These posting guidelines are subject to change without notice, from time to time at our sole discretion. Please read them carefully as we reserve the right to remove reviews or other content, remove or lock listings, and deactivate member accounts.
If you're reviewing a business listing, be detailed about your experience with the business as opposed to commenting on the purchased product. In some cases, we may not accept reviews if we believe the main feature(s) of the service or product haven't been used.
Comments should be related to the review you are posting under and answers should be informative and be relevant to the question you are answering
Don't post reviews with overly positive or "marketing-speak" writing styles. Our content team has the final say on what is considered to be marketing-speak.
Don't post personal attacks, threats or insults directed at other people. There is also no need to respond to personal attacks in a similar manner as your account may be removed too. Instead, report the content or the member using the site's flag icons at the bottom right-hand corner of posts.
Don't post personal reprisals against staff or business owners. If your listing has been affected by a personal vendetta you should report the review to our content team using the flag icon and provide as much evidence as you can.
Don't post content that contains intolerance or vilification of other people's race, culture, beliefs, physical or mental conditions, gender, religion, age, etc.
Don't swear! Whether the swear word is an acronym or you're using asterisks or the word is somehow misspelt but the meaning is evident.
Words like "crap", "damn", etc. are not considered swear words, but we do encourage professional language as this adds more value to your review.
Don't post advertising in your reviews, comments, etc. This includes viral advertising, links, promotions, etc.
Product recommendations are acceptable depending on the context.
Our content team has the final say in ambiguous cases.
Don't post external links that are irrelevant or lead to unsafe/offensive websites.
Don't review a listing if you are affiliated with or were affiliated with it in the past. This includes past or present employees, family and friends of employees. Please read our fake submissions policy and don't risk your listing being penalised.
There is no reason to flood ProductReview with multiple comments, questions or answers that add no value to the discussion.
We reserve the right to remove your content in bulk and ban your account.
Reviews written on company provided devices such as tablets or office computers may not be accepted. Read more about this policy.
We consider reasoned and polite requests regarding content removal. If you believe a review or other content should be removed for breaching our Posting Guidelines, infringing or violating someone’s rights or otherwise violating the law, you should report this by clicking on the flag icon under the posts. Be detailed and factual as to why you think the content needs to be removed. The more evidence you provide, the easier it is for us to make a decision. Although we won't be able to reply to every request, rest assured that we investigate every one of them.
We take a zero tolerance approach to threatening requests sent to ProductReview and reserve the right to take any or all of the following actions:
If it becomes evident to ProductReview that a business has been posting fake reviews for their listing(s), we reserve the right to take any or all of the following actions:
We have a number of tools and procedures to identify fake submissions and reserve the right to impose these penalties on any business trying to manipulate our rating system. We also work closely with the ACCC and reserve the right to submit all our findings to them. Note that ACCC has fined a number of companies for fake review submissions.
If you have evidence that a negative review for your listing is fake, please report it using by clicking on flag icon at the bottom right-hand corner of the review. Provide as much evidence as you can to support your claims.
We take a zero tolerance approach to competitors submitting negative reviews on other businesses and have very sophisticated tools in identifying such fake reviews. We reserve the right to take any or all of the following actions:
Incentives should only be offered in exchange for reviews of your business (its products or services) if:
Last updated: 05-December-2016