Best NeoFlam Cookware & Fryware Products

DO NOT WASTE YOUR MONEY ON THIS BRAND - only last 6 months and now needs to go in the bin. Customer service said it’s due to an oil build up, this is… Read more

just a p*ss weak excuse for the fact they have trash products.

On 14 Jul 2026, at 11:58 am, Customer Service <customerservice@neoflam.com.au> wrote:

 Hi, Thank you for your reply and for providing the photographs. We have completed a photo-based assessment based on the images you supplied. From the photos, we observed a build-up of baked-on grease on the internal cooking surface. This type of residue develops when small amounts of food or cooking oil remain on the pan after cleaning and are repeatedly reheated. Over time, this build-up affects the non-stick performance and is considered a maintenance issue rather than a manufacturing fault. To help restore and maintain the performance of your Neoflam cookware, we recommend following these care and usage guidelines: Cooking Preheat the pan before adding food. When cooking high-protein foods such as eggs, meat, or seafood, use HIGH cooking temperature. Neoflam's Ecolon™ natural ceramic coating is free from PTFE and PFOA, so it can safely be used at higher cooking temperatures when required. Always use a sufficient amount of cooking oil to create a natural barrier between the food and the cooking surface. We recommend using oils with a high smoke point, such as avocado, peanut, sunflower, sesame, or vegetable oil. Avoid cooking sprays, as they often contain additives that can leave sticky residue and contribute to baked-on grease. Use the correct size pan for the amount of food being cooked to prevent unnecessary overheating of the cooking surface. Cleaning Allow the pan to cool before washing. Soak in warm, soapy water if needed, then clean using a scrubber, brush or even steel wool for stubborn grease food. Dry the pan thoroughly before storing. Regular cleaning after each use is important to prevent grease build-up and maintain the cookware's non-stick performance.

My reply back to Neoflam -

I actually do all of that, I take really good care of my kitchen/cooking pots and pans that I have in other brands and there isn’t anything I haven’t done from your list that you supplied. I am sure it’s not a user issue as I literally do everything you have said in your usage guidelines. I am very surprised to learn that your pans only last 6 months. I thought I was buying a quality product when I purchased this pan and that it would last at least 2 years, this certainly has not been the case here. I will not be recommending your products it’s to friend and family and will advise them not purchase your products based on the reply that I have received saying it’s an oil build up. I use coconut oil and ghee in all of my pans and and all of my cooking. Therefore I don't believe your products are any good if they only last 6 months max. I look after all of my pans well and very disappointed that this has been the outcome with using your brand in this instance.

can't send them back as openshop closed down...don't buy them they are rubbish – they chip and are no good don't buy them can't send them back as openshop closed down...don't buy them they are rubbish Show details