Best International Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

As a 76 year old Australian who’s travelled for many years, started in 1958 with TAA, I’d give China Airways 5 solid Stars. I Departed with Qantas… Read more

and returned with China Airways; and boarded with some reservations, so my experience came as a pleasant surprise: Economy - superior seating to Qantas (am tall with long legs); incredibly large delicious hot meal served on a porcelain ?? plate with Stainless Steel cutlery + fresh salad + diced fruit + choc brownie + small choc bar + cold drink & tea - all served very politely in good time unlike Qantas who ran out of food and we waited to find out that after watching the ‘special order meals’ served a good half an hour before everyone else… as a 5th generation Australian I once supported & believed in Qantas, but those days ended years and years ago!

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

My recent trip from Melbourne to Helsinki via Singapore Airline was extremely bad, particular with its customer service. The flight was changed 9… Read more

times by the airline, and each time I need to contact the customer service, the experience was dreadful, long waiting, hanged up etc. When I reached my destination, it added extra 24 hours for the journey, 100% caused by airline’s sudden cancellation.

Further, the airline refused to reimburse money back into my credit card without any valid reasons, instead they want me to put my person bank account plus witness and witness signature sending through via email (a very insecure way to expose these kind of info), somewhat scammers would chose such approach. I understand no any commercial entities would reimburse money back other than the original credit card that it paid for the cost.

It seems to me Singapore Airline do not want reimburse me at all. So I will not use Singapore airline in the future, small financial loss to me, but much bigger loss for them, losing a valid long term customer like me.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

14 hr flight London Heathrow to Haneda Japan. We were seated by a group of unaccompanied children, they were noisy, disruptive lights on and off, it… Read more

was a night flight,we got no sleep. staff were more interested in entertainment them than looking after surrounding passengers. Worst flight ever

Absolutely Horrible Experience Go with Any Other Airline definitely Qantas I hope after today is Karma they Treat Women travelling like Disgusting Beyond Belief don’t trust them they over charged me and treated an older lady like a wart on ur foot. Show details

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

cathay pacific clearly does not care about their customers. We have been trying to book plane tickets for 48 hours now, for a trip that is days away,… Read more

only to be met with error after error after error. And we have tried contacting customer support on every single channel available. We tried their own website, facebook, x, instagram, and even filed a Better Business Bureau complaint. I transferred 95700 miles from my credit card just to make this booking for my family. And now theyre stuck on cathays platform and theyre not giving us a single way to use them. And now I dont have an option to send them back to capitalone to use them for a different trip.

Their websites support? They got basic information then transferred me over and over again. Until they transferred me and no agent came in. The chat was disconnected

Facebook? They collected my information on the flights we were trying to book and the passengers we wanted to book for. Then they stopped responding. 24 hours later I get a survey. They got the lowest scores across the board from me.

X? Disconnected before we could even start

Instagram I still havent even gotten a response.

These people have pissed me off to the point that I even searched for executives' emails to tell them how badly their airline has been doing. Still received no response.

Don't waste your money on this airline. Here's a little advice....if your airline doesn't have the ability to book available airline tickets on your own platform, maybe you should get out of the aviation business.

Support: F Customer service: F Overall grade/impressions: F

Yet skytrax somehow calls this a 5 star airline. What an absolute joke.

If you ask me if I would ever take cathay pacific again, id answer only if it was my cheapest or only option. And the sad part is this used to be our airline of choice growing up. How far they have fallen. In 2026, they are an absolute embarrassment of a company.

I recently had to cancel Air NZ flights due to a traumatic experience in my private life. All contact with Air NZ was handled with professionalism… Read more

and efficiency. I claimed insurance and was quickly provided with the information I needed. I always fly Air NZ when travelling between Australia to NZ and I find flights are generally on time, the airline staff are friendly and efficient. Would always travel with Air NZ when its available. Well done Air NZ

Worst experience ever. Due to middle east war went through Beijing to go to Greece. Service is so bad they can't say a word in English always talking… Read more

on their phone for translation and giving you to read food was unsatisfactory they took us to hotels due to long stay over. Hotels smell mold . Although our bags were checked in from Greece as priority they didn't arrive we got them 3 days later and broken. A month before our return they changed all my families return dates so some lost 4 days from their holiday i had to leave later and instead of coming to sydney went through Melbourne and last but not least we all got RSV going and coming home

Trip booked directly with Qantas. Business Class from Brisbane to Madrid and return. Qantas changed route and as a result our seats got changed to… Read more

very last row in business - hence heads against toilet cubicles for 20 plus hours -they would not assist - terrible experience.

