Kogan

Started falling apart nearly from the start, seals going, making grinding and banging noises, unplugged as it feels unsafe to use requesting refund and getting the run around again by Kogans

My wife bought me a Kogan P1 robot cleaner for Christmas. Initially I had issues whilst charging it due to errors in translation. The first few times… Read more

I used it I was impressed by how well it cleaned the pool, both walls and floor. The only issue was that it spilt debris from the filter as you pulled it out of the pool. Unfortunately, after only a few weeks it stopped working altogether. It had power but wouldn’t start working. I don’t know what the problem is and I haven’t yet tried to get it repaired or replaced by Kogan so I can’t comment on that yet. Positive: it initially worked well. Negative: It stopped working very quickly.

Easy to set up, and navigate all the inbuilt features. Has a Great picture and lots of included apps. Remote control is easy to use and a compact size. Its not too heavy to pick up either. I'm loving my new TV so far.

Its perfect and very reasonable I will recommend it to everyone who is looking for a Massage chair. Its is zero gravity and also have AI to tell the chair to perform, what Massage.

Good garage freezer – I have owned this freezer for less than a week, but am very happy with it so far. It was delivered in great condition, started up well, and quickly… Read more

got to the correct temperature. I have put mainly meat into it, and it is keeping everything well. The temperature control at the top is good, as it keeps the freezer at the correct temperature, and you can see at a glance if the temperature is what it should be. There is no light inside the freezer, apart from the lit-up temperature on the panel, but that is not a necessity.

Great value for money, but some GPS frustrations – Bought this watch a few weeks ago as I wanted an inexpensive watch to record some workouts and runs and some HR monitoring. Pros: Great value for… Read more

money - they have crammed everything that I need in a smartwatch, especially GPS, as I wanted to track my running. HR monitor appears to be accurate, SpO2, resp rate, sleep tracking, all great features to have. Battery life seems very good and touch screen is reasonably responsive. Taking calls works well, speaker is very reasonable and mic is good, notification dismissal and quick replying is handy as well.

Cons: the Veryfit app is the only app you can sync with, and it constantly bugs you to re-enable location services on your phone to "get the most out of the app", but I've been fine with all the features of the app with my phone location off. It does not sync well to other apps. Ie. the sleep tracking does not sync to the main sleep app I use, and when it syncs my runs to Strava, the software confuses my starting HR with my average HR, so it looks like I completed a 15 min run with an average HR of 66 (I wish!). When you log a 'traditional workout' (or similar), the info it sends to Strava comes across as a run, and so it looks like I move as a pace of 3 hrs 27 min per Km (which my friends all have a good laugh at!) When the GPS function works, it is fantastic, but the trouble is that sometimes it just fails to connect. Often, it will take ~2-5 minutes to connect to GPS, so you'll have to hang around and wait before your walk/ride/run/etc, sometimes longer as it fails and you need to tell it to retry. Today, I just finished a 30 Min walk and had to retry 5 times and eventually gave up trying to connect the GPS because my walk was finished. A small con is that on the quick-access menu, the clock option is 'alarm', and there is no option to swap it for stopwatch or timer. You can always access these through the main menu, but again, a few extra steps.

Overall, it is ok. It is definitely a case of "you get what you pay for". For $75-80, it is great, but I would be lying if I didnt say the GPS issue wasnt very frustrating.

I’m very impressed with the build quality of this dehumidifier; it’s incredibly effective at pulling moisture out of the air. The SmarterHome app… Read more

integration is a great feature, allowing you to manage multiple units and set schedules from your phone. My only complaint is that the app can be a bit glitchy—occasionally, it fails to trigger the start or stop commands even when a timer is set.

Purchased 1 year ago with an extra 3-year care package. Machine faulty. Customer service has no solution after nearly 4 weeks of asking me to be patient. Will be seeking advice from fair trading.

