Best People's Choice Credit Union Home Loans

People's choice credit union are giving masterclasses in incompetence and intrusiveness! Take this review as a cautionary tale for anyone… Read more

considering a home loan refinance with Peoples Choice Credit Union. Our experience has been a joke, characterized by an absurd lack of communication and an intrusive, repetitive process that ultimately went nowhere.

On June 9th, we submitted our application, hoping for a smooth refinance. What followed was a seemingly endless loop of requests for more documentation, despite the fact that the documents we provided were perfectly valid and current at the time we first provided them. Each new request felt like a deliberate tactic to prolong the process and create more work for us.

The final insult came with their ludicrous demand that we add the amount for our business vehicle to the total home loan refinance loan so that the loan amount we take with them is higher than our original application. Their stated reason? That we "couldn't afford" to service our existing home and investment loans, which we have been successfully managing for 16 and 3 years, respectively. This completely baseless claim shows a shocking lack of common sense and a disregard for our proven financial history.

The customer service was abysmal, offering no clear answers and only contributing to the feeling of being trapped in a bureaucratic maze. The entire ordeal was intrusive and has wasted countless hours of our time. We were clearly deemed a risk despite years of responsible financial management, and their handling of our application was unprofessional and utterly unacceptable. I would strongly advise anyone to look elsewhere for their financial needs.