Qantas One World partner Iberia Airlines - we were treated very poorly and received service laced with an aggressive attitude. On this leg we were separated in row and aisle, when initially booked we were seated together in Business. Once again zero care or interest in helping - terrible experience.

Qantas domestic leg arriving at plane our seats again where changed to the rear of plane without notice to us.

Most of the Qantas Platinum Member/business Class lounges we visited we over crowded, in fact Singapore was temporarily closed due to being over full.

Our Baggage was lost in Heathrow and did not make final flight, the initial Qantas ground staff at carousal was unhelpful and rude. Lucky we have trackers in our luggage and we could clearly see where it was. Finally sorted and received.

Extremely disappointing — Thai Airways gave me visa advice, my parents were denied boarding, and now they refuse to refund me My experience with… Read more

Thai Airways has been absolutely terrible. I am extremely disappointed with the way my parents’ travel arrangements were handled and the way my complaint has been treated.

My parents held valid Australian visas and were scheduled to travel from Kathmandu to Bangkok on 8 October 2026, connecting to a separate Jetstar flight to Brisbane, Australia.

Approximately two weeks before the flight, I contacted Thai Airways specifically to ask whether my parents needed a Thai transit visa for their connection in Bangkok. I was told that they did not need a visa because they would not be staying in Bangkok for more than 10 hours.

I trusted the information provided by Thai Airways and proceeded with the travel arrangements based on that advice.

However, on the day of travel, my parents were denied boarding in Kathmandu because of concerns about Thai visa requirements. Imagine the shock and distress of having your parents unable to travel after you have organised everything in advance and specifically contacted the airline to clarify the visa requirements beforehand.

I had already spent more than AUD $3,000 on the original flight booking and additional services, including premium airport butler assistance, baggage and seat selection. Because my parents could not travel as planned, I had to purchase replacement tickets with Singapore Airlines for another AUD $4,100. My combined costs for the original booking and replacement tickets exceeded AUD $7,100.

What makes this situation even more frustrating is that I did not simply ignore the visa requirements. I contacted Thai Airways in advance because I wanted to make sure everything was correct. I relied on the advice I received, only to face a devastating situation at the airport.

After this incident, I contacted Thai Airways seeking an explanation and reimbursement. Instead of receiving a satisfactory resolution, I have been directed back and forth between Thai Airways and BudgetAir. Thai Airways tells me to contact the agent, while the agent tells me to contact Thai Airways.

To make matters worse, BudgetAir has offered only around $7 as a refund for the ticket’s tax surcharge. After suffering thousands of dollars in losses, this amount is completely inadequate compared with the financial damage I have experienced.

I have also emailed Thai Airways’ contact centre and claims department, but I am still waiting for a meaningful response and a fair investigation. I am extremely frustrated that, despite contacting the airline before travel and following the advice I say I was given, I am now left carrying the financial burden.

This experience has caused enormous financial stress, wasted time and unnecessary anxiety for my family. I feel deeply let down by the information I received, the handling of the incident and the lack of a satisfactory response to my complaint.

I do not recommend Thai Airways based on my experience. I am extremely disappointed and would not choose to travel with this airline again after what has happened to my family.

I am requesting that Thai Airways properly investigate the advice provided before departure, explain why my parents were denied boarding, and fairly consider reimbursement of my documented losses.

This has been one of the most stressful and expensive travel experiences I have ever faced. I expected clear information when I contacted the airline in advance, but instead I have suffered substantial financial losses and am still fighting for a proper resolution.

