Home & Garden Shops

Fantastic service and products! Aeron and Carl delivered the products with professional manners and ease. The notifications were seamless and easy to understand my delivery window. Best service. Thank you LL!

The staff were very helpful and the quality of the furniture AMAZING!!

Frank was very helpful and polite and explained the problem

Technician Ashley was AMAZING! Communicative. Efficient. Personable. Offered great additional advice around the ongoing care of my product. Great work and thanks Ashley! ✌️

My pesky dog broke a composite Venetian that we had in place that was estimated to cost $600-$1000 to replace. We found a blind from Tuiss that met… Read more

our needs, was very reasonably priced and was a beautiful colour. We loved that it was made to measure and arrived when promised. A great purchase and we will order for the rest of our home now as well.

Quality of sofas excellent. Delivery experience perfect. I do not know our driver's name nor that of his colleague.

We recently had a solar battery system installed by Arise Solar, and we couldn’t be happier with the experience from start to finish. The entire… Read more

process was handled professionally, with clear communication, quality workmanship, and a genuine willingness to answer all of our questions. We would especially like to acknowledge Hetal “The Can Do Lady”, who provided outstanding customer service throughout the process. Hetal was friendly, knowledgeable, responsive, and always willing to go the extra mile to ensure everything ran smoothly. Having someone so attentive and helpful made the whole experience stress-free and enjoyable. It’s refreshing to deal with a company that truly values its customers and stands behind its service. We highly recommend Arise Solar to anyone considering a solar battery system. Thank you to Hetal and the entire team for a fantastic experience

Fantastic team, service and follow up from Best Pool Supplies - after buying a PoolBot (Robot My Life) through their website it stopped working after… Read more

12 months (2 year warranty provided). It took another 4 months to just get the pool cleaner back to Robot My Life (in VIC), then after 5 weeks I was told that the company had gone bust and Best Pool Supplies offered either a replacement or full refund, which was in my bank account before the end of the week. Highly recommend Best Pool Supplies and they will be my first stop for any other pool supplies.

Nicki was amazing. She helped me with suggestions, looked after me with price and delivered items personally to my car! Good old fashioned service with a smile!

Great customer service will purchas from them again thank you

It’s been a very good end to end experience from initial engagement through to sale and the after sales check ins. The ongoing support is definitely what stands out about Resinc as a company

very good and efficient. Clean and very good value for money.

Peter and Leo are wonderful. We got a text one hour before and they were super friendly and accommodating - taking it to the exact location at the back of our property so it’s ready for us to install. Highly recommend.

I was looking for a dining room suite and Bre was an amazing help. She showed me a variety of choices and gave me detailed descriptions of each. Such beautiful furniture

Beautiful quality , Classy and decorative , good sized glass dispencer for the skipper handwash , easy to dispence a little or a generous amount, and the fragrences are delightful.

Very quick service and lovely staff. A wonderful job looks great.

Fantastic product. Very happy with the results. We have found a significant improvement in the heating and cooling of our home. The process with the team from Dynamic was so easy from the start until the installation.

Great bed sleeping well and customer service was great. Shane was great to deal with.

They are bunch of con artists. I am never too early to make the judgement but these guys are pretty bad at handling the issues with faulty products… Read more

and very quick to blame the customer for not using the tools properly. I purchased a Husqvarna Chainsaw that I used only once for 10 mins to test it and it seemed to have worked all right and at the time of purchase it was topped with fuel & bar & chain oil by the store I bought it from. Next time when I used it, a month later, it still had fuel and lubricating oil in it but I topped up and made sure it was all filled in to the max limit. When I tried to start the chainsaw, after multiple times of pulling up the chord, it failed to start. I thought it's better to return it as it's still under warranty. The chainsaw got taken to the total tools store in Coopers plains and one of the concerned person at the store informed my friend who was returning it on my behalf that, no 2T oil has been mixed into the fuel and that's the reason why it's not working but it needs to be sent to their repairers for further assessment. Product was bought just couple of days over 1 month at the time of return. Got the call within 2 weeks from the store mentioning that the chainsaw has been assessed and the repairers believe that there was no petrol in it when someone tried to use it but problem has been rectified by the repairers and as a result of that I have to pay $140 as the repair charge. Now, first of all I've been using the power tools for last 15 years, so I do know the basics about them. Secondly, the company has just got a bad attitude of not willing to listen and straightaway put the blame on me for not using it properly, which wasn't the case. It's just $140 which I would've been happy to pay if I was at fault but it's matter of principle now and I've refused to pay them the money and told them they can keep the faulty chainsaw which is still under warranty. I'll raise the issue further and don't mind loosing what I've paid for buying the chainsaw but never again will I buy anything from Total tools with the sort of poor experience I've had with the mob so far. I've mentioned them to send me the details and pictures taken by the assessor and repairers that I'm still waiting for to take the matter further. Shall get the updates posted. I've dealt with a lot of different stores over the years, never had issues with anyone of them so far but Total tools ( Coopers Plains).....big no no.

