Lenovo

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Lenovo

Lenovo

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Luiz2 posts
  Verified

Oh man, I wish I saw these reviews before I bought the laptop. DO NOT BUY ANYTHING FROM LENOVO. Their customer service is garbage. There is no way to talk to a real person on the phone. I REPEAT DO NOT BUY FROM LENOVO.

Simon B.QLD4 posts
 

This tablet was great at the start but after a few software updates it just freezes randomly. Sometimes I have to force shutdown. Seems to be a… Read more

standard issue looking at forums and Lenovo's lack of response to the issue with no hint of a fix. Great for streaming, watching videos, email and office suit. Anything more and I would spend more to get higher specs. You do get what you pay for and this is a decent tablet for the price, just a shame with the freezing.

Jodie WTAS3 posts
  Verified

Haven't had this for long. The laptop is very capable although I'm probably no where near pushing it. Biggest complaint is spending so much on it… Read more

then having to buy a bluetooth dongle because the BT drivers conflict with higher end headphones. Lenovo are 'happy I solved my own problem' but not motivated to improve the quality of their product.

NathanNSW7 posts
 

Slow and the screen haptics regularly fail – This device worked okay for about a year and then the screen would often not respond to touch o the top half of the device. It has always been slow… Read more

though and struggles with anything beyond simple web browsing.

I will not be buying any more Lenovo products. I bought an Apple IPad and it has been working perfectly for a year now.

Renee J.WA15 posts
  Verified

I've had my Lenovo tablet for a few years now, I find it really easy to use especially as I have previously and iPad girlie for a number of years The… Read more

sound is okay, picture quality is good, camera isn't great My only qualms with this device is lack of thumb print and the face is doesn't work due to where the camera is, because I never use my tablet on landscape mode unless I'm watching something. And I can't play infinity Niki as it just performs slow and clunky

George WeatherallNSW
 

It works – Good for school but runs a bit slow and battery doesn't last very long.

howard gNSW50 posts
 

Big screen Android tablet that excels in many ways but has battery issues maybe? – Purchased 09/2024 from Lenovo for about $550 to replace a smaller Samsung "A" series that was running out of storage space. My configuration has a… Read more

12.7inch 3k screen with 8gb ram and 256gb internal storage. Wifi only. shame there is no LTE/5g option, but as I will be using it mainly round the house or in hotels, no great sacrifice.

I have added a 512gb micro SD card for more storage ($65), and a 3rd party protective folio case with keyboard for about another $70. The onscreen keyboard is actually great so I may not have needed the keyboard, but the screen always needs protecting as it is the most vulnerable component, so I guess it was necessary. If Lenovo make one I haven't found it but would have bought it for preference over a 3rd party one. AMENDED 1104: Finally found the official Lenovo P12 keyboard via Amazon for $172. big price for a tablet keyboard, and it took 2 weeks to arrive from Europe. fantastic quality and gets power from the 3 pongo pins on the bottom of the tablet. One killer problem....some the keys are in the wrong place... for example it is not QWERTY, but QWERTZ, and the Y is on the bottom row. It also has mystery keys, and some weird Northern European keys, and some keys just don't work. I am very sad as the construction quality and ergonomics are brilliant. I sent it back and will stick with the small Bluetooth keyboard I already have.

It comes with a screen pen which baffles me and may take some time to learn or master. Never had one of them before. And it is preloaded with Android 14 as its operating system, which is similar to 13.which I already know. Also comes with a powerful charger to speed up recharging. All USB C plugs of course.

So why did I buy or need a 12.7inch screen? Diminishing eyesight.

First impressions:

Absolutely gorgeous high resolution screen that knocks my socks off. Heavy! That's the downside of a larger form factor and screen. Sturdy metal case that is well screwed together.

Fast OS and generous 8gb of. ram. Implementation of Android not quite as slick as Samsung does, but pretty good. Not. much bloatware to delete. Just a few annoying kids games. No obvious way to port all my programs and data from my old Samsung to the new Lenovo wirelessly or wired, so has to be done bit by bit manually. Not a big problem, always good to start afresh, and get rid of programs and data I rarely used. But I could be wrong, maybe I just couldn't figure out how to clone the old programs and data to the new machine. Samsung makes it very easy. Lenovo could learn from Samsung.

