Best Travel Insurance

First time that we used, we don’t have any issues with our travel, but I am very impressed with they follow up, we never had received from the other insurance companies Show details

Easy to understand coverage and also easy to fill out application form Show details

Good value, Easy to understand policy & good price. Was recommended by numerous friends and now I recommend to other. Show details

So far so good. Haven't left the country yet, hopefully nothing untoward happens. BUT we have peace of mind....let's go Show details

My international flight from Sydney to Los Angeles was cancelled after take-off due to a safety issue. The captain advised the aircraft fuel gauge… Read more

was faulty and did not want to risk continuing the flight over the Pacific Ocean. After returning to Sydney, I was forced to purchase replacement flights at the airport at significant expense because the airline's rebooking arrangements were not suitable for my travel plans. I needed to arrive in the USA in time to celebrate Thanksgiving with my family.

Despite the cancellation being completely beyond my control, my travel insurance claim was rejected because the event did not fall within a narrow and specific list of covered triggers under the policy. After progressing the matter through the insurer's internal complaints process and then AFCA, the decision was ultimately upheld based on the policy wording. 1Cover would not even entertain a partial settlement in good faith to resolve the claim. My advice is simple: read the PDS carefully before purchasing any travel insurance policy. Marketing terms such as "Cancellation Cover" included may not provide the protection you expect unless your circumstances fall within specific defined events. I have been a 1Cover Travel Insurance customer for many years, without making a claim, but based on this experience, I will not be purchasing a 1Cover policy again.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

An excellent travel insurance company that provides cover even for high risk places at affordable prices. Their website easily enables you to get a… Read more

quote for a comprehensive cover that suits your needs and budget. They will send you a physical card which acts as a debit card that you can use to cover emergencies when needed. This card can be added to your wallet on your phone too. They provide great customer service and support over the phone and I’m impressed with the speed and ease of resolution.

So far so good. Easy to sign up with. Competitive rates. Good value compared to other insurers Show details

Easy to take out, reasonable price and luckily we did not need to make a claim. Gave us peace of mind to know the insurance was there if we needed it. We will use Freely again when we travel overseas. Show details

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so… Read more

happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

Always have used them dont even shop around My trip has been cancelled because the company has go into liquation I have lost all my money. All… Read more

allianz said you need to read the fine print and pretty much said bad luck we wont even try to redeem your money

Fast efficient and genuinely backed what hey said they would. Show details

Had a horrible experience with this company and as I have read in other reviews many others have also. Please do not be deceived by their polite… Read more

replies to these complaints. This Travel Insurance company have all their staff working on prompt and polite replies to the poor reviews they receive on Google. They are very quick to reply and also quite polite coz their is no reply option for the consumer to let you the public no how horrible they are. Please listen carefully to this line from Zoom Travel insurance. “Unfortuntately mechanical and operational delays and cancellations from airlines are common and not something covered by travel insurance” ok very good I think so why has this taken 15 emails and hours of chasing up documents to be told 50 days later. You make out like I’m an idiot for not knowing the insurance I signed up for and you may well be rite. You would have thought they knew their product and told me on the date I enquired about the insurance stating we had a mechanical issue and an engineer was flown from a city to a country town to fix it. Well I’m so angry u messed me about for 50 days and then denied the insurance. I may not know ur product( I do know, and it’s garbage) but either do you!!! Listen for the most pathetic reply. Be something of the nature, Matthew please contact me to review this case. I’m the boss of this rubbish company. Anyway there you go ladies and gentleman

They are asking for a review. The online process was quite simple and straight forward at a reasonable price. This process I would rate 5/5. Have not… Read more

travelled yet and obviously not claimed for anything (and hopefully wont have to) so hard to write a review. The real test for any insurance is how they respond to genuine claims and that awaits to be seen if needed.

Good telephone Customer Service and comparable price compared to most travel insurance companies. Show details

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Be warned. RACV only facilitate travel insurance by Tokio Marine insurance. Our Jetstar flight was delayed by 1.5 hours causing us to be unable to… Read more

board our cruise ship. Even though the ship was still docked, we were unable to board due to the port authority closing at 3.00pm. We had to find accommodation in Brisbane and change our flight home. All good we had paid over $600 for travel insurance which we believed would cover our costs, or so we thought. What an absolute joke.

Here is their reason for denying our claim: We also note that we are unable to consider your missed Crown Princess Cruise under Section 1: 

Cancellation Fees and Lost Deposits, as your flight was delayed due to operational reasons. Since the 

delay was caused by the Transport Provider, Exclusion 1.7 applies to your cancelled arrangements.