I first purchased Westral products over 20 years ago and every time I have been completely satisfied. Venetians, cedar blinds, security doors, patio… Read more

- everything has been competitively priced, installed well, looked good, and lasted forever. Nothing has worn out yet! My new plantation shutters were installed on Friday (thank you, Jim!) and I’m thrilled. They transform the look of my room - it’s light, bright and modern. The whole process from first contact to installation went smoothly. Westral staff were quick to respond to contact, easy to work with, provided clear timelines and delivered on time. Great service, great product. Highly recommended!

This company can be trusted. No cowboy style, no time wasting like the many FB ads....Solar Secure has a proper workflow from start to finish. Andy… Read more

is really on the ball in follow up with issues and updates. Will recommend them to my friends as well

This review is for a follow-up on a few pieces that didn’t get delivered in the initial couch delivery. Communication from Rolan was great. Product… Read more

was delivered in reasonable time. Courier company communication was spot on. The lights make the couches so much more functional. Thanks.

We had a visit from Mal Bryne the advertising manager to discuss having roller shutters installed on a Prefabricated modular home. Mal was very… Read more

helpful and easy going. He discussed all the different aspects of the roller shutters, and we were very happy to go ahead with the install of four electric shutters. The install was a bit tricky due to the premises awkward shape, but the installers were very professional and worked around the issue. We are extremely happy and would highly recommend.

Great Quality portable DC to Dc Charger. Works a treat when you need a portable unit.

Excellent customer service, and quick delivery. The quality of dining table wood is perfect, and the condition was mint.

My experience with Temple & Webster customer service was excruciating, not because my request was declined, but because I spent much of the… Read more

conversation trying to convince the consultant to respond to what I was actually saying.

I contacted support regarding a clearance item that was uncharacteristically taller than conventional standards. From my very first message, I explicitly accepted responsibility for the error, acknowledged the item was clearance stock, and stated that I understood clearance terms and conditions. I simply asked whether store credit could be considered as a goodwill gesture given my loyalty and extensive order history.

What followed was a series of responses explaining that the product dimensions were listed on the website and that it was my responsibility to check them. While both statements may be true, neither addressed the request I had actually made. Repeatedly reminding a customer of a mistake they have already admitted to is not customer service; it is simply terrible communication and a lazy work ethic.

The interaction deteriorated further when I requested escalation to a supervisor. Rather than assisting with that request, the consultant repeatedly restated the same policy position, as though the concept of escalation itself was somehow being negotiated. I was also told, "please be advise that we are also doing business," a comment that came across as unnecessary and oddly defensive given that I had been polite, self-aware, and openly acknowledged that the situation was my own fault.

The most striking part of the conversation was the repeated insistence that I was "frustrated." At no point did I express frustration. This felt akin to me being told to stop being 'so emotional'. I was floored at this comment, so much so that I explicitly stated that I was not frustrated and simply wished to speak with a supervisor. Nevertheless, I was met with yet another explanation of why my request could not be approved. It was difficult to avoid the impression that responses were being copy/pasted from a script rather than generated from any genuine engagement with what was being said. Furthermore the representative would often disappear for long stretches at a time, leaving me waiting and wondering.

What should have been a straightforward interaction became an exercise in repetition. I was not arguing. I was not demanding compensation. I was not disputing the policy. I was asking to escalate a matter and repeatedly receiving answers to questions I had never asked.

Eventually, after several requests, a supervisor callback was arranged. They offered empty platitudes and did not seem phased by the behaviour of staff. They still refused a credit, which is their right. It is also my right to cancel the item I have on preorder and never shop there again.

A customer can accept a "no." What becomes difficult to accept is feeling that nobody is actually listening to them. Do better.

Very quick delivery and the unit is a genuine product not generic and well priced too.

George Mansoor was an excellent Carpenter, and he did the job at our place in a very professional manner.

Zero stars. Got a new queen bedframe and it arrived damaged. Customer service is worst and they don’t respond. They are only thinking to minimise… Read more

their cost as I have a damaged product rather than resolving issue. Mind you I haven’t even assembled the bed and the staff is already explaining about terms and conditions for faulty damaged stained product! Beware

Good communication and items were delivered on time. The lights were well packed and as described.