Terrible documentation and manual. More like a chewing gum wrapper in size. and it is called a Quick Start Guide, which is accurate, though it's not much help. I pity anyone new to Android trying to get their head around it.

Performance is impressive. I have had 7 tabs open simultaneously with no slow downs, freezes or juddering. Video playback is especially impressive, and video quality is brilliant. Download speeds and wifi buffering is also great. No complaints despite the relatively unknown processor, and 8gb ram.

Several of the more obscure irrelevant programs included with the machine have crashed, but no great loss ro me. They are just buggy, and peripheral to me anyway. Microsoft 365, including Outlook and OneDrive, go like the clappers with no issues. Email implementation is swift and elegant for both my accounts. Specialist marine programs I use also run perfectly. There is so little to gripe about I am truly thankful. I have downloaded about 40 programs from the Android store and all run without a problem and with each other.

AMENDED 102024: Battery life is now a big question mark. YouTube reviews of the P12 estimate battery life between 5 and 10 hours. I am getting 4 and a half hours. That is a huge range. I suspect endurance may be heavily influenced by screen brightness settings and use of Bluetooth and wifi. But there must be something draining the battery even when it is asleep, as I have not been watching videos or multi-tasking to any extent. Less than 5 hours is a poor result and indicates Lenovo need to upgrade their software or firmware.. It is the only major disappointment with this tablet but means I cannot give it more than 3 stars. ( Changed to 4 stars as I love everything good about this so much.) But I cannot recommend it as a purchase. Time will tell whether an update fixes this problem.

Only other gripe is warranty. Warranty: some confusion here, mine arrived with only 6 months warranty left but in mint new condition and all the wrapping and boxing you would expect? Something is wrong here somewhere. The tablet Settings tell me the warranty period started in April, but I purchased in September and it arrived in as new packaging and condition. Go figure. AMENDED 112024: When I registered the purchase with Lenovo online, I got the option to amend the warranty start date, which I did, and they approved the next day. Now have a full 12 month warranty.

Conclusion:

The Lenovo P12, after 4 weeks of use, is a joy to own and use . It has so much going for it, but the poor battery life was a shock. It is an absolute winner and a letdown at the same time at a fraction of the price , (maybe one third) ,of technically comparable machines, but I hesitate to recommend it if you use your tablet mostly away from a power socket.

Juan Segundo G.NSW5 posts
 

Perfect pc for the price – Cheap and great PC. Its fast, runs everything i need and the battey is good too.

Peter RNSW6 posts
 

Lenovo Chromebook Duet: Affordable and Versatile! – This is my second Chromebook and the Lenovo Duet is a great little device as it’s versatile and affordable. As a Chromebook, it runs on Chrome OS,… Read more

making it a good choice for me who likes the Google ecosystem.

For the price it includes a detachable keyboard and kickstand making it both a tablet and a mini laptop. The keyboard is on the small side but it’s decent for typing and adds the 2 in 1 functionality. I did get excited when I unboxed it as it had a box inside for a stylist/pen but it wasn’t included with the model I bought.

The display appears to be bright enough but I haven’t used it outside in bright light yet. You can’t do too many things or have too many apps open at the same time on this device as it struggle a bit when I did but it's good for basic tasks like emails and using the internet but that said comes with Gemini which is Google's new AI tool which I’m starting to get use it more and more.

I ask Gemini to give me a sentence about how good it is and here is what it said about itself: I strive to be a helpful and informative AI, capable of generating human-like text, translating languages, writing different kinds of creative content, and answering your questions in an informative way.

This is a good device which I’m thinking about taking on a holiday I'm going on soon for it’s 2 in 1 functionality. I received this product at a discount in exchange for my honest opinion.

Sam D.VIC6 posts
 

I bought my T470s in 2018, and it’s still running smoothly in 2025. It’s not a top-of-the-line laptop, but it’s proven to be very reliable, great for browsing, document work, and everyday tasks.

Amar SinghVIC
 

WORST LAPTOP AND COMPANY – I purchased this Lenovo laptop for my child's schooling on January 21, 2024. Within a short period, we encountered two major issues: unresponsive… Read more

screen and battery problems. This experience has been incredibly frustrating, especially considering the device's intended use for education.

Furthermore, the customer service provided by Lenovo and their authorized service centers has been disappointing. The lack of responsiveness and resolution has added to the overall negative experience.

