Cartier

I purchased a Cartier LOVE bracelet online as a gift for my wife’s milestone birthday. When the bracelet was opened, it was briefly tried on to check… Read more

the size and it was immediately clear that it was too large. The bracelet was handled carefully and repackaged straight away, and I contacted Cartier to request an exchange for the correct size.

The bracelet was returned following Cartier’s instructions. Cartier later refused the exchange/refund claiming the bracelet had scratches.

Cartier provided photographs showing marks on the bracelet after receiving it, but they did not provide any evidence showing the condition of the bracelet before it was shipped or explain how they ruled out handling during transit or internal inspection.

What should have been a simple sizing exchange became an extremely frustrating and time-consuming experience. I had to pursue the matter through multiple channels, including consumer regulators and my credit card provider, simply to try to resolve the situation.

Cartier also held the bracelet for several weeks before returning it to me, despite advising it would be sent back sooner.

For a brand positioned as a premium luxury jeweller, the level of customer service and dispute handling was deeply disappointing and did not match the reputation or price point associated with Cartier.

My advice to anyone considering purchasing Cartier jewellery online is to be extremely cautious. If there is any issue requiring a return or exchange, you may find the process far more difficult than expected.