Best Domestic Airlines

★☆☆☆☆ My experience with China Southern Airlines was extremely disappointing. On June 8, 2026, my flight CZ3585 from Shanghai to Guangzhou was… Read more

heavily delayed. Passengers were boarded around 8:30 PM as if departure was imminent, but the aircraft remained on the ground for a long time and eventually departed around 10:00 PM.

As a result, I missed my connection to Paris and was forced to stay overnight in Guangzhou. I finally arrived in France almost 24 hours later than planned.

What made this situation particularly painful is that June 9 was my birthday. I was supposed to arrive in Paris at 7:20 AM, where my family had prepared a surprise celebration for my return. Instead, I spent my birthday alone in Guangzhou waiting for a replacement flight.

I also lost a full working day because of this disruption.

Despite several exchanges with customer service explaining the impact of this situation, no goodwill gesture whatsoever was offered.

What disappointed me most was not the delay itself, but the complete lack of consideration shown afterwards.

This trip left me with one of the saddest birthdays I have ever experienced and unfortunately a very negative impression of China Southern Airlines.

We were recently on a Geraldton to Perth Flight which was slightly delayed - the Captain and crew were amazing at assisting my husband & I to get to… Read more

Perth and onto our connecting flight to Esperance. We can not thank all the crew who helped us make our next flight. Thanks again Melisa

Just wanted to inform REX how Great it is to fly with your Airlines when you have Flight Attendants like Vanessa. Her exceptional service and… Read more

friendly warm smile is what makes the flight enjoyable. Thankyou for your caring service Vanessa and keep up the great work.

regards,

Dusan. AUR /Foodworks. QLD.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

Not responsive staff and management. Very bad service. Bunch of thieves. Not returning customer’s goods. I would like to give negative rating. Show details

used Vietnam Airlines for internal flights and international flights everything went well flights left on schedule but the biggest most annoying part… Read more

is leaving Vietnam to head back to Australia international flight they put you on a domestic flight from Phu Quoc then take you to Ho Chi Minh City airport and you get totally lost on where you need to go from domestic to international no directions you're on your own and it was painstaking to try and work how to get to our flights back to Australia disappointing no one there to guide you from Vietnam Airlines

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Palmerston North to Auckland. Flight delayed by 50mins. Not once was there an announcement with a brief pack of made up lies as to why, nothing. The… Read more

arrival and departure time just changed on the screens. However there was a container being dropped off outside and it took 6 airport staff to supervise the delivery driver for an hour doing that so perhaps that explains the lack of customer service? Of course that meant missing my connecting international flight in Auckland. In Auckland I asked an air nz rep if they could contact the international terminal to explain and possibly hold the plane (10mins to get up there, through scanning etc) - 'no, we can't really help'. So there were several of us now stuffed. Not 1 of their flight crew, desk staff or 'randoms' look enthusiastic ... or even remotely interested in being there which is the reason I ONLY fly with Qantas now as airnz has become a dirty, cheap substandard service charging premium dollars! Unfortunately Qantas dumps you with airnz if you have to fly domestically in nz so I'll just get picked up in wellington in future - I've given them a chance and they're rubbish.

I booked flights to Japan which were changed by Qantas - so it was an involuntary change. I therefore lost the seats I had chosen when I booked… Read more

originally. By the time of the change very few seats left so I paid for seats ($160) so my husband and I could sit together. The following day I rang Qantas customer service and stated I didn't think it was fair I had to pay for seats. The Qantas agent was sympathetic and gave me options for getting a refund. This was a month before the flight. When it comes to actually getting a refund Qantas have refused saying the seats were used. They did not even investigate what I was told over the phone by a Qantas employee. All I received was an arrogant email in response.

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Woefull so far re: the online booking made - or how to ruin your holiday with time wasting before even leaving home! When checking online to add… Read more

travel insurance, the process continually fails as booking reference numbers for the departure and return flights are not recognised at all. I have just spent well over an hour so far trying to add travel insurance and all to no avail! I called Jetstar and after a half hour or more on hold, still no progress, then the so called "support" person told me to login and do this online - how given the process continues to fail on each and every try, as I had already explained. The Jetstar representative suggested that there have been some problems with their site, however could not assist me at all, so once again, just more time wasted with zero support from Jetstar. Still not working almost 4 hours later!

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They have stopped serving meals. A 5 hour flight and all we got was a small egg roll and coffee. Im not sure how long the egg roll had been sat on the runway for, but it was not a pleasant feed. Show details

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

No empathy for a passenger attending his Moms funeral. We were travelling on Malaysia Airlines from Sydney to Thiruvananthapuram via Kuala Lumpur on… Read more

MH122 connecting to MH116 on the same ticket.

Our incoming flight MH122 from Sydney was delayed on 8th June and we were informed we would arrive in Kuala Lumpur at approximately 8:50 PM, with the connecting flight MH116 scheduled to depart at 9:30 PM from KLIA Terminal 1 (Satellite, Gate C21).

