Bissell

I purchased this stick vacuum around Christmas and unfortunately I’ve been quite disappointed with it. The unit weighs about 3.2 kg, which may not… Read more

sound like much on paper, but in practice it feels quite heavy during normal use. After a short time vacuuming, both my wife and I experience wrist soreness and fatigue. For a stick vacuum, I expected something lighter and easier to handle.

I also tried to claim the advertised bonus offer that came with the promotion, but the redemption had to be submitted within 14 days of purchase. Over the Christmas period this is very difficult to manage, and I feel the claim window should be more reasonable given the time of year and how busy people are.

Overall, the vacuum works, but the weight and the tight redemption timeframe for the promotion have left us disappointed with the purchase.

Absolutely do not buy this product or any products from this brand. This brand is a classic Case of when the warranty runs out. The product fails and… Read more

they’re unwilling to stand behind it. We bought this machine a couple of years ago which is only been used a handful of times. I would say maybe seven times in the past three years. Was using it one day to clean a spot on a carpet and then developed a burning smell. The process with customer service was an absolute nightmare. We had to send the product back to the warehouse which was not in the same state. They only offered to send the product through Australia Post which however do not take products this heavy or this size at most locations, I asked the team at Bissell to give me a different courier company however they refused The product was sent and apparently repaired by them. Once they told me the product was on its way back to me. They never advise what was wrong with it. I asked multiple times in emails if they could tell me what was wrong with the machine and they ignored the question every single time or gave me a very vague response. I have now gone to use the product after receiving it back and after 20 minutes of a light spot clean on a sofa the machine stop spraying. I followed all instructions on their website. Ended up calling customer service for where they told me to take the plate off and view the belt. The belt has now come off it track and is split causing black debris to be all through the machine. Considering this machine has not been used since been in their repair, it is very disappointing. Customer service was only willing to offer me as a goodwill gesture a replacement belt or at my own cost to have it repaired by them, including having to ship a heavy product back to their warehouse which would just be unfeasible. I said as this product has literally just been in their maintenance team. This issue should not have happened. They are unwilling to come to the party or help in anyway. Besides sending a replacement belt. Product is obviously faulty. They are not willing to divulge what was wrong with the machine obviously there is a known error that they are aware of and not willing to stand behind their product. I am very disappointed in this brand as I thought this brand was a good brand. Do yourself a favour and do not pick yourself up anything from this. It is not worth the hassle or your time. Buy a different brand entirely.

Worst vacuum cleaner ever. Do not buy this shoddy product. Always stopping with error codes from out of the box.

Not a quality product — disappointing durability and post-sales support Pros: 1. Easy to use 2. Performed adequately when it was working Cons:… Read more

1.Very limited durability 2.Failed after minimal use 3. No goodwill in support 4. Paid repair options only

I purchased the Bissell Crosswave Cordless Max 2765G in January 2023 and used it very sparingly, approximately once every 5–6 months, for cleaning our balcony and terrace tiles. Throughout the time we owned it, the machine was carefully maintained, cleaned after each use, and stored properly.

In March 2026, when I took it out for a routine clean, it would not start. I tried several troubleshooting methods and also followed the additional advice provided by customer support, but nothing resolved the issue.

Although the product was just outside its warranty, I was still disappointed that no goodwill assistance was offered, especially considering how lightly it had been used and how carefully it had been maintained. Rather than backing their product and rewarding my custom with a goodwill solution, I was told my only options were paid repair through a local technician or sending it back to Bissell for 'assessment' at my expense.

For a product at this price point that had such light use, this was extremely disappointing. Other brands often show more flexibility in circumstances like this, particularly when the issue arises soon after the warranty period and the product has clearly been well maintained. Unfortunately, that was not my experience here.

Overall, this was a disappointing product and a disappointing customer service experience. Based on this, I would not buy Bissell again.

Replaced my Dyson Animal and Shark Detect Pro with this. I have 3 kids and had vacuumed 3 times the morning of purchase and used this. Wow. I haven't… Read more

felt more ashamed of what came out of my floors from one use... highly recommend this if you have children and pets!

Fabulous power but my main " thing" are the accessories to make it easy to reach around corners and hard to reach places. Good duration of high… Read more

suction which you can vary with a neat wall docking bracket that includes easy access for the accessories.

Do not bother to buy if you are in Queensland. They do not have an repairers in Queensland.

This product is good till you try to replace battery It cannot be replaced so when it stops charging you can throw it away cause it can’t be fixed so it’s a waste of money

New owner and just on my second use. I’m very impressed with this little cleaner. I have 2 pups who have accidents on the carpet in the TV room.… Read more

Despite jumping on the wet patches straight away with absorbent towel and a specific dog antibacterial cleaner, there are visible stains on the carpet.

