubers etc. No use making a complaint because nothing happens, there is no accountability, very poor communication, overall very bad customer service. Do yourself a favour and do not go with this insurance company, it is not worth the headache and will end up costing more in the end!

Very smooth claim process & got all the new parts rather than reconditioned used car parts due to Toyota’s insurance policy. Very happy! Show details

Tried to get "Tool of trade"coverage. Was approved for a week then, was NA, it was then my premium went up $30 before I had paid. Work it out, you get sent a renewal, then it goes up. Be for the due date. Show details

Insurance cover for my new volkswagon tiguan. I was disappointed i missed the 21 day cut off from original wuote. This was because i could not pick… Read more

up the car until today and did not have rego. I had to go with comprehensive instead of complete car (which is what i preferred only price had significantly increased from previous quote).

The customer service is always incredible with very patient staff and I always receive a competitive premium Show details

Time has come to insure for another twelve months my 30 year old Jaguar in immaculate condition, low miles, club car driven by a 60s yo with no… Read more

demerit points or claims history and premium still came up much more expensive than Shannons with not even a match with excess free windscreen. Enthusiast Motor Insurance are gonna have to do better if they want to play in the classic car space. Enthusiast by name, but not by nature. Staying with Shannons.

Being subject to a crash and not being at fault is a hassle. But the Lexus Insurance team were great. They were great at initial claim and… Read more

throughout the process. My major criticism is actually with Lexus who because they did not have the parts in Australia cause me to suffer a 3 1/2 month repair wait. By contrast Lexus Insurance were great!

totally surprised by how easy the claim and repair process was completed Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

I am writing to express my strong dissatisfaction with the 16% increase in my vehicle insurance premium over the past year. What is particularly… Read more

frustrating is that, to my knowledge, nothing has changed in relation to my policy or the risk being insured. The vehicle is insured for the same sum insured, is driven in exactly the same manner, and is garaged in exactly the same circumstances as it was previously. There have been no changes to the use of the vehicle or any other material aspect of the policy that would, from my perspective, explain such a substantial increase.

I have now obtained quotes from two other major insurers for equivalent cover, based on the same vehicle and essentially the same circumstances. Both have quoted premiums substantially lower than the premium RAC is now seeking.

This naturally raises the question of why a long-standing RAC customer is being asked to accept such a significant increase when the underlying circumstances of the risk have not changed, and competitors are prepared to provide comparable cover at considerably less cost.

I would also like to understand whether this increase has anything to do with the reported strategic direction of RAC Insurance and its apparent interest in a potential sale of the business to IAG. I sincerely hope that existing RAC customers are not being asked to bear increased premiums as part of efforts to improve the financial position or attractiveness of the insurance business ahead of such a transaction.

If that is not the case, I would appreciate a clear explanation of what specifically has driven a 16% increase in my premium when the insured risk and policy circumstances remain unchanged.

I have been prepared to remain with RAC because of the value I have placed on the organisation and its insurance offering. However, a 16% increase that cannot be readily justified, particularly when substantially cheaper equivalent quotes are available elsewhere, makes it very difficult to see why I should continue to do so.

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

If I could give them Zero stars I would, they are an appalling insurance company to deal, Sneaky and misleading, all nice nice on the phone, then… Read more

when you put a claim in they want to cross examine you get another person to call you and ask questions to entrap you. Don't waste your time dealing with them you will get some smart mouth from a call centre trying to save $500 for the company. I had to get the AFCA to investigate my claim as they more or less accused me of insurance fraud because I had a claim a week after the policy started. Tried to ask me to attend an interview to be cross examined on facts. They spend millions and millions of dollars advertising with the AFL and showing off with their big flashy customers they are truly an appalling company to deal with. DO NOT INSURE YOUR HOUSE WITH THEM

It’s now 1 day short of what was to be the final stick that broke my will , my spirit and most of all what happened on the 17th August 2026. 09.27am… Read more

