Best Macquarie Bank Home Loans

We have been Banking with Macquarie Bank for 10 years. We were recommended them through our mortgage broker. In that time we have moved 4 times so… Read more

have had to re-establish our house mortgage and general banking each time. As the years progressed customer service which was very luck lustre to begin with has diminished to a point of absurdity. It is now just AI driven drivel. At first it was bad enough as there obviously was not enough training for customer service as it took multiple phone calls to rectify anything. But now its just adversarial to try and get anything done let alone on a weekend. I understand their business model and keeping costs down but its taken 2 or 3 simple problems that should have been easily fixed over a phone call to now cause us to close all our accounts and move our mortgage elsewhere. It was a Great Bank for simple banking needs once its set up and doesn't need altering but as soon as you have a problem, issue or need to change things you will be in trouble. Customer service is non existent. You are better off paying higher rates and fees elsewhere as long as you can get customer service. Do not use Macquarie bank ever.