Best International Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Buyer beware! I purchased business class tickets online that clearly indicated that they were refundable subject to a AUD260 fee. When I received the… Read more

tickets they were endorsed “Non refund”. Despite providing Singapore Airlines with screenshots confirming the conditions, they were intransigent and refused to amend the tickets. I subsequently lodged a charge back via my credit card and bank which was arbitrated in my favour. Never to be repeated!

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

Flew from Perth-Dubai-Dublin return. On all four flights we had cabin crew be rude to myself,partner and young kids .they did not look happy to be… Read more

there.went told two of our four tvs were not operating,this was an issue for the cabin crew.then when my partner would try to call the flight attendant on one of our flights they kept turning the light off remotely and never came to our aid.what is the point of the button being active and not being revived, when he went down to the cabin crew to ask for assistance (water) he was told they were quite busy so much of missed the call the attendant button that he pressed 3times.

Kids were not made feel welcome at all .spend 30-40 mins waiting for the bathroom with my two year old who needs a wee. When i asked the flight attendant if he wouldn’t mind to poke his head around the corner to see if the other bathroom was available after eating such a long time(flight attendant knew of our presence the whole time are they were emptying trays) he didn’t move his head to look at me or look in the direction of the bathroom.and just said no in a stern voice to me. It was at this point i snapped.i said excuse me this is not how you address your customers you should look when someone is speaking to you and also not be so rude and dismissive. His response was “well I’m busy “ Horrendous. Very disaster spending so much money and always hearing, Emirates is the best etc. definitely flew with friendlier and happier staff.never had such attitudes as I’ve seen on these four flights consistently. I get sometimes people have a bad day or something but from a minority of the staff and on all flour flights. Very disappointing.

I will also say we did have a few female staff be very kind to use maybe liek 2staff during these trips . And when looking for a pram at one of the stop overs an Emirates staff went above and beyond for us as we could not locate one. Our flight was delayed during this time By liek 4hours so the pram was essential

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

I recently had to fly with Cathay Pacific from Australia to the UK very suddenly after the heartbreaking loss of my younger brother. It was an… Read more

incredibly emotional trip, and throughout my journey I felt so genuinely cared for.

On my return flight on 26th August, it happened to be my birthday. I wasn’t in the mood to celebrate — I simply wanted to get home safely after such a difficult week. When one of the lovely crew asked what I’d like to drink, I said, “Pour me a good glass… it’s my birthday, so I might as well.”

A few hours later, the beautiful crew surprised me with the most thoughtful card and a gorgeous arrangement of cake and fruit. I don’t think you’ll ever realise how much that small act of kindness meant to me at such an emotional time. It brought me to tears and reminded me just how wonderful people can be.

Thank you, Cathay Pacific, and especially the incredible crew who looked after me. You truly are angels in the air. ️

I’ll cherish this memory forever, and I hope the next time I fly with you, it will be under much happier circumstances. 

Love Ewa

Very bad customer service on call staff tell different and on ground staff tells different. The policy will be handed to read to you after you have… Read more

your feedback on the experience. Worst airlines to travel. No customer support. We travelled to USA and their all connected airlines United Airlines they are even worse. I would suggest to travel Qantas to get better customer experience

My overall experience with Qantas Pay is positive. The product was previously known as Qantas Travel Money and was managed through the Qantas Money… Read more

app before being renamed Qantas Pay in May 2024.

I find the current Qantas Pay app on iPhone easy to use. Being able to add money instantly through Apple Pay without a fee is particularly handy. I try to use Qantas Pay for most of my purchases where it is accepted, as building my Qantas Points balance through everyday spending is one of the main reasons I use it.

In my experience, it works for the majority of purchases, both in store and online. Where an online site does not accept the card directly, I have often been able to use Apple Pay or PayPal with the Qantas Pay card instead. However, I have also encountered a number of online purchases where the prepaid Mastercard has been declined.

Recently, I specifically transferred funds into Qantas Pay to purchase flights. Earlier that day, I successfully purchased a Qantas flight through the Qantas app using my Qantas Pay card directly.

I then tried to book a flight through the Rex Airlines website, but the same card was declined despite sufficient funds being available. I tried both the card payment option and PayPal using the Qantas Pay card, but both were declined. PayPal displayed a message telling me to check with my card issuer before trying the card again.

The main frustration is that I had specifically moved the money into Qantas Pay for the flights. Cashing the funds back out to my normal bank account is not instant, with Qantas Pay advising that funds will generally be available within two business days. This means I now have to wait for the money to return before I can use those funds to book another way.

