Asko

Great warranty tech support. Super quick on the phone, Joe was a great help.

Paid almost 2.4K for a washing machine and it started giving weird sound and smoke. Worst thing is warranty is only 2 years. Booked a service call… Read more

and they are charging - Callout fee (includes first 15 minutes of labour): $135 (incl. GST) - Each additional 15-minute segment: $40 (incl. GST) - Parts are charged separately.

My previous washing machine was LG and it lasted for 14 years. Such a waiste of money. Dont recommend ASKO washing machines.

Not happy. Asko W2084C Purchased May2025 for $1,500 (sale) at AdelaideApplianceGallery W2084C is very hard to use. And we had an Asko before this… Read more

model (W6441 Quattro rated at 4.3 stars!!!) which was very easy to use. Completely backwards design for the W2084 (rated 2.1 stars!!!).

The single worst features are: 1. the control/user interface 2. the programs and optional settings

For info: we wash the full range of household clothes. we keep comparing to the old Asko W6441 which was so easy to use. the W2084 washes quite well but has all the usage problems mentioned below.

1. the control/user interface - there has been an annoying move in user interfaces for European appliance (e.g. our European oven is the same annoying design) to a single line display, with few buttons, where selections and settings are mostly hidden. One has to cycle through many many options until the desired ones are found for selection. Give me back buttons like on the old W6441! - when the machine is running the only way to display the program or settings chosen is to press a button. - There is NO actual information as to how far through a cycle the machine has progressed, only a time remaining which keeps changing. The time should indicate this but it keeps changing every few minutes by up to 30 mins. and total time can vary from the initial display estimate by as much as 40 mins. Crazy! - interface looks neat and pretty for marketing purposes but is “fashion over design” when it comes to using it. And THIS is what customers will remember!

2. the programs and optional settings - the programs are annoying. Each program has exceptions such as only cold water, maximum of 3Kg, extremely long run time, only low spin rates allowed etc.. What is the point of having these options if half can’t be selected for any given program. By all means have defaults for every program but please allow ALL options to be selected for EVERY program, then a customer can actually setup a useful program to run. - 8KG loads advertised. Not told it is only some programs. Dishonest! - the Mode options “Speed” etc. seem useful at first to tailor a chosen program but there is no indication of what they do, and as soon as one mode is chosen (e.g. “speed”) then NO information is given on how water usage etc. etc. may change. Also when “SPEED” is chosen the initial time shown is reduced but during washing the remaining time can increase greatly to more than NOT having “SPEED” selected. So what is the point of the “SPEED” option? - we would like to setup a program that has approx. 40C temp, runs a maximum of one hour, minimises water usage, takes 8KG (as advertised for this model), uses max. spin rate. If these settings don’t produce the best wash then that is our choice. But there is no way to even choose such a program. -Only option on "Spin only" takes 17 minutes. What? No shorter choice for a few simple clothes that don't need to be highly spun).

3. Failures - We get out of balance errors all the time. The machine often recovers and continues but this recovery adds many many minutes to the run time. Quite often however the machine doesn't recover (usually on the final Spin cycle) and one finds the machine stopped - one has to then restart the Spin cycle which can fail a few more times thus extending the total program cycle by an extra 10-40 mins. [Name Removed] (Customer Care support person at Asko Australia) tried hard to be helpful but his advice fails. He suggested that loads on Spin need to be largish to maintain balance. Doesn't help - we have tried medium and maximum loads on Wash and Spin - Spin fails about 50% of the time no matter what we do and a restart is required. And even worse, when the Asko stops DURING a spin cycle the display says “program successfully completed “. Waste of time. Seems to be a known problem when searching the web for the W2084 - Asko have a design issue with their "out of balance" sensor!

4. Other - When door is left open the long hard sharp plastic door catch is very painful and harmful if bumped with one's leg. - the Asko online survey comment field (Asko web site) is way tooooooo short. Only allows a few lines of text. - W2084C: 8KG loads advertised. Not told it is only some programs. Dishonest. - AdelaideApplianceGallery Sales were as helpful as possible but we chose the wrong model.

- I DID search for W2084 here in ProductReview.com.au BEFORE purchase but at the time (May 2025) NO reviews for that model came up. Web site glitch? If I had read the reviews I would NOT have bought this model!

Please Asko - if we can get a tradein on this model we'll buy a different model!!

Refer also "ASKOfan" excellent review of this model.

My experience with the Asko heat pump dryer has not been good. I’ve had it for a couple of years now and the entire time the pump has been an issue.… Read more

Asko have fixed it but never replaced the pump and it continues to be an issue now that the dryer is out of warranty. The machine stops multiple times through a drying cycle requiring the water container to be emptied but there’s actually no water in the container. This makes using the dryer very difficult as you consistently have to check that it’s still running during what should be a normal cycle I would not recommend buying one of these dryers.