Based on my experience, I cannot recommend Lenovo laptops. The combination of hardware failures and subpar customer service has left me feeling let down.

Leanne L.QLD2 posts
 

Very happy – We replaced a very old computer, the Lenovo was very easy to set up as it talked you through the whole process. Very happy with the speed, picture quality etc perfect for our needs and takes up a lot less space

Merryl W.QLD
 

I bought the Lenovo Idea Tab to use whilst overseas as I wanted something small and light to carry. This is that. But, I will NEVER buy Lenovo… Read more

again. It is close to useless. It is fine if all you want to do is look at your emails. Anything more is impossible. For a start, I did say it was fine if you want to look at emails, however, I had a lot of trouble connecting to WIFI overseas. I asked the boy who sold it to me if it would work overseas and he said yes. But, I had to do a lot of work around to get it to work. Something to do with the notepad not recognising the WIFI.... Luckily, I did not need it for work. The main problem with it is that I can not get Microsoft Office to download. I can't get Word to work. I have spent hours trying to make it work, but no. So, if you are considering buying a Lenovo Idea Tablet - DON'T.

Ronlad ReaganQLD2 posts
  Verified

Perfect gift – The keyboard works great and hasn't gotten damaged even though my friend travels with it. Great product and i will be getting more for my other friends. Overall, great company.

SamWA10 posts
  Verified

Known Powerboard issue but no recall – At work we have faced issues with this model and the E560 within one year after purchase. once the battery is out of charge or you put your laptop on… Read more

standby for a while the laptop will die or decides not to start anymore. We tried all and every fix suggested until we told by Lenovo that this is a common issue with Lenovo laptops as the powerboard needs replacements. I was initially quoted nearly $220 to git it fixed by when I contacted them from my company email, they wanted to charge $1760. I could buy a new laptop with this price so never again

PaulJamesNSW7 posts
 

My tablet refused to charge after 13 mths. of light usage, no children, no droppages. Phone agent in Malaysia (after useless chatbots) totally… Read more

disinterested. Clearly in breach of the non-excludable Aust. Consumer Law statutory warranty of fitness for purpose.So now have to file a Fair Trading Complaint,NSW or file a Local Court Small Claims Plaint.Never again for Lenovo for me.Cheap and Cheerless.

Ms34 posts
 

I wish I'd never let the salesperson persuade me to buy this laptop. It was 21/2 years ago. My previous and very usable Acer had drowned in a… Read more

cyclone. The Lenovo turn on button doesn't well light up and it's even harder to find the tiny turn off function. The battery goes flat quickly as users can't find how to turn it off. Microsoft Home seems to have issues on this device that I didn't have on my Acer.

Suz197479 posts
 

Worked for awhile then fell off my system and unable to connect again. App is not effective. System in shop needs to be constantly reset.

ConK49 posts
 

Gen 6 vs Gen 11 (revised 6 July 2024 AEST) – (Please note, the model under review is the Lenovo ThinkPad X1 Carbon gen-11 which has Intel's i7-1355U processor, 32 GB RAM, 512 GB SSD and a… Read more

1920×1200 non-touch screen).

Both GEN 6 and GEN 11 are beautiful all-black machines that have outstanding military-grade build-quality and are ultra-light (weighing in at 1.12 kg) and — at 14" — ultra-portable. (Please note: as at June 2024, X1 Carbon is now — and has been for a few months — gen 12).

The ports in GEN 6 and GEN 11 are similar: 2 x Thunderbolt 4 ports; an HDMI port; a headphone/microphone jack and 2 x USB type A ports for connecting to a mouse, printer or flash drive. To have six ports from an ultra-thin laptop is quite a remarkable feat.

Under the hood is Intel's i7-1355U processor. It more than does the job for word processing, spreadsheets, databases, web surfing and for many other tasks expected of an office and general-purpose machine. Compared to GEN 6's i5 processor, the i7, in terms of loading software to the screen, can be up to twice as fast. But that is to be expected considering they are five generations apart. (Speed matters and sometimes the wish is to have gone for the i7-1365U engine, which is 7-to-9 per cent faster than i7-1355U, but that's by the bye now). It's wonderful to see how almost instantly i7-1355U (with its embedded cache) opens LibreOffice Writer and Microsoft Expression Web 4. Though opening an 85-page Final Draft (screenplay) file varies between a lengthy 10 and 12 seconds, nonetheless it is better than GEN 6's i5, which varies between 12 and 18 seconds. Complex FileMaker (database) files open in about 4 seconds, while the i5 opens them in roughly 6-to-8 seconds. However, it's more in other respects that i7-1355U (with its embedded GPU) shows how considerably faster it is over GEN 6's i5 in, for example, redrawing YouTube thumbnails and in loading YouTube videos. Overall, GEN 11's i7-1355U is considerably faster than GEN 6's i5: resulting in responses to clicks being snappier.

