Best Ryobi Garden Shredders

Posted on Ryobi Feedback also ago I bought my Mulcher maybe three years or so. It mulched branches and leaves for three autumns until this week when… Read more

the smaller branches ended up clogging up the system being crushed not chopped. I looked online for parts to fix the shredding mechanism and was surprised to find that they were NLA. I contacted Michigan who have a similar 2400 w mulcher, to see if their parts would fit but got no joy. So armed with this I raised the issue of parts support with Ryobi and Bunnings the manufacturer and my supplier. Surprise came when I was referred back to Bunnings by Ryobi Customer Service with an RMA. Bunnings gave me like for like a full replacement valued at $499 after three years of use thanks to Ryobi. No questions asked. When I got the new mulcher home I did notice that a disclaimer on the box states that the four year warranty relates to full replacement. They do not have a servuce department, choosing instead to rely on the product quality. Now depending on your point of view and the Consumer Affairs requirement for any product that is sold carries a warranty, it woukd appear that if you gave an issue with a Ryobi product especially high value, they don't impose any conditions much. Again surprised to come home with brand new mulcher value $499 and four year warranty, You can't ask for better than that can you? . Thank you Bunnings for the ease of returning the worn item and replacing it. A better than fair outcome.