Best International Airlines

★☆☆☆☆ My experience with China Southern Airlines was extremely disappointing. On June 8, 2026, my flight CZ3585 from Shanghai to Guangzhou was… Read more

heavily delayed. Passengers were boarded around 8:30 PM as if departure was imminent, but the aircraft remained on the ground for a long time and eventually departed around 10:00 PM.

As a result, I missed my connection to Paris and was forced to stay overnight in Guangzhou. I finally arrived in France almost 24 hours later than planned.

What made this situation particularly painful is that June 9 was my birthday. I was supposed to arrive in Paris at 7:20 AM, where my family had prepared a surprise celebration for my return. Instead, I spent my birthday alone in Guangzhou waiting for a replacement flight.

I also lost a full working day because of this disruption.

Despite several exchanges with customer service explaining the impact of this situation, no goodwill gesture whatsoever was offered.

What disappointed me most was not the delay itself, but the complete lack of consideration shown afterwards.

This trip left me with one of the saddest birthdays I have ever experienced and unfortunately a very negative impression of China Southern Airlines.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

The myth of Singapore Airlines' "premium" service: Broken seats and zero customer care Singapore Airlines heavily markets its "Value & Service" in… Read more

Premium Economy, but our recent experience on SQ325 from Frankfurt was a masterclass in terrible customer service.

We paid for premium comfort but were given defective seats with a broken legrest (seat 33D), completely inoperable entertainment screens, and a major system malfunction that left the seatback screens glaring at full brightness all night. Imagine sitting on a 13.5-hour overnight flight with a bright light shining directly into your eyes, unable to sleep or escape it.

SIA's response to this major service failure? They tried to quiet us with a $150 KrisShop e-voucher. When we formally rejected this under the Australian Consumer Law—requesting a partial refund for receiving a product completely unfit for its advertised purpose—customer relations flat-out refused. Their email essentially said that because the plane physically landed in Singapore, the contract was fulfilled and they are not liable.

They will happily take your money for a premium ticket but will refuse to take responsibility when their equipment is broken. Avoid upgrading—it is not worth the risk.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

We were told we would be standing matched to hold like our Qantas status if we booked businesses class flights and after we flew with them they went… Read more

back on their word. And refused to do it after many complaints. We will not fly with these unless we have to .

!!!DO NOT FLY WITH HAWAIIAN AIRLINES!!! I had payed for a trip to Hawaii, about a year ago, I wasn’t able to go due to the loss of a loved one and… Read more

cancelled my trip. At the time I requested a refund and was forced to take a voucher instead, in this economy I am not able to afford a holiday and contacted them requesting my money back again today. I spoke to Farrin (v110365) and informed me that a refund is still not possible. I can’t afford to use the voucher and am now three thousand dollars (AUD) out of pocket. @hawaiianairlines @BirkettRakow CEO, I am disgusted that your airline operates this way!. I would appreciate it if this incident was resolved and I have my money returned. There is no understanding, or consideration for their customers. I will not be flying with @HawaiianAir and recommend to others to use a different airline aswell. This is not okay, as a large corporation there should be leeway and the ability to help their customers and @HawaiianAir refuses to do so. As customers we deserve that security that when life becomes unpredictable, we will be considered.

Bad service asked my old parents to walk even they had wheelchair on there tickets not only that on top they asked them to sign declaration of indemnity very bad service Show details

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Subject: Formal Complaint Regarding Missed Connecting Flight and Passenger Handling Dear Sir/Madam, I am writing to lodge a formal complaint… Read more

regarding my travel experience on 9 June 2026 from Melbourne, Australia, to Dhaka, Bangladesh, via Hong Kong.

My flight from Melbourne to Hong Kong was delayed by approximately 5–10 minutes. The scheduled transit time in Hong Kong was only one hour, which proved insufficient for passengers to complete the necessary transfer procedures and reach their connecting flights. Upon arrival in Hong Kong, I received no assistance, guidance, or support from airline or airport staff despite the extremely short connection time.

As a result, I missed my connecting flight from Hong Kong to Dhaka. Instead of travelling directly to my destination, I was rebooked on an alternative route via Bangkok (Hong Kong–Bangkok–Dhaka). This caused an additional delay of approximately 18 hours, during which I was required to remain in transit and spend extended periods at airports.

The delay had serious consequences for me. I was travelling for an urgent matter and needed to arrive in Dhaka on time to attend an important meeting. Due to the missed connection and subsequent delay, I was unable to attend the meeting and suffered significant financial losses estimated at approximately AUD $20,000.

In addition, during my return journey from Bangladesh, passengers were required to have their laptop bags weighed separately at the airport. This created considerable inconvenience and delays for travellers. In my experience, laptop bags are generally treated as personal items and are not routinely weighed separately at most international airports. The process caused unnecessary inconvenience for many passengers.

