Electrolux

Was advertised as having onboard tool storage. What a freaking lie! It arrived today. No onboard tool storage. This was my biggest requirement… Read more

being that I live in a tiny place with no storage. Hope your lying crappy Australian company goes under...

This review is more about the lack of service whilst endeavouring to get a spare part. Today, I discovered that Electrolux's service doesn't even… Read more

meet the level of mediocrity.

I made 4 phone calls to the call centre today at the following times, 9.57am, 9.59am, 10.53am, 11.10am, all just to buy a spare part. The first phone call was with Alvin who didn't want to listen to me but wanted to direct the conversation his way, without being able to understand what it was and what was required. Second phone call from Mariel sounded efficient but told me that a consultant would call me to organise the replacement party. (aka "piss off'' you won't get a call). The third was from someone who could not process a basic task and repeatedly told me that the part I was after was out of stock on back order. In the meantime, I rang 2 independent suppliers in NSW "who both confirmed that there were approximately 200 items available in the warehouse. These companies repeatedly confirmed that their systems are updated in real time after I told them that I had been told that Electrolux staff claim the item isn't available and they could not advise when it would be available.

Now the 4th call, what a gem NOT, this individual started off by telling me that the PC 91 ANIMAT is not available. By this stage I was seriously annoyed and of course short of disconnecting the line they did not assist. Basically, at this stage I had been subjected to half a day's torment (I am confident that this is the way your staff deal with clients.) My time is money and I lost alot of time today. I want this matter addressed at no further inconvenience to me and I won’t be ringing you again. All communication needs to be in writing.

We purchased the Electrolux stick vacuum cleaner almost 5 years ago (against my better judgement as I have little faith in battery-appliances - but… Read more

"SHE WHO MUST BE OBEYED" INSISTED THAT THIS WAS WHAT SHE WANTED). Despite my prejudices (I use it half the time) I will admit that, in this case, I was wrong. We have found it to be an excellent machine - easy to use and an efficient cleaner with a good assortment of attachments. We have found that the dust container requires frequent emptying (I thing that most cordless stick vacuums have the same problem). The biggest disappointment with this product is the battery itself. The battery is displaying signs of extreme rigor mortis and, despite the fact that this model is still on the market as a current model, we have been unable to procure a replacement battery (either genuine or generic). As I have previously stated, we really like this machine, so we have actually purchased another identical machine. I can definitely recommend the "Animal" stick vacuum to anybody who needs a light, easy-to-manage vacuum cleaner for domestic use

The TWO stars are entirely for the delivery driver and his offsider, who were outstanding. They were professional, courteous, efficient, and made the… Read more

delivery and installation of our replacement dishwasher completely stress-free. They are a credit to Electrolux and deserve to be recognised for their excellent service.

Unfortunately, the customer service experience was the complete opposite.

From the outset, every call was directed to an overseas call centre, making communication difficult and frustrating. Despite repeated requests, it was not possible to speak with or be transferred to the Brisbane office, leaving us with no access to anyone who could take ownership of the issue or provide meaningful updates.

To make matters worse, it took four separate delivery attempts before our replacement dishwasher was finally delivered. From the day we first reported problems with our dishwasher to the day the replacement arrived, eight and a half months had passed. No customer should have to wait that long to have a faulty appliance resolved.

While the delivery team restored some confidence in the Electrolux brand, the overall after-sales support fell well short of what customers should expect. The lack of effective communication, poor coordination, and excessive delays turned what should have been a straightforward warranty claim into an unnecessarily long and frustrating experience.

Electrolux has some excellent people on the ground, but its customer service and warranty process are in serious need of improvement.

It's ok however on the 45 minute cycle it doesn't really wash the clothes properly. The 15 minute cycle is fine for just 1 or 2 things. If you want… Read more

a decent wash, it will take at least 90 mins. Other than that, a good washing machine and pretty good value for money.

The dryer has been very problematic to date. I have logged two warranty calls on this dryer. Now 3 years old the dryer has the same fault again, i.e.… Read more

not drying clothes again. Electrolux have said I need to pay for this repair even though the lack of drying issue has happened twice under manufactures warranty. I will be taking this further under consumer law.

