Best Cruises

MY Cruises have been good to deal with from our early booking last year right up to our impending departure in July. Any queries have been dealt with… Read more

in a timely manner and always approachable. We hope this bodes well for our trip in July with evething going smoothly.

Extremely disappointed with this company. Over 30 people in our group had booked and paid for a buffet dinner cruise and were really looking forward… Read more

to seeing the Sydney Vivid lights. This was a special occasion for many of us, and we had been excited about the experience for weeks.

Unfortunately, after waiting to board, the company chose to let passengers from a previous cruise disembark while leaving our entire group stranded without any communication, updates, or explanation. We were left standing around wondering what was happening, with no staff providing clear information or assistance.

The lack of communication and customer service was completely unacceptable. When people spend their hard-earned money on an event like this, they expect professionalism and respect. Instead, we were left frustrated, disappointed, and feeling completely ignored.

What made the situation even more disappointing was that it was not this company that stepped up to help. The teams from Legend Cruises and Aussie Cruises at least showed some compassion and felt sorry for all of us. They went out of their way to accommodate our group and took us out on one of their boats so that we could still experience the Vivid lights. Without their assistance, the night would have been a complete disaster.

This company should be issuing full refunds to all affected passengers and seriously consider additional compensation for the inconvenience, wasted time, and disappointment caused. Based on our experience, I would not recommend this company to others.

Very poor customer service, terrible communication, and a highly disappointing experience.

I have cruised with P&O out of Brisbane several times and once out of Sydney, have no complaints, always chose a cruise that cost no more than $100… Read more

per day, per person plus on board expenses. Have been extremely happy with them all. Last one was on the Encounter, Brisbane to Singapore 2023, stayed in Singapore and returned on the Encounter after the refit in dock when the water slide was added. 14 days there, 15 days return and I think it was 19 days between in Singapore. Wonderful holiday, even had COVID when arrived in Singapore, not a problem. Love cruising, many people complain but if you don’t set your expectations too high then you won’t be disappointed.

We are in the early stages of booking our next holiday, but so far things have gone smoothly. The young lady we spoke with was very helpful.

If I could rename this company, it would be “Sht Time Cruise.” The owner, Chris, was shockingly rude to our entire group of 50 guests. From the… Read more

moment we boarded, the atmosphere was unwelcoming and unpleasant.

Drinks were misleading: when ordering a gin and tonic, they hid the gin bottle behind the counter and served only tonic water.

Food service was unacceptable: nothing was offered until late in the evening, and when food finally arrived, guests were given only a single small piece. Anyone who asked for seconds was told to line up again, and one guest was even threatened with being thrown off the boat for requesting more.

Despite charging us $10,000, the service felt designed to squeeze money out of us rather than provide any hospitality.

This was one of the worst experiences we’ve ever had. Absolutely ridiculous behavior and treatment. I strongly advise avoiding this company at all costs.

Will scam you out of money – The most unprofessional service I’ve ever dealt with. They forged our signatures to scam us out of receiving back the $500 bond. They claimed we… Read more

caused damage to the boat but have not provided evidence of damage caused by us. After multiple attempts at asking for time stamped photo evidence, they cannot provide anything. Claimed they showed us the damage when we completed our trip but they be DID NOT. They also claimed we signed to accept the damage when we completed our trip but we DID NOT. They sent a screenshot of our “signature” made at 3:24pm but we didn’t disembark the boat until after 4:00pm. So dodgy. Do not trust them!

My wife and I bought the Captain Cook Vivid Cruise to celebrate our special event. It turned out to be a disastrous experience. We bought a cruise… Read more

hoping to watch the drone show, but it was cancelled. I called Captain Cook and asked if I could get a refund or rebook my cruise for Sep or October, and they advised me to email them. I did, but never received a reply back. We turned up for the cruise and were surprised by how many people tried to board the ship. The staff did nothing to control the crowd; as a result, many people tried to sneak in, disrespecting those lining up. One of the passengers ( a woman) was pushed from the pedestrian bridge to the ocean! Staff didn't care much, and some passengers pulled her out of the cold water. The boat itself has plenty of open space, plus a few tables and couches. By the time we got in, no seats were available, and the staff were not visible to assist passengers who came last. AS a result, we were standing for 2 hours like horses in the middle of the boat with lots of screaming kids running around. The cruise went from Barangaroo to the Circle que and back. We paid $60 each. We could've caught a fairy to have the same views of Vivid lights, which would cost way less. We will never use Captain cruises again.

