Gillette
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I enjoy a good shaving experience - and switched from another well-known brand I have used for years to the new Gillette Labs.(Not cheap - $45 with… Read more
two blades) I always use a shave cream with black carbon. In spite of initial reservations, I am pleasantly surprised - the closest shave (without any skin irritation) I have experienced (from a home use product). I expect the blades to last well (we'll see) - however, I can confidently recommend this razor.
Snip snip – Great product. Comes with additional attachments and battery powered. Also small so is easy to take anywhere you need. Would be great if they had a case for it to go in.
Quality of Gillette is now VERY POOR. They have lost a customer who has been loyal for over 50 years.
Gillette Venus Original
I always had trouble with shaving, but when I used venus, it was amazing. Just one swipe and it’s cleaned, so irritation, no small cuts or anything like that. It was a clean and easy to use. I was so excited and I love it!
What a surprise! – Purchased this Rasor a month ago, as I was annoyed at continually spending $9.00 for 4 Multi Blades for shaving. Typically a disposable multi-blade… Read more
will last 3-4 shaves and thats it! Bought the Rasor, a pack of 10 Blades (non-propiretary), a Badger Hair brush and some shave soap and a bowl, $82.00 all up. It requires a different approach than to disposable blade shaving and takes a little longer, 5-7 minutes. However, the results are worth it! I much prefer this method of shaving as it is more satisfying, no pulling or rough bits on the face skin, no rashes and after three passes I'm done and just as good a shave as a multi-blade rasor. Technique comes with use and there are videos (believe it or not!), showing you the correct method to get the most out of the Rasor. Also way better than an Electric shaver which are also costly to run, about the same as disposable Blades. It's also a bit "Old-school". So I get around 12 comparable shaves out of one blade $1.20 or ten cents per shave. I dismantle, clean the rasor after use with toilet paper, ready for the next shave. I think this is the key to longevity of the blade. I'm happy so I thought I would share this as some people may be a little apprehensive about making such a move.
POOR SERVICE DO NOT BUY – Ordered online and never got the tracking details . Called like 5 times same person apparently the TEAM LEADER , said will receive the tracking… Read more
details in 15 mins but never came . Called sixth time to a person who took like 15 minutes to note my email and was told my email on order was different??? just avoid the hassles guys buy online with chemist warehouse etc buy stay away. Gillette you have some work to train your staff
Not a bad option – I was surprised using these razors I get 3 to 4 shaves per razor for $12 with 10 cartridges from Coles This razor is worth a try as razors getting very costly here in Australia
Gillette Fusion5: Faulty Razor Handle Was Frustrating, But the Customer Service Was Worse After more than 25 years of using Gillette products and… Read more
over a decade using the Fusion system, this is the first time I have ever had to lodge a complaint. Unfortunately, the experience has left me questioning whether Gillette's customer service actually reads the information customers provide.
On 31 May 2026, I submitted a detailed complaint regarding a Gillette Fusion5 handle that appeared to fail after approximately one use. I provided extensive evidence including photographs, proof of purchase, batch numbers, manufacturing details, barcode information, comparisons with previous Fusion cartridges, and a detailed explanation of what had happened.
The problem was not complicated.
The cartridge originally attached to the handle appeared different from the remaining cartridges supplied in the same pack. Based on the photographs, it appeared that part of the handle mechanism had broken and remained lodged inside the cartridge connection point. I documented this extensively. Instead of investigating the fault, Gillette repeatedly sent emails asking questions that had already been answered in the original complaint and photographs.
On 2 June 2026, I was asked whether Cartridge B fitted correctly and how many cartridges were A and B. I responded and explained that both cartridges came from the same pack and that the labels A and B were simply labels I had created to make the discussion easier to follow.
On 3 June 2026, Gillette again requested information, including asking which production code the cartridge came from and questioning why I believed the handle was faulty.
At this point I was genuinely wondering whether anyone had actually reviewed the evidence I had already provided.
The production codes were already supplied. The photographs were already supplied. The explanation was already supplied. The receipt was already supplied. The fault description was already supplied.
Yet I found myself repeatedly answering variations of the same questions.
I even sent additional photographs and offered to return the handle and cartridges to Gillette for inspection if they would provide a reply-paid envelope. Despite my cooperation, the process felt less like a genuine investigation and more like an exercise in repeatedly asking the customer for information already sitting in front of them.
The irony is that I spent more time proving there was a fault than Gillette appeared to spend reviewing the evidence.
Eventually, on 5 June 2026, Gillette offered a $70 Coles voucher as a goodwill gesture. I accepted because I still use Gillette products and have invested hundreds of dollars in compatible Fusion cartridges over the years.
However, receiving compensation does not erase a poor customer service experience.
The product fault was disappointing. The handling of the complaint was worse. No customer should have to write multiple detailed emails, repeatedly explain the same issue, repeatedly identify the same photographs, and repeatedly answer questions that have already been answered in previous correspondence. If Gillette had simply reviewed the original complaint properly, this matter could have been resolved in a fraction of the time and with far less frustration. The final outcome was acceptable. The customer service process was not.
After decades of loyalty to the brand, I expected considerably better.
Fantastic shaver – Fantastic shaver with 5 blades that shave quite comfortably, accurately & smoothly. This shaver is similar to the Schick hydro 5. A single blade will last at least 4 months. But avoid the Phillips one blade shaver.
Not good – This shaver doesn't shave comfortably and accurately. For example when I came to use the first new blades on my face, I could feel the hair being pulled. I don't even have a stumble. I highly recommend the Schick hydro 3 & 5 instead.
Avoid – Don't bother buying this is you want replacement clipper guards. You can't get them. Confirmed directly with gillette. They are flimsy and they will break.
The Gillette Shaving Foam is nice. However, the Net Contents of 418g given is wrong and misleading. Photo attached. 33% of 280 is 92.4 and Not… Read more
138. It has taken 33% of 418 (137.94). So in effect counted 33% wrongly. Very misleading indeed!!
Correct Version should be (280g + 92g FREE). Net Contents: 372g
Example of the Correct version of Park Avenue Shaving Cream is shown in the photo attached. 30% of 70 = 21. So Net Weight is 70+21 =91g.
Nice and unobtrusive! – My go to after shave splash from a company that knows its business. A nice choice for a mid-aged gent who likes a youthful scent that's not too… Read more
overtly masculine. Simple; but not cooling or overbearing. Stings a bit but am ok with that as doing its job. For me dislikes; only 50ml, too wide opening. Upon empty, more than a few ml remaining which I can't use no matter how hard I try. 100ml please! As of writing bought two for $9.60 at Woolworths.
Gillette Venus Sensitive
Change of design of blade – Have used these for years. The blade head design had now changed. Ended up with a cut more than 3" long on the back of my leg. I feel the little metal bands on the edge of the blades may be the cause. I have posted a photo of my old & new razor
Gillette you are still in 18th century… – They are promoting the product in a Recyclable Box, but using way more resources than required. Packaging more than double the size of actual… Read more
product. Inner packaging not required at all and outer packaging can be made smaller. Absolutely shocking marketing tactics. Show some respect to the TREES. Just because you are using recycle material doesn’t mean you can misuse. The machines which are making cardboards and ink are still harming environment. They are using non renewable power sources.