50 ; 50 – The vacuum works well but the base station is very awkward to insert and remove machine .The lock sleeve is flimsy and breaks very easily . Every… Read more

time it breaks you need a new unit . ELECTROLUX did not design the upper base station good enough. This machine is the third one mum has had and its always the upper charging lock bracket which breaks and its $100 every time .Not fair . I have given Electrolux customer service enough time to settle my issue with this machine and they have been giving me the run around . DO NOT BUY THIS CHEAP CHINESE MADE PRODUCT AS YOU WILL BE SPENDING HEAPS OF MONEY REPLACING THE GHARGING STATION . THEIR CUSTOMER SERVICE IS NOT INTERESTED IN HELPING MY ELDERLY MOTHER .

I brought an ultimate care 700 5 years ago and that's why I'm writing this review.Initially I thought it maybe too small for our family of five… Read more

active people.I can honestly say this to be the most reliable machine I've owned by miles.I regularly put on 3 full washes a week and it's never failed.It has many good things going for it but to name one it would be the 10 minutes spin cycle I use when I hand wash clothes.

Terrible – Worst vacuum cleaner ever in 40 yrs of buying household products. Only used a handful of times, overheated every time and now just stopped working. … Read more

Cleaned after every use but why? Should not have to. No suction whatsoever, thought there must be a blockage, no blockage. I am returning to get money back and never will purchase Electrolux again. Get this off the market now.

ABSOLUTELY RIDICULOUS DESIGN - DO NOT BUY! Mandatory "Anti-Crease" feature that CANNOT be disabled. When the cycle finishes, the machine ,keeps… Read more

tumbling every single minute for up to an HOUR.I want to run my appliance, go to bed, and have it STOP when it is done. Instead, I have to listen to it tumble all night or physically get out of bed to turn the dial to "Off."Forcing a mandatory 60-minute post-cycle run onto customers with zero setting to turn it off is a major design flaw. If you like sleeping in peace, buy literally any other brand. Total waste of money.

I just picked one up today as it was getting scrapped by our local electronics store it's ready to work as mum does the dogs bed in as well I also have a heat pump dryer as back up

Very quiet Solid build Fantastic door storage system Sealed tray on fridge is awesome Each shelf is the same consistent temp Fridge finish super high quality. Anti slam door hinge is great Freezer bins slide great and good size

Works pretty well for small apartment. However the cord to recharge the battery is very flimsy and broke quickly. Getting a replacement required an… Read more

hour trying to get the web site to work, and then giving up and phoning. That required two calls as the first call gave me the wrong ordering site. It seems that Electrolux can not recognise any model numbers or part numbers. You have to call a human and then they can tell you what the part number is. Very annoying.

Electrolux Is Rubbish - Short Lifespan – When I updated my kitchen I purchased all Electrolux and now regret it. Firstly the dishwasher falls apart and now the oven, the digital display… Read more

stops and the oven would not operate, so I paid for the module replacment and a week later the fan that keeps the electronics cool became intermittent and shut everything down until things cooled down. It has only been a little over 6 years since installed and does not get in anyway a heavy workload. I think there are slightly more expensive units out there such as Bosch that last for years and years, because the quality out of Electrolux is garbage as evidenced by my dishwasherand now oven - BTW Westinghouse is out of the same factory as Electrolux so personally I'll won't be considering that brand.

Dryer just doesn't dry – Waste of money - just get a conventional dryer. This dryer doesn't dry clothes.. after 2-3 hours they can still come out damp requiring to go on… Read more

again... have tried extra dry, long time programs and can have better results hanging washing out in the rain. We bought this thinking we'd do the energy efficient thing and have preservered for months trying to give it a chance. Should have sent it back after we got it... can't wait for it to die and we can go back to a standard convection dryer that actually dries clothes.