The aspect ratio 16:9 in GEN 6 has wonderfully changed to 16:10 in GEN 11. Given both are 14" diagonally, the 16:10 makes for an overall larger screen area. Because 16:10 increases the height of the workspace by about a precious centimetre, this aspect ratio may be appreciated by writers. 16:9 YouTube videos show up nice on 16:10 with only a centimetre-wide black strip above and below the video. It's puzzling why approximately two decades ago, a sudden switch was made from the 3:2 screen aspect ratio to 16:9 for what appears to be the primary reason of accommodating internet-sourced 16:9 videos that were at the time showing the first signs of rendering reasonably well on computer screens. Welcoming are trends showing laptop manufacturers returning to 3:2 or introducing the in-between 16:10.

The reduction in bezel is aesthetically pleasing. The bottom bezel is almost 50% less than GEN 6's. The top bezel has been reduced by about 20-to-30 per cent. The side bezels are about the same as their counterparts in GEN 6.

Screen clarity and brightness in GEN 11 (400 nits) is significantly improved over GEN 6 (300 nits). The difference is truly noticeable — and appreciated.

The keyboard in GEN 11 initially caused trepidation among the X1 Carbon community fearing rumours of a reduction in key travel from 1.5 mm to 1.35 mm. (Key travel is the distance a key needs to be pressed before a character appears on the screen — the longer the travel the better). Previous ThinkPad X1 Carbon keyboards have been widely considered to be the best in the world on a 14" laptop. The good news is that though key travel has been reportedly reduced on some of the other machines in the ThinkPad range, such is not the case with the X1 Carbon gen-11, which still stands at 1.5 mm (it appears Lenovo wisely avoided off-siding afficionados). One thing for sure though, the GEN 6 keyboard feels better: the edges of its keys are more rounded and it appears perhaps that its keys have greater surface curvature (though this has not been measured). However, random un-timed testing shows that speed-typing on either generation is roughly equal.

Sound quality from GEN 11's four speakers is superior to GEN 6's two speakers.

Thankfully, the iconic red nib near the middle of the keyboard is still with us. Though it doesn't have the immediate dynamism that the trackpad has, it still does what needs doing (some afficionados actually switch-off the trackpad as sometimes it is accidentally touched, causing the cursor to be misplaced). But more importantly the trackpoint (ie, the red nib) has enormous symbolism and historical value dating back when IBM owned the ThinkPad product line. Without the trackpoint, a ThinkPad is just another laptop and Lenovo risks dissipating the affection afficionados have for their all-black machine with the little red nib at its heart. By the bye, the trackpoint has become a metaphor for quality. (One of the little miracles is how the red nib never gets in the way of typing — on a minor scale, that in itself is an engineering marvel). Perhaps Lenovo may consider changing the nib colour as a marker for each new generation of its X1 Carbon series: for example, next year's gen-13 may have a yellow nib and the 2026 gen-14 may have a blue nib and so on. That way, each generation is easily identified.

Generally speaking, Lenovo has to be careful making changes to its premium business and general-purpose machine. Specifically, and at the symbolic level, it would be disastrous should Lenovo ever consider ridding the iconic trackpoint. The uproar from afficionados would be deafening.

The camera still has a physical (and necessary) privacy shutter (which by the bye was first introduced in GEN 6).

IN CONCLUSION. The Lenovo ThinkPad X1 Carbon gen-11 is a beautiful all-black machine. Though the GEN 6 works fine to this day (5 July 2024), very few who have bought and used GEN 11 would ever want to go back to GEN 6's 16:9 screen aspect ratio for writing tasks, productivity work or creating apps (with, eg, FileMaker). Nor would one necessarily go back to GEN 6 for viewing YouTube videos as they're just fine on 16:10. GEN 11's screen is brighter, sound quality is clearer and all six ports are still there, plus the iconic red trackpoint. Key travel thankfully remains at a comfortable 1.5 mm. The i7 processor in GEN 11 makes everything snappier than GEN 6's i5. If you're still with GEN 6 — and can afford to — the feeling is that you won't regret going to GEN 11, though admittedly GEN 6 is still a remarkable laptop, which is a credit to the build-quality of the X1 Carbon line of products.