and ended at 10.43am. That nightmare that took place over 1hr 16mins. That incident and its events couldn’t get much worse. How wrong could I be. Being a long time member of RACQ insurance means and meant not a lot especially when you attempt to contact assistance or help when you try and ring them on the very day that your entire world in the shape of your vehicle is going up in flames and the only thing you keep encountering is not being able to get a insurance operator on the phone to answer your calls for help and assistance. When you do finally get someone your call then turns in to having to ring many times up to 4 times due to the call keep dropping out . So then you have to repeat your nightmare incident not once but four times to four different operators of which you then have to experience four types of service which are conflicting on so many levels which just adds to your ongoing frustration that you are dealing with while thus trying to get assistance from your insurance of which you are told you are a long time member and these words coming from the insurance operator. But at this point being anything other than a long time member who is a valued member is not something that you feel right there and then. You are then advised that you will be contacted when the process of what is your insurance claim is complete. Which you are just left hanging . No updates no words . NOTHING. The only thing throughout the days and what became weeks after the 17th August 2026. Was the hire company that we had which we were given while the insurance company was dealing with our claim sent us a message informing us that our hire car was due to be returned and we have to contact our insurance company to make other arrangements on the hire car. Having rang the insurance company was to then speak with a completely different operator who after reading our claim details. Was shocked amazed that our claim had not as yet been completed and we had not been able to move on with our lives . The operator then assured us that they would contact the right departments who could contact us to finally close our claim with completion assurances. Throughout this frustrating and stressful period of our lives dealing with RACQ insurance. I had put in a claim , had my complete personal space integrity insulted humiliated over the phone been advised that not only do we have to pay a excess on our insurance policy but to add insult to injury we have to pay out the complete policy on a burnt out shell of vehicle that ceased to be insured in any way logical whatsoever on the 17th August 2026. And we are long time valued members of RACQ. Which one member has been over 50yrs with RACQ. When this entire nightmare is completely over with and I get some normality again . I will hopefully be able to get a vehicle again . But as for who I allow to insure my vehicle will be something I will be really having to consider in great detail.

Absolutely appalling claims experience with NRMA. I pay for NRMA’s top level of cover, yet I have now been waiting six weeks just for NRMA to… Read more

approve my repairer’s quote. If this is the level of service provided to customers paying for their highest level of cover, I’d hate to see what everyone else receives.

On two separate occasions, NRMA has attempted to get me to accept a cash settlement that was lower than the amount verbally agreed for the repairs. Each time I refuse to accept the lower amount, I’m sent back into the same ridiculous cycle — passed between claims teams, told someone else needs to review it, and then left waiting another two weeks.

Nobody seems to have the authority to actually make a decision.

Every time I contact NRMA via chat, I get the same scripted response: “We understand your frustration.” They then raise another complaint on my behalf, which achieves absolutely nothing.

I don't need another complaint raised. I need NRMA to actually resolve the claim.

Six weeks to approve a repairer’s quote, repeated attempts to settle for less than what was verbally agreed, and endless handballing between departments is completely unacceptable — particularly when I’m paying for NRMA’s highest level of cover.

Insurance is easy to sell. The real test is what happens when a customer actually needs to make a claim.

Save your money and go with another insurer. If this cover was free it wouldn't be worth it.

I selected all options on platinum and paid. They sent the policy, it did not include roadside assist. I called them and they said they would add it for additional cost. It feels like a bait and switch. Show details

Had to claim a windscreen didn’t want it replaced by obrians so I got a quote 345 bucks fitted . Obrians want to fit windscreen for for over 600… Read more

bucks . I saved them money they have sent me a quote to reinsure both cars for well over $3300 . Asked about low klm insurance and and they r not interested went else ware and the premium was halved $1300 for both cars . House and contents are due in December and they won’t get my money Shannon’s going as recommend to me buy a friend it was ok until they sold out to south corp I’ve read all the reviews and they are mostly 1 star . The old saying is u reap what u sow and it’s gunna come back to haunt them. I found all there staff rude and had trouble trying to understand any of the staff that spoke to me. The last conversation I had was a person that did not introduce himself I asked him 3 times who and what company u were from and he hung up .rang back immediately and got the same person He questioned me why I didn’t go thru obtains glass at the biggest price and I said that was my choice. Then he got the shits somebody was gunna make a nice profit and it was gunna be me. Regards Damien

Very disappointed with Bingle and the way my car insurance claim has been handled. It has been almost two months since the accident, and I am still… Read more

being passed between Bingle and the other insurer with no clear answer about who is responsible or what is happening with my car.

I have spent hours on the phone being transferred between departments, with nobody able to give me a clear update.

My replacement car is now also at risk of being taken back, and Bingle cannot even clearly tell me whether it will be extended.

I do not expect to manage the communication between two insurance companies. I pay my insurance premiums and expect my insurer to take ownership of my claim and provide clear answers.

At this point, I do not even have proper access to my car or my belongings.

Really frustrating and disappointing experience. I just want someone at Bingle to take ownership and resolve this.