KitchenAid
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If i could i would give zero stars. Worst frypan i have. Only used it three times and its no longer non-stick. Lucky it was free with coles flybuys points but it was priced at $90.
KitchenAid
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I bought my wife a kitchen aid a stainless steel dish rack it started to rust in less then 12 months, I've been trying to call them to see about warranty i keep getting a answering service ive left numerous messages but no reply.
KitchenAid Artisan
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This is the second toaster of the same model we purchased. The first one was just out of warranty when one side stopped working. We purchased another… Read more
toaster, same model to have the same happen again and out of warranty by 11 months. KitchenAid were emailed and only offered a 10% discount on purchasing another toaster, even after explaining the issues.
I purchased a KitchenAid kettle at a premium price of $239, expecting quality and reliability. Unfortunately, after only two months of use, the… Read more
kettle malfunctioned—an unacceptable outcome for a product positioned as high-end.
What made this experience worse was the returns process. I had to travel to Myer to return the item, only to be told that a replacement could not be provided immediately. Instead, I was informed that I would need to wait approximately two weeks for the item to be assessed before a replacement could be issued. This left me without a working kettle and effectively forced me to consider purchasing a temporary replacement in the meantime.
The irony is hard to ignore: a cheaper kettle from Aldi lasted three years and came with a far smoother return and replacement process. The contrast between KitchenAid’s premium pricing and the level of customer service provided is deeply disappointing.
Based on this experience, I would not recommend this product or the brand. Premium prices should come with premium quality and customer support—unfortunately, that was not the case here.
KitchenAid Stand Mixer
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Well I have tried to be reasonable and give kitchenaid every chance to provide service. But quite frankly they drive you to frustration and force… Read more
you to make sure others make their purchasing decisions taking into consideration their reputation for poor service. Purchased January this year. First unit blew a motor first use. It was changed over by HN. Second unit now has a stuck speed switch. HN will not replace… told us to contact Kitchenaid or leave it with them to have it repaired. 4 weeks minimum which means no mixer at Xmas. So I have emailed kitchenaid. Started promisingly where they claimed we could send it back and it would be replaced. We asked 3 times whether it would be replaced with a new unit? No answer on 3 occasions. Received an email back finally apologising for delay. Didn’t answer our question. Starting to sense that the replacement is going to be a refurbished mixer not new…. Just refuse to answer our question. So here we are with still no response after 2 more emails. Now after feeling nervous about kitchenaid we are finding that their poor service and poor product quality is well documented. It also felt like they were going to send out a replacement, prior to us returning the faulty one but this changed. Not returning your emails is just poor service. In reading further anyone looking to purchase a kitchen aid mixer, make sure you are fully aware of the running time restrictions which are never mentioned by any HN sales staff. Well … I invite the head of kitchenaid to respond. We are still waiting for an answer on whether the replacement is new or someone’s old refurb… they just won’t answer the question. I note that kitchenaid monitor this site. No response whatsoever from kitchenaid. This is very worrying but completely in line with our experience so far. Here’s a further update… Still no mixer after receiving an email stating that kitchenaid were sending a new unit. I have now sent a further 4 emails chasing up delivery and no answer. This is laughable, how can this company provide such poor service. Just don’t purchase this companies products as their service is the worst I’ve seen. They monitor this site and… nothing just no response. What the hell are they doing? I’m now going to write to HN and provide all the emails to prove how difficult they have been. I will also attach them here so you can all see how poor this company is at service.
Update: After emailing HN they had to step in and discuss with their kitchenaid rep. He emailed admitting that the service team has misrepresented and incorrectly advised of procedures. He offered a replacement or refund through HN. We thank HN and the Rep for doing this but we just can’t accept the ridiculous waste of time and emails back and forward. Given the offer, we nervously replaced the faulty unit. Crossing our fingers. I would be more than happy to advise kitchenaid as to how to make a huge improvement to their customer service which in the long run will only improve sales.
