Best Car Insurance

Bernie was excellent. Great manner, polite and gave me the information I needed. Show details

The After Sales Experience l have received can be Classed as Truly 100% Rebecca was AWESOME, Thank you . Show details

I tried Youi they were $78.00 dearer for $5000.00 les coverage and a higher excess Show details

The claim i made with integrity was delt with very quickly and without any fuss. I have only had this insurance for a few months and would recommend integrity as a reliable and friendly company to work with Show details

Easy to apply for it I saved a lot compared to to my previous insurance. Thank you Show details

Fast and very easy to deal with and were pleasant in when speaking to them. Show details

We changed both car insurance policies and saved $800 a year. No need to say more. Show details

Easy to use system, great value compared to other companies quotes Show details

Very easy to follow, quick and easy to select the appropriate items and cover. MOST COMPETITIVE Returning customer. Show details

Quick easy and understandable. Didn’t take very long to complete. Policy covered all my requirements Show details

So far, so good. Proof is always when one needs to claim but touch wood..... Current AHM Health member. Show details

My policy was very good value, after doing comparison's with other insurers. Will be back with a new car to insure. Show details

Avoid Cleveland Street Smash Repairs and think very carefully before trusting Huddle Insurance’s repair process. What should have been a… Read more

straightforward not-at-fault repair turned into almost 10 months of delays, stress, safety concerns, independent inspections, AFCA escalation, and ultimately complete loss of confidence in both the insurer and repairer.

Our near-new Suzuki Swift Sport entered this process expecting to be restored to its pre-accident condition.

Instead, it came back raising concerns that were later independently questioned by multiple parties including NRMA, an independent mechanic, an independent repairer, and eventually an insurer-appointed independent assessor.

These were not minor cosmetic concerns.

Shortly after collection, the vehicle developed significant vibration and rumbling through the rear between approximately 2,000–3,000rpm.

Multiple independent parties later identified concerns relating to exhaust alignment and components sitting against surrounding structures underneath the vehicle. Loose and unsecured wiring near heat sources was also identified, creating additional concern around the overall repair standard.

Additional issues identified throughout the process included: – Overspray across surrounding panels and trims – Grinding and tooling marks visible inside the boot cavity – Inconsistent panel gaps and fitment – Misaligned tail-lights and bumper alignment – Scratches and sanding marks through painted surfaces – Poor paint finish quality – Visible repair defects inconsistent with what would reasonably be expected from an insurer-authorised repair

At one point, I was advised to pursue the vibration concern through Suzuki warranty despite the issue only existing after accident repairs had been completed.

That recommendation alone was difficult to understand.

Communication throughout the process was exhausting.

I was repeatedly told actions had occurred, assessments had been completed, repairs had progressed, or next steps were underway — only for later information and records to raise questions around whether those milestones had actually occurred when represented.

Calls frequently went unanswered.

Updates were vague.

Ownership shifted.

Responsibility seemed to move between insurer and repairer depending on the issue being discussed.

What became particularly concerning was later obtaining repair documentation through AFCA and comparing the approved repair scope against the condition the vehicle was returned in.

The authorised scope included substantial replacement and repair works across the rear structure, exhaust system, tailgate, bumper assemblies, lighting, paint and associated components.

Independent inspections later raised concerns around the quality, completeness and standard of the repairs relative to that approved scope.

As a consumer, this became incredibly frustrating.

Customers should not need to become investigators on their own insurance claim.

Customers should not need to independently source inspections, cross-check repair scopes, maintain timelines, chase updates, and escalate externally just to understand whether repairs have been completed properly.

Australian consumers reasonably expect services to be delivered with due care and skill, communication to be transparent, and repair outcomes to restore confidence — not create further uncertainty.

By the end of the process, confidence in the vehicle had completely deteriorated.

My mechanic ultimately advised he would no longer feel comfortable with the long-term integrity and safety of the vehicle given the unresolved concerns and overall repair outcome.

After almost a year of escalation, inspections and review, the vehicle was ultimately settled as a total loss.

That outcome speaks for itself.

No customer should have to fight this hard to have a vehicle repaired safely, transparently, and to an acceptable standard.

This experience completely destroyed my confidence in both the insurer and repairer involved.

The repairs from this process ultimately resulted in our near-new vehicle being deemed a total loss.

Please document everything. Get independent inspections. Confirm conversations in writing.

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Poor experience with Toyota Insurance claim handling. I lodged a claim for my Toyota Yaris 2023, claim number TI552878, after the vehicle had an… Read more

incident and was later confirmed unsafe and not recommended to drive.

My main concern is the lack of support and slow progress in the claim assessment process. My initial request was for assistance with towing the vehicle, but instead I was advised to resolve the problem myself and drive the vehicle to City Toyota. Fortunately I called and shared my car’s condition to City Toyota before, I was advised to drive my car to Hargrave Motors. I found this very disappointing, particularly given the vehicle has confirmed to have safety concern.

