Baccarat

A bit shout out to Mark from customer service. I got my oven delivered on Wednesday, while unpacking it and I found a crack at the bottom right… Read more

corner of the control panel. I was devastated, then contacted customer service for an exchange. I took the box and return label to our local post office, but was told by the post office they won’t take it due to the size and told me to contact the sender. I called customer service again, Mark picked up the call. He acknowledged my concerns immediately and contacted Australian Post for some answers, then he offered me a few options to solve this matter. I’m glad this has been settled and he has been so patient and professional.

Lovely at first like all frying pan and saucepans however after handwashing only, wooden ornplastic utensils used and only around 1 year old the saucepan is pitting. Disappointed because of the price tag these came with!

Purchased a 32 cm frying pan. Cleaned and seasoned as instructed. Smoking and burnt stains occurred within the first 60 seconds of usage. I should haves saved my time going to House to purchase and just tore up $100 to put in the bin.

I bought one last week, May 1 2026, spent $89.99 to get what the sales person said was her new favourite fry pan. Took it home and seasoned it as per… Read more

instructions, wiped it clean, and went to use it the same evening. Added oil, then popped two eggs to fry in.....they stuck to the bottom. So disappointed, as this was the most i had ever spent on a fry pan. The first sticker on the cardboard packaging it came in said. 'non stick'. So my suggestion is that if what they say on the sales talk, and the packaging is simply not true, I should get my money back. Ill keep you posted as to how this goes!!

The non stick surface failed in a few weeks and reseasoning did not work, very dissapointing for a higher price point product

When I found that the multicooker wasn't working I emailed the company and Nezie organised a replacement within a week. Excellent service.

Handles get rediculously hot even with holders. To dangerous to use. Wish I had read these reviews before purchasing. Very disappointed because I thought that Baccarat had a good name.

Mark was a great help in dealing with some issues that I had with my Baccarat pans. He was responsive, fast and organised things efficiently and with ease. Much appreciated and a great experience. Thanks Mark!

Razelle was great and happy to help with the issue I had. Thankyou.

Very disappointing after 5 years hardly used. Never burnt or scratched but a chunk of enamel has come off. It was a gift so I don't have a receipt so even if it has a warranty they will not assist. Expected more i would not recommend this pot.

Iv been cooking for myself 15 years and I’ve never used knives so sharp. The misso said “careful they’re sharp” . With in 5sec of cutting an orange I… Read more

cut each thumb ,which didn’t even bleed straight away. I buy bulk rumps and these cut through the fat cap like a hot knife through butter. For the price they’re absolute worth it $250. I’ll follow up a review in 2 years and see how they hold up.

We purchased two of these frying pans and they are both terrible. The larger one if permanently stained and neither of them are non-stick. Food… Read more

sticks to them and you need a wooden spoon to get it unstuck. We paid a premium and were very disapointed to the point we will throw them out and buy non Baccarat pans.

After having an issue with my toaster, I contacted their customer service support and can say how extremely great Văn was in resolving my matter. … Read more

Easy to contact and quick with email responses. It’s not often that you get that sort of service from any Warranty issues.

$149.99 for instant rusting of knives. First time use of one knife and it started rusting (from being in contact with a bit of water), but now I have… Read more

10+ knives full of rust. Cutting ANYTHING and they rust. Either I got a bad batch or the product is just plain poor. Very disheartening. Photos attached.

Bought this milk frother from a retail shop at Barkly Square, Melbourne 2 yrs ago. Brought it back to Auckland. Very seldom use it as I have got… Read more

Nespresso One Touch machine. Lately, I have been drinking Matcha latter using plant based milk. So I start to use this Baccaract milk frother. It has been ok until just now it has stopped working. Can't believe I paid AUD79/- & it doesn't last. Very disappointed.

Functional, effective and visually attractive – Purchased this stovetop kettle several weeks ago with some reservations due to several negative reviews. After several weeks use on our induction… Read more

cooktop my experience is that the kettle is simple to fill with the lid being a snug fit but not difficult to remove. The kettle happily heats on the "boost" setting on our induction cooktop and boils within several minutes. The section of the handle which is not covered by black insulated material does get warm during use but does not get that hot that it it cannot be touched whilst flipping up the spout whistle to allow pouring. The whistle itself has an insulated section to allow it to be flipped back for pouring which can easily be operated without any risk of touching heated parts of the whistle. Finally the visual appearance of the kettle is stunning and looks great when left on a wooden block near the cooktop.

Cooking and functionality were great, but unfortunately crock cracked after around 12 months. I’m fairly careful with it, so hard to understand how - just came home to find all the liquid and leaked from my meal into the crockpot base.

