Bambooty

Terrible fit, awful service at best – Ordered the Newborn Easy Dry nappies whilst pregnant to have in time for bubs arrival and then when he finally came tried to use the nappy but could… Read more

not get a good fit at all. Have tried contacting the company and after one initial reply there has been silence since and no support whatsoever. Customer service is pretty lacking. The nappies themselves seemed great upon initial purchase; good material and well made. Washed well when completing the pre-washes that the user instructions suggested and dried nicely and quickly. However when putting on bub there are so many issues with the fit. Either the nappy is too loose meaning that there are leaks (might as well not be wearing a nappy) or the nappy is too tight with the elastics digging into bubs skin. Marks are left on the skin for hours after removing the nappy so this is not just a simple indentation (images and videos can be provided for reference). I would not buy these nappies or any other from the company simply due to the lack of service and support (I also had issues with placing the order in the first place that took a lot to overcome) but if you are considering buying definitely wait until your bub is born and try the fit first. I now have 24 completely useless nappies to figure out what to do with and have to start my search all over again for cloth nappies all whilst wasting money on disposables that I wanted to avoid using in the first place.

Love these – I was given these as a gift and they are my most used nappies, I even bought some more of these ones. The minky shell is super soft and folds really… Read more

easily, so when you need to make it smaller it’s not too bulky like other MCN I have used. The snaps are simply to use and better in the wash unlike Velcro which catches on other fabrics. I have the microfibre and bamboo inserts. I like the bamboo inserts better, but they do take longer to dry. So it’s good to have some of both. I also keep extra inserts for the occasion that I don’t need to change the whole nappy, I can just change the insert. These nappies never leak, although they do need to be changed more frequently than a disposable especially if they are wet, but they contain baby poo much better than disposable nappies.

Highly recommend these nappies.

I received no nappies/training pants that fell off my toddler as he walked around so I contacted to ask if I could exchange the full price ones.… Read more

Customer service replied within 1-2days and kindly offered to also exchange clearance ones as well (I would have tried to sell them myself as I bought them knowing I couldn’t return them as per the returns policy which I had read prior to ordering) which I took them up on. Turn around from receiving the product to tracking confirming they arrived back to the seller was less than 5 business days.

Fast forward 3 unanswered emails, and 2 phone calls that didn’t even ring, 1 unanswered text message, and 1 unanswered pay pal dispute I have no product and am down $120 +10 return postage.

I’m still hoping PayPal can force a refund for me as i’v now escalated the dispute to them. Why would they reply so quickly and be so happy to take the product back and then just stop communicating.

Terrible costumer care – I have ordered some nappies with extra inserts. After a long waiting time (due covid restrictions) I have received my order. Sadly I've received… Read more

faulty items. After contacting the company I've received a response requesting images which I sent back instantly. It was 8 months ago. I have messaged them via Facebook, what's up and email yet no response anymore. I don't recommend this company.