Best Cruises

My teenage son and I took this tour last Sep,26 and it was truly incredible value for money. Everything was wonderfully organised from start to… Read more

finish. We explored fairytale villages and enjoyed spectacular local food and wine. Our tour leader, Luis, was incredibly knowledgeable and supportive throughout the entire journey, and our driver was so talented at navigating those narrow European roads. If you are planning your first trip to Europe, I highly recommend this tour. Don't wait, just do it!

I went on my second lunch cruise around Sydney harbour with Vagabond cruises,All I can say if you are looking for a great relaxing time listening to… Read more

Jazz music,great lunch ,staff are very pleasant and very polite and helpful , views around Sydney harbour are great ,this would be the one , My husband came along this time and for him to say he had a great time I was very impressed To the Captain who drove the boat thank you and A big thank you to all the staff Can’t wait to go again see you all soon Kind Regards Matilda Webbey

It’s smells like rotting bodies everywhere, the sewer pipes leaked in one of the trivia spaces, the foods is probably better in prison and quite frankly it’s just not fit for humans.

We are in the early stages of booking our next holiday, but so far things have gone smoothly. The young lady we spoke with was very helpful.

If I could rename this company, it would be “Sht Time Cruise.” The owner, Chris, was shockingly rude to our entire group of 50 guests. From the… Read more

moment we boarded, the atmosphere was unwelcoming and unpleasant.

Drinks were misleading: when ordering a gin and tonic, they hid the gin bottle behind the counter and served only tonic water.

Food service was unacceptable: nothing was offered until late in the evening, and when food finally arrived, guests were given only a single small piece. Anyone who asked for seconds was told to line up again, and one guest was even threatened with being thrown off the boat for requesting more.

Despite charging us $10,000, the service felt designed to squeeze money out of us rather than provide any hospitality.

This was one of the worst experiences we’ve ever had. Absolutely ridiculous behavior and treatment. I strongly advise avoiding this company at all costs.

Will scam you out of money – The most unprofessional service I’ve ever dealt with. They forged our signatures to scam us out of receiving back the $500 bond. They claimed we… Read more

caused damage to the boat but have not provided evidence of damage caused by us. After multiple attempts at asking for time stamped photo evidence, they cannot provide anything. Claimed they showed us the damage when we completed our trip but they be DID NOT. They also claimed we signed to accept the damage when we completed our trip but we DID NOT. They sent a screenshot of our “signature” made at 3:24pm but we didn’t disembark the boat until after 4:00pm. So dodgy. Do not trust them!

My wife and I bought the Captain Cook Vivid Cruise to celebrate our special event. It turned out to be a disastrous experience. We bought a cruise… Read more

hoping to watch the drone show, but it was cancelled. I called Captain Cook and asked if I could get a refund or rebook my cruise for Sep or October, and they advised me to email them. I did, but never received a reply back. We turned up for the cruise and were surprised by how many people tried to board the ship. The staff did nothing to control the crowd; as a result, many people tried to sneak in, disrespecting those lining up. One of the passengers ( a woman) was pushed from the pedestrian bridge to the ocean! Staff didn't care much, and some passengers pulled her out of the cold water. The boat itself has plenty of open space, plus a few tables and couches. By the time we got in, no seats were available, and the staff were not visible to assist passengers who came last. AS a result, we were standing for 2 hours like horses in the middle of the boat with lots of screaming kids running around. The cruise went from Barangaroo to the Circle que and back. We paid $60 each. We could've caught a fairy to have the same views of Vivid lights, which would cost way less. We will never use Captain cruises again.

Booked cruise on understanding would have access to 2 pools one being adults only now 4 weeks out from cruise told no longer any access to retreat… Read more

pool unless booked in specific categories at this late date cant cancel without losing all our money. Princess must have known about these changes months before but only informed passengers after cancellation period had expired.