Don’t expect this to be like the food processor your parents were given as a wedding gift back in the day and are still using today. The bowl and lid… Read more
are made out of thin, cheap plastic parts. Broke after about 20 uses. Kitchen aid “support” refused to take responsibility for the quality issue and replacement lids are not available anywhere. So I’m left with a $400 paper weight and a 10% discount code for another $400 inferior product. Do not buy this. You will not get $400 value out of it.
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The kettle has a cute, rustic look and is made of stainless steel, but there’s a fairly large plastic part inside that holds the mesh near the spout.… Read more
Since it sits in the kettle, it ends up being in contact with the water most of the time. This plastic piece is also attached to the handle and can’t be removed.
If you’re buying this kettle to avoid plastic, this might be something to keep in mind.
The quality of the unit and beaters are no where as good as the bench top mixer. The handmixer's 5 speed is slow on #5, the beaters are flimsy and the unit feels low quality. It does look good and is definitely quiet.
I loved my old kitchen aid toaster, so much that as soon as it died after years of use I went and bought a new one right away. It is completely… Read more
useless. Only the inner elements heat up while the outer elements don't. You have to put your toast through twice to actually cook it and when it's finished - it only is browned on one side. And yes, I tried every single setting and had the same result. I had to return it back to the store I bought it and buy a new one from a different brand. Complete waste of $179.
quality construction, great result – we bought the mincer attachment to make our own mince, the kit comes with sausage stuffing cones in 2 sizes, thick and thin. Made our first sausages… Read more
last week and are so thrilled with how good they are. Takes a little practice and then it's easy. I would like KitchenAid to provide more instructions and recipes, what comes in the box is basic. The mincer itself is really well made but requires hand washing.
I have had this processor for 2 weeks . Used it twice and it has malfunctioned on its second use. I have done the trouble shooting recommended in the… Read more
booklet all to no avail. The 3 lights are flashing and it will not reset,dispite following reset instructions. Guess I'll be call the company tomorrow to see what my options are . Very disapointed,in a brand I thought was reliable. Update After contacting Kitchenaid re the malfunction the food processor was replaced at no cost to me. Delivery of product was exceptionally speedy. Great customer service.
Expected it to last longer. bought in 2020 but only lightly used and the motor has failed. Kitchenaid phone support said the warranty is only 2… Read more
years and they are only expected to last a few years which isnt at all what you expect for a supposedly quality kitchenaid appliance. thought this would be a quality piece that would last more like 7-10 years. no repair option available. very disappointing quality. wont be purchasing a kitchenaid processor again as there is no value for money. overpriced and poor quality.
What a perfect little appliance. We have recently renovated and this was a prefect addition to the kitchen. Firstly, it is compact and slender so it… Read more
can be placed in the cupboard for safe keeping. It is designed to vacuum small messes ie: crumbs Spices Basically anything small. Does come with its 2 attachments - the crevice for tight spots and your flat nozzle. With its interchange battery, you have the best of both worlds. To date, I have only fully charged the battery once ( have had the appliance 3 weeks) granted, have used after meal preps and yes after messy young adults.
Pros: suction is great great handle grip standard on/off button. Don’t need to hold down on button when in use easy change of nozzle
Cons: my only con to date is the removal of the filter when emptying the canister. It is a firm tight fit. You do need to use a little force to remove. Actually had to YouTube to see how it is done. This may be an issue for elderly or for persons with hand mobility issues.
Excellent gadget – Such a great little blender. Just grab and go, the joy of no cords! Very easy to use and the parts are dishwasher safe. Not as powerful as my old Bamix but much more user friendly
Benchtop Dicer – Am a Kitchen Aid fan! Bought this little dicer a few weeks ago from the Good Guys for around $144.00. I'm really happy with it and use it at least… Read more
3 times a week. It's a sleek, clean looking dicer with a 1.2ltr capacity.
PROS - * very simple to use * very easy to clean * sits well on the bench; and * is easy to store.
CONS * size of diced food can be a little inconsistent with food laying at the bottom of the bowl being more finely diced than food laying more at the top - not a big deal really and easily remedied by stopping the machine and just giving the food a quick stir.