I FINALLY GOT TO COMPLETE MY REVEIW. • I FIRSTLY WOULD LIKE TO PUT FORWARD THAT THIS REVEIW IS BASED ABOUT MY ELECTROLUX APPLIANCE I BOUGHT BACK… Read more

SOMETIME IN MARCH 2017. IT’s A AUSSIE REVEIW I PREPARED BEGINNING OF MARCH 2026 DURING RAMADAN &. IS FROM AUSTRALIA NSW. OKAY❗️

Once upon a time somewhere I previously resided at besides where I reside today, there i was at another area inside my house and two dogs someone oneday addressed me wearing clothes that were not properly washed and half dried, it was there concern for some time, I seemed reason for understanding but when someone who sometimes stinks, I didn’t smell others clothes sometimes stink, I would not even notice properly if the fashion i wore was inadequate or looking strange, I me a next to my pets my pets love me for who I am whatever I wear. To some others I was out of wack UNTIL one day come around, finally that day I knew surely I .was about to get myself involved in something knew and charismatic I decided to make a change and eventually bring back home a new washing machine I didn’t know yet what brand it was going to be. I decided to step out, I stepped out shopping to bring home a new washing.machine and at the time I imagined that; “if ever I had imagined my life changing for better I thought a combination washer and dryer was not possible to make that much of a change” but really when I thought about it carefully in a manner of a NUTSHELL sort of like GHOST IN A SHELL I convinced myself to bring this new machine home already, I became available to head out shopping, i finally headed out and into Harvey Norman and It was in the year 2017 I had bought home another great appliance this time being a brand “Electrolux washer and dryer” from Harvey Norman and its manufacturing business brand name is still going strong till this day too in 2026. The total price of a callout fee is: $149.00

Simple resolution to save money and remember these three steps while owning a Electrolux washer and dryer combo:; 1. filtration needs cleaning; unscrew filter cap and drain out excess clogged fluid, pull cap out of machine and clean the filter via a sink under a tap with running water, 2. before screwing filter cap back in the washer and dryer machine appliance make sure nothing else will cause a blockage, even when the filter has been cleaned, even clean where it’s got to screw back in. 3. Restart machine and you shall not see error “ERR.” anymore, the glitch in the matrix error message should be resolved now. “This three easy step surely grant the vortex machine matrix.

“Details for the Servicing of Electrolux & Simpson washer and dryer machines please dial/CALLOUT: “131 349”.

For Electrolux or Simpson machine appliance fixes, 131 349 can sort you right at the comfort at my own home; Minimum CallOut Booking FEE is expected to be charged at no less then $149.00 Australian. Fee price is remembered As at: 10/03/2026.

Address/ Location of; 131 349 Electrolux Home Products Pty Ltd, Service Administration, Reply Paid 84390, Alexandria NSW 2015, AUSTRALIA

Your sincerely, FERH@yildirim.Ltd

I bought this fridge in 2021. Had a lot of trouble with the wifi but after they updated the app it has been fine. It works well but now the dark… Read more

stainless steel surface is peeling away at the handle areas. This is an issue others have also had so I contacted Electrolux for advice. Their response was as if I was the only one ever to complain so someone had to service the fridge. I am not in a capital city so Electrolux delegates that to a local agent. The local agent thought it was laughable and not within their scope and would charge me to come knowing they would likely do nothing. All I wanted was advice on how to mitigate this. I have only ever cleaned it with a wet cloth, no abrasives or chemicals. It is just wear around the handles. I saw the new version in Harveys and it has a very different no gloss surface likely for this very reason. Hoped for more help than I got.

I wouldn't purchase a electrolux pyrolytic oven ever again. Just over 12mths installed lock error codes are continuously appearing, apparently the… Read more

service man said they are renowned for this trouble, now taking and replacing many components as they can't figure out exactly the issue as they only repaired it for this same issue 1 month ago. If it plays up again its going in the bin. Just lucky we have 2 ovens installed(1 normal) DONT PURCHASE ELECTROLUX PYROLYTIC OVENS THEY KNOW THEY ARE TROUBLE.

The only innovative dishwasher out there – I have had this dishwasher for nearly 4 years and I’m a big fan of it. It will be hard to go back to any dishwasher without the bottom tray lifting… Read more

up to a reasonable height. People are amazed. It's like a party trick. Friends told me the mechanism wouldn't last but it has and is very sturdy. The spongy blue inserts deteriorated over time but Electrolux contacted me to resolve this and I now have all-new replacements.

