Fisher & Paykel

Our fridge only 2 years old stopped working. Dealing with Fisher and Paykel was an absolute nightmare! There customer service staff are friendly… Read more

enough but none of the departments talk to each other. I ended up project managing the process to get our fridge repaired. Dealing with them nearly drove me crazy. A high end fridge to stop working after 2 years was frustrating enough and to discover their warrentees only last for 2 years. I will never buy one of their products again !

Horrible dishwasher, it leaks and throwing F30 codes after 20 months. This was our 2nd replacement unit that was faulty due to flooding out our… Read more

kitchen cabinet. I decided to throw this old junk in the rubbish bin and get a Bosch dishwasher. Its not worth having it fixed then having more issues in future.

Do NOT waste your Money or time with this company Repairs are a Long Wait Contacted seller, Informed 3 days for service appointment Actually 6 days… Read more

Informed part would take 10 days for delivery Well past 10 days, 16 days for technician repair appointment. 21 days without use of my washing machine is Unacceptable. Spending money at the laundry. Repairs heavily booked out This Says Heaps re Dodgy products being sold How about employing more Staff for Both repairs + answering the phone Rather than goiing around in circles with their website trying to speak with an actual Employee!!!

Would Not recommend

I am really happy that I decided to go with this dryer, it does everything it says it does and is easy to use and very quiet when in operation. Its… Read more

been great with our towels, they dry a lot quicker than I thought they would. The lint filter is located at the front of the machine and is easily cleaned. I can highly recommend this dryer. We have a lot of sheets and towels and the 7kg handles it just fine.

Ok so when washing if your doing let’s say rags the machine my not register that it has rags in it so it may fill up once again like a if you started a new load or it may try to push it out all to gether

We have only just had this washing machine delivered this afternoon and already I can see it is going to be extremely annoying to use. We have had 2… Read more

Fisher and Paykel top loaders before, with a different brand in between, as I didn't like the first F & P. My fault, I didn't read the instructions and everything got tangled under the spindle. However, the new machine delivered today has the same feature that the other brand had. When you choose the spin cycle, it spends 10 mins emptying water before it starts spinning. I do a lot of hand washing and rinsing and use just the spin cycle at least once or twice a day. To have to wait 10 mins for the machine to empty out non existent water, and take 18 mins to do the full spin cycle is ridiculous. Sometimes I only want to spin for a couple of minutes. I ended up giving the other brand away to a dog rescue after 6 months and bought another Fisher and Paykel which I loved. Sadly it died the other day. I also often just want to rinse and spin in the machine, like this afternoon. The rinse cycle takes 34 mins. The quick wash takes 31 mins. Go figure. There is no option for a quick rinse. The old machine used to take 10 mins on the quick rinse cycle. And I can only have Automatic water level on rinse. I wanted to rinse a couple of things this afternoon and wanted to put water level on low. Tough luck. I never use auto water level because it takes twice as long to fill. I can see this machine very quickly becoming someone else's second hand, almost brand new, washing machine.

Bad experience with Fisher and Paykel – Popular brand however annoying crap in playing up two years time with their stupid codes that constantly beeping non stop. Never this brand again, got LG better !

Fisher and Paykel can't tell the time. Be aware that every cycle goes for about twice as long as the machine states. In addition, at the end of the… Read more

cycle, you will have to wait another several minutes for the 'child lock' to allow you to access your clothes. So, a 46 minute cycle will take well over an hour. A fifteen minute rinse takes around half an hour. A ten minute spin for a hand wash for instance, becomes at least half an hour before you can access the spun item. If you stop the machine late in the spin cycle, say at seven minutes, NO SPIN at all will have been accomplished, in fact the clothes will feel WETTER. What has it been doing for seven minutes? AND, you will have several minutes to wait before it will unlock the machine, therefore not saving any time. If you dont have all day to get a load of washing done, get another machine. This machine is incredibly infuriating, especially if you are in any form of hurry.