This machine was very easy to assemble (and disassemble to clean out the dirty water tank). Suction is excellent, although very noisy and I keep the pups in another room when I’m using it. Easy to move around. Easy and fun to use. The results were like magic. I’m happy with my purchase and hope this performance continues. Now experimenting with cleaning products.

Wow!! We regularly vacuum our floors. We were amazed at how much grub this machine pulled out of our rugs. We have since done bedroom carpets, again… Read more

wow. We did our friends carpet after her little dogs kept having accidents on it, she was amazed as well to see results, the carpet came up nicer then when she moved in. The Bissell solutions smell clean and fresh after cleaning for days, weeks. Easy to use, pretty straightforward how to fill and empty. After reading a particular review saying ‘renters dream’ is what sold us to purchase it. We highly recommended this machine to anyone with carpets. We will never need to pay anyone from here on in to clean our carpets. Money well spent on this machine we have nic named our ‘Bissell Beast’. LOVE it.

Very very disappointed what a waste of money .Will not pick up dog hair at all just rolls it up and spits it out and vacuuming having to go back over and over again shocking.No star rating for me

100% DISAPOINTING, to small a capacity of cleaning/dirty liquids. First time use as of today, 24 April 2026. The appliance does what it's designed … Read more

for , however time consuming when using due liquid capacities. I purchased from Thomo's Betta Electrical in Rockhampton and they would not match The Good Guys pricing of $80.00 less. Unfortunately The Good Guys had sold out of there stock.

A few months ago I purchased a Bissell Revolution Hydrosteam, Model no 3670F this product works like a dream and is correctly designed, engineered and tested to be practical and a asset to making house cleaning easy, hence the massive DISAPOINTMENT. BISSELL HAS DEFINITELY DROPPED THERE "LEADING EDGE" on this model of the crosswave HF2.

Okay, vacuum. Does not pick up everything – I purchased this vacuum based on the reviews on this website, but honestly I am disappointed. As claimed it does not pick up crumbs or other small… Read more

bits easily. I have to go over and over the litter to clear it. No doubt it is light in weight and when you have to go over and over on the rubbish to be cleared it does not help.

Hard to clean, easy to break – The spotclean works so well on spills and stains around the house. The trade off is that the machine itself needs to be cleaned after every use. … Read more

After 2 years of use, our machine hose broke. The part we need for it is always sold out on the website so we have a broken machine that we can't fix.

Well I am amazed it is better than I expected I did a lot of homework and decided on Australian products Wow was my floor dirty it it filled up 2… Read more

canisters and true to word press the button and it all came out and No long dog hair on roller it has been vacuumed and still looks good 3 days later and I have to hairy dogs I ordered and was her within 2 days I got the upright first time in years it is so good I had it a week and now looking at from Bissell getting the steam clean highly recommended wow by Australian for quality reccomend bought on the 22/04/2025

Great small unit when working for a shot time. Then leaking at flex hose connection to body unit being in mint condition as to box Retund via… Read more

following strict clean dry appropriate packaging to Bissel Returned back to me trashed water in unit damage hose clip and perspex tanks and in box ripped open water damaged box with bits taped on And that was just the start to a. Down Hill Bissell customer care service Lol

after talking with a bissell rep advising exactly what i was after what type of floors i have. they suggested this one. i have a 10 month old … Read more

grandson i watch and wanted to make sure my floors are super clean. this one is amazing. it cleans with normal or super heat, has a scrubber for things that are stuck but the best feature is it dries so quick and bissell have deals all the time as well as they have some stock that don’t have the branded box so they cheaper i brought the bundle deal got a great price

This is by far one of the worst Vacuum cleaner I ever owned. Bought it for my Mom, originally wanted a regular cordless vacuum but a friend convinced… Read more

us to get the mop one because "it's so convenient". Turns out the vacuum is complete garbage, doesn't do any good at either vacuuming or moping, the engine is very weak and doesn't suck well at all, the whole system is garbage and doesn't get the dirty water inside the tank, so it ends up back on your floor... It works for about 10 minutes then needs to be completely cleaned out so it doesn't leave dirty water everywhere. The product was advertised as being of good quality, even above commercial grade but it's worst than that. I do not recommend this product or that Brand that has poor ratings overall.

I find it very noisy, difficult to move, can't get under lounge furniture very far, can't change power level for upholstery, curtains etc. Overall,… Read more

I'm very disappointed as reviews I had read seemed positive. Very short cable - I have attached a 10m extension lead so I don't have to change sockets for every room in the house. Cleans carpets well, for the areas it can reach. Wooden floors also ok but the head is so large it can't access small spaces eg round toilet or bathroom fixtures.