Rooms were good but 90% of the food was either old or overcooked. The wait staff were hopeless at managing a food allergie All the deck chairs were… Read more

locked up Vertically impossible to get a seat outside in the shade . The buffet seating is falling apart and is a decade overdue for renovations It was a rock the boat cruise We normally cruise with Royal which I can definitely recommend.

The cruise was quite good but trying to get our money back from the casino is a long drawn out pain in the....... 10 weeks have passed. You can't… Read more

call anyone and they reply to enquiries with that old cliques. The cheques in the mail. You can't do anything about it. Princess cruise lines distance themselves from this process.

Appalling onboard medical care – Celebrity Cruises I’m currently two weeks into an 18-day Celebrity Cruises voyage from Hawaii to New Zealand, and… Read more

I’m disgusted by the lack of accessible medical care onboard.

I have two open friction wounds on my left foot that have been slow to heal, with ongoing weeping and significant yellow-brown crusting. Concerned about their progress, I sought medical assistance, only to be quoted $307 USD for a consultation.

The medical centre operates within limited appointment windows, and despite presenting at 3:20 pm, I was turned away. When I asked for something as basic as an appropriate dressing to protect my wounds, I was handed a couple of tiny, inadequate bandaids.

Open wounds that aren’t healing properly deserve appropriate assessment, not a financial barrier and a couple of bandaids. Without an examination, potential infection cannot be ruled out, yet I was left to manage the problem myself while at sea, away from my usual healthcare options.

I appreciate that onboard medical care comes at a cost, but $307 USD just to access an assessment is a significant amount, and the lack of even basic practical assistance is unacceptable. Celebrity Cruises needs to seriously reconsider the accessibility and standard of its onboard medical service.

Passengers deserve better than being made to feel they must choose between paying an exorbitant fee and going without medical care.

Sunlover cruise to Moore Reef , staff were exceptional, courteous, friendly. Was a great day all around. Thanks guys , will come again Show details

Why is it that passengers on a Sunday sailing do not deserve musical entertainment as any other night when paying the same fees

An Outstanding Experience in Extraordinary Circumstances – Thank You, Avalon Waterways! We recently completed a 15-day, 14-night Avalon Waterways… Read more

cruise from Amsterdam to Budapest, travelling from 10–26 September 2026, and we cannot speak highly enough of the way Avalon handled what was undoubtedly a very challenging situation.

Approximately one week before our departure, we were advised that, due to exceptionally low river water levels, our original itinerary would need to be significantly changed. What was meant to be a full river cruise became seven nights aboard the ship from Amsterdam to Maastricht, five nights travelling between hotels and destinations by bus, and a further two nights aboard a similar ship docked in Budapest.

Naturally, this wasn’t the holiday we had originally booked, and we had some understandable uncertainty about how everything would work out.

However, Avalon absolutely exceeded our expectations in every respect!

Despite circumstances entirely outside their control, Avalon went above and beyond to ensure we still had a fabulous holiday. Our accommodation, meals, drinks, excursions and, most importantly, the wonderful service we had come to expect were all provided throughout the journey. The logistics involved in rearranging an itinerary of this scale must have been enormous, yet the team worked incredibly hard to make the experience as seamless and enjoyable as possible.

And it wasn’t just the destinations and experiences that made this trip special. We met some truly incredible people along the way and made friendships that have become another wonderful highlight of our holiday. Those unexpected connections, shared experiences and memories are something we’ll treasure long after the trip itself.

We were also incredibly impressed with the way Avalon handled the financial side of the itinerary changes. They honoured the promised refund and also provided the promised meal allowances for meals that couldn’t be supplied as part of the revised arrangements. This left us feeling genuinely valued as customers. Avalon didn’t just talk about looking after their guests — they followed through on their commitments, which speaks volumes about their customer service and integrity.

Of course, we would have preferred to complete our original river cruise, but low water levels are something no cruise company can control. What a company can control is how it responds when things don’t go to plan, and Avalon demonstrated outstanding customer service, generosity and professionalism when it mattered most.