POSTSCRIPT. The ThinkPad X1 Carbon for a few months now (up to and as at July 2024) is in its 12th generation. This latest version shows some notable improvements. However, the trackpad has been made considerably larger and some of the ports have been reallocated. It bears repeating: careful consideration needs to be given before making changes to the X1 Carbon. Changing 16:9 to 16:10 (in gen-11) — wonderful and much needed. Enlarging the trackpad (in gen-12) — questionable.

WISHLIST FOR GEN 13. One, to increase the screen diagonal from 14" to 14.5" (perhaps even to 15"). The 16:10 aspect ratio makes the increase possible while still maintaining closeness to the compactness and portability of the 14"). Two, reduce the size of the trackpad back to that of GEN 11's, thus reducing accidental palm-contact with the trackpad when typing or when using the trackpoint. And three, just for fun and also as a generational marker, change the colour of the trackpoint from red to, say, yellow.

Brett DodgeVIC3 posts
 

Worst PC I've ever owned – I wish I'd reviewed this PC more before I bought it. HN stuffed up our order on the lower model, and to make up for it they offered this… Read more

model(supposedly superior) at "cost"(yeah right).

It has to be one of the slowest computers I've ever owned. Only 2 USB ports, no microphone in or speaker out ports. My daughter turned the PC on the other day after being away for a week, and it took(no joke) about 10 minutes to boot to the log in screen.

I've bought Lenovo a couple of times now, but I won't be buying another one.

paully2012QLD157 posts
  Verified

Lenovo always excellent – Lenovo comes through yet again with the s130 14 inch laptop. Fanless engineering. 4gb ram. 64gb internal m.2 storage hard drive which is upgradeable.… Read more

The speed for this machine is fine for everyday computing. It plays 4k very well. It is not to heavy and the battery life satisfactory. Great for students and easy enough to store in a carry bag and take with you. No moving parts is another good thing. No noisy fans either. Comes with windows ten core edition which you can switch to full system. I would recommend this laptop for those on a budget or students.it also has two usb 3. USB c port. Micro ssd port. Hdmi out. Update!...returning computer today to obtain refund. Computer bought late january 2020. Lenovo is not updating this model. Notice on their page updates given as is with no warranty implied. Do not buy this model. It was built in october 2018 and lenovo are not providing updates. The computer has lines on screen when mouse moves and you cannot upgrade graphics as lenovo wont allow. Return your purchase and send lenovo a message.

QLDZDR546 posts
 

ThinkPlus X3 pro is real bone conduction – Lenovo is the go to brand for relatively inexpensive quality "Real Bone Conduction" headphones. I have purchased many fake bone conduction… Read more

headphones and had to return them using eBay money back guarantee. The common deception that the fake bone conduction products made was to use information and images taken from the Lenovo product information.

Lenovo released the OPEN EAR Bluetooth headphone which has model number X3. I have one that I will also review. Then Lenovo released a REAL BONE CONDUCTION headphone which had a model number "X3 pro" which I am reviewing this time. NOTE######### The fake sellers copied the internal electronics from the X3 which uses normal ear speakers, but styled the headphones to resemble the X3 pro. The fake sellers use written specifications and images of internal electronics from the X3 pro. That was the deception. eBay reviewed the evidence and gave a refund. #########

The X3 pro is available in standard black or white and there is some combinations with red inserts. We purchased the white X3 pro.

This headphone does not have any open hole for sound, which also means it is the real thing.

The sound is transmitted to your INNER EAR by vibrations that travel through skin and bone. You can feel some vibration when you touch the sound pods.

There isn't much sound leakage because it has to use your outer ear as a speaker to let someone nearby hear sound.

The headphones grip your head using the built in titanium sprung steel band. It is comfortable and firm enough to stay on during exercise.

I prefer having my ears open and without plugs. I think it is a great product, good price and quality, it works.