Despite being on a protected connection booking, and arriving within approximately 40 minutes of the scheduled departure.

We had informed cabin crew in advance about the tight connection and requested assistance for fast disembarkation due to the urgency of travel, as we were travelling for my Moms funeral scheduled the next day. The cabin crew were helpful by letting us be in front while leaving the aircraft. We knew the next gate to reach was C21 which is in the same building but the ground staff informed that it’s in a different building despite pleading to escort us. We ran and reached Gate C21 20 minutes before departure but , we were not allowed to board the onward flight. We requested the case to be escalated but no response from Malaysian Airlines ground staff.

No effective prioritised assistance or coordination was provided on arrival at Kuala Lumpur to facilitate the connection.

As a result, we missed our onward flight and were rebooked to a later departure the following day at 11:00 PM, causing a significant delay in reaching our destination during an urgent family situation.

We are disappointed with how the missed connection was handled on the ground at KLIA, particularly given the delay originated from the inbound Malaysia Airlines flight.

We believe better coordination and proactive assistance for special cases like this could have prevented this outcome.

I don't even want to give them a star not deserved. Cancelled flight making us miss two days of our trip and making us change our trip plans costing… Read more

us more money. Also due to the cancelled flights and rebooked two days early then when checking in was charged baggage as they didn't honour our orignal bags we paid on our orignal tickets. over $300 for two bags less than 20kg each. No service at all on the plane not even a cup of water. What a joke of an airline. Will never use again and will tell everyone to do the same. Staff are rude and opprate like robots

Stay clear stay clear ,worst airline ever they cancelled my connection flight 3 times with no explanation why which forced us to cancel our holiday in lankawi which cost us $4500 Because the accommodation doesn't refund .

We were travelling from the UK to Johannesburg on 16th March for our wedding and honeymoon, having saved for a year to afford Premium Economy tickets… Read more

with British Airways. Unfortunately, the experience fell far below expectations and left us feeling unsafe and deeply disappointed.

Approximately 2–3 hours into the flight, a passenger became severely intoxicated and disruptive. What began as repeated shouting and swearing between him and his partner escalated into inappropriate behaviour, including attempts to touch her against her will. This continued for hours without effective intervention.

As the situation worsened overnight, the passenger became increasingly aggressive—kicking seats, shouting loudly, and behaving in a way that was clearly out of control. While cabin crew made some attempts to manage the situation, it was evident they were unable to bring it under control.

At one point, we personally approached the crew and requested that the captain be informed due to the seriousness of the situation. Despite this, no meaningful escalation appeared to take place, and the disruption continued.

Shockingly, it was another passenger who eventually intervened around 3am and de-escalated the situation. When this happened, the rest of the cabin applauded—highlighting just how long and distressing the experience had been for everyone on board.

This disruption lasted for over 7 hours. At no point did we feel safe or reassured. There appeared to be no effective escalation, no relocation of the individual, and no meaningful resolution from the airline staff.

Following the flight, we raised this issue with British Airways, but have only received generic apologies and no indication that the incident has been properly investigated. Given the severity and duration of the situation, this lack of accountability is extremely concerning.

We invested significant time and money into this journey, expecting a comfortable and safe experience for such a special occasion. Instead, we were left distressed and unheard.

Due to this experience and the airline’s response, we will not be choosing British Airways again.

Other 1 star reviews are spot on- especially customer care - or as I call it "Customers - we don't care". They never respond to calls no matter how… Read more

long you wait on line and emails are given robot like responses which do not address the question asked. I've even tried snail mail to the CEO and still got back a robot like non answer to relatively simple question. Worst case - they sent me a change of flight number, aircraft and seat - ignoring the fact I'd paid for an extra legroom seat, but when I signed in to "My trips" on their website, my old seat allocation, flight number and aircraft were unchanged. I have yet to fly but hope their pilots and engineers are more competent than their non-existent customer service!

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

What a disappointment - we paid a full adult price for our 2yrs old daughter's return ticket. ( Not trying to complain about that). But when we… Read more

trying to request a special assistance services as we are travelling with a minor age child, nothing was available! For god sake all we asking was possible early boarding assistance. That guy from their customer service was pretty hopeless and doesn't have sufficient knowledge about our question. At beginning he said such request could be done from their website, one minute after, he said it's not possible to request such service based on your departure airport. According to him - ' just arrive few hrs earlier before the departure time. Perhaps you would get check in earlier than everyone else! ' what a disgraceful comment! And guess what dear Fellow travellers, their customer service couldn't even offer an infant meal for a minor age passenger! What a mega disappointment! I have been travelling with them from 2005. This is a bloody big disappointment with this airline! Specially with a minor age traveller service request! This airline will eventually get withdrawn from Australia! Cos their customer service doesn't even exist !