I could handle poor automatic water level sensing and the spin going out of balance too easily, but not the planned obsolescence. I requested a… Read more

service in 2026 on a 2020 WA8560P1 washing machine that was noisy at high spin speeds. The service technician did not correctly diagnose the cause of the noise and provided an expensive quote for unrelated pump and suspension parts that were not cost-effective to replace, which I declined. Within a couple of weeks of the service call, spin mode stopped completely. By simply removing the agitator, I could easily see that the screws securing the spline drive to the bowl hub had sheared off, evidently failing progressively over time rather than all at once. Upon installing new screws myself, the machine is now working properly again. The $220 service call fee was therefore a waste of money. I tried complaining to F&P but would have incurred another $220 fee for them to look at it again.

But this is worse than poor customer service. This is also clear evidence of planned obsolescence. The bowl hub has provision for 6 screws to secure the spline drive to it. Only 3 screws were installed in the factory, which obviously couldn't handle the forces because they sheared clean off in only 5 years. That wouldn't have happened with 6 screws. Unfortunately since it isn't possible to remove sheared-off metal screw threads from a plastic bowl hub, it therefore isn't possible to install 6 new screws after the failure has occurred, hence the best I could do was install 3 new screws in the alternate holes. I presume that they too will shear off in due course. Naturally the bowl hub is not available as a separate part so the whole bowl will need to be replaced next time at great expense. I wont be looking at F&P products when that day comes.

F&P used to be a good brand when it was a New Zealand company before the Haier China takeover. It's something much less now.

Brought this washing machine on the 28th of May. It was delivered on the 29th by Appliances On Line. Delivery drivers were fantastic. They came in… Read more

and unboxed the item and set up the machine ready to go. We did 2 cold wash loads on Friday afternoon. Machine worked well. With no complaints. However on Saturday afternoon when we wanted to do another load.... the machine was DEAD. No lights... nothing. Tried plugging into another powerpoint to check ....still nothing. Checked powerpoint and found no issues there. After spending $1086 on this machine to say we were disappointed to only get 2 washes out of it is an understatement. HOWEVER, I got in contact with AOL straight away and spoke to [Name Removed]. I explained my problem with him and he then conferred with his manager and came back on line to say "Our guys will be putting a new machine on the truck for you to be delivered asap. We will check to make sure it was installed by us correctly and if so, we will remove and install a new machine for you".... which they did. Come Tuesday midday new machine had been installed and happy to say at this point it is still working well. Excellent service by Appliances On Line. Not happy however with getting a lemon from Fisher and Paykel.

Bought this dryer in August 2023 & has to throw this away now. Please see below recommendation by the Fisher & Paykel technician who came to inspect… Read more

the machine & we have to pay additional call out fee of $239.00 for nothing. They are suggesting us to buy their new machine by paying $1,599.00. Issue: Doesn’t heating up / Cause: System fault / Solution: Inspected and tested machine at time drying over 30 minutes only reached 25 degrees. Called TAC,uneconomical to repair,suggested to prorate with new machine. Reference number: 09099266 Customer will pay call out free to FP bank account direct.

How do i change temp? I have looked all inside bottom and top and found nothing? Is it on the water system? Please help me if it is on the water system I think i messed it up

We have experienced major problems with Fisher & Paykel Double DishDrawer and have found it to be the most unreliable and disappointing dishwasher we… Read more

have ever used. Major issues include: * recurring electronic control board failures * poor cleaning performance * draining failures and poor drying * flimsy plastic rack components * high repair costs There seems to be a serious manufacturing issue relating to the electronic control board which even the Fisher & Paykel technicians cannot repair. We have experienced this with our current and previous dishwasher where 4 different technicians failed to fix the reoccurring electronic board failures. Therefore, we would like to warn future customers in purchasing this dishwasher so they can avoid the frustrations and extreme disappoint we have encountered.

This washing machine is incredibly quiet when in use. The colour is beautiful & the cycles are easy to use. A feature that comes in handy is the… Read more

laundry liquid/powder dispense drawer, there is an option to fill one of the compartments for multiple washes ie no need to fill the drawer for every load. Everything is cleaned & spun really well.

