Best Car Insurance

I wish I’d made the change to APIA long before today. I will be saving almost $900 annually with my car insurance. The quotation and setting-up… Read more

process was very easy to do online. My husband also changed to APIA today, saving $147 a month. We’re very happy.

Great customer service very helpful done asap very perlight resolved stait away thankyou for your hel0 Show details

We just changed the insurance for our 2 vehicles to Youi, after being 25years plus with another company. Immediately, to most notable fact was, we… Read more

saved about 40% on each of our policies, with Youi offering more services and benefits compared to our previous insured. The highlight of our 'changeover' of insurance companies was speaking to the Youi Customer Service Officer, Andrew. This person was unbelievable, his product knowledge outstanding and his mannerism to be applauded. Thus far, a very happy Youi customed however, at this stage, we have not had the need to make a claim.

When we signed up with Integrity, I thoroughly read the Warranty details some 2 - 3 days after purchasing the car and only then realised how… Read more

concise/limited the warranty is compared to a new car warranty. It is rather strict and have already booked the car in for its 6-month service as instructed in the policy. Normally I service a car to mileage. The fault that we had to deal with took a few days to be cleared by Integrity, before any work was commenced. That meant we had to leave the vehicle in Sydney for over a week as we could not drive it. Living some 200klms south of Sydney meant the car had to be repaired by the mechanic in Sydney where we limped into. This caused some grief with time and inconvenience, but the repairs were eventually approved by Integrity. We were slightly out of pocket for consumables, (not covered in the policy) but the reimbursement more than covered the cost of the 3-year warranty purchased. This we are very happy with and hopefully will not need to use the warranty again. All in all, quite happy with the procedure and the reimbursement for 95% of the costs.

Cheap and easy to buy. Looks to be the best offer at the moment. Show details

Thank you for the great service. My problem with my BMW was resolved efficiently. Show details

We changed both car insurance policies and saved $800 a year. No need to say more. Show details

Computer froze and I had to start again, maybe that was an internet issue. Show details

Real Insurance car database system is inaccurate compared to local state registration. Car registered as 2011 real insurance database says 2012.… Read more

Argued with operator that local state registration has to be 100% accurate but he wouldn’t have it. Cancelled policy

Cheapest option in price comparison will see how we go further Show details

So far, so good. Proof is always when one needs to claim but touch wood..... Current AHM Health member. Show details

Great cover, never made a claim so don't know that side. Don't ever want to. Happy with premium. Renewal process was very easy. Show details

Avoid Cleveland Street Smash Repairs and think very carefully before trusting Huddle Insurance’s repair process. What should have been a… Read more

straightforward not-at-fault repair turned into almost 10 months of delays, stress, safety concerns, independent inspections, AFCA escalation, and ultimately complete loss of confidence in both the insurer and repairer.

Our near-new Suzuki Swift Sport entered this process expecting to be restored to its pre-accident condition.

Instead, it came back raising concerns that were later independently questioned by multiple parties including NRMA, an independent mechanic, an independent repairer, and eventually an insurer-appointed independent assessor.

These were not minor cosmetic concerns.

Shortly after collection, the vehicle developed significant vibration and rumbling through the rear between approximately 2,000–3,000rpm.

Multiple independent parties later identified concerns relating to exhaust alignment and components sitting against surrounding structures underneath the vehicle. Loose and unsecured wiring near heat sources was also identified, creating additional concern around the overall repair standard.

Additional issues identified throughout the process included: – Overspray across surrounding panels and trims – Grinding and tooling marks visible inside the boot cavity – Inconsistent panel gaps and fitment – Misaligned tail-lights and bumper alignment – Scratches and sanding marks through painted surfaces – Poor paint finish quality – Visible repair defects inconsistent with what would reasonably be expected from an insurer-authorised repair

At one point, I was advised to pursue the vibration concern through Suzuki warranty despite the issue only existing after accident repairs had been completed.

That recommendation alone was difficult to understand.

Communication throughout the process was exhausting.

I was repeatedly told actions had occurred, assessments had been completed, repairs had progressed, or next steps were underway — only for later information and records to raise questions around whether those milestones had actually occurred when represented.

Calls frequently went unanswered.

Updates were vague.

Ownership shifted.

Responsibility seemed to move between insurer and repairer depending on the issue being discussed.

What became particularly concerning was later obtaining repair documentation through AFCA and comparing the approved repair scope against the condition the vehicle was returned in.

The authorised scope included substantial replacement and repair works across the rear structure, exhaust system, tailgate, bumper assemblies, lighting, paint and associated components.

Independent inspections later raised concerns around the quality, completeness and standard of the repairs relative to that approved scope.

As a consumer, this became incredibly frustrating.

Customers should not need to become investigators on their own insurance claim.

Customers should not need to independently source inspections, cross-check repair scopes, maintain timelines, chase updates, and escalate externally just to understand whether repairs have been completed properly.

