ActronAir
ActronAir
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Currently heading into week three and have been told one part is still on back order from Actron. So I’m thinking we will go a month in this heat without any aircon for a four year old system still under warranty! Obviously far from pleased.
Took some time to fix but the NEO Connect App works on Android now (version 1.0.1 (1404)) – 3/6/25: The app does work but the UX is still really poor on Android. In order for it to work, I have to: 1. Open the app 2. Close the app 3. Open… Read more
the app 4. And then I can start to turn the aircon on/off and switch on the settings I'd like....
Opening the app the first time, it's not possible to tell if what I tapped on worked, there's no response (ie there's no indication that I was able to turn the aircon or select the areas I want the aircon to work in) --- 19/9/24: Indeed the day has come. The app on Android has been fixed. There is minimal lag now. The real test for us will be in summer, using the app to remotely turn on the a/c. --- 28/8/23: The physical air con itself is good. We've had it for almost a year in summer and winter. BUT one of the main reasons we spent thousands on this was to have the ability to control the a/c remotely.
The Neo Connect app on Android does NOT work. It seemingly looks like it would but then the app either loses connection, a/c can't be reached and/or the app freezes or lags. I have left feedback on Google Play and received a useless response to restart the controller. Again, seemingly worked for a little bit, a day, couple of days, couple of hours? but then back to square one.
You can see now that the rating for the app has gone down to 1.2! I'm not the only one with this problem.
I would not recommend purchasing. I wish I did a better job of checking that I could actually control the a/c remotely from my phone. I feel mislead. I will be making a complaint to the ACCC. You shouldn't be advertising something that doesn't work. I just hope others don't fall into this trap.
Hi Jo, thank you for taking the time to leave a review… Read more (+3 replies)
The quoting, installation and commissioning went very smoothly with the exception of the faulty circuit card in the outside unit that smoke when it… Read more
was initially turned on. Needless to say the Actron repair team arrived within the week to replace the board and test the system prior to the install team returning to completed the balancing and setup. I would have thought that the board woud have been fully tested in the factory prior to fitting. Maybe something Quality Control could look at. Despite this setback the system works beautifully and provides great temperature control through the individual zones fitted with the NEO Zone Sensors. The APP also works a dream. Also allows for running individual zones rather than the full system which reduces the electrical demand and hence decreases running costs.
Easy to operate. Makes a big difference to comfort in the house. Practical addition
Great product – Called Actron and they recommended All General Air Conditioning so I called them for a quote. I needed to upgrade my 20 year ol daikin ducted system.… Read more
My airies was installed with 5 zones and a neo (WiFi controller). The unit is much quieter, easy to operate and cools the house so much quicker. Very happy with both the product and the install team
Hi Harni, the parts were sent to Coles Refrigeration on… Read more