The vehicle was left with Hargrave Motors following City Toyota’s recommendation, and I provided the claim details to Toyota Insurance on 20 May 2026. However, the assessment has still not been finalised. Toyota insurance appeared to outsource to “Adica”. “Adica” stated that Hargrave is not their recommended repairer even I provided communication evidence from City Toyota. “Adica” did not give me any timeline for assessment due. After 7 business days of claim, I called to follow up and they stated that they spotted a typo in the repairer quote and requested for a resent. And they need to review the “revised quote” all over again now.

This delay has prevented the repair process from starting and has caused unnecessary inconvenience. I expected better support, clearer communication, and more timely assistance from an insurance product carrying the Toyota name.

I am now preparing to escalate this matter further if Toyota Insurance does not provide a clear and timely resolution. I am requesting Toyota Insurance to follow up and confirm:

1. The current status of my claim assessment 2. Why the assessment has not yet been finalised 3. The expected date the assessment will be completed 4. Why towing support was not arranged when initially requested 5. What support will now be provided, given the vehicle has been confirmed unsafe to drive 6. What urgent action will be taken so the repair process can commence

Based on my experience so far, I am disappointed with Toyota Insurance’s responsiveness, towing support, communication, and claim assessment handling. I hope Toyota Insurance can urgently improve its communication and resolve my claim without further delay.

While the price only rose minimally the insurance covers a one year older vehicle which is worth less due to depreciation so when I compare the value… Read more

of the vehicle to last years value the effective increase in price (cost vs insured value ) is well over CPI. Ultimately not going to be viable to insure in the long run.

Arnau was amazing very helping and saved me money as well Show details

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

Always excellent in customer service. Explained all the process needed and keep us updated .Lexus insurance look after everything that I need while… Read more

fixing my car. My case officer also extend effort for arranging courtesy car for me which is Highly appreciated. Case officers are all helpfll and accommodating. Highly recommended.

Affording insurance has always been a struggle throughout my life & even more particularly as i am the only wage earner in the house I chose RACV… Read more

because despite the expense when things have gone wrong they have responded with good support I choose third party fire & theft because justifying comprehensive insurance for cars that aren’t new means sacrifices that i can’t afford It is disappointing that i now have two cars insured with you but one costs more than the other i fear loyalty is dying within our society That is probably my biggest concern but this seems to be something we have grown to accept it’s all about grabbing the next customer What i will say with the way our government is handling youth crime not having insurance means risking your livelihood over an unaccountable society we’ve now become

Very happy with PowerTorque Excellent service. Easy to talk and helpful. Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

After over a decade with this company, we were appalled when our Jeep Grand Cherokee was written off with only cosmetic damage. I drove it home from… Read more

the incident but they deemed the headlights and grill not worth replacing and not only were we left without the nicest vehicle we'd ever been able to afford, they failed to let our finance company know (as they were supposed to) which left us in arrears and damaged our credit. Nor did they take into account the fact that as it was third in a four-car pile-up, the vehicle was equipped with brake-assist (which I didn't need as I braked immediately I heard the screeching of the first vehicle) as all four vehicles ran through oil on the road dropped from a previous vehicle. No individual factors are taken into account. No consideration for the customer. Extremely poor communication with other vehicle owners/insurance companies regarding the other three vehicles. Absolutely disgraceful.

I hit a gutter and my front bumper came loose and was hitting the tyre APIA advised I had to wait 8 weeks to see their preferred repairer . As a… Read more

short term measure I taped the bumper up so I could drive it to an assessor I rang APIA . I spoke to a pleasant man in another continent ! I had to spell GOLD COAST as he had never heard of it . He advised that he could again check the closest insurer but that was done 2 days ago If he checked the booking I had would be cancelled . So I had a car that would take 8 weeks to get assessed and then weeks to get a new bumper . Do not use APIA ! Finally they wanted me to pay the $1000 excess now !!! This seems to be a rort asking upfront so they can earn interest while I have no car to drive for month

Not only is the Insurance expensive but to try and get a fresh quote is infuriating. Last year I struggled to log in. You put your information, it… Read more

send you the code on your phone, you enter the code, it says (success logging you in), page refreshes into "log in or continue without logging in". This is revolving door of garbage and it has been 2 years now this has happened. Luckily for me I tried AAMI and my insurance went from $1222 to $802. Loyalty bonus with NRMA is a joke, congrats guys you lost a customer that you have had for over 15 years.

Their website says $421 but doesnt let me proceed to pay. So I had to ring and give them my personal details and then they finally tell me the costs… Read more

is now $605. Commonly refereed to as false advertising. There goes 20 mins of my life I will never get back.

6 business days for everything to be settled & money in my account for a write off vehicle. Definitely doubted them and was expecting at least 2… Read more

weeks to even hear anything about my car. They did take the rest of the year of payments from my total payout but by far still the cheapest insurance if you’re okay with market value, I was pretty happy with my payout amount. Going on my 3rd year using bingle

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

Back room admin is hopeless! I was sent a text with a wrong number [household property rather than motor vehicle] which I spent over 15 minutes on… Read more

hold when transferred before hanging up. A phone call to another number on their website resulted in another transferred call and I was told there would be at least another 25 minute wait without the option of a call back.