Disgusting kfc – What the heck my food was stale and my burger was dried out cold
Disappointed – Not even a year old and the bowl is not locking properly thus coming off when mixing flour.Bought in March 24 and with a 5 year warranty, I thought… Read more
it will be replaced but JB HiFi took it to send it for assessment in NSW, I live in Qld.I showed the video plus anyone could have seen that the bowl does not lock in properly and spins around with slight twist.I had other Chinese cheap mixers before which died early due to the internal gear or Motor failure but none had the bowl issue even with plastic base. I bought this one due to good reviews plus it cost $599 on sale. Also when the bowl came off it kept spinning with the kneading hook banging around and my wife panicked ,but I quickly switched off the power,whew!Video attached. Apart from this issue its a powerful mixer and worked really well as the motor and transmission etc must be very good. I am just disappointed thats all plus the time it will take for the unit to be sent to NSW then assessed.Eta by JB Hi Fi staff was upto 6 weeks but I am thinking might be more due to the timing ie near Christmas.
Leaking jug – Sadly the jug leaks oil in and out of the jug after using it for less than 2 years. It’s appalling how bad it is for the price I paid, back then it was $900…
Leaking blue stuff after careful use and storage. Faulty product – When we got this attachment 9 months ago, it was great. I knew from other reviews it was abit fragile so it was always handwashed after it returned… Read more
to room temperature and stored in its original foam packaging. Probably used about 10 times with great results, then we found a pool of blue in the freezer. So terribly disappointing. Its less than 12 months old, I will take it back to Goodguys and see if they can do anything. This model is now discontinued which is no surprise. It is clearly faulty.
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Unreliable Product and Disappointing Customer Support – I recently encountered a significant issue with my cordless food chopper, and I feel compelled to share my experience to alert potential buyers.… Read more
After three years of use, the device suddenly ceased functioning, prompting me to reach out to the customer support team for assistance.
To my dismay, the customer support response left much to be desired. Instead of offering a solution or proposing a repair, they outright stated that the device was unfixable without even inspecting it. This lack of willingness to assess the product's condition was frustrating, especially given the premium price point of $239.
In response to my predicament, the customer support team's resolution was a meager 10% discount on a replacement unit. I find this offer inadequate, considering the expectation that a product in this price range should exhibit a longer lifespan. A cordless food chopper is a kitchen essential, and a three-year lifespan falls significantly short of industry standards.
The absence of an option for repair, coupled with the minimal discount on a new purchase, has left me disappointed and questioning the durability of this product. Investing in a kitchen appliance should come with the assurance of longevity, and a malfunction after only three years is both unexpected and frustrating.
Prospective buyers should approach this cordless food chopper with caution, considering the potential for premature malfunction and the seemingly unhelpful customer support. It is disheartening to invest in a product that falls short of expectations and receive a less-than-satisfactory response when seeking assistance. In light of my experience, I would hesitate to recommend this product to others.
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The best ever – Hubby and I bought this blender to make some healthier options for ourselves as well as softer foods for our elderly dogs. We bought it in June 2024… Read more
and got it directly from the maker- KitchenAid Aust. We got the pink because its my favourite colour.
The pros: - This thing can munch up anything with ease! It has absolutely no problem with anything we've tried thus far, including cashew butter once we added more oil and used the stick thing you get with it.
- Its built to last! This machine will outlast me I'm sure. Its a very solid steel base and internal components and the blades are good solid ones too. Absolutely nothing cheap or flimsy about this blender. The rubber seals on the lid of the jug are also very thick good quality and create a great seal.
-The bottle/jug part is very good quality thick plastic that is bpa free!
- The jug is a very good size and allows us to make even the biggest of juices or dips or in our case- batches of dog foods.
- I absolutely love that you can get it engraved and get a choice of colour too. Its my first pink addition to the kitchen but it definitely won't be my last. Its such a joy to look at every day. I really underestimated how much joy a little pop of colour in an otherwise white and grey/steel/black kitchen would bring.
