Dodo

So far it's been good and effective. Connection reliable and set up easy. Mobile app could improve a Little bit more.

Low service in the ourback is not great. Telstra have much better service

My time with Dodo lasted ten days. First, no welcome pack so I had no confirmation of the plan I had signed up for. Having contacted the Call Centre,… Read more

I was told that it would take three days to issue a Welcome pack. A month later, I am still waiting. Finally, I jumped ship within the cooling off period, and grateful I did so when the final bill turned up. No Queensland Govt FIT. Contacting their Chatline was hopeless - the operator had apparently never heard of the Queensland Govt FIT. A second attempt, via the Call Centre, found someone who had heard of it but had no idea why it had not been included. I am now waiting on a reissued bill, which is hopefully correct. Dodo appears to be of the view that they can inconvenience customers and make billing errors with impunity. Thankfully, there are lots of other electricity retailers.

Good communication when updates occurring so that we can inform our clients in a timely manner that have the service to the property we lease.