Thinking we would lash out and purchase a more expensive and reliable dishwasher, we opted for an asko . From the very beginning there were issues.… Read more

It took 2wks for a service person to attend . Then 2hrs later, and a technical modification by the service person seemed to remedy the problem. Less than 12mths later , a burning smell started to come from the appliance. Another two weeks later and the same service person declares that the main power lead has burnt through its protective cover and he would recommend a replacement. Forward 9weeks later, it is about to be repaired. During the 9 week wait I contacted the so called ‘customer service team ‘ , no less than 5 times, each without response , until this day arriving. Here’s fingers crossed. Oh and don’t buy an asko

Garbage please stay away from this rubbish The video speak itself

This is not a dryer I could recommend. Like its washing machine sibling, it is incredibly loud. And it is very very slow. Expect a full load of… Read more

towels to take about 3.5 hours to dry. Ok, admittedly that's the trade-off for a very efficient heat-pump dryer, but the noise is unbearable. We purchased the dryer in 2022 and initially it was a bit loud, but tolerable. We adapted to the slow-drying cycle and regularly cleaned the filters as instructed. But now it rattles and cranks along like an old tractor. Given our experience with the call to Asko's service on the washing machine, we've decided to do nothing and just tolerate the aural abuse until the darn things wears out. Ok, we should have purchased a good old fashioned Electrolux or Fisher & Paykel tumble dryer without the heat pump, which would have delivered much quicker results, and certainly much quieter. We have a household of eight and have had to ban the dryer being used after 9pm because it's so loud and uncomfortable. It was meant to be a premium product, but our experience suggests otherwise. I don't usually write negative reviews, but in this instance the manufacturer for this appliance has tortured us long enough!

We have had our Asko Wall oven (model OP8637A) for 2.5 years. It has required servicing multiple times, with each issue generally related to the door… Read more

sensor/lock or thermostat. The first service technician told us that the issues are due to us having solar panels (fluctuations in Hz), but that seems a very lame reason for an oven to fail. We are hugely disappointed in the quality of this oven, and the service technicians don't have anything good to say about the brand... Surely 2.5 years is a very short life for such an expensive oven? but, no - this was an awful buy! When it works - it does it's job well. It takes approximately 9min to get to 180 degrees C on fan. The timer is reliable... but the multiple months of it being out of service while we await repairs is simply unacceptable --UPDATE ~2 months later-- After escalating our issue with both Asko International and Asko Australia, we have been approached by a service organisation who have offered to see to our oven. However, the part will take 7-8 weeks to arrive, so we are to be without an oven for a further 2 months (resulting in 4 months out of service). This assumes that the part is actually the issue, and that if it is - that the new part will not fail again. Additionally, there is the high cost of callout and technician time (charged per 10min) Please don't buy an Asko - you will regret it. There is an old adage: "insanity is doing the same thing over and over and expecting different results"

Roll em up – I was in the market for a dryer that rolls all items into a ball and bakes the outside but leaves the middle as damp as when they went in so Asko met my needs perfectly

not impressed – $5000 new steam oven still in factory wrapping faulty seal yes they will replace no problem when it convenieng for them never mind the custommers… Read more

time have to take time of from work service company give you a 2 hour time frame x 2 just so long as nobody on asko and service company do NOT lose time NOT IMPRESSED CHEERS PETER

Have had the dishwasher for 5 years. While it has been good, the heater stopped working and therefore dishes were not coming out clean or dry. Asko… Read more

refused to repair, regardless of their brand being of “premium quality”. Over $500 for a new pump and heater, I would have been better off buying a cheaper brand if it was only going to last 5 years.

Switch failure over $500 for a new switch panel after 6 years – Purchased six years ago as a premium product over $2200 had various issues with drainage and then the machine wouldn’t turn on again after cycle… Read more

unless you reset it at the power point and now I’ve had the dreaded button failure, at $500 for a replacement panel plus labour to install this is not good enough will be looking at other brands. Rang Asko for service advice and assistance and all they could do was forward me to a service agent, seems it’s a waste of time buying premium products in this country. Absolutely no service and poor performance. Up for our fourth dishwasher in 25 years.

Really amazing machine can handle my sheets and doonas perfectly, had this one replacing my old 19 year old asko and love it

We purchased an ASKO dishwasher expecting premium performance given the cost, but unfortunately we have been very disappointed. The dishwasher… Read more

consistently fails to clean properly, leaving residue on dishes and the walls of the cabinet. ASKO suggested a service visit, noting that if nothing mechanically was found, we would be responsible for the cost. After persistent follow-up, we received a service visit at no cost, which confirmed that there was no mechanical fault.