- It blends things really quickly and effectively. It gives a very uniform blend and the time it takes to actually blend everything is seconds. Esp super liquidy things
-It has multiple settings allowing us to use the best speed and setting (eg ice) for the specific thing we're preparing.
- There are no smells, stains or residues on the jug after use even when food has been sitting in it for a little while.
- The jug is very ergonimcally designed. Yes, its basic shaped but I appreciate the handle is big and thick enough to be easily and comfortably grabbed without hurting my weak wrist. Even when its full.
- The self cleaning feature is absolutely top notch!! I seriously cannot stress this enough. The machine is a breeze to clean and is done, again- in seconds! If all the food isn't off after the 1st run through of the cleaning I simply tip that water out of the jug, add new water and a tiny amount of dishsoap and re-do its self cleaning. I have not had anything sticking anywhere in the machine since I got it doing these 2 steps, including nut butters and meats that we blend. Its just that good!
-The self cleaning is very quick too. Means we can change the flavours and ingredients and make batch after batch in half the time it would take to use and clean a food processor and all it's fiddly little attachments.
- The dial is easy to turn and understand. Its just basic and has no unneccesary lights or beeps etc.
- It comes quite quickly, neatly packed and having bought from KitchenAid themselves, they filled out the warranty parts for us! That's saving me 'registering my product' which would need to be done online after creating an account with them if we'd bought it from a retailer.
- Excellent warranty time should we need it. 5 Years.
- They- KitchenAid pricematch and have an array of colours. This makes me more likely to shop with them.
- There are delicious recipes on their website that go perfectly with their appliances, its good for new ideas and things to try.
The cons: - The cord could be longer. We are very limited on space and length to power cords in our kitchen so a longer cord would be awesome. - Sometimes it tends to rattle (the jug inside the housing/base) when chopping chunky things like ice etc. Its nothing substantial or worrysome but I just thought I should mention it incase someone buys one and it does it to them as well.
Very user friendly website process of placing the order was simple and fast to navigate around.
DO NOT BUY KITCHENAID – I bought this junk 15 November 2023 and spent just shy of $1300 on my order. That same day they dropped the price on the mixer but they could not… Read more
refund the difference. The order came broken up over 4 weeks and several phone calls later. It was used twice before starting to squeak and then it blew up on 3 February 2024.
The returns process is a DISASTER and they do not give a crap about you. You are required to repackage and lug the mixer to the post office yourself and offer just a label via email to print.
Did you know KitchenAid had their best year in 2023 and made 21.3 BILLION DOLLARS IN REVENUE. These big companies do not care about the customer and only care about their sales.
They are NOT THE SAME QUALITY and the returns process is AWFUL. I am 50 years old and will never buy a KitchenAid product again. Nothing but overpriced JUNK.
Please note: I use capitals for headings and emphasis, not yelling ok? GRAIN MILL? WHY? Fresh flour... doesn't sound exotic, or even exciting until… Read more
you find out that, most of the flavour found in grains (the short-lived, aromatic parts especially) is largely removed in commercial milling operations in the head-long pursuit of flours with longer shelf life. Considering that 95% of global wheat production is just one species of wheat, (Tritium Aestivum) amongst many unsung alternatives out there, the easiest way to improve breads, pastries, and even cakes (both as a flavour thing and/or as a health thing for people with gluten "intolerances") is to simply mill it as freshly as possible, and dabble with alternative mix of grains.
Gluten-free bread on a cheaper budget is entirely possible at home with your own mill, but there's a growing body of research to indicate that it's not actually the gluten that's the problem facing many people's bread intake. (Naturally get medical advice for your particular situation if you are concerned, this is just an educational statement, and does not consider your particular circumstances).
If you're "getting serious" in your hobbyist bread baking, you'll want to either buy freshly milled flours (doable online) or make freshly milled flours yourself from actual grains. The difference is noticeable from the first batch you make, and that difference gets bigger as you shorten the time between milling and baking.
Note: Online "fresh flours" in Australia average 20-40% more expensive per kilogram than buying the grains yourself and milling them at home.
ANOTHER KITCHEN APPLIANCE? REALLY?
