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I am extremely disappointed with the service from this Kia dealership sydney city kia alexandria. My vehicle is still under manufacturer warranty,… Read more

yet a clear and ongoing fault has not been properly diagnosed or repaired despite multiple visits. Few months back i came with the issue of turbo hose leaking that’s still not resolved and they gave me excuses except to fix the problem under warranty. I gave them bad review and very next day I received call from manager to remove the review and will look after to solve the problem. But last month again second time i went with another issue Kia carnival battery drain they said we are very busy can’t do anything have to wait till march. I requested them to please fix it soon, daily morning time i have to jump start and battery flat anytime. But they didn’t pay much attention and said come in march month. Somehow from last one month I managing to keep start car with jump start. But a week ago battery totally dead and powerless and i went to private mechanic, he listen to me and gave me a demo battery to try for a week to diagnose the problem either it’s battery problem or any other electric issue. So for one week I tried the demo battery and vehicle start smoothly and no need for jump starter. Again on monday 2nd February 2026 i went to dealership and informed the issue is with battery that’s need to be replaced urgent basis and it’s still under warranty. I can request to private mechanic to keep battery with me for couple of days. But Kia service workshop Guys not ready to listen me. Even i spoke with manager he said simply and straight can’t do anything that’s your problem not ours, come on appointment date of march month. Then i said it’s still under manufacturer warranty. I can wait couple of days but they simply not interested. So i gave another option if you don’t have time i can arrange my private job and you can pay the invoice. But they said big No. So enough is enough now. This has wasted my time, caused ongoing inconvenience, and shaken my confidence in both the dealership and the brand. A warranty should protect customers, not be avoided. Each time, I was told the issue was “normal” and i have to visit for the same problem to return. There has been no accountability, no proper explanation, and no permanent solution, which defeats the whole purpose of having a warranty. I would not recommend this Kia Service Alexandria service to anyone expecting professional support or genuine warranty repairs. I am now forced to escalate this matter further.