Microwave works great, better than standard microwave. the inverter microwave is great, but it has no light when cooking, and only a dim light when… Read more

microwave open. this is a problem, because when completed cooking you can't really see the food. i love that it cooks great, but the light is a problem

This review is of a Kogan convection heater which looks like a fireplace with a log fire effect. We paid $178 for it including shipping. It was… Read more

discounted. This review is first impressions - we've today got it set up and running.

Overall it's looking good, and heating well, although the sound of the fan is moderate but persistent, about as loud as the house's split cycle air conditioner in "low" mode.

We bought it because it does not have branding on it. Every time we look at the fireplace heater, we see just the flame effect. If we had purchased a competitor's product, we would end up reading their brand name every time we look at the fireplace. The human eye is attracted to flame. We do not want advertising. So well done, Kogan!

The rest of this review is about minor annoyances and one safety issue. Declaration: I used to make convection heaters when I held down a factory job. The brand was Conray.

The safety issue is that the User Guide does not mention the obvious: unpeel and safely dispose of the plastic protective covering from the glass, before first use. All other safety aspects are covered.

Convection heaters can work silently. They rely on an airflow from base to top. The air is drawn in and passes over an element and is heated to rise out the top. For example, the Con(vection)rays had a reflective metal shell like the Sydney Opera House roof shells, to reflect the orange glow of the elements to provide a feeling of warmth, and to throw the air out into the room. Kogan's KAHTP20BLKA convection heater has a much safer guard than the Conray, times have changed - it is a flat black glass panel - and, like the Conray, it relies purely on air flow.

This KASHFH20WGA is very like the KAHTP20BLKA except it is smaller, has a fan, has a slightly more usable control panel, has bluetooth, a remote, and the black glass panel has flame log fire effect.

The fan is noisy enough that I would switch it off when listening to music or watching a DVD in the room, or sitting nearby for long periods; I can foresee it becoming annoying. You can do that: a feature of the appliance is that you can have the log fire effect on, with all heating off. So we can have a fireplace look 24/7 even in summer.

The flame effect comes from LEDs. Not from the heating elements.

The fireplace "box" is a fair bit smaller than the appliance itself. The fireplace dimensions are 54cm x 23cm.

Whoever wrote the User Guide was in love with the bluetooth and the SmarterHome (TM) app. Kogan SmarterHome apparently is a rebranded Chinese Tuya IoT platform "just another Tuya", it's common in budget smart-home products, and is OK for heaters but not for home security level use. But it may not keep its connection particularly with Google Smart Home. Its Internet of Things security is average. We will cross that bridge later, if we decide we need the app. The app allows for a temperature to be set - e.g. heat to 19 degrees - and a timer to be set.

Right now, opening the cardboard box and installing, when all we wanted to do was to turn the heater on, it took us some time to learn that we can operate the heater without installing the app. Nor do we need to use the remote control to turn the heater on and off, up and down.

The User Manual almost did not want to tell us those things!

The Control Panel is slightly weird for someone with red/green colour blindness. A diode Red indicates 2000watts energy use. The same diode changes to Green for 1000 watt setting.

We have over a dozen blue diodes around the house. Fortunately this heater's blue bluetooth diode turns off after a while. I don't know if it stays on when the wifi has been set up. If it does, I'll place some black tape over it.

We already own a Kogan KAHTP20BLKA and due to the fan noise I would like this fireplace-effect heater to have the same silent convection operation as the KAHTP20BLKA. This would mean no fan, or fan is off on "low heat" settings, e.g. 1000watt or a 500watt setting.

I purchased the above TV from Kogan and paid an installer $165 to program the channels. It worked for two weeks! Kogan replaced it with another… Read more

exactly the same which took about ten days, back and forth! I paid the same installer another $150 to program the channels. It worked for two weeks!

In both instances Kogan acknowledged the TV's were faulty! They state their policies do not cover the cost of the installer's fees even though the items they agreed were faulty! Their web site Kogan.com Customer Charter states: "These guarantees meant that you are entitled to a replacement or refund for a major fault and compensation for any reasonably foreseeable loss or damage." I have received my refund and now am looking for a credit only to use to purchase another product, not a cash refund, which hopefully just works. I will keep Product Review appeased of the results!