While our kitchen is not small by any means, we're at the stage where buying any more single-purpose kitchen appliances, is carefully weighed against the required storage space. This attachment takes significantly less space than dedicated impact/stone mills, which I'm sure is important to many people. If you have any Kitchen Aid stand mixer, (not just the Tilt-heads mentioned on the Kitchen Aid Australia site), just know that it works with our bowl-lift (a.k.a: "Professional") series too.
HOW IS IT TO INSTALL, USE, CLEAN & MAINTAIN?
It comes pre-assembled, the two screws that need removing to disassemble it and clean it out are tight but weren't ridiculously so... I've read in other reviews during my own research that the screws holding the unit together were prohibitively tight. However that wasn't a problem I faced. The included brush doubles as a screwdriver for these two screws.. but I honestly prefer to use a proper screwdriver.
NOTE: You do NOT immerse this with water, EVER! Forget the dishwasher too! Simply give it a light wipe down with a damp cloth, with a tiny bit of detergent (on the cloth) if you wish, then let it dry COMPLETELY before use. You'll be passing though some sacrificial grains (don't eat the flour afterwards) to get the machine into a usable state. Then you're ready to go.
INITIAL SETUP AND USE:
Mounting it to the Kitchen Aid does need a little gentle twisting to align the drive shaft, as well as the mount points with the stand mixer. I HIGHLY recommend ensuring that the attachment is fully seated into the mixer, and that the retaining screw tightened well (not excessively so) to stop it from wobbling off. Do NOT leave this attachment unattended when in operation, and keep listening to it... it'll tell you if there are any problems. If you need to leave the kitchen, simply turn it off until you come back. It's ok to do things in the kitchen as it's running (food prep, cooking, whatever) as long as you can respond to it quickly.
To start the initial grind, I set it to the coarsest grind, and put two cups of cheap uncooked rice through the mill to test. I progressively set the grind to finer settings re-passing the same rice through, at each pass. I intentionally used a slow grinding speed, (the manual says use a top speed, but I was more cautious). The whole unit never even got warm in our winter kitchen. However, as soon as you get to the finest (or even second/third-finest) grain setting, you may start hearing unpleasant noises of metal on metal, just back it off one notch when you hear that. That's as fine as you can go with the grains you're milling. Discard your initial flour batch to ensure no oil (the protective coat Kitchen Aid put on the mill to prevent rust in transit) is in your food, and no other foreign objects end up in your food. It should be good to use (for edible flour making) once that is done.
Cleaning the mill attachment involves a simple dry-brushing out of the flours (brush is included with the kit). I don't disassemble the mill for every use (I use it almost daily) but if you're leaving it for a while, I open it up, thoroughly dust it out, and stick it in an air-tight container with silica gel pack to prevent rust (you can find them in empty vitamin bottles, seaweed sushi sheets, and many other places around the home). If you're just changing grains, you'll need to flush the old stuff out by running a cup of the new grain variety through. Also, you'll probably need to readjust the coarseness setting too.
WARNINGS:
Now this does NOT do wet or oily seeds/grains (no peanut butters, no coffee, etc) it is only for seeds with moisture contents below 15% but for most casual flour making (wheat, barley, corn, rice, millet, rye, buckwheat, oats, etc), that's more than enough.
PERFORMANCE:
Honestly, you're not always going to get that insanely fine dust-like flour that you see in stores... you should expect a small degree of "grit". If that's a problem, sift the flour afterwards. That's exactly what most commercial mills do. However, note that a portion of that grit can be re-added afterwards to "reduce" the grittiness without sacrificing rustic flavours. Of course, you can skip sifting altogether if you're using a "full retention" bread recipe, or sift it all out if you want finer flour. Sourdough bakers will want to keep all the grit in for the natural yeasts it provides to their starters. The breads beyond that... can be adjusted to taste.