Australian consumers reasonably expect services to be delivered with due care and skill, communication to be transparent, and repair outcomes to restore confidence — not create further uncertainty.

By the end of the process, confidence in the vehicle had completely deteriorated.

My mechanic ultimately advised he would no longer feel comfortable with the long-term integrity and safety of the vehicle given the unresolved concerns and overall repair outcome.

After almost a year of escalation, inspections and review, the vehicle was ultimately settled as a total loss.

That outcome speaks for itself.

No customer should have to fight this hard to have a vehicle repaired safely, transparently, and to an acceptable standard.

This experience completely destroyed my confidence in both the insurer and repairer involved.

The repairs from this process ultimately resulted in our near-new vehicle being deemed a total loss.

Please document everything. Get independent inspections. Confirm conversations in writing.

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

To better service me in the future, I would appreciate regular updates regarding the progress of my claim and proactive follow-up with the third… Read more

party on my behalf. Keeping me informed throughout the process would help reduce uncertainty and provide reassurance that my claim is being handled efficiently. I would also appreciate clear communication about my insurance coverage, accurate information regarding excess payments, and timely assistance from knowledgeable staff. Better coordination between the insurance company, customers, and third parties would greatly improve the overall claims experience. Thank you for taking my feedback into consideration.

While the price only rose minimally the insurance covers a one year older vehicle which is worth less due to depreciation so when I compare the value… Read more

of the vehicle to last years value the effective increase in price (cost vs insured value ) is well over CPI. Ultimately not going to be viable to insure in the long run.

Arnau was amazing very helping and saved me money as well Show details

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

Lack of objectivity in handling claims and internal conflicts. Lack of CRM. Lack of quality and managing repairers. Treating me as the paying… Read more

customer as the weakest link even though my claim was a not at fault claim. These id*ots don’t serve representation g the brands they represent. Every single one of them is lazy and lack basic insurance customer service training; just like the Aussie dealers themselves. I blame it all of Toyota corporation Japan. They should do something about the powers they give to these substandard entities in Australia. Cowboys they are! Fix them. Shame shame shame.

Very very unhappy with the service that I couldn’t pay in-store with cash and credit card Show details

Best vehicle insurance available. Easy to deal with, extremely responsive. Don't risk your vehicle insurance with another insurer. Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

I am extremely disappointed with RAC’s handling of my insurance claim. It has been over a month since my parked car was hit by a drunk driver who… Read more

fled the scene, and my claim is still unresolved.

What is most concerning is that I received a phone call asking where my vehicle was located, despite RAC already having this information since the claim was lodged. Then today, I received another call asking the exact same question. This shows a clear lack of communication and case management within the claims team.

As a customer, I expect my insurer to keep accurate records and actively manage my claim. Instead, I feel like I am repeating the same information over and over while receiving little to no progress. The delays, lack of updates, and poor coordination have caused unnecessary stress during an already difficult situation.

I would not expect this level of service from an insurance company and hope RAC improves its claims process for future customers.

I hit a gutter and my front bumper came loose and was hitting the tyre APIA advised I had to wait 8 weeks to see their preferred repairer . As a… Read more

short term measure I taped the bumper up so I could drive it to an assessor I rang APIA . I spoke to a pleasant man in another continent ! I had to spell GOLD COAST as he had never heard of it . He advised that he could again check the closest insurer but that was done 2 days ago If he checked the booking I had would be cancelled . So I had a car that would take 8 weeks to get assessed and then weeks to get a new bumper . Do not use APIA ! Finally they wanted me to pay the $1000 excess now !!! This seems to be a rort asking upfront so they can earn interest while I have no car to drive for month

I used AAMI for my CTP car insurance the last time I registered my motor vehicle and they acknowledged my choosing them by sending me a letter to… Read more

thank me for trusting them. I used YOUI the time before and I heard nothing. AAMI may have better customer relations than what YOUI do by evidence of this. Good work by AAMI and I will probably use them when I register my vehicle in future.

Not only is the Insurance expensive but to try and get a fresh quote is infuriating. Last year I struggled to log in. You put your information, it… Read more

send you the code on your phone, you enter the code, it says (success logging you in), page refreshes into "log in or continue without logging in". This is revolving door of garbage and it has been 2 years now this has happened. Luckily for me I tried AAMI and my insurance went from $1222 to $802. Loyalty bonus with NRMA is a joke, congrats guys you lost a customer that you have had for over 15 years.

6 business days for everything to be settled & money in my account for a write off vehicle. Definitely doubted them and was expecting at least 2… Read more

weeks to even hear anything about my car. They did take the rest of the year of payments from my total payout but by far still the cheapest insurance if you’re okay with market value, I was pretty happy with my payout amount. Going on my 3rd year using bingle

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

Back room admin is hopeless! I was sent a text with a wrong number [household property rather than motor vehicle] which I spent over 15 minutes on… Read more

hold when transferred before hanging up. A phone call to another number on their website resulted in another transferred call and I was told there would be at least another 25 minute wait without the option of a call back.