Lacquer that protects stainless steel wore off within three months of use. Fisher Paykel said it must be my fault because I must be using some… Read more

extreme cleaning product when I just use off the shelf products from the supermarket. Ice machine super slow to refill. Fridge itself is good.

FaultCode20 Flapper Heater - Wire broken! The fridge beeps 20 times (exact) when opening the door for this fault, the code is also shown on the… Read more

diagnostic display (see graphics how to read that one).

What I did to repair: Remove the cover at the bottom of the flapper (1 screw), and you see a pair of wires going to the bottom end of the heater built into the flapper. Turns you can pull down the heater - pulling it down just a little makes it much easier to disconnect the plug. Once disconnected, I measured resistance of heater as 38ohm. Odd, because other sources (including AI and youtube videos) suggest it should be 15ohm...

Next I remove the cover at the top of the left door - there you can unplug the connector, and access the wire going to the heater. A paper clip slides nicely into the end of the connector (both top and bottom end), and I was able to confirm that one of the wires has an open circuit with my multimeter. Pulling (hard) on that wire reveals where the wire is broken.

I removed the flapper (first remove the spring), and then you can see where the wire comes from: from behind the door seal (see photo). With the wire separated at the break, I pushed some heatshrink over one end, soldered them back together, and moved the heatshrink to cover it up. That fixed it! (fingers crossed this lasts the remaining life of the fridge)

Final comment to Fisher & Paykel: the flimsy thin/poor quality wire is pre-programmed to fail eventually, as it has to make the 90deg move of the flapper every time you open/close the left door.

Seamless order to delivery and really happy with my new front loading washing machine. Stand out customer service by Corey & Josh delivering and… Read more

setting up the washing machine.

Polite, professional and so careful in the house installing the machine. So happy with the complete overall service by appliances online and the team.

Takes too long to dry cloths takes an 1hr , doesn't matter if it's 3 things or 15 things or towels or sheets , and on top of that there still damp in… Read more

places like waist bands etc .set on heavy , dry, extra dry and high heat settings.My old 5kg f&p dryer was much faster and everything came out dry.Also I hung mine on the wall and fitted the reverse sticker panel but the LED panel was still upside down and it took me forever to find out how to invert it.The process for this is nowhere to be found in your booklet.Im sure 95% of people are staring at an upside down LED.On the plus side the 8kg top load washer I brought at the same time is great .

Like the fridge, but reassembling it after cleaning is IMPOSSIBLE! Looks good, works well, is nice and quiet. BUT, if you take anything out of it and… Read more

then try to reassemble? A nightmare. Yes, there are videos and instructions. The videos are poor quality, too fast and ignore or skip over essential bits. A power failure happened while I was away and the freezer had to be taken apart to clean. I discovered later that F&P ‘do not recommend’ that you do this. What you are supposed to do when you have a freezer part full of tomato gunk that defrosted, ran everywhere inside and then refrozen is ignored. I had to finally get a technician in at considerable expense to do it, after I and others had spent enormous time and effort trying to follow the skimpy instructions. I am now stuck again, dammit, after the veggie containers needed to be thoroughly cleaned. I simply canNOT figure out how to get 2 little plastic clips back and into their places and nothing will work until or unless I do. It’s enough to make me buy a new fridge and no, I won’t be buying F&P again. Pity, I was a long term customer until this fridge. Terrible.