Have always traveled on princess but the sun princess was disappointing. Complained 4 times about the noise in the cabin and was told to get some ear… Read more

plugs.The decor of this ship that was revamped needed another revamp as it was very boring. The dining room was ok but the service was excellent.One thing when you book your cabin make sure you are not below any bars because you will hear it all night and if you ask for another cabin it’s just bad luck

This company should be avoided at all costs. We just went on 8 nights carnival splendor cruise from Sydney and they put every effort to ensure we do… Read more

not book them again in the future. Staff at Casino are rude and are racist especially [Name Removed] and [Name Removed]. I went second day at the poker table and the female dealer couldn’t be bothered and actually said she is over it .Bar staff make their own rules person to person. I had full alcohol package and to get bottle of water after a drink you have to wait ten minutes. Doesn’t make sense. Bar usually runs out of salt or other ingredients to make cocktails and mocktails . The whole trip was under staffed , people on duty were grumpy and just couldn’t be bothered to provide any sort of customer service. Even the guy with mop at the pools yell at you if you walk to get your towels . Two days at the end weather was bad so they had to close pools and other outdoor activities for safety reasons but no alternative entertainment was provided so people were just stuck in cabins . In the buffet area there is may be 2 staff looking after more than 500 people. The only one good thing we found on this cruise was staff at the gold pearl Restaurant table 533. team leaders name was [Name Removed] I think . The food and service at this one restaurant was exceptional and the house keeping guys are awesome. Our kids loved the towels animal made everyday by house keeping dude . We went on Royal Caribbean cruise two years ago and carnival is at 25% of that at every aspect whether it’s staff, service or entertainment. Royal Caribbeans motto is PLEASE BOOK US AGAIN and Carnival motto is DO NOT BOOK US AGAIN so we are a group of 35 friends and will be booking Royal Caribbean next year. There is nothing to do for kids apart from a small water park. I mean nothing unless you want to drop them at onboard child care system even there if kids age gap is more than 3 years they can’t be in one area. Staff and food at Masala Tiger is also awesome. The after dinner parties at the pool area are fantastic. DJ guys are awesome. What frustrates me that the cruise itself has all the infrastructure available just the behaviour of staff / couldn’t be bothered attitude kills the vibe . It is just not planned properly.

The 12 day cruise was excellent to Japan. ..The ship was very clean, the food was good. But options for more snacks should be made available. A bigger range of activities should be available. Show details

The cruise was quite good but trying to get our money back from the casino is a long drawn out pain in the....... 10 weeks have passed. You can't… Read more

call anyone and they reply to enquiries with that old cliques. The cheques in the mail. You can't do anything about it. Princess cruise lines distance themselves from this process.

We did the Amsterdam to Budapest cruise in April 2026 and it was absolutely fantastic, the only thing we weren't fussed on was the entertainment. … Read more

The food was amazing, staff were incredible and the ship was lovely. Our Cruise Director, Emese, could not have done any more than she did to make our cruise successful. Loved the destinations and would do the cruise again in a heartbeat.

Stayed in a deluxe on level 7. Noise unbearable from vehicle deck fans. So loud could not hear speaker notifications. Not able to sleep. Told… Read more

staff, apparently this is normal. Wow! So for anyone wanting to treat yourself to the overpriced deluxe room, save your money, stick to a normal cabin or even a deck chair. By the way Spirit of Tasmania do not do refunds if you have boarded and have issues with your accommodation. Just have to suck it up.