Overall, I still find Qantas Pay worthwhile and deliberately use it where I can to build my Qantas Points balance. The easy-to-use app and instant, fee-free Apple Pay top-ups are particularly handy. More consistent acceptance for online purchases, or faster cash-outs back to a bank account, would make it much more reliable.

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

Jet stars own rules of early check in close only to make more money via rebooking. New traveler easily trapped because all other airlines start… Read more

boarding 20 minutes before departure whereas Jet star close their gates 20 minutes before departure. They only trap the travellers and make money. Staff for service is very rude.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

If I could, I would give 0, they changed my flight timings, because the new timing doesn't suit my schedule, I had to cancel, but they charged me… Read more

cancelling fee of over $300, they didn't even tell me how much I would loose until I had already cancelled, this is called robbery in day light

Fiji Airways is one of the worst airlines I have flown in (if not THE worst). I fly about 20-30 times a year, so i consider myself a fairly frequent… Read more

flyer.

Bear with me...its a long rant.

Somebody told Fiji Airways that theres money to be made on the trans Pacific route so they went on a media offensive with great deals. I booked a promo return ticket from SYD to LAX for like $900+. I booked a ticket and proceeded to book my rental car straightaway with the pick up and drop off in line with my itinerary. Thought i snag a great deal, but once the transaction goes through... there was no confirmation email! I thought that was strange, almost all the airlines i fly with would send a confirmation email almost immediately. I checked that my credit card was charged so it must have gone through. Waited for a few days and still no confirmation email.

Send some emails to enquire and to my horror, they said they cant find my booking!

So i showed them my credit card statement with the charge to Fiji Airways. They said they will check.

A few days later, they got back to me and said they found my booking and proceeded to issue an electronic ticket in a sort of an electronic printout machine language with no spaces and punctuation. Very hard to decipher. Not the kind of confirmation email you would get even from a budget carrier. Heres my only mistake. I did not checked that although i booked for the 28th July USA date on their system, they manually issued me with a ticket for 28th Fiji date. Which translate to 27th in LA.

So after returning the car on 28th, i turned up at the counter and of course, found out that my booked flight was 24 hours ago.

Then the shocker...So i asked to be booked to the next available flight and was told to 'top up' some $3000 to buy my 1 way ticket from LAX to SYD!!! This is Fiji Airways service recovery?

So quickly went online and found an Air New Zealand flight LAX to SYD (via Auckland) for $1100.

What kind of airline capitalizes on this kind of mistake (which is arguably theirs, given the circumstances) to profit from their customers?

Absolutely worst experience ever. Never again would i consider flying Air Fiji. Beautiful place, Beautiful people but either the corporates are hungry to make a quick buck. Or the operations people just have no clue how to run a services company professionally. Admin cant keep up while marketing went crazy.

Unsafe locked check luggage as being opened in transit I took GA245 on the 16th Aug from SRG to CGK. My LOCKED checked luggage was opened and closed… Read more

again. I do have evidence that this action was done. It is a very scary experience knowing that somebody opened potentially put something in, or took something out to do me harm.

I totally no longer feel safe taking Garuda. Reported RIGHT AWAY, and NO ACTION was taken.

What a shame. What would Garuda do to prevent this??!!! PROBABLY NOTHING?!?!

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

China Eastern failed to Honour my Business Class bookings Brisbane to Buenos Aires Return I booked Business Class flights with China Eastern… Read more

(ticket 7815840206139 ) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required.

When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement.

Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours.

I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight.

In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for.

This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur.

I would welcome China Eastern revisiting this outcome given the circumstances.

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Very bad customer service , and if you booked ticket no refund Nothing Show details

One would think if you pay much more for MAS business class, you don't have to queue too long to check in , baggage collection or boarding and… Read more

comfortable business class cabin

But no ! MAS has recently gone backwards My recent flight from HCM to Melbourne.

20 minutes to check in , 1 check in counter for business class shared with dozens of enrich members. The economy queue was faster

Then same with boarding, business class? So what ,! a long queue almost like economy... there are 2 dozens high priority, non business class in the queue

The business class cabin in their new planes have shrunk, you hardly can turn to sleep properly, the legroom is bit wider as a shoe box ,the seats maybe 2 cm wider than an economy class seat

The baggage collection similar, takes about 15 mins , with dozens of high priority economy passengers before business class clients.