Additionally, Section 4: Emergency Expenses provides coverage for seven defined events. Unfortunately, 

delays or cancellations due to operational reasons are not among the covered events. As a result, your claim 

for emergency expenses (taxi and accommodation) is not covered under this section of the policy also.

Furthermore, we understand that your Jetstar flight was delayed by 1 hour and 15 minutes, which caused you 

to arrive late to board your Crown Princess Cruise. To be eligible for cover under Section 13: Travel Delay, 

your scheduled transport must be delayed by more than six hours. Unfortunately, as your flight was not 

delayed by more than six hours, your claim for the taxi fare and additional accommodation falls outside the 

scope of this section of the policy

Be Warned...

My suitcase was broken during my trip to New Zealand. It was in perfect condition when I went and came off the carousell scuffed and dirty with a… Read more

broken extending handle. This was an expensive suitcase a replacement was in excess of AU$600. Budget Direct said it was cleary used due to it's current appearance (it looked like it had fallen off the baggage cart between the plance and the terminal or terminal to aircraft). THey then said their refund was minus 60% depreciation and because I had no receipt for the case they refused to accept my word or photographs that it was a Samsonite case. I have challenged to AU$40 they offered me and am now mounting a campaign to stoip them getting their 5 star insurance rating because of very poor service. You are wasting your money insuring with them. They are cheap and so is the service you get when you use them BEWARE

Quick assessment and quote and simple explanations of the travel conditions and rules. Show details

Getting cover for my sister to visit was so simple, and I could actually talk to them... even though I realised I knew the answer before my call was answered. Show details

Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim… Read more

of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation....

Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.

For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.

I will advise the ACCC etc of your starting position. Ours will not be only case.

Neil

On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:

WN logo Hi Neil,

Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.

We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.

If you have any further questions please do not hesitate to contact us.

Kind regards

Assistants were rude and determined $100 "fair" compensation for $800 worth of damage. Show details

They tripled the price for my 2nd extension of my policy with no reason give. Except saying ‘the prices vary from day to day’! I believe it’s… Read more

discrimination against ADHD and Anxiety disorders. I fully disclosed my pre-existing condition when first purchasing this policy and was already paying double for that. So to then triple the price is possibly illegal. I will be finding out.

The young lady who served me was very polite, engaging and very efficient with the product. I bought the product from her and apart from the cost was very happy Show details

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups.… Read more

They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs.

Easy to navigate the web site. Many existing medical conditions already included. Very helpful and courteous when speaking on the telephone. Haven't… Read more

traveled as yet so can't say how a claim would go and hope I don't have to find out. I am sure they will be helpful. Ian

World Nomads insurance is terrible when a real issue arises. I am currently travelling and last leg is on 25th December to Cambodia. After multiple… Read more

emails, they cannot let me know if the area I plan to travel to will be covered. It’s in the “yellow” zone, not the “red” zone and therefore not officially a no travel area, but also not safe. My policy covers chance to flight if something arises, but they cannot confirm if they will cover costs if I amend flight to go home instead and avoid Cambodia, as I’m flying in to a “yellow” zone. No clarity, their advice to me is to do what I think is best and then they might or might not refund flights and if I do go I might or might not be covered!

Steve B. Steve B. 2 posts Awful! We purchased the insurance. Our son passes away and they would not refund the amount due to the funeral was planned… Read more

10 day out so family out of the country could attend. I even provided documentation. They shared there was a deductible. I do not recommned. I did try to appeal.

Destination: EuropeClaim Made: Yes XCover.com XCover.com 2w Hi Steve, Thanks for your feedback, we’d like to look into this properly. We weren’t able to locate your case based on the details here. Please contact us via our support form (https://www.xcover.com/en-us/contact-us) and include reference TP-7131372 so we can link your request to this review.

To help us find your policy quickly, you can include one of the following:

– Policy or booking reference (ending in INS) – Partner reference number – Email used at purchase

Once we have this, we’ll review your case and follow up.

The XCover Team

Steve B. Steve B. 1w Thank you. We did send a response today as directed above. Thank you in advance for taking the time to look into this. We did follow up. We have tried several times. Sometimes we get a response and sometimes we do not.

WE RESPONDED AND THEY NEVER DID ANYTHING! THEY APPEARED TO LOOK INTO BUT NOTHING CHANGED. STAY AWAY FROM XCOVER

We bought this plan for a recent trip to Thailand. I unfortunately ended up getting sick and ended up having to stay in Bangkok Hospital in Phuket… Read more

for 5 nights. We contacted them via the heelp line and they covered all the costs of the stay, all they needed was some documentation from the hospital and I was never out of pocket at all. It was a very smooth process and I'll definitely be using them again for my next trip!