Liebherr Freezers

Disappointing attention to detail in both marketing and manufacture – This freezer looks great, is easy to clean and economical. It runs very quietly, except when substantial amounts of unfrozen food are loaded and the… Read more

compressor really kicks in, it gets much louder and is a bit annoying for several hours, but that's occasional and not a problem for us. It seems very well made and was easily installed. Given all these great, difficult-to-achieve features, I cannot understand why so little thought has been given to the end user on such a good quality freezer. It would take very little effort to improve this freezer to be a 5-star appliance. Firstly, I stand over 6 feet tall and find it difficult to access the top two drawers. Why not lift up panels as our old 2008 model Fisher and Paykel freezer had? These top 2 drawers are awkward to use at best and would be unusable to many at worst. ...and why no ice storage? How hard can that be? In a previous review from another reviewer who complained about the lack of ice storage, it was suggested by the Andi-Co rep that they were "disappointed with the poor review based solely on your personal household needs". Aren't a customer's personal household needs the reason that these products are made in the first place? Customer reviews give manufacturers free market research and should be appreciated. Failure to do so will only result in products that disappoint customers who will then give poor reviews! Regarding the lack of ice storage, it was suggested that "We encourage all potential Liebherr customers to research the range of side by side appliances before making a purchase." We did! We had intended getting another model with ice-maker, but missed the fact that all models with an ice-maker needed to be plumbed in. Why did we miss this? This very important detail was buried in the fine print of the Liebherr brochure and not visible in store. It was only when I progressed to installation instructions that I found it. So, after planning our kitchen around a Liebherr fridge/freezer of this size, once we finally found this detail, we had no option but to buy this model or install a freezer with an ice maker that would not function as plumbing in was not a practical option for us. Why can't the ice makers in the other models be topped up manually? Why is such an important detail buried in the fine print? This very important fact should be highlighted! It really is a case of all or nothing and buyers of this model get nothing when it comes to ice. How hard would it be to have ice storage incorporated into this freezer? Here's an idea: how about replacing the near-useless top 2 drawers with ice storage, or better, an ice-maker that can be manually filled? Don't blame your customers for bad reviews - you'll get good reviews when you get it right!