A special thank you to the crew of the Avalon Impression (10–17 September), the crew of the Avalon Expression (24–26 September), and all the wonderful team members who looked after us during the intervening days. Every one of you played a part in making our holiday memorable, and your efforts were truly appreciated.

Would we recommend Avalon Waterways? Absolutely! We would happily travel with them again. They showed us that a great holiday isn’t just about the itinerary or the ship — it’s about the people, the service, the friendships made along the way and how you’re treated when the unexpected happens.

Well done, Avalon Waterways. You turned a very difficult situation into a positive experience, and you’ve certainly earned our loyalty and recommendation!

Extremely disappointed by the lack of compassion and flexibility shown by Royal Caribbean. We have a confirmed booking on Navigator of the Seas… Read more

departing in January 2027 and, due to unforeseen circumstances, requested an extension of our final payment date until 31 October 2026.

At no point were we seeking a discount, refund, cancellation, or any financial concession. We simply requested additional time and made it clear that we remained fully committed to the booking and intended to pay the balance in full.

Despite this, Royal Caribbean offered only a 3-day extension, which felt dismissive of our circumstances and completely disproportionate to what was being requested. Rather than working with loyal customers to find a practical solution, the response appeared inflexible and lacking any genuine consideration of our situation.

What is most disappointing is that the interaction left us feeling as though our circumstances and loyalty counted for very little. As customers who were acting in good faith and seeking a reasonable accommodation, we expected a far more customer-focused approach from a company that promotes exceptional holiday experiences and customer care.

Unfortunately, this experience has left us feeling undervalued, unfairly treated, and questioning whether Royal Caribbean truly places its customers at the centre of its business.

We hope management reviews this matter and empowers staff to exercise greater discretion and common sense when genuine customers are facing temporary and unforeseen difficulties.

Have just returned from a 10 night, Broome to Darwin cruise with Ponant. The Kimberley is definitely best seen from the water. First class in all… Read more

aspects. Would definitely recommend this cruise. In fact, I will go again at a diff ent time of the year.

My experience with Travelmarvel on our Canadian Rockies holiday was extremely disappointing. The problems we encountered reflected poorly on the… Read more

organisation of the tour, and the way Travelmarvel subsequently handled our complaint made the experience even worse.

One of the major disappointments was our stay at the Fairmont Château Lake Louise, which should have been a highlight of the trip. Instead, our room had a corner window with much of the view obstructed by a lamp and grates/building structures. To make matters worse, our luggage did not arrive until after 6 pm.

There was also the unacceptable situation involving 41 guests turning up for a dinner for which no booking had been made. For a tour group of this size, basic arrangements such as dinner reservations should be organised and confirmed in advance. This incident raised serious questions about the planning, coordination and management of the tour.

I booked this holiday through Flight Centre and raised my concerns with them, and they forwarded my complaint to Travelmarvel. Unfortunately, the response from Travelmarvel was extremely delayed. When a response finally arrived, I felt they took virtually no responsibility for the issues raised. There was little acknowledgement of our disappointment and no meaningful indication that they were prepared to accept accountability.

What disappointed me most was not simply that things went wrong, but the way Travelmarvel dealt with the situation afterwards. When customers pay a substantial amount for an organised holiday, they should be entitled to expect competent organisation, reasonable standards and professional customer service. If problems occur, they should be acknowledged and addressed appropriately.

Instead, I was left feeling that Travelmarvel's attitude was essentially that we should just accept what happened and move on. The lack of a timely response and the apparent lack of accountability were extremely frustrating.

Based on my experience, I would never travel with Travelmarvel again and would not recommend them to anyone expecting good organisation, accountability and customer service.