The machine washes well, and opens up to let out steam at the end of the cycle, which we live but it does freak out visitors(!) Everything is dry and although it doesn't fit as much as some other models, it doesn't mind some food scraps and being jam-packed.

Dryer works as it should with a couple of caveats. 1 the annoying end of cycle sound and that it keeps running in repeating short bursts after - ie… Read more

you have to go and actually turn it off rather than auto shut off.

The other issue was a fault developed after 18 months where it lost its ability to rotate the load. This required service call and a replacement of a 'capacitor'.

Of course waiting for a service call is many days without a dryer so it pays to have one in reserve (which we do).

Update Feb '26 Capacitor issue repaired mentioned above lasted all of 6 months before machine failed - avoid this one at all costs

We have had this machine a few years. It washes and spins beautifully. Love the dial selector, the internal light and the door is quote big so I… Read more

can get really big blankets in it (I understand they have now made the door smaller on more recent models) - why!? My single dislike really is just the on/off power switch. It doesnt click in and out you just press it and for a few seconds I wait and I am never sure if its turned on but then the light turns on. Other than that I would receommend this machine.

Request – Want to buy a gas cooktop - dimensions 86cm x 37cm Any recommendations?

Brand new unit faulty within days of install – Poor service, waiting weeks and still unresolved. Posted review on Electrolux website, but they removed. Don’t seem to take customer service… Read more

seriously, send you to a repair person, not in house (here in New Zealand). Have to wait on parts, no offer of a replacement etc. Given this is a brand new product, service is very low.

This washer has no external access to a coin trap, and the user manual offers no information about how to deal with a partial blockage of the pump… Read more

system. Dis-assembly of the machine to clear the pump voids the warranty. Electrolux charges a fee of at least $165 to send a technician. I have phoned Electrolux support and been told that there is no information available regarding cleaning a coin trap or outlet filter. I wouldn't accept another Electrolux washer if it was offered 'free'. Congratulations to Electrolux for contributing so much to Australia's landfill, and so much disappointment to consumers..

The price at Good Guys was $1700. And for that it have …. ⭐️⭐️⭐️⭐️⭐️ – The BEST FRIDGE replacing another brand that cost $5k 15 years ago. It did well. Onto Electrolux. It does everything effortlessly, efficiently and… Read more

the options! Having the left bottom section as a choice between -17 or 7 degrees makes it perfect for parties. There is a section designed for your wine or beer bottles. Up top the shelves move up or down but they also have a neat hinge you lift so bottles can fit, without moving the shelf up. Clever design, It’s the sheer choice of what you want and it’s just there. Wine holders drop down up top. The crisper is keeping everything fresh. The snack compartment is great for berries or chocolate treats. The plumbed water and ice is a must in Queensland, the grey metal doesn’t show up finger marks. And it’s so quiet. Energy efficient 3.5 ⭐️ esp when you aren’t opening four doors. Just the one. And the doors have deep shelves. Again with a variety of options depending on your food and drink. This is a great design. The price dropped from $4k. Maybe a new one soon but I don’t care. I’m a happy new fridge owner - for the next 15 years. Highly recommend you buy before the price goes up.

The Electrolux 6kg dryer is good family friendly budget dryer , I like the fact that the sensor's in the drum senses how wet or dry the clothes are and whatever program you choose it'll set the time after a shorter period

One of the most useless vacuum cleaners I’ve ever owned. Was gifted this for a birthday present. 2 months in and the metal pole rod clip just fell… Read more

off and snapped.

The main head keeps detaching from the pole, the pole keeps detaching from the main hose.

As far as pet hair goes, I’ve had better in far cheaper cleaners.

Used on both carpet and tiles. Vacuum head continues to swivel upside down and doesn’t even follow you anywhere you want it

Love my Electrolux Washing Machine, had it for approx 3months purchased it on sale form E & S. Love the WIFI option to control and view the status… Read more

of your wash or choose the best wash based on what laundry you have. So far so good. ** 1 Year on and still Love this machine, learnt to you the App to choose best wash, learnt it uses less energy on longer washes which is interesting