3 stars given thanks to a very friendly efficient crew who took care of me well Planes also arrived 15 minutes early. Well done

So to pay more than double for business class,? NO, better of stay in economy or try somewhere else for better value

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

My recent trip from Trichy to Sydney via Kuala Lumpur with AirAsia was a complete rip-off. They market themselves as a low-cost carrier, but my… Read more

bare-bones ticket cost around 1,100 AUD—with zero food and zero luggage included. To put that into perspective, my family members booked with Malaysia Airlines around the same dates for 940 AUD (150 AUD cheaper!), and their tickets included 35 kg of checked luggage, full hot meals, free seat selection, and in-flight entertainment. AirAsia charges legacy-carrier prices while delivering sub-budget treatment. To make matters worse, two months before my trip, they cancelled my 12:30 AM flight citing "government restrictions" and dumped me onto a flight 22 hours later with zero accommodation and zero compensation, offering only useless airline credits. At Trichy airport, they hit me with a 1,200 INR fine just for being 2–3 kg over their unreasonably strict 7 kg combined cabin and hand baggage limit. And once you finally get onboard? Almost all the standard seats do not recline at all unless you pay an extra fee. You are forced to sit at a rigid 90-degree angle for a long-haul international flight, resulting in severe back and leg pain. AirAsia nickel-and-dimes you at every single step while costing more than actual full-service airlines. Do yourself a favor and book with an airline that respects its passengers.

Terrible service responding to an issue! For an airline that claims yo be the best across so many areas, they fall well short. I have been waiting 5… Read more

days now having escalated an urgent issue. No follow uo yet, and impossible yo speak to anyone who can make any assessment re the complaint. We will nwvr again fly with Ethihad.

I am writing to lodge a formal complaint regarding my experience on Batik Air flight OD171 from Denpasar to Sydney on 14 August 2026. Unfortunately,… Read more

what should have been a straightforward journey became an extremely stressful and upsetting experience.

The problems began during check-in and continued while we were waiting at the boarding gate. After waiting for an extended period, we were informed that our carry-on luggage could not be taken into the cabin because the aircraft was supposedly full and there was insufficient overhead storage space.

We questioned this decision because our carry-on luggage contained sensitive and important documents, and we believed we should have been permitted to take the luggage into the cabin and place it in the overhead compartment. Nevertheless, despite our concerns, we complied with the instruction and handed our luggage over to be placed in the aircraft's luggage compartment.

We were seated in seats 15B and 15C (ELS). However, once we boarded the aircraft, we were extremely surprised to see that several overhead compartments were empty. At the same time, other passengers were permitted to board with carry-on luggage and place their belongings in the overhead compartments.

Naturally, we were extremely frustrated and questioned the cabin crew about why we had been told that there was no available overhead space when, upon boarding, it appeared that space was available and other passengers were subsequently allowed to use it.

Unfortunately, the cabin crew were unable to provide us with a satisfactory explanation. During the discussion, the situation became heated. A male flight attendant told us that if we continued shouting, action could be taken against us. We understand that cabin crew have responsibilities to maintain order and safety, but we felt that the situation was handled in a way that escalated rather than resolved our concerns.

The situation became even more uncomfortable when another passenger became involved in the discussion. We felt intimidated and uncomfortable during this interaction, particularly as we were already extremely frustrated by what had happened with our luggage.

This entire experience significantly affected our flight. Rather than feeling comfortable and welcomed as passengers, we felt that we had to defend ourselves over an issue that could have been resolved simply by providing a clear and reasonable explanation.

The incident also had a significant impact on my wellbeing. I have a history of anxiety and depression, and the stress of the situation caused me to experience significant anxiety and panic symptoms during the flight. Instead of being able to relax and travel normally, I spent much of the flight distressed and worried about the handling of my luggage and the way the situation had unfolded.

In addition to the above, I found the seats uncomfortable, which further contributed to an unpleasant overall experience.

I am particularly disappointed because I have always had a positive impression of Malaysian airlines and have been a great admirer of the service associated with Malaysian aviation. Unfortunately, this experience with Batik Air did not meet the standard I expected.

I therefore request that Batik Air:

Conduct a formal investigation into the handling of our carry-on luggage and explain why we were told that there was no available overhead space when overhead compartments appeared to be available. Review why other passengers were subsequently permitted to bring carry-on luggage into the cabin and use the overhead compartments. Review the conduct of the cabin crew during our interaction, including the statement that action could be taken against us. Review the involvement of the other passenger and the circumstances in which we felt uncomfortable and intimidated. Provide a written explanation of the outcome of your investigation. Consider appropriate compensation or another suitable form of resolution for the distress and inconvenience caused by this incident. I would appreciate a prompt response and a meaningful resolution to this complaint. If the matter is not appropriately addressed, I reserve the right to escalate the complaint to the relevant Australian consumer protection and fair trading authorities and any other appropriate regulatory bodies.

I hope Batik Air will take this complaint seriously and use it as an opportunity to review the conduct of its staff and the procedures used when managing passengers' carry-on luggage.

I look forward to receiving your response. Regards Kuljeet Chadha JP