It has been a fortnight since we did our Broome to Wyndham Kimberly cruise with Eco Abrolhos and we still can’t stop thinking about it. The crew were… Read more

fabulous, well informed and very attentive. It goes without saying that the scenery was spectacular but I will add photos just don’t do it justice. You need to experience it in person. This cruise had it all, history of the region, indigenous culture, fishing, crabbing, swimming in beautiful waterholes and showering under waterfalls. The food was delicious and every night we enjoyed amazing sunsets with drinks, nibbles and fabulous company. Eco Abrolhos has a very relaxed atmosphere and it goes with out saying that I would highly recommend it to anyone wishing for an authentic experience i the Kimberley’s .

What a fabulous way to travel. So smooth and fun going through locks along spectacular riverbanks. A balcony cabin is a must so you can experience… Read more

the locks close up or watch the world float by in down time. The included daily tours were exceptional and offered something for everyone - gentle, able, high octane and even more active. The guides on land were highly knowledgable about their cities and very giving of their special places to eat, visit and see. The food onboard was exceptional and the service sublime. We did the Chef’s Table and would highly recommend it. The entertainment brought onboard was fabulous (we had 2 young ladies who could sing the phonebook and a young lady who won Idol (or one of those shows) - all were exceptionally talented - very high standard. The onboard singer was great and did musical trivia which was hilarious. Could not fault our AmaWaterways cruise. AmaPrima is a beautiful ship and all the staff were so lovely and friendly and from all over the world. Zah, Kai and Tohri were exceptional. Monica - Fabulous. Even the Captain floated around the ship and was approachable.

Update: I would like to commend the Disney Cruise team for handling my concerns professionally and efficiently. They took the time to listen,… Read more

addressed the issue appropriately, and demonstrated genuine care in finding a satisfactory resolution. I appreciate their responsiveness, professionalism, and commitment to ensuring a positive guest experience. Thank you for handling the matter so well!

Our family’s first Disney Adventure cruise (19–23 March 2026) was unfortunately very disappointing, not only because of issues experienced onboard but also due to the complete lack of customer follow-up afterwards.

I emailed Disney Cruise guest communications on 19 March, 22 March and again on 11 April regarding multiple concerns during the trip, including accessibility issues for elderly family members, missed dining experiences and the handling of our stateroom isolation after my son was diagnosed with gastroenteritis onboard.

Despite receiving acknowledgment that a reply would be provided within two weeks, there has been absolutely no response to any of my emails, even after more than three weeks.

What disappointed me most was not just the incidents themselves but the lack of accountability and customer care afterwards. For a premium cruise brand that promotes exceptional guest experience, the silence from customer feedback was extremely frustrating and unprofessional.

Very disappointed with how post-cruise guest concerns were handled.

Great Cruise - Terrible email Guest Relations Emailed Guest Relations four times (3 before and 1 after the Cruise), never got a response. Hence… Read more

the one Star. After the Cruise I called their number and she said email Guest Relations. If you never have to email them then this is a 5 Star Cruise. I received confirmation of my emails but never a reply.

Cruised Alaska Sept 2026 on Queen Elizabeth (Cunard no longer cruise Alaska now, shame we would go again). Cannot fault the cruise, except don't join their Deal or No Deal on ship event. Waste of money. Cruise and Food were great. Can get pint of good beer for US$9.50 which is not bad. All staff were friendly and all enjoyed a chat. Great variety of food and plenty of it.

We also cruised the Mediterranean July 2025, again great Cruise. We picked the wrong month as very hot. Were on Queen Victoria, we prefer the Elizabeth, but still a very nice ship. We did like the Casino better on Victoria, overall though Elizabeth came out on top. Both are perfect size, max 2,100 quests.

We didn't opt for the dress up nights but half did and half didn't.

Treated as second class citizens for travelling with a Hybrid, making us travel only at night, had to stay 3 more days in the island because trying… Read more

to book the return with 7 day anticipation..all booked, blatant lie. We were there in 2012, different story, now extremely expensive, more than my booking to Tasmania, paid near 800$ for car and camper. Council camps deteriorated, fauna reduced drastically. Nevar back!