AKB87 posts
 

The M11 is very difficult to navigate. There is no way to access micro SD cards even though they can be put in the tablet. I tried a new card and two… Read more

older cards that both worked in two other tablets, one windows and one android, with no trouble. The lenovo didn't even have a means to locate the card.

Eric KVIC2 posts
 

Don't touch with a barge pole – If you want to buy a decent reliable laptop, steer absolutely clear of Lenovo, it's absolutely crap. Over the years I have bought and used many… Read more

including Toshiba, Dell, Asus, Acer (all with variable success and durability but I would rank the worst of these miles ahead of Lenovo rubbish. The battery went cactus before 2 years were up and even though it's 100% charged it will have a fit and pretend it's on 0% charge until it feels better by that time you have wasted valuable time and lost unsaved work. Finally the most damning thing for Lenovo, if you google this problem it seems to be a fairly widespread problem but there isn't one bit of help for poor aggrieved buyers. For me if I live to 100 I will not touch this rubbish.

Haf SNSW
  Verified

Lenovo ANZ Premier Support – ThinkPad X13 Yoga Gen 4 | 9 months old, under warranty, 2–4 hours battery, zero resolution - PLAIN LIES FROM LENOVO … Read more

Purchased a ThinkPad X13 Yoga Gen 4 (June 2025) (Premier Support tier, still under warranty). After just 43 charge cycles — less than 9 months of use — the battery only delivers 2–4 hours of runtime on balanced power mode doing basic browsing. The Spec sheet says 10.8 hours.. PLAIN LIES

I raised a warranty claim with Lenovo ANZ Premier Support. Here's what happened: They got my own battery specs wrong. Their Level 2 team assessed the design capacity as 48.84 Wh. The actual original capacity is 55 Wh — verifiable in the device's own battery report. They based their entire dismissal on incorrect data.

They refused warranty action. After escalating to Level 2 engineering, I was told replacing the battery "will result in the same outcome" and that 2–4 hours of battery life is "normal and in line with expectations." Their own diagnostic logs confirmed 2h59m runtime — and they defended it.

For comparison: I also own a 2022 X13 Gen 2. After 4 years and 259 charge cycles of near-daily use, it still delivers significantly longer battery life. The Gen 4 — barely used — is dramatically worse.

The support process was exhausting. Multiple rounds of generic advice (dim your screen, use balanced mode — already doing both). I submitted diagnostic data, screenshots, Plogger log files, and comparison data from my older device. After I sent the logs on March 13, I heard nothing. I had to follow up on March 16 just to get a reply. Response only came today — and only to tell me 3 hours of battery is acceptable.

I filed an ACCC complaint and told them. At that point, they escalated to management. Still waiting for resolution

If you're considering a ThinkPad for productivity and expect 8+ hours of battery life as marketed — be warned. Lenovo's own support team will tell you under 3 hours is within spec. I have the emails to prove it. See my attached correspondence.

Currently pursuing this through the ACCC.

QLDZDR546 posts
 

ThinkPlus X4, real bone conduction Bluetooth 5.x headphones – ThinkPlus X4, real bone conduction Bluetooth 5.x headphones. Lenovo is the go to brand for relatively inexpensive quality "Real Bone Conduction"… Read more

headphones.

I have purchased many fake bone conduction headphones and had to return them using eBay money back guarantee. The common deception that the fake bone conduction products made was to use information and images taken from the Lenovo product information.

There are 2 easy checks to make when a seller offers bone conduction headphones.

1. The sound pods do not have sound holes because there isn't a diaphragm to push sound. Small vibrations are transmitted through skin and bone to the inner ear.

2. If you put your finger tips in your ear canal to block sound, you will notice the bone conduction sound is enhanced, because the sound bypasses the ear canal. If the sound becomes softer then it is a fake headphone.

The X4 is available in standard black.

This headphone does not have any open hole for sound, which also means it is the real thing. (as shown in the close up photo)

The sound is transmitted to your INNER EAR by vibrations that travel through skin and bone. You can feel some vibration when you touch the sound pods.

There isn't much sound leakage because it has to use your outer ear as a speaker to let someone nearby hear sound.

The headphones grip your head using the built in titanium sprung steel band. It is comfortable and firm enough to stay on during exercise.

I prefer having my ears open and without plugs. I think it is a great product, good price and quality, it works.