Household Utilities

Happy with customer support very professional. They offer good sevice

I am a big fan of Spintel's customer support team. Today John B helped me with some technical issues, despite the long conversation on optimising my… Read more

wifi router, John B was very pateint with me and guode me step by step. The reason I am with Spintel is because of the customer service they provide, always very professional and very patient.

Great service from Diro! Discount to NBN service extended without any issues. Thanks.

Company will take your money & not help you at all. They only have Indian call centres that can’t speak English, you need to say things slowly and… Read more

multiple times for them to understand basic English.

This company has cheaper out & taken Australian jobs off seas to get cheaper services by giving the jobs to people in Indian. Absolutely disgusting service.

Called to cancel my plan and the Indian lady I had on the phone didn’t do that then when I was charged again I called up to fix the issue and they said there was no history of the call so I was rightfully charged another $200

Absolutely disgusting service!!!!

The service provided by Tim was very understanding, professional, and helpful. I'm very grateful for his support and assistance.

After being with Origin for many years we moved into another home that we own so of course requested that Origin connect our current home. The… Read more

powerboard had recently been upgraded with all new safety fuses and the wireless monitoring. I received a message as follows: the technician requires a Certificate of compliance for Electrical Work (CCEW) to be able to reconnect power. This is usually because the power has been off for greater than 12 months or the technician has deemed the property unsafe for re-connection. You will need to contact a registered electrician to conduct an onsite safety.

The power was connected to the home but with a different company and had all been upgraded 12months ago when new air conditioning was installed. I rang Origin, the customer rep really did not care so I cancelled the request for transfer all because someone was too lazy to check it for themselves, absolutely disgusted with the lack of service from them.

3 years of Launtel and I'm still thrilled with this company! Best Australian Owned and Australian Based Company Ever! In the first 6 months i… Read more

accidentally dug a hole and stabbed a cable; Launtel had the nbn guys out fixing things and even laid new cable ready for the next upgrade in 12 months, this was all done within a couple of days. My internet has gone out only a few times in 3 years and it's been my fault or the weather each time. But Launtel had me fixed and streaming my tv again within minutes. Now I have the latest nbn upgrades all organised by Launtel. Love these guys! I could even pay daily if i wanted too! and Pause it if i go on a long holiday which saves me money.

I called Tangerine to sign up for some services, REM from the Sales Team helped me with my queries, and spent quality time assisting me. I got very good service from REM . Thank you very much.

Okay to begin with, then suddenly became extremely greedy. First three electricity bills were reasonable. Then suddenly a massive jump. (My current… Read more

monthly electricity bill as created by Glowbird) is $230.00 for ONE MONTH!! I am also apparently using (just under) 17kw a day!!! (This has jumped from 4 to 7kw a day, as on the previous bill) This equates to power consumption for a household of 14-17 PERSONS!!! (I live alone with my cats, in a small, two bedroom cottage) And yes, before you ask, I did contact Glowbird to ask for an explanation (by email as they are impossible to get a hold of, as I was 124th in the PHONE QUEUE) (I kid you not) THIS IS ISSUE WITH THIS PARTICULAR ELECTRICITY PROVIDER) and I was given the following reasons (via email)

a) excessive lifestyle related, electricity consumption (go figure?) b) have you checked that we are charging the correct NMI meter (what the?) c) Emailed me a convoluted mess of an excel spreadsheet, that apparently shows in detail, that I am some kind of energy consuming vampire.........

Funnily enough no mention was made by Glowbird, of the ridiculously high, daily consumption charges and shoulder charges and other fees, that are added onto my account.......

To cut a long story short, I have now changed over to another provider (again...........until they get greedy and i have to move on..........again)

Be very wary of this particular company. Impossible to get a hold of on the phone and take up to three days to respond to a simple email request.

I have attached my latest bill, for confirmation.

Mary was wonderful and so helpful. Thanks for getting me a better discount'.

All good and sorted my issues by getting a better deal

Thank you for your amazing, fast, efficient and friendly assistance today!