When selecting your cruise I realize the importance of undertaking due diligence on the ship itself. The Oosterdam badly needs a full refit as it is… Read more

looking and feeling very tired. The furniture in the bars, dinning rooms and other common areas is not fit for purpose. Approximately 35-40% of the passengers had mobility issues and many struggled to get in and out of the chairs. Most mornings the hot water in the cabin bathrooms was luke warm by 0700 and heat only returns in the afternoon. The plumbing must be struggling - one day there was a leak and the Pinnacle Restaurant had to be closed. The room service hot food was cold and most hot food in the Lido was cold. The shore excursions were not “as described”and not good value. The only positive feature was the Excellant Staff.

We had our cruise and holiday cancelled by the travel agent even though we were looking forward to the holiday which included 2 MSC cruises one in… Read more

the Grandiosa and the other in the Divina. We had put in a bid to upgraded our cabin and on the day our holiday was cancelled MSC decided to take the money from our account for the cabin upgrade and now refuse to refund the money as they say it was non refundable. We did not cancel the trip in fact we were looking forward to our Europe vacation. I will not travel with MSC in the future and find their refusal to refund our money after taking it when the travel agent had already cancelled our vacation reprehensible. Typical large company making money off innocent people.

Tea Gardens Ferry – The ferry is a great trip from Nelson Bay to Tea Gardens. Built in the 1940s it takes an hour to travel across the bay and up the Myall river. The… Read more

staff are friendly and give a commentary. Dolphins can be spotted on the way. Once at Tea Gardens a quick walk along the river followed by lunch then another wander before heading back.

Just returned from our first Regent Seven Seas cruise from Montreal to NYC booked through MyCruises. We were totally blown away by the service… Read more

quality of RSS. It is everything like they claimed and better. Its status of ultra luxury is well deserved, especially with its included valet laundry service, free WiFi, and unlimited excursions. Well done RSS!

The best new year we had! – My boyfriend and I wanted to celebrate New Year's Eve together. It was one of the best decisions we made together. We googled best ideas and went for… Read more

NYE Cruises. We went on board the Sydney Showboat NYE cruise and spent the last day of the year pretty well, like never before! We enjoyed the fireworks display as well as the cabaret show onboard. We had a really good night. 100% recommendable.

Simply the best! – In November 2005 my wife and I went on the Orion, the first (and last) cruise ship to visit Dili in East Timor. It was a fantastic experience and all… Read more

aspects were exceptionally good. Since then we have been on several more, through the Solomons and on her sister ship to Borneo - all unforgettable experiences.

They aren't cheap though and starting at about $1600 a night for a cabin, plus the cost of your drinks, it is something we plan on carefully and about every 2 years. We wait til they have a last minute offer. Last couple of times we have been able to get half price deals through a friend now at Clean Cruising who notifies us as soon as they come out and handles the bookings etc for us.

But last time we had about 2 weeks notice so just have to be prepared to take off at short notice & makes them affordable for us anyway.

The fellow passengers are always a good bunch, except when there are media people on board and they tend to take over things but even on this small ship there are plenty of places to chill out. This is a perfectly maintained ship with a very attentive, cheerful crew right down to the bar staff who know your first names and favourite drink from day one. The food is superb, whether fine dining or al fresco BBQ, just get spoilt rotten and we love it! But it IS about the destinations and it is something else to visit a remote island village for the first time ever from a ship of any type.. Too much happening everyday, announcements and briefings and not much time to rest up in between. And it is NOT geared for fishing OR diving except on expensive side trips. Should provide affordable drinks packages as it can quickly blow your budget too.

Great cruise, great staff. Highly recommended – Crew were very knowledgeable and accommodating. A great overall experience. Highly recommended if you're staying at tidal river. Show details

Wonderful – We are family of 11 and 50 degrees North planned our holiday in Lapland this Christmas and a couple of other countries along the way. We have to say… Read more

just an excellent experience and we would certainly use this company again. We can't thank you enough for a wonderful holiday and all of your recommendations and arrangements. Don't think twice about making contact with them. L.B.