Best International Airlines

I have travelled to Japan in economy class from Melbourne. Crew are extremely friendly and helpful and very responsive. Aircraft was well maintained… Read more

and clean. Its difficult with online check in and food selection if booked thru third party websites like booking.com.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Great Airline with maybe the worst frequent flyer program. Sincerely feel they do not have a clue how to administer a huge opportunity that is a frequent flyer program. Show details

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

AVOID AVOID AVOID They will simply cancel your flight whenever they feel like it and leave you without any other options. Never ever use this airline.

used Vietnam Airlines for internal flights and international flights everything went well flights left on schedule but the biggest most annoying part… Read more

is leaving Vietnam to head back to Australia international flight they put you on a domestic flight from Phu Quoc then take you to Ho Chi Minh City airport and you get totally lost on where you need to go from domestic to international no directions you're on your own and it was painstaking to try and work how to get to our flights back to Australia disappointing no one there to guide you from Vietnam Airlines

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

It's been 8 years since the last time I'd flown with Cathay, and I can happily report, that it's as good as I remember. Seats were comfortable, way… Read more

better that Qatar, Emerites, China Southern, Viet Air and many other cheaper full service airlines. I travel economy, on the cheapest full service flight. Must include luggage and food. Cathay affords you 23kg, some other may give 46kg (China Southern), but I rarely get to even 18kg per person. Food, Cathay wins hands down, comparable to our own Qantas, which is saying something. Service is of a high standard,...I think all major airlines have good if not great service. No complaints here. The plane itself, a Boeing 777/300er, was an aging craft, you can tell by the very old toilets, but everything still worked as it should. So the most important aspect?....the seats. As mentioned earlier, they were the best Economy class seats I've tried.....and I've sat in heaps!...My tip.... If there's no more than say $100-$150 difference in fares, go Cathay every time. PS, I also appreciated them (Cathay), not placing a fuel surcharge on my fare, despite the current oil crisis. (under $2k for Syd to Madrid return)...plane was packed. not one spare seat on all four flights.

Palmerston North to Auckland. Flight delayed by 50mins. Not once was there an announcement with a brief pack of made up lies as to why, nothing. The… Read more

arrival and departure time just changed on the screens. However there was a container being dropped off outside and it took 6 airport staff to supervise the delivery driver for an hour doing that so perhaps that explains the lack of customer service? Of course that meant missing my connecting international flight in Auckland. In Auckland I asked an air nz rep if they could contact the international terminal to explain and possibly hold the plane (10mins to get up there, through scanning etc) - 'no, we can't really help'. So there were several of us now stuffed. Not 1 of their flight crew, desk staff or 'randoms' look enthusiastic ... or even remotely interested in being there which is the reason I ONLY fly with Qantas now as airnz has become a dirty, cheap substandard service charging premium dollars! Unfortunately Qantas dumps you with airnz if you have to fly domestically in nz so I'll just get picked up in wellington in future - I've given them a chance and they're rubbish.

Upon arriving in Sydney after 2 flights which originated in Chicago, I approached a security agent for directions. He did not hesitate, but took my… Read more

suitcase and showed me where to check it. This agent set my suitcase on the conveyor belt. It was at that time that Agent Jasna Belovukovic began to check me in to my next flight. She then asked me if I would like a window seat. I said i would. After Jasna saw that my final destination was Perth, she asked if I would like to fly straight there and not stop in Adelaide. I was so greatful that I began to cry! Before my trip, I was going over my itinerary with an agent in the United States and requested this same change. The agent told me it would cost an additional $900. At that point, i resolved to make the best of my itinerary. Therefore, I wish to thank the Security Agent and Agent Jasna. I reached my destination, Perth, at 3pm not after 9pm.I am very happy with Qantas Airlines and especially the Sidney Staff. Thank You, Rebecca Swerdon, 6881 Trailside Ave. Portage, Indiana 46368

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Really disappointed by delays (both ways) … especially the lack of notification. Both times we were already at the airport before the delay was posted. Won’t use them again. Show details

Just prior to the war breaking out, actually by pure chance, the day before, I had booked a trip to Paris to visit my daughter. Using Qatar as I… Read more

normally do, going through Skyscanner to find the best deals, I booked through Aunt Betty (Flightcentre). Everything was good until today when I went to check in, the flight was tomorrow only to discover that the outbound leg was not there, gone, cancelled by Aunt Betty's. No notification, just gone. I had a flight from Paris to Melbourne, great! In a mild state of panic, I rang Qatar, expecting to be on the phone for hours, not!! Qatar answered in under 2 minutes, called me by my first name, took my details and had a new flight booked for tomorrow night with all the original details. The only thing I had to do was select seats, sadly or not, I could not get seats together with my wife on the Melbourne to Doha leg. This was all performed in under 10 minutes. Impeccable service, I was blown away and fully understood why I am loyal to Qatar when available. Aunt Betty will be hearing more about this

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

I am very disappointed with how Fiji Airways handles route changes and passenger care. I booked my tickets well in advance to secure a good,… Read more

affordable price to Dallas. However, Fiji Airways completely cancelled the flight to that destination and changed my arrival city to Los Angeles instead. ​They flat-out refused to provide a connecting domestic flight to Dallas, and they offered no hotel accommodations or discounts to help cover the gap they created. What makes this incredibly frustrating is that their own website clearly shows that you can book flights to Dallas through them using domestic connections with local partner airlines. The system is clearly there, but they refused to help line up the transfer for my disrupted booking. ​Because of their total lack of support and refusal to fix the route, I had no choice but to cancel the booking entirely. As a result, I had to spend significantly more money out of pocket to secure a new flight with a different airline, completely losing the savings from booking early. Fiji Airways disrupted my travel plans and failed to deliver me to the destination I originally paid for.