I respectfully request that this matter be investigated and that I receive a detailed explanation regarding:

Why such a short connection time was scheduled. Why no assistance was provided to affected passengers when the inbound flight was delayed. What measures are in place to support passengers at risk of missing connecting flights. Consideration of compensation for the financial loss, inconvenience, and additional travel time caused by this incident.

I look forward to your prompt response and a fair resolution of this matter.

Yours faithfully,

[shakhawat Hossain] [Booking Reference] [flight number CX667 22:55 hongkong to dhaka] [Contact +[Content Removed]]

downgraded 2 months after booking and lied to about seat availability. 50 mins on hold and then their "system" disconnected the call. Rubbish airline.

Photos show the appalling state of the toilets and showers in the Business Class Lounge at Sydney Airport. Dirty stained toilets, mouldy showers and dirty sinks....felt cleaner before I went in! Show details

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

Pity, I could not leave a lower review. I have attempted to book online 4 times and system will not take payment. Phone service was appalling, even… Read more

when they admitted I had wasted enough time and they would process my flights, the lady I was put through refused and said just use different browser. This also failed, after trying again and failing I spent another hour on hold and was disconnected when I finally got through to maybe the right area.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

My son travelled Lisbon–Doha–Sydney on booking O4OXA6 in July 2025 with an 18-hour layover in Doha. Under Qatar Airways' own published STPC policy,… Read more

passengers with layovers of 8–24 hours are entitled to complimentary accommodation. At 2:00 AM, Qatar Airways staff at Hamad International Airport refused his entitlement and directed him to pay 1,199 QAR ($516 AUD) to their affiliated Airport Hotel — leaving an 18-year-old alone with no alternative in the middle of the night. Significantly, Qatar Airways confirmed the 18-hour layover duration in their own written correspondence to us dated 16 July 2025 — yet still refused to honour the complimentary accommodation their policy clearly required. After 11 months of formal complaints, two internal reviews, and escalation through every available channel including American Express and the Qatar Civil Aviation Authority, Qatar Airways has refused all reimbursement. Their justification — that an earlier connection existed at the time of booking — does not change the fact that my son was physically on the ground in Doha for 18 hours with no flight available, as they themselves acknowledged in writing. Qatar Airways markets itself as the World's Best Airline. This is how they treat young passengers travelling alone.

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

On the way to Fiji we had a newer aircraft and it had entertainment built into the seats. On the way back on the 5 hour flight it felt like jet star,… Read more

no entertainment, cramped. We had 3 kids with us. In this day and age please put entertainment on flights!!!

On the way out the kids got gluten free meals but my wife and I didn't. On the way back we all didn't get gluten free meals even though they were requested both directions!

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

The airline staff had been great to deal with had a trip to Greece the modified without extra charges even though they could off ,but understanding… Read more

the situation in middle East they modified my fare free. I will book my flights again with them in the future.thanks

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

No empathy for a passenger attending his Moms funeral. We were travelling on Malaysia Airlines from Sydney to Thiruvananthapuram via Kuala Lumpur on… Read more

MH122 connecting to MH116 on the same ticket.

Our incoming flight MH122 from Sydney was delayed on 8th June and we were informed we would arrive in Kuala Lumpur at approximately 8:50 PM, with the connecting flight MH116 scheduled to depart at 9:30 PM from KLIA Terminal 1 (Satellite, Gate C21).

Despite being on a protected connection booking, and arriving within approximately 40 minutes of the scheduled departure.

We had informed cabin crew in advance about the tight connection and requested assistance for fast disembarkation due to the urgency of travel, as we were travelling for my Moms funeral scheduled the next day. The cabin crew were helpful by letting us be in front while leaving the aircraft. We knew the next gate to reach was C21 which is in the same building but the ground staff informed that it’s in a different building despite pleading to escort us. We ran and reached Gate C21 20 minutes before departure but , we were not allowed to board the onward flight. We requested the case to be escalated but no response from Malaysian Airlines ground staff.

No effective prioritised assistance or coordination was provided on arrival at Kuala Lumpur to facilitate the connection.

As a result, we missed our onward flight and were rebooked to a later departure the following day at 11:00 PM, causing a significant delay in reaching our destination during an urgent family situation.

We are disappointed with how the missed connection was handled on the ground at KLIA, particularly given the delay originated from the inbound Malaysia Airlines flight.

We believe better coordination and proactive assistance for special cases like this could have prevented this outcome.

Air Asia is a scam airline. They take your money then cancel the flight. Offer you an alternative flight that goes via another country. Agree to give… Read more

you a refund and give you a case number. The refund never eventuates and the only contact is with their virtual Bo who says he is contacting an agent to chat with and it never happens.

Terrible customer service. Agents give contradictory information every time I call, no one takes responsibility, no clear information given, lack of… Read more

transparency. Upon ringing on the day they informed me their deadline for investigation was, I am being told that their investigation will need "some more day" and that whoever I spoke to before game me wrong date. "Some more days" in not a professional or serious answer when thousands have been lost due to the airlines mistake.

Excellent service in business class, especially crew member Anushka was outstanding, police, helpful and attentive. Show details