It is our view that ASKO has focused more on achieving a high efficiency rating than on delivering a dishwasher that actually cleans. We strongly suggest that ASKO revisit the design to create an appliance that effectively washes dishes.

Works pretty well but not amazing. Multiple failures of the heating element and Asko warranty process has been disappointing each time. Long… Read more

restoration times, not meeting commitments, poor communication. With third warranty issue in three years I'd actively tell people not to buy Asko in Australia

Poor performance, quality and durability – Update: ASKO finally refunded me after leaving a negative review on Google Maps. This was done through an automated text - still no personal… Read more

communication or reply to my emails. They continue to blame us, even though other customers have the same issue. They even accused us of putting foil in the microwave!! Who does that?!

While we appreciate the refund, it should not have taken 6 months of being ignored and multiple negative reviews. Their approach to customer service needs a complete rethink and I can’t recommend anyone buy an ASKO product until this happens.

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Purchased on clearance with slight cosmetic damage. Poor performance out of the box, and oven function did not work at all.

A standard, $100 turntable microwave heats faster and more evenly than this. It looks good, but that’s about it.

Two years and three repairs later, the microwave started sparking in use. They told us the enamel was scratched, which we find hard to believe as we only use the supplied glass tray. Other customers have the same issue in the same spot, suggesting a product fault. Even so, there is no mention in the manual, website or otherwise, that the coating is so brittle that everyday use could damage it.

They say this is “unrepairable” and refuse to offer any service or remedy. For an extremely expensive product to not meet consumer standards of safety and durability is shocking. Customer service is poor and they don’t guarantee repairs for a reasonable time.

Based on my experience, I would never recommend this company or product to anyone.

Terrible cooktop. Lots of issues with the main burner. It's either way too hot/high or way too low - no inbetween. Flame is very uneven. Was talked into it by salesman at Good Guys - was probably working on commission.

The service centre were quite unhelpful, this cooktop was my first asko appliance, I will never buy an asko appliance again based on the poor service.

Purchase Feb 2021. Still going great 2026. Great wash every time, unless the kids don't stack it properly! Items dry at end of each wash. No complaints. Very happy.

Very substandard cooktop – We changed the cooktop as part of the kitchen renovation. The auto ignite for one burner packed up after 2 years and we had to use a lighter. Asko… Read more

service went unanswered and we gave up. We called a technician(another company) after some time and they came, replaced the ignition with another companies model, but one main burner has stopped working completely. We are going to throw away the stove the earliest we can get another one to match the work top cavity.

Asko Dishwasher is terrible – Worst dishwasher I have ever owned. Badly built and when there is an issue (which there definitely will be) you can't get the parts to fix it. Avoid avoid avoid.

Worst ovens. Can’t recommend Asko combi steam – ASKO appliances I bought for my new house 2.5 years ago have turned out to be garbage. Combi steam oven was replaced after about a year. The… Read more

replacement is still a POS. It has a design flaw where water gets in in between the seal and the door cavity. Repair guy said it can’t be fixed.

Both the pyro and steam ovens have has 2-3 call outs at least to replace LED lights inside the oven. I think we are on our 3rd LED replacement.

These Asko combi steam and pyro ovens are one of the most regretful purchases of my life. Not to mention how hard the combi steam oven is to clean.

ASKO customer service has been excellent but I really do not like being on a first name basis with the repair guy.

The cooktop itself worked well until a crack developed on the glass top within warranty period. A very expensive appliance should not develop a… Read more

random crack for no reason, my old Westinghouse was 25 years old and although it was scratched, it never cracked. After taking Asko a week to approve a warranty repair I thought my troubles were over but this was only the start. They also needed to be pushed every day to give me an answer.

Problem is Asko does not have a repairer for Shoalhaven area. They wasted my (and the repairers') time sending the job to two repairers who don't service Shoalhaven. Noone bothered to communicate this fact either, and when I found out Asko then asked me to suggest a repairer to them! A company selling expensive products with warranty should have a repairer network, it should not be my problem to find a repairer, but I did, through a 5-second google search, which they could have done themselves. I now suspect the reason no repairer works for them is because they are bad to deal with.

The "repairer" turned out to be absolutely hopeless and rarely answered their phone or replied to text messages. The only three text messages I got told me the parts were on the way and I would be called soon. Nope. Asko told me the replacement part had been shipped but it turned out the repairer still hadn't ordered a part after a few weeks. Asko is not interested in supporting their customers, and when I went back to them they kept pushing me back to the repairer, even though it is clear the repairer is useless. After a month I still have no repair and no answer when it might happen. I will never buy Asko appliance again, and will tell everyone I know my story. They have had plenty of chances to resolve this but instead choose to block and obfuscate.