We just completed a Trans Pacific Cruise on Anthem. The journey was Sydney to Hawaii 20 days, then fly back to Sydney. This voyage was by far the… Read more

best experience we have had. We visited NZ , Tahiti, Moore & Raiatea in the French Polynesian Islands. The ship is simply incredible, we could not fault anything about the trip. If you have been thinking on doing one of these trips, don't hesitate, just do it. Well done Royal Caribbean .

Have just returned from a 10 night, Broome to Darwin cruise with Ponant. The Kimberley is definitely best seen from the water. First class in all… Read more

aspects. Would definitely recommend this cruise. In fact, I will go again at a diff ent time of the year.

It has been a fortnight since we did our Broome to Wyndham Kimberly cruise with Eco Abrolhos and we still can’t stop thinking about it. The crew were… Read more

fabulous, well informed and very attentive. It goes without saying that the scenery was spectacular but I will add photos just don’t do it justice. You need to experience it in person. This cruise had it all, history of the region, indigenous culture, fishing, crabbing, swimming in beautiful waterholes and showering under waterfalls. The food was delicious and every night we enjoyed amazing sunsets with drinks, nibbles and fabulous company. Eco Abrolhos has a very relaxed atmosphere and it goes with out saying that I would highly recommend it to anyone wishing for an authentic experience i the Kimberley’s .

Had an awesome day on Fitzroy Island with Sunlover. Everything was super smooth, easy check-in, quick pick-up for the snorkel gear, and the lunch box… Read more

was actually really tasty.

The glass-bottom boat tour was heaps of fun. The crew shared lots of interesting info about the reef, and we even spotted a turtle swimming right next to the boat.

But the absolute highlight for me was the snorkeling. Fitzroy Island is full of turtles, and I saw more than I ever expected. If you go, definitely ask the Sunlover crew where the best spots are. They’re friendly, knowledgeable, and clearly love what they do.

All in all, such a fun day out. Would totally do it again!

River Cruises – We have been on 2 cruises (Rhine & Rhone Revealed 2019 and Zurich to Vienna) and both were well organised with excellent tour directors. Rooms were… Read more

very good and the was food excellent. Excellent and entertaining local tour guides. Drinks with meals were included featuring local wines. The food/drink waiting staff and room cleaners were friendly & efficient. We enjoyed dancing on board with a local musician every night.

Excellent helpful staff helped me take advantage of last-minute cruise tour with Cunard at great price reduction. I hope the rest of my tour goes as well as the booking process.

Crazy expensive. Feel sorry for the tourism on this island as too expensive to visit. $260 return for a 2 walk on passengers with no car. Ridiculous. Show details

Unfortunately our recent cruise on the MS Noordam (Auckland to Sydney) did not meet our expectations, particularly in the dining areas. Whilst the… Read more

beverage staff were excellent, we found waiters in the main dining room apathetic about service. Meals were rushed and the food was not great. The Lido buffet was a nightmare...nowhere to sit and food was not presented well and looked unappetising. Our biggest disappointment was the Pinnacle Grill. Whilst the atmosphere was lovely, the food was a disgrace. 3 prawns on a plate with tomato sauce, and a raw (not medium rare as ordered) rack of lamb is NOT 5 star dining. Considering the additional cost of US$52 per person we were more than disappointed. After speaking to the maitre'd we felt we should've been invited back for a complimentary meal. Instead, a plate of chocolate crackles was delivered to our suite! Very poor customer service. Have to mention that our room steward was excellent, as were the room service staff. The band and dance group were very professional and provided some great entertainment. Other entertainers brought on board at various ports were 2nd rate (apart from the Australian magician). We have another cruise booked for January 2027 which I booked before this cruise. Hopefully the Westerdam can redeem the shortfallings of the Noordam.

Tea Gardens Ferry – The ferry is a great trip from Nelson Bay to Tea Gardens. Built in the 1940s it takes an hour to travel across the bay and up the Myall river. The… Read more

staff are friendly and give a commentary. Dolphins can be spotted on the way. Once at Tea Gardens a quick walk along the river followed by lunch then another wander before heading back.