Called to cancel my Kogan nbn today and spoke with Mansi she was lovely and understanding and did try her best to offer me a a $15 discount. After… Read more

hanging up and cancelling my plan it has made me consider if changing ISP was the right thing to do as the customer service at my new ISP has been terrible so have decided to rejoin. Thanks Mansi :)

Sonia gave excellent help making it stress less to configure my router

Aljon was fantastic to work with. He made my experience easy and straight forward!

Super helpful and friendly service. Easy set up, no down time, great follow up.

Easy online access and cheaper than their competitors in my area

My experience with Dodo has been extremely disappointing. The activation process has been delayed, communication has been poor, and I've had to… Read more

repeatedly chase updates instead of being kept informed. I was also charged before my internet service was actually working, which I don't think is acceptable. I was especially disappointed with the technical support. Some of the advice I received seemed inaccurate. For example, one representative told me that my internet would still work even if the DSL light on the modem wasn't on. Advice like this made me question the level of technical knowledge and only added to the confusion. While some staff were polite and genuinely tried to help, the overall experience has been frustrating. I hope Dodo improves both its technical training and customer communication so others don't have to go through the same experience.

The Kleenheat employee was very thorough, patient and explained options. They also identified different methods of payment that might be suitable for our situation. Very happy with the service.

I had a billing query and needed a NAB promotion applied to my existing service. Got connected to Cameron and he was extremely helpful and made the necessary adjustments. Overall had a great experience.

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused… Read more

days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Have been a customer with Australia Online for over 20 years. Solid products, fair pricing and exceptional customer service. Australian owned and… Read more

staffed, require assistance - you'll be pleased to speak to someone located in Australia! Give AOL a go, you won't be disappointed!

I would strongly recommend avoiding this business. My experience with them has been extremely disappointing, and it appears that their primary focus… Read more

is on collecting money rather than providing fair customer service.

We had been a customer for many years and were repeatedly advised that our service was on a month-to-month basis. This was also reflected in email communications. However, when the contract was issued, it turned out to be a fixed-term agreement. Unfortunately, my staff signed the contract without carefully reviewing it because we trusted Addy, who was our main point of contact at Trikon and the primary reason we remained with the company.

Last year, when we attempted to cancel the service because of very poor service from the provider, we were informed that we were locked into a contract and would be required to pay 11 months' worth of early termination fees. When I contacted Addy, he advised that he had instructed his team to place us on a month-to-month arrangement, but the contract had instead been prepared as a fixed-term agreement.

Now that the contract term has finally ended and we wish to leave, we have been told that we must pay an administration fee for cancellation, as well as modem charges, despite being a long-term customer. What is even more concerning is that while the contract states that an administration fee may apply, it does not clearly specify the amount.

It is unreasonable to impose undefined charges under the guise of administration costs. Due to these issues, I intend to escalate the matter to the Telecommunications Industry Ombudsman (TIO).

Based on my experience, I would advise others to avoid this business at any cost.

More of a customer service review, agent Hue was very helpful and helped fix one of my apps that had a slow streaming. Response was super efficient and fix the problem. Thank You Again.

Prior to today I would have written strongly for internode but today I can safely say the attitude and customer centricity is gone Every time to… Read more

date I got great support not now. It’s apparently ok to expect customers to wait a week with an outage to get a call from offshore without a true understanding of the issue at hand.

Do Yourself a favour and just go elsewhere

Cyndy was great in helping me join up, and port my number to Yomoto. Also very patient in answering my questions.

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help.

I have solar and 15kw battery installed and use the Amber "live" price monitor to control buying and selling of electricity to best optimise energy… Read more

cost. The Amber app for automatically charging / discharging is not yet available for the "SAJ" brand of batteries I have, but I believe it will be available soon.

Neptune Internet provides high performance, no nonsense internet that just works. If you have more advanced technical needs, Neptune also provides a… Read more

great self service portal that no other provider offers. They also have a highly response local support team.

Highly recommended.