This isn't going to as quick as a dedicated mill appliance. To add further discrepancy, despite being told to run the mixer attachment on "high speed", I choose to run mine on slow, to avoid heat (even temperatures barely over 40C can degrade the flour) and because I don't need a lot in a hurry. I can do 600g of hard wheat berries in under 30 minutes on slow. It's reasonably quiet and doesn't bother me. Most of my bread doughs are made days in advance, so I can spare the time. It says not to do more than 2Kg at a time, then to let the unit cool down over 45 mins... I live in Canberra, and it's winter. My internal temp probe says my auger is a whopping 15C... so no issue there. For those using faster settings, or living in warmer climates may have to heed those warnings for best results.
ATTACHMENT PRICE & THOUGHTS THEREOF:
I bought the Kitchen Aid Grain Mill Attachment after reading "Flour Lab" by Adam Leonti (and others) which recommended more expensive milling gear.. and I hesitated due to the price. When I saw that the EOFY sale price from the Australian Kitchen Aid site was actually cheaper than AliExpress milling attachment "knock offs" that offered fewer coarseness settings, my interest increased.
Conversely, certain "fancier competitor brands" of milling attachments (l'm looking at you, Mock Mill) were over TWICE the sale price of this attachment.. and when I read the manual for both attachments... I found that they did EXACTLY the same thing, with EXACTLY the same limitations (no oily/wet seeds). Now it's POSSIBLE that the Mock Mill brand will mill to a finer powder in common situations, and make life a little easier... but the difference between the finest grittiness and ease-of-use between the attachments is NOWHERE near commensurate with the vast price increase.. unless you need the ultimate finest powder on a routine basis. So consider your needs carefully. I'm going the other way, where I'm embracing the rustic charm of grits and seeds... but pastry chefs looking to use fresh flours might choose differently.
Ok, so you need to provide a separate container to catch your flour with the Kitchen Aid mill attachment, (Mock Mill's attachment simply has a chute to push it into the stand-mixer bowl) but my friend with the fancy Mock Mill model says it actually kicks up more flour dust into the air than mine.. and containing that with the spinning mixer head is hard. That might be a consideration for those with breathing issues. Since the Kitchen Aid uses a separate container away from unused moving parts of the mixer itself, I use a tall measuring jug on an upturned Tupperware container to "shorten the drop" and wrap a tea towel around the milling attachment/jug junction, and bulldog-clip it into place to contain the flour dust. It works very well... and has less mess to clean up.
CONCLUSION:
All metal construction, 12 coarseness settings, easy to mount, easy to store... low maintenance, 95% of the function for under 40% of the price (when on sale) of competing brands. what's not to like?
This can opener is great! – This can opener was purchased to replace a Culinare Magican which was also purchased new. The magican struggled to open any can and is just poorly… Read more
designed. The KitchenAid classic can opener is great, it works every time! I never thought I'd be excited by a manual can opener but there you go, apparently can openers can be exciting lol. The KitchenAid Classic can opener is easy to use, the handles are nice and chunky so gripping it and turning the handle is easy. I'm so impressed after putting up with poorly working can openers for ages that I'm off to buy one for the van as well now. Thank you KitchenAid for sticking to KISS (keep it simple stupid).
Excellent build quality for a premium priced product. Only issue with it is that the temperature of the flat white, latte etc that use milk is way… Read more
below what is expected. I was getting around 51c...should be 60-65c. For a premium product, I am dissapointed, and now have to microwave my flat white after to get a better temperature.
I purchased the KitchenAid Cordless Handheld Stick Mixer and found it severely lacking in power from day one. Battery life is also terrible. The… Read more
variable speed functionality is horrible and makes for a very frustrating user experience. To make matters worse, the whisking attachment broke within a year while whipping cream. I expected much better quality and durability from KitchenAid - I only bought it because I thought it was a brand I could trust. Sadly, no longer. Strongly recommend you do not buy.
Thrilled to bits! – My kids love my orange curd jam. One thing that puts me off from making it is to squeeze out the juices. When I found out Kitchenaid actually has an… Read more
attachment juicer I did not hesitate to order. To my dismay it is not available in Malaysia. Luckily Amazon shipped the accessories here and I couldn't be happier. Excellent product which saved me a lot of time and muscle work!