So, this was a replacement for a dodgy 10kg Bosch front loader. Our verdict? We like it! SO quiet! We've not had one problem with it so far, and… Read more

we've been using it (a lot) for almost 4 months now. The spin cycle kicks in so quickly, and is really very quiet. You just don't notice it with the laundry door shut, and barely notice it with the door open! This machine is honestly the noisiest when it's taking water in! The cycles on it are very useful. I can wash blankets, heavy things, doonas/duvets, woollens, delicates etc. And obviously normal cycles, too! And I LOVE that you can do a 9kg 'Everyday' wash, that's under an hour. And things come out clean. Or I can make it just over an hour by adding in an extra rinse, or a prewash, or changing the temperature from 30 to 40 degrees. Or I can do a longer 'Cottons' wash if I think things are dirtier than usual. But even then, I can change the 'Speed' function and make it wash a bit faster. Basically, I have so many options with this washing machine, and it's not stuffed up even once. And it gets used a lot. The only downsides are that it's actually fairly noisy taking in the water (and we have the cold water tap very open so it's not struggling to get enough water or anything) and the wash cycles often take a bit longer than what it says to begin with. I've been caught out a few times thinking I'll have time to put a second load on before heading out, but then I check and it still has 17 minutes to go on it or something when it was meant to be finished already. Perhaps for lighter loads, the original time might be the case, but for full loads, it takes longer than the cycle says. However, it's still WAY faster than our old Bosch, so it's still pretty good. And I honestly think our clothes come out cleaner in this machine than they ever did in the Bosch. Plus the F&P machine is gentle on our clothes. No pulled drawstrings, stretched or torn clothing. I'm a happy camper and would definitely recommend this machine. Wish we'd bought it instead of the Bosch all those years ago! The mechanics and overall function seem superior.

I do not even want to give it 1 star, this is the worst dryer I have ever used. I should have kept my 20+ year old dryer it worked a hell of a lot… Read more

better than this piece... Empty the lint filter every single load and it often it just stops halfway through to want to empty again!! Even though i emptied prior to the load beginning!! And its not even full !!! It is driving me bonkers. I cant get through the washing anymore as its always a stop starts, its been an absolute mess around. I am going insane !!!!! It doesn't even dry well either !!! Worst money ive ever spent. And we bought the hisense combo one before this to have it break in less than 4 months. I am utterly disappointed !!!!! DO NOT RECOMMEND EVER

We purchased this fridge for our new home in August of 2024. MODEL ID RF605QUAA The fridge itself is OK as is the freezer. The ice making and cold… Read more

water features are also ok. The issue is the black mat finish of the fridge. I was concerned about a the black mat finish and worried about finger prints, my concerns were dismissed and we were told that finger prints were not an issue, this is an absolute fabrication. The black mat finish shows every single mark and is extremely difficult to clean. You should not need to work up a sweat to get finger prints off a fridge door. It is also very difficult to clean where the fruit and vegetable crispers slide in and out.

i would not recommend this product.

Absolute lemon of a dryer. Have had to arrange for Fisher & Paykel to come out 3 times in the space of 15months for a "door alarm". Service… Read more

technician comes, makes some adjustments, works for a few months...fault comes back! Note customer service & technicians have always been friendly...so no issue with that (and the reason for 2 stars as opposed to 1 star). But the fault with the actual dryer keeps recurring. There is clearly some underlying problem with our dryer, and they cannot seem to fix it permanently. I have plenty of other Fisher Paykel appliances (Fridge, Dishwaher, Washing Machine) that are fine - but would certainly never buy a Fisher & Paykel dryer again.

The automatic dryer function is useless. It just traps my clothes in there for hours, like 5+ hours, spinning around wasting energy. Then the… Read more

wretched thing has no way to open the door (yes I followed the instructions, they don’t work) So the only way to get my clothes out is to run the air dry function for another 40 minutes to finally open the wretched door.

I suggest you don’t buy this brand and instead buy one with a proper door release function

I shall shortly send it to landfill and buy a proper one . terrible work F and P, you should be ashamed of this machine

Do not buy this dryer. Worse purchase ever. I feel like I work for the dryer as it beeps every 10 minutes to clean out lint filter. It takes hours… Read more

to dry sheets which end up in a ball. I have to constantly be monitoring the dryer and spend so much time been frustrated with an expensive machine that does not do the job. Stick to the older style models where you clothes come out hot and dry.