Absolutely love this it a game changer to cook our pizzas in home instead of outdoors in the cold ty Eric for your email

A pleasant surprise in our busy world of today – Being retired pensioners and having owned a set of three magnificent Baccarat stainless steel saucepans for a number of years, we noted a bakelite… Read more

handle on our 20cm saucepan had developed a longitudenal crack, for 3/4 of the handle length. I was aware our saucepans came with a lifetime warranty, and Emailed Baccarat Australia, describing our dilema. Our mail was quickly responded to by a pleasant and very Customer Service orientated employee, named "Victoria". She requested details of the bakelite handle crack, with photographs of the damaged handle and base of the saucepan. She also requested my home address, and a short series of emails ensued. I was then advised my saucepan model was now obsolete. Baccarat Australia requested I choose from two similar sized, but more modern selection, of saucepans, and we chose the Baccarat Capri 20cm saucepan with glass lid and insulated handles as a replacement. Our corresposdence, in very short time, saw Baccarat Australia, with the kind assistance of Victoria, immediately forward within the week, a full replacement, brand new, Baccarat Capri 20cm saucepan & glass lid. Baccarat honoured their lifetime warranty without hesitation, and I cannot thank Baccarat and Victoria enough for their understanding, service and friendliness throughout our conversations. We are so happy with this replacement saucepan, and the handles remain cool enough to handle whilst cooking, and the weight of this 20cm saucepan is really manageable for its size. We couldn't be happier with Baccarat, and Victoria has our vote also.

Its cheap with small battery capacity but does the job – -This grinder is only used for camping or grinding coffee at work for pour over. -Battery is rubbish as others stated, it is only 1200mah, but I have… Read more

used this 4 times a week for 2 years. -Grind adjustment I added loctite years ago, no issue there. -It grinds slow however, I started the grinder while I prepare the filter etc.

I grind all home coffee on a EK43 for espresso or filter type beverges, if you expect to use this as a replacment bench coffee grinder, you have to be kidding yourself...

The battery is the only real issue.

Purchased a white one in December as a family Christmas present. Took a little bit of getting used to but was well received for new years party. Not… Read more

the easiest thing to clean especially after making ice-cream (always hard to get all the fatty residue completely clean). When we were setting it up for another party I noticed a big crack in the handle (the silver cap ended up falling off revealing it was a pathetically thin bit of plastic. Also the locking mechanisms (x3) all showed signs of cracking, to the point little bits were falling off. As I only had the eftpos receipt (which they should have stapled to my main receipt but cest la vie), had the usual "we can't do anything without the proper receipt" line from the lady at the store. This violates Australian Consumer Law, as you can use credit card receipt as proof of purchase, and I was in their loyalty club so they had my receipt anyway. When i offered to bring up the clause in the law, and pointed out that the vessel cracking and leaking DOES consitute a major failuer, the lady begrudgenly refunded my money. Given the retailer "claims" its worth $1000 but "on special for $499", its interesting that google search shows it with a normal price of "upto $499"). Given some of the other reviews have mentioned similar issues with the quality of the product, they really should consider a recall...

Although it is a stable and safe. It has a poor slicing operation. It basically butchering the hard vegetables and left the end stuck in the Shute… Read more

and was difficult to clear. The julienne function made small rectangular chunks not thin strips. I wish I could get my money back

The product didn’t do what I needed it too. But Vanilyn from customer service was such a help, fast response, friendly and she really helped. Thank you Vanilyn. Kind regards Anna

Great Fry pans for everyday use – We bought two Baccarat Italica frypans three years ago (one 20cm and one 30cm ) and although there is some staining underneath and on the sides they… Read more

have been in constant use and have cooked very well. They are extremely sturdy and handles don't get too hot to handle. The 30cm frypan is now starting to lose its non stick ability but after this amount of use it is to be expected. Will buy another shortly.

Baccarat Damashiro knife block rusty handles – When first purchased, the Baccarat Damashiro knife block was fantastic, however even though gently washed after each use, the handles became rusty.… Read more

Other stainless steel I have had for many years and no rust. I am disappointed with the new knives not lasting after having the understanding that Japanese steel was amazing. I will not buy this brand again.

Stylish knife set – These knives are excellent for the price. The knife block is stylish and the knives are held magnetically. They feel good and cut well. Of course they need regular sharpening. I put mine in the dishwasher and have had no problems with that.

I emailed house about returning a faulty knife set, it took a couple of days for a response due to the back log from Christmas. However Van took on… Read more

my case who was great efficient with communication over emails kept me updated, was professional, organised return and refund.

Victoria was very helpful and nothing was too much trouble at all. Amazing customer service and she was very personable. Would highly recommend.