Cruise Okinawa /Naha Via Taiwan Overall service to the Lighthouse restaurant was pleasant. Although the food was average. After years of saving and… Read more

paying for families of 5 to be able to afford this 4 days special holiday. Toward the end we were slapped with $395 USD Hotel service charge (Tip) $611.AUD Would I go on this cruise again-answer is No. Would I recommend this cruise -No

Disappointing experience! – We did the river cruise with APT on the Amaverde from Budapest to Amsterdam and it was quite a disappointing experience when compared to the… Read more

advertising material provided by APT. The meals were basic and mostly tasted like they were pre-prepared meals; reheated when required. Everything was done to a tight budget and every day one could see the staff poring over spreadsheets and costings. We were supposed to have butler service in our suite but we were never told how to contact the butler or what services he/she would provide. The cruise itself was interesting but there were so many other tourists around we didn't feel like we had an individual experience at the places we stopped. Everything was canned tourism. Personally I think APT is overpriced for what it delivers and I wouldn't travel with them again.

The best new year we had! – My boyfriend and I wanted to celebrate New Year's Eve together. It was one of the best decisions we made together. We googled best ideas and went for… Read more

NYE Cruises. We went on board the Sydney Showboat NYE cruise and spent the last day of the year pretty well, like never before! We enjoyed the fireworks display as well as the cabaret show onboard. We had a really good night. 100% recommendable.

Simply the best! – In November 2005 my wife and I went on the Orion, the first (and last) cruise ship to visit Dili in East Timor. It was a fantastic experience and all… Read more

aspects were exceptionally good. Since then we have been on several more, through the Solomons and on her sister ship to Borneo - all unforgettable experiences.

They aren't cheap though and starting at about $1600 a night for a cabin, plus the cost of your drinks, it is something we plan on carefully and about every 2 years. We wait til they have a last minute offer. Last couple of times we have been able to get half price deals through a friend now at Clean Cruising who notifies us as soon as they come out and handles the bookings etc for us.

But last time we had about 2 weeks notice so just have to be prepared to take off at short notice & makes them affordable for us anyway.

The fellow passengers are always a good bunch, except when there are media people on board and they tend to take over things but even on this small ship there are plenty of places to chill out. This is a perfectly maintained ship with a very attentive, cheerful crew right down to the bar staff who know your first names and favourite drink from day one. The food is superb, whether fine dining or al fresco BBQ, just get spoilt rotten and we love it! But it IS about the destinations and it is something else to visit a remote island village for the first time ever from a ship of any type.. Too much happening everyday, announcements and briefings and not much time to rest up in between. And it is NOT geared for fishing OR diving except on expensive side trips. Should provide affordable drinks packages as it can quickly blow your budget too.

Great cruise, great staff. Highly recommended – Crew were very knowledgeable and accommodating. A great overall experience. Highly recommended if you're staying at tidal river. Show details

Just returned from our first Regent Seven Seas cruise from Montreal to NYC booked through MyCruises. We were totally blown away by the service… Read more

quality of RSS. It is everything like they claimed and better. Its status of ultra luxury is well deserved, especially with its included valet laundry service, free WiFi, and unlimited excursions. Well done RSS!

Terrible Cruise Line! Never again! The administration is absolutely disgraceful with zero care factor for their passengers on board the employees at… Read more

the guest desk are dismissive because they cannot solve any issues or make any decisions to assist the passengers. The food was ok, the wait staff all over the ship are exceptional. I'm not sure if all Cruise lines are like NCL but this one has turned me off Cruising for good!

Wonderful – We are family of 11 and 50 degrees North planned our holiday in Lapland this Christmas and a couple of other countries along the way. We have to say… Read more

just an excellent experience and we would certainly use this company again. We can't thank you enough for a wonderful holiday and all of your recommendations and arrangements. Don't think twice about making contact with them. L.B.