Best Travel Insurance

Easy online application for seniors.Pricing for couple early 70s reasonable Show details

easy to read and understand, simple process to completion. Price fits well with me. Show details

I compared about 40 single-trip policies on Compare the Market, plus RACV and Tick, for a 3-week family trip to Malaysia and Singapore (two adults… Read more

and a 13-year-old). I read the PDSs, not just the headline prices, and bought Single Trip Silver at $220.79 for all three of us.

What won me over:

Per-person limits for every traveller, including our son, rather than limits shared between the adults. That’s $15,000 cancellation and $7,500 luggage each. Unlimited overseas medical, including emergency evacuation back to Australia when medically necessary. Extras the cheaper policies left out: travel delay, delayed baggage, passport replacement, rental car excess cover, hospital cash and loss of income.

I haven’t made a claim yet, so this reflects the purchase and the policy terms, not claims service. I’ll update this review after the trip.

Very well priced with inclusions to match. No extra cost for some of the pre existing medical conditions we had, where other providers wanted to charge extra. Very happy. Show details

1Cover was the only travel insurer who accepted those who refused the covid jab, of which I was one of those people. I'll continue to insure with 1Cover for that very reason Show details

Horrible experience, they did not help me during a medical emergency overseas. AVOID!!! Show details

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

Excellent customer service , prompt and courteous.Staff very helpful when we needed support during an emergency. Show details

No problems. App easy to use and clear. Reasonable price Show details

A Jubilee Celebration with a Nasty Twist! I acquired the flu after a week of wonderful celebrations at a schools 70th Jubilee…. I was diagnosed and… Read more

treated the night before having to catch my flight back home from Fiji. Within days of returning I received a “Welcome home” email from Cover-More Travel Insurance and as I scrolled down the page there was a link for a claims form. Perfect! I didn’t have to look for, search the internet web site….they made it so easy! At the very beginning of the page they give clear instructions as to how and what is needed to make a claim. It took a week for the relevant medical report to arrive from the presiding doctor. I had begun the process of filling out the form as there is a tab where you can Save your information and return to it at a later date to complete. Which I did. There is a section for downloading related documents required making that process less stressful and streamlined. If you need to go back to the previous page the Back button is available. A notice is emailed to your email address informing you that the claim has been received. I only waited less that ten days for a response informing me my claim had been accepted, the information showed the currency conversion and the deduction of my original choice of Excess Deduction with the amount payable into my Bank Account. I have used quite a number of Travel Insurance Companies over the years and have never had to claim anything, it was a piece of mind thing to do. This was the second time I have used Cover-More Travel Insurance and have no hesitation recommending them. I am definitely going to use Cover-More Travel Insurance on my next travel. I found this to be a very positive experience. Good customer service, care and support. Easy streamlined website to use. Thank you Cover-More!

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so… Read more

happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

⭐⭐⭐⭐⭐ Outstanding Service from Allianz Travel Insurance! It’s quite rare to come across an insurance company that genuinely cares about its… Read more

customers. In my experience, dealing with insurance claims can often be stressful, with some companies making it extremely difficult to receive the compensation you’re rightfully entitled to.

However, Allianz Travel Insurance has completely changed my perspective!

Their claims team has been absolutely fantastic throughout the entire process. They were professional, understanding, fair and genuinely helpful. Both of my claims were handled smoothly, and I truly appreciated how they treated us during a difficult time.

It’s refreshing to deal with an insurance company that actually honours its commitments rather than looking for reasons to reject claims.

A huge thank you to the Allianz Travel Insurance team for your exceptional service! You’ve earned my trust, and I wouldn’t hesitate to choose Allianz again for our future travels.

Highly recommended! ⭐⭐⭐⭐⭐

I found the whole online process of applying for comprehensive travel insurance a breeze And I was pleasantly surprised at the final quotation Show details

Person very patient with me and explained details more than once so I understood Show details

So far the claims process has been stressful and uneventful, I bought 12 months of travel insurance and I am completely dissatisfied with the… Read more

treatment whilst trying to make a claim, I now have to wait until I return home before i can give them all the requests they have made for me to prove my claim. They dont read my emails or answer my questions, I just keep getting the same generic emails back with the same requests.