Disappointed – So very disappointed with the performance of the bissell cleanview vacuum cleaner

Choice was right - This time – Choice magazine rated this machine very highly so I bought one albeit I already had 2 other far more costly machines I was so impressed with this… Read more

machine I bought another as a spare and to get past the mentioned draw back of small tanks as I now have 2 sets

BUT KEEP THE INSTRUCTIONS - I did not and bought a 3rd machine when one stopped working

I removed ALL screws and pulled it all apart as much as I could - Could not find a fault but wanted a backup so put it all together until I had more time New on came and on last page of instructions I found out how to check the belt - Belt was twisted off end back drive along shaft - Just pushed it back shaft and it ran OK Reckon what got it out of line was me twisting the machine handle sideways instead of just back and forward (I am 85 and had to sit on a walker to work and twisting it to change direction) - IGNORE CHUBBY CHECKER do not twist Anyway I am happy to have 3 of these- Albeit at $292 this time - This machine is excellent

18 MONTHS since new spewing water out the overflow and not very hot.Disappointed.

Product okay, customer service appalling – The product works well enough. As others say, it is heavy, the steam is inconsistent and the grout brush is somewhat frail, being bent out of shape… Read more

after only one use - though it is very effective. I suspect I'll have to buy several replacements on an ongoing basis and wonder if it wouldn't be better made of different material. Also the "toolbox" attached to the cleaner is inclined to slip around or off with handling as is necessary because of the weight of the unit. And it would be better if there was a continuous steam function instead of holding the steam trigger all the time which is tiring particularly when moving around a heavy unit. But the customer service is a joke. I had to enquire of Bissell whether the enclosed squeegee was faulty because it lacked the necessary cylindrical component to attach it to the unit. We went through the usual rigarmarole - send photo etc., only to discover squeegee must be attached to upholstery cleaning utensil. Enquired of Bissell why there is nothing NOTHING to this effect in the manual and never received a response. Seriously, don't waste my time, don't waste other customers' time by leaving such basic information out of the manual. It demonstrates a serious discourtesy to your customers.

No longer a Bissell customer – Do NOT buy Bissell! Their quality control and customer service is a complete failure. I purchased a Pet Hair Eraser Slim. It hadn't been a year and… Read more

there was 3 holes in the suction tube. I called, they sent a replacement because the VACUUM was still under warranty. I had to send my damaged one back which of course meant they'll put the same badly designed tube in it and send it out to someone else. They sent the wrong head. I had to send that back and then they sent the right one. Mind you I was without a vacuum all through this. Here I am not even another year later and I have a hole in the suction tube again. I contacted them. They offer me a 20% discount to buy that same defective reworked part or to buy a new vacuum. Because the vacuum is now out of warranty, past 1 year. They do not warranty the defective part they replaced separately. “This is unacceptable” I say. They have an obviously defective product, my vacuum isn't even 3 years old and I'm dealing with holes in the 2nd tube. “The best we can do is 25%” they say. Another 5%!? Are you out of your mind!? I tell them to escalate this to a higher up. They say I'll be contacted within a week by email with a decision. I received an email within an hour saying the same. That it's 25% and it's only valid while on chat or phone ordering through an agent with this complaint. Completely blown off. BISSELL you are a huge company. Your customer service should be extremely better. There is absolutely no reason my vacuum shouldn't have been replaced by the newer model, at the very least. Your vacuum lasted LESS THAN A YEAR and now I have to buy another. I promise you, IT WON'T BE A BISSELL.

My daughter bought a Bissell Steam Shot to use in the bathroom. Quite frankly, I consider this product dangerous. The attachment would unlock from… Read more

the hose constantly, leaving users exposed to the potential of steam burns. I have used various brands over the years, but this is the first I have found where the attachment lock mechanism is so unreliable. Disappointing.

I purchased a Bissell CrossWave HydroSteam from The Good Guys Carindale less than a year ago and it has already stopped working. I contacted Bissell… Read more

customer service and, after a long wait, they troubleshot the issue over the phone and then insisted it be sent to their service centre via a Post Office barcode.

It has now been almost 15 days and there has been no proper arrangement made for a replacement or a timely fix. In the meantime, I’m unable to clean my floors and have been left without a working machine. For a premium product to fail in under a year, and then receive such slow, almost non-existent support, is very disappointing. I would seriously think twice before buying this product again or recommending it to others.

Worst wet/ dry appliance ever. I am so disappointed in this product I have sent it back for repairs and it was returned with a new filter when it… Read more

didn't even need one it's still leaves dirty watermarks when you vacuum it doubles your vacuum mopping time as you have to repeatedly go over the same to pick up the dirty water residue Bissell did not have a solution for this problem total waste of money

Have had my bissell cross wave corded cleaner for more than 5 years. Have always loved using it. Picks up all the hair and gives a superb clean. Would recommend