Buyer be aware Fisher & Paykel they do not stand by the warranty for a brand new machine barely used (3 times) and will try shift blame to you to… Read more

avoid claims!

Brand-new washing machine after only three washes, it began leaking from the front door due to a faulty rubber seal. No errors. No misuse. I have two witnesses. Fisher & Paykel refusing to honour the warranty, instead are trting to shift the blame onto me creating hypothetical scenarios with no legal basis or supporting evidence.. The repair is not costly, but they'd rather liability avoidance rather than standing behind their product!. Also their AI-generated response is appalling!! They should invest in their product instead!

A near-new appliance failing after three uses is not acceptable!. Consumers deserve better! Disgusting treatment! This is unacceptable. If i could rate zero I would.

Extremely noisy even on the lowest setting. Not very good at capturing and extracting all the vapors from cooking. Buttons are difficult to operate. The single filter is too large to fit in the dishwasher for cleaning.

Waste of money – Had to buy this as the supplier did not have anything else. Biggest regret as it horrible to use. It actually make breathing while sleeping harder as the air flow is heavy and they can’t change that. Do not recommend this at all!

DO NOT PURCHASE! After 6 months minimal use it would not switch on. F&P claim they will not repair under warranty as there is no 4mm gap above the… Read more

drawer beneath - despite plenty of air flow inside the joinery below. Both our electrician and joiner have not heard of this requirement. F&P’s own Technician said they are seeing a lot of this and company making a stand as it’s costing them a lot of money. Charging $1200 to repair - despite not knowing the actual issue. Inferior product so we will replace with a different local brand with better customer care. F&P were bought out a few years ago - not the company they used to be.

Avoid at All Costs! Terrible Quality and Nonexistent Customer Support – I cannot emphasise enough how disappointed and frustrated I am with the Fisher and Paykel glass cooktop that was installed in our brand-new house.… Read more

This supposed "cooktop" turned out to be an absolute disaster just after using it twice! Imagine my shock when, while simply wiping it clean, the entire corner of the glass cooktop cracked. Let me be crystal clear: there was absolutely no impact or accidental damage involved – the only items that ever touched this cooktop were regular cooking pots placed on the burners for their intended purpose.

One would assume that a cooktop, which is explicitly designed and marketed for cooking, would possess a level of durability that matches its intended function. Unfortunately, this is not the case with Fisher and Paykel's product. It seems they've managed to create a glass cooktop that is as fragile as a soap bubble, unable to withstand the very cooking activities it's designed for. What a ridiculous contradiction!

Hoping for some redemption, I decided to reach out to Fisher and Paykel's customer service, hoping they would stand behind their product's quality and address this glaring issue. What a mistake that turned out to be. I sent them clear photographic evidence of the damage, only to receive a response that left me baffled and infuriated. They had the audacity to claim that this damage was due to "impact" and thus not covered under warranty. How convenient for them to label it as such and absolve themselves of any responsibility for their shoddy craftsmanship!

But here's the real kicker – after delving into numerous online reviews, it became evident that my experience was far from isolated. Countless other customers have faced the exact same issue: a fragile glass cooktop that spontaneously decides to crack under normal cooking conditions. And guess what? Fisher and Paykel consistently wash their hands of these problems, refusing to acknowledge the widespread quality issues plaguing their products.

To add insult to injury, Fisher and Paykel's customer service is nothing short of abysmal. They seem to have mastered the art of ignoring their customers' complaints and concerns, blatantly shirking their responsibility to stand by their products and address genuine issues. I can honestly say that in all my years as a consumer, I have never encountered such abhorrent customer service.

In conclusion, if you value your hard-earned money and sanity, do yourself a favor and steer clear of Fisher and Paykel's glass cooktops. The poor quality and lack of accountability they demonstrate is a disservice to anyone seeking a reliable and functional kitchen appliance. I deeply regret trusting this brand and will never make the mistake of doing so again. Save yourself the headache and disappointment – invest in a reputable brand that actually cares about the quality and performance of their products.