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Terrible experience, avoid this travel insurance company at all cost! My daughter became unwell in Japan and required ambulance transport and… Read more

hospital care and was too unwell to return home for over a week. RACV travel insurance (Tokio Marine) provided little to no support to her during this challenging time, despite multiple phone calls to them. She was ignored, brushed off to their “local office” (which we believe was imaginary). She was left scared, sick and alone and unable to get medical clearance without jumping through paperwork hoops, which was a requirement of the company in order for her to get a flight organised by them. Once home, She lodged a claim for expenses straight away which once again required a stupid amount of paperwork, and after a month they got back to her requiring even more paperwork. Another month and a half later and many phone calls to them and part of her claim was approved. It has been now three months since she returned home and still no payout.

easy and clear process to get travel insurance for our long cruise trip. Highly recommended. Show details

★★★★★ Excellent claims experience – twice I've now had two excellent experiences making claims with Budget Direct following the same travel… Read more

disruption.

My initial claim related to additional costs caused by a cancelled flight. The process was straightforward, the claim was assessed sensibly and it was approved in full, with payment following promptly.

I subsequently had to make a further claim for accommodation costs after the airline refused to reimburse me. I submitted the supporting documentation and Budget Direct dealt with it incredibly quickly.

They recognised that the accommodation expense arose from the same event as my original claim, so no additional excess was applied. The full $405.48 was approved, and remarkably the money was in my bank account the same day I received the approval.

After spending months trying unsuccessfully to resolve the accommodation expense directly with the airline, the contrast was enormous.

Both of my experiences with Budget Direct have been straightforward, fair and efficient. Insurance is something you hope you won't need to use, but when I did need it, they delivered exactly what I had paid for.

Very impressed and genuinely grateful for the service I've received.

I had a detached retina in Bali, at the start of 2026, and needed emergency surgery to prevent loss of sight. We had comprehensive RAC travel… Read more

insurance.

We did everything correctly and contacted their medical assistance, etc. They were sent doctors' reports stating that emergency surgery was required. Communications started positively, but then fell away dramatically. When it came down to paying or guaranteeing payment so I could have surgery, they would not do it. It was an issue trying to organise emergency surgery, while the insurer indicated they would pay and then didn't deliver.

At the end of the day, we had the $10k available to get through the process, but I can imagine many others would not be so fortunate.

It’s not the months waiting to actually get some money back, or the rigmarole we had to go through in Australia (time and money). It’s the fact that without $10k on hand in Bali, I would not have been able to have surgery and would have lost sight in one eye. Worth way more, to me, than the $10k.

Just don’t go there. If [Content Removed] hits the fan and you need assistance, it’s not going to give you what you need. Stay away.

Getting cover for my sister to visit was so simple, and I could actually talk to them... even though I realised I knew the answer before my call was answered. Show details

Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim… Read more

of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation....

Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.

For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.

I will advise the ACCC etc of your starting position. Ours will not be only case.

Neil

On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:

WN logo Hi Neil,

Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.

We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.

If you have any further questions please do not hesitate to contact us.

Kind regards

Assistants were rude and determined $100 "fair" compensation for $800 worth of damage. Show details

Outstanding care and support during a difficult experience I wanted to share a genuinely positive experience with Medibank Travel Insurance. … Read more

Following a life-changing experience in Cambodia, I went through an incredibly difficult period. Looking back, I only wish I had realised sooner that I could reach out to my travel insurer for assistance and support.

When I eventually contacted Medibank, I was impressed by the professionalism, understanding and care shown by their claims team. My circumstances were not straightforward, but they took the time to listen, consider the information I provided and work through the process fairly and respectfully.

Their communication was thoughtful, patient and reassuring throughout. My claim was ultimately approved, but what stood out most was how I was treated as a person rather than simply another claim number.

It's easy to leave reviews when something goes wrong, but I believe exceptional service deserves recognition too.

My sincere thanks to the Medibank Travel Insurance claims team. You've made a genuinely positive difference, and I'm very grateful.

Excellent in all ways in every way especially if you are elderly and need car cover and travel cover Show details

So grateful to be covered for existing medical as I have cancer. Peace of mind even though I did not need to make a claim Show details

I found when purchasing my policy All Clear were easy to deal with, I bought online then had to call and make amendments and the person was very helpful Show details

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups.… Read more

They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs.

I was looking for a travel insurance for my hubby, kids and I for Bali and contacted auspost travel insurance. Bernadette was very friendly and… Read more

polite, explaining all options and I found the service attentive and satisfying. Will purchase the insurance again for our next trip, thank you