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

Checked in today only to find my reserved extra-legroom seats were gone, and I was downgraded to a cramped middle seat. When I asked why, I was not… Read more

given any reason. I assume it implies arrogant 'because we can,' followed by an offer to refund the fee. I spent over an hour with an agent seeking a proper answer. The official reason given was a 'carrier upgrade,' but upon boarding, there was no change to the plane or seating configuration at all—other adult passengers were simply sitting in the seats I had paid for. This feels like a blatant breach of contract. Unreliable, arrogant service. I will be avoiding this airline and suggest others do the same.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

They let me through one airport with power bank that I had approval for medical device then next airport they took it off me me with no care given I… Read more

was very shocked how much they just didn’t care that it was for medical equipment and they were willing to let me fly on there airplane knowleding that they were leaving me with no medical device wth never again

Unsafe locked check luggage as being opened in transit I took GA245 on the 16th Aug from SRG to CGK. My LOCKED checked luggage was opened and closed… Read more

again. I do have evidence that this action was done. It is a very scary experience knowing that somebody opened potentially put something in, or took something out to do me harm.

I totally no longer feel safe taking Garuda. Reported RIGHT AWAY, and NO ACTION was taken.

What a shame. What would Garuda do to prevent this??!!! PROBABLY NOTHING?!?!

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Melbourne to San Francisco and back: Neither of the plane had working audio - all the way! Meals were pathetic - a piece of stale pizza for dinner… Read more

and no other option. Breakfast: grey colour eggs ( from powder) or "pancake" - terribly loaded with sugar and baking soda. Another breakfast - choice between eggs and "banana bread" - who eats sweet banana bread for breakfast? Every flight was delayed by at least 1 hour. Nadi connection: 1 hour queue for security check between two international flights. NEVER AGAIN!

Mel to Cmb UL605 business class on 25/09/26. Very outdated decor, seat and entertainment system. The meal service was rushed, then the crew hid in… Read more

the galley until second meal service approx 2hrs before landing, no drink refills, water rounds etc. My seat was not comfortable and being leather it made me slip and slide whilst being reclined, plus you could feel the metal pressing against your back, as the seat was SO worn. The foot room while being reclined was extremely small. Food was average..nothing special. Oh well we tried it, and won't be rushing back anytime soon. But the ground staff upon arrival at Cmb were awesome!

China Eastern failed to Honour my Business Class bookings Brisbane to Buenos Aires Return I booked Business Class flights with China Eastern… Read more

(ticket 7815840206139 ) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required.

When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement.

Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours.

I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight.

In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for.

This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur.

I would welcome China Eastern revisiting this outcome given the circumstances.

AWFUL!! Yes airfares are cheap but seriously what they provide and the costs on everything you may as well pay normal price elsewhere. Customer… Read more

service terrible , shocking seats , don’t allow you to consume your own food and drink. Charge you for even a cup of hot water. Never again

Very bad experience with my mother in law while travelling from KTM to SYD. Very frustrating experience and poor service. Show details

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

5/5 Stars - Highly Recommend Etihad Airways! Everything about my recent flight was perfect: • Check-in: Highly knowledgeable and helpful staff. •… Read more

Crew: Extremely attentive, polite, courteous, and beautifully presented. • Cabin: First-class cleanliness. • In-flight: Excellent food and a fantastic selection of movies. • Punctuality: Departure and arrival were perfectly on time. Thank you, Etihad, for a wonderful journey!

For 10 hours flight, filthy old seats with stains all over seats, no USB or charger to charge devices, freezing inside the plane and forcing guestd… Read more

to purchase blankets , frequent changes to flights and seats even 30 min prior to boarding. Some seats weren't even reclining back or forth. Terrible airline and will never fly with them again

Great service and flight from Delhi to Melbourne. I would like to sincerely thank Kartik Khajuria for his outstanding service during our flight. He… Read more

was extremely helpful, attentive and responsible, especially when assisting us with warm milk etc.

His caring attitude, professionalism and willingness to go the extra mile made our journey much more comfortable and enjoyable. He ensured our needs were taken care of with a smile.

Thank you, Kartik, for your exceptional hospitality and for making our flight such a pleasant experience. You are a great asset to the airline!