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

I am writing to express my extreme disappointment and continued distress over the appalling treatment my family and I received from your ground staff… Read more

on 1st March 2022. The agony and trauma from that incident remain fresh to this day, and it is deeply disappointing that SriLankan Airlines has still not provided any resolution, acknowledgement, or apology despite being clearly at fault. On that day, we were denied boarding on our scheduled flight on the grounds that my 8-year-old son did not have a PCR test, even though at that time, children of his age were exempt from such requirements. Despite this, we immediately arranged for an on-site PCR test through Histopath at the airport and presented a negative result well before the check-in closed. Shockingly, we were still refused boarding — seemingly because the ground staff’s ego was hurt, not because of any legitimate procedural issue. After being turned away, we spent hours on calls with both SriLankan Airlines head office and our travel agent, who confirmed that we had been approved to fly on the next available flight (2nd March at 12:30 a.m.). However, upon arriving at the airport, the ground staff again had no record of our rebooking. We were left stranded for hours, emotionally and physically exhausted, while your staff blamed each other instead of helping. Eventually, one compassionate staff member took pity on us and offered to make a new booking—but only if we paid an additional AUD $5,528. We had no choice but to comply, as we were desperate to travel and could not afford to remain stranded indefinitely. On top of this, we lost our TRS refund claim worth AUD $620 and our connecting flight from Delhi to Jammu worth AUD $350, bringing our total financial loss to approximately AUD $6,500. What made this situation even more unbearable was the arrogant and inhumane behavior of your ground staff. When my son, who was terrified and crying, tried to understand what was happening, one staff member mockingly remarked that we should “stop playing the victim card.” This was not only unprofessional but deeply insensitive, especially as I had already indicated in our booking that my wife suffers from OCD and severe anxiety, and required special assistance. Instead of empathy, we were met with humiliation. The inconsistency in how your staff handled the situation was shocking — one team went so far as to delay the next flight by one hour to accommodate us, while another treated us as if we were at fault. This level of discrepancy and lack of coordination is unacceptable for an international airline. We have multiple witnesses (both passengers and airport visitors) who can testify to the events that took place on 1st and 2nd March 2022. Before escalating this matter to social and public platforms, I urge SriLankan Airlines’ senior management to take this issue seriously and provide a formal explanation, apology, and reimbursement for the losses incurred due to your staff’s negligence and misconduct. This incident remains one of the most distressing experiences of our lives, and the lack of response over the past years only adds to the trauma. I expect to hear from your leadership team urgently with a clear plan for resolution. Reference: CMB/P/IW/2022.03.09/10198 Booking Reference: RA8711353 m

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

The airline staff had been great to deal with had a trip to Greece the modified without extra charges even though they could off ,but understanding… Read more

the situation in middle East they modified my fare free. I will book my flights again with them in the future.thanks

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

Worst Enrich Programme - Redeem points but not fulfilled. Airline running a scam to reduce its liability on points.

I have always valued this Airline as a wonderful experience but since the fuel crisis the service has been disgusting. We booked 6 months prior to… Read more

Bali for a return trip paying extra for upgraded seats. The week before departure the flights were changed meaning we had to pay for extra accommodation and we were given undersigned seats and not together. At the airport we were told to go upstairs to the desk just before boarding and they would resolve it as we had paid the extra. Nothing was done and as boarding had commenced we knew we had been fobbed off because the lady downstairs did not have an answer. The flight was a shambles, both ways they ran out of food to purchase and on the flight back we ordered 2 x boneless chicken peices and 2 x ham and cheese tastiest. We were given a raw sandwich in a box that contained very hot lemony jam or honey, no ham no cheese and it was disgusting and uneatable. The chicken was black inside and also uneatable as we would have no doubt ended up with food poisoning. No flight attendant was interested in our complaint.3 rows of seats would not stay upright ( l have the seat numbers ) so as soon as you leant on them they would recline. The flight attendants new this as they asked passengers to put their seats up but were told it would not work. This in itself apart from the chance of food poisoning is a safety issue because had there been turbulence or a rough landing passengers were at risk of an injury such as whiplash.

Upon collecting our luggage one brand new suitake purchased the night prior to flying home was damaged and our concerns were also for the contents inside wrapped in bubble wrap ( 8 light shades )We went straight to the Airasia desk to make the formal complaint as the.luggage had been marked fragile. The gentleman's words to me were ( well thats what you get for flying with a budget airline ) We were given a copy of the luggage damage complaint and l also made my own complaint online as soon as l arrived home as.l found 2 of the light shades broken inside yet we used 6 rolls of bubble wrap and lined the entire suitcase in bubble wrap inside. Both avenues of complaint stated Airasia would respond to the complaints within 48 hours. It has now been 10 days with no contact. I am absolutely disgusted in the airline and we will never ever use them again.The airline needs to be reported to the Aviation Ombudsman and that will be my next course of action. I would definitely advise anyone against using Airasia in the future as they have unsafe practices and have no regard for passengers health safety or enjoyment.

Mate on the phone wasn't much help. I just want them to help out with my ticket

We did not get the seats we paid for on both our flight to and from Bali. In fact, our seats were terrible. Seat selection cost $399.52. After 2… Read more

months of ignored emails, Batik Air have offered me a discount code which is insulting. Batik Air T&C's state I am entitled to a refund and they refuse to acknowledge this.