Insurance

After being with them for many years (10 Years +), I am shocked. I was paying $35 pm for vehicle insurance and now after my vehicle was written off… Read more

to which I'm not at fault I'm quoted $115 pm for a similar vehicle. Really? Luckily another company took my no fault into consideration and gave me a much better deal. How does that work? The only positive is that my claim did go through smoothly.

We always get helpful well explained assistance when we contact Teachers Health.

AWN have been great and very fast with the claims process only took a few hours to be put through and approved.

First time that we used, we don’t have any issues with our travel, but I am very impressed with they follow up, we never had received from the other insurance companies

Kat provided clear and relevant information, and assisted me to understand the cover RT offers. She managed well with my somewhat poor hearing, and treated me with kindness and respect.

Easy to understand coverage and also easy to fill out application form

Easy to set up home and content Insurance I'm happy good value for my needs

Excellent phone call very friendly and gave great information very happy with it

Good value, Easy to understand policy & good price. Was recommended by numerous friends and now I recommend to other.

We've had Bow Wow Meow insurance for our groodle for 4 years. Never had an issue, claims always approved quickly and gap only is great. My only… Read more

comment is that they do seem to increase their premiums quite a bit each year. This year I decided to enquire about adding an excess to reduce the premium and the person I spoke to kept telling me that the 'annual excess' applies per condition, per policy period. Despite the PDS saying that it was indeed an annual excess and no mention of per condition, we went around and around for 20 minutes where they said for each condition I will need to pay the excess again. I ended the call and called back to speak to another person who said it was indeed an annual excess as per the PDS and is per policy period (not per condition). It may be worth retraining your staff on the PDS and how your policies work. However despite this looks like I'm sticking with Bow Wow for another year as with excess, their price is much more reasonable.

So far so good. Haven't left the country yet, hopefully nothing untoward happens. BUT we have peace of mind....let's go

Thank you, Sam, for taking the time to understand our needs and recommend the policy that best suited our circumstances. AIA's strong focus on… Read more

preventative health and wellness incentives was an added bonus. We appreciated your guidance and support throughout the process of switching funds to AIA.

My international flight from Sydney to Los Angeles was cancelled after take-off due to a safety issue. The captain advised the aircraft fuel gauge… Read more

was faulty and did not want to risk continuing the flight over the Pacific Ocean. After returning to Sydney, I was forced to purchase replacement flights at the airport at significant expense because the airline's rebooking arrangements were not suitable for my travel plans. I needed to arrive in the USA in time to celebrate Thanksgiving with my family.

Despite the cancellation being completely beyond my control, my travel insurance claim was rejected because the event did not fall within a narrow and specific list of covered triggers under the policy. After progressing the matter through the insurer's internal complaints process and then AFCA, the decision was ultimately upheld based on the policy wording. 1Cover would not even entertain a partial settlement in good faith to resolve the claim. My advice is simple: read the PDS carefully before purchasing any travel insurance policy. Marketing terms such as "Cancellation Cover" included may not provide the protection you expect unless your circumstances fall within specific defined events. I have been a 1Cover Travel Insurance customer for many years, without making a claim, but based on this experience, I will not be purchasing a 1Cover policy again.

I have 2 dogs insured with this company. One giant breed required specialist support and was supported by PIA. refunds arrived quickly without any issue. The service has always been responsive.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

Jonathon was professional, curtious, friendly, and answered all my questions. He eventually helped us with funeral insurance which more in our… Read more

financial circumstances as the life insurance was too expensive. Either way our previous life insurance would be a dead policy with nothing to show for it in the future. Thanks Jonathan

From the 1st call to the follow through they made it stress free

Once again knose is getting a bad review, ive just spent 20 minutes on the phone waiting to speak to someone about a claim i put in a week ago. Every… Read more

single claim ive made ive had to ring up about and thats at least 20 times. They take your money pretty quick but dont like paying out claims. If you dont want to wait over a week for a claim definitely do not go with this company.

The company is very friendly and helpful, very very efficient, my claim was approved within 24 hours. Highly recomand the service. Great Value Too!

I am very pleased with Club Marine Insurance. They make things so easy. Also, Andrew from Marine Creations was so good to deal, with their work was amazing! I have found my new marine mechanic.

Do NOT use this company I have never had such a poor experience with an insurance company. The accident happened 3 months ago and I lodged my claim… Read more

immediately. (The accident in question was scratches by the way, and now I'm out the $1000 excess)

I have yet to receive any update, let alone any determination.

A third party was responsible for the accident and accepted responsibility, I provided all their details to both rental cover and the hire company. I have now been following up on this claim for 3 months now, to both emails (the admin and the complaints one) with no reply. I have had no correspondence apart from system generated emails confirming they're still reviewing, and even then the last one was from April 11th. This is confirmed by my account on their portal as well.

I work in insurance myself, I know first hand things can get tricky, but the lack of support or any communication is ridiculous.

If there is no resolution this week I will be escalating further.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

Very informative ,helpful, understandable, accurate and easy to talk to.

as always , excellent service do I really need to use another six words to say GREAT !!!!!!!!

Easy to follow and easy to edit. All the information was easy to understand.

Through phoenix I was able to access the Diabetes First Program. During the intake for it I discovered i had type 2 diabetes, I was previously… Read more

pre-diabetic. Through the program i had access to a Dr, nurses, dietician and diabetes education. I also got free lite n easy meals for one month and a glucose monitor. I can’t describe what a difference their support made to me. I could have never organised all those appts or had that level of support to manage this shocking new diagnosis. I learnt how to manage my blood sugar levels and had remarkable results in the 12 weeks including necessary weight loss and lifestyle changes, a reduction in the standard deviation of bsl and increase muscle from exercise. I may now be able to manage without medication which my own gp is amazed by. I am very grateful to phoenix for covering it all and to doctors kitchen for the program!

Very expensive for what you get. I was paying $140 per month. I did Dental that cost me $250 and they only covered $90 and had $450 remaining to use.… Read more

The $140 I was paying a month cover covers random stuff that you don’t use. It’s an absolute scam. I called BUPA and now I pay $50 a month and up to $700 remaining and an option to go to their preferred dentist with no gap to pay. Do your research before using see u hbf.

I needed to cancel my policy, and my request was handled very professionally, efficiently and with empathy.

Really easy to purchase, great peace of mind. Loved i had a card i could use if i needed it.

BizCover helped me with the best deal for my insurance. Customer service was exceptional - extremely helpful and informative.