Franke

I purchased a Franke Cooktop Gas 85cm Natural Gas 3 Burner Stainless Steel FIG903S1N in 2025. Over a 9 month period, some of the little rubber… Read more

supports that sit under the cast iron trivet have broken off. I emailed Franke to ask where I could order some more. I was told they don't supply this and maybe try a hardware shop. I was dismissed like I hadn't attempted to source them myself. I ordered some on Amazon and they didn't fit. Weeks later I emailed Franke quite annoyed asking for them to source them as part of the after sales service protocol etc. The reply seemed abrasive, asking me what I would like done. I asked that they speak to the production warehouse in Australia and post them to me. They agreed to speak to them and get back to me. I followed up every week until I got an email stating they could not assist me. The stove is lovely. The service? Not so much. I just hope I don't have any major problems with it in the future.

If I could 0 stars i would. Very disappointed with Franke. Our "premium"composite sink has chipped in the centre after only being installed and used… Read more

for 4 months under normal household use. That is not reasonable wear and tear for a product marketed as durable and sold at a premium price.

Even more disappointing was Franke’s response. Despite the sink only being installed 4 months ago, they dismissed the issue as “impact damage” and refused any warranty support.

A sink of this quality and cost should not be chipping after a few months, and a premium brand should stand behind its products. Based on both product durability and after-sales support, I would not definitely not recommend Franke, you are better off purchasing a no name brand for a quarter of the price. ABSOLUTE RUBBISH!

Do not buy a Franke Box 220. After one month the sink is scratched and stained. Bought a Fienza tub for my laundry at the same time for a third of the price and no scratches no marks.

Very Disappointed – We have renovated our kitchen over the last month. The Franke sink has been in about 3 weeks but within 2 weeks have noticed many scratches in both… Read more

bowels from normal household washing up. Have kept photographs and have contacted the supplier. Very disappointed in the quality of the stainless steel.

Good product and outstanding aftersale service – We purchased a Franke kitchen extension tap in 2018, (fr azimut sk tap s/l ext v/sp). I had an issue with an o-ring and called up Franke Headquarters… Read more

in Melbourne. I spoke with Louisa who was extremely helpful and accommodating in resolving my issue. All companies need a person like Louisa who gives the company its inherent value. It's one thing to make a purchase from a reputable company, but if something should go wrong, the silver lining should be the after sales service. I'm relieved to say that Franke has given me great confidence in knowing they are a company with integrity. It certainly gives you confidence in purchasing Franke products in the future

Excellent customer service – I had two Franke sinks installed over fifteen years ago. Recently the rubber washers on the plugs have deteriorated and begun to leak. Franke replaced both complete plugs at no charge - excellent service. Recommend highly.

Franke kitchen faucet not swivelling – We bought a Franke mixer tap about 7 years ago. It stopped swivelling after a couple of years. However as part of the warranty they sent out a… Read more

plumber to fix it. Now after a more than 5 years it stooped swivelling again. I will go for a cheaper faucet which will not have such problems

Thinking of buying a Franke sink? Maybe think again. We've been without a working kitchen for almost two months: 1. Franke Sink No.1 arrives- its… Read more

damaged with bent corners- it's sent back. 2. Two weeks later, Franke Sink No. 2 arrives- this one is damaged even worse than the first one. I ring Franke customer service the same day to ask if they could check the item before sending out a third sink to confirm it's also not damaged, and if they could expedite delivery to help. The customer service lady didn't know the answer to either question and had nothing to say except asking me to send photos- which I immediately did. I also emailed Franke twice the same day asking for help. 3. Almost two weeks later, I still haven't heard back from Franke. 4. Today - Sink No 3 arrives - also damaged!

After two months of doing the dishes in the laundry, we've ended up getting a different brand sink instead.

We bought this Franke Rolux TA 7031 in 2015 for our new house kitchen. However, the aerator plastic filter broken in pieces, 2 years ago. We could… Read more

not find the replacement parts. We bought the whole new spray head. the plastic part is start breaking off. Look like this product quality is worst then the cheap product we bought from Bunning

Don't buy the white one! – I was hesitant to buy a white sink, and shouldn't have done it. Even if you're careful everything marks it, especially red wine, beetroot etc and… Read more

pots and pans that bump it leave marks that are difficult to get off. I have to bleach it with liquid bleach on a weekly basis and it still never looks great, even though it's less than a year old. Don't make the same mistake as me! I'm giving it two stars instead of one as the sink does it's job, it just doesn't look good anymore. Also, within the first fortnight a small piece cracked and broke off under the overflow plate. Thankfully you only see it when you lift off the overflow plate but it makes me question the quality.

No back up – Fine while it's going BUT no spare parts. Franke freestanding stove no replacement trivets unavailable or oven parts. zero help to find equivalents. I now have to replace my whole unit. Certainly not with anything Franke. So much for Swiss quality.

This products chips and marks – Do not buy this product as it will chip and mark around the edges very easily. The salespeople do not tell you this either. This product did not… Read more

stand up for a normal 2 person house with a dishwasher and no children.

Why do Franke make such an inferior product? Not good enough.