Mackie

Good monitor speakers but poorly made - Stay Away! – I bought a CR4BT in 2016. It served well until now which is disappointing. Given the price point and the name, I expected it to be better made.… Read more

Warranty information is hard to find but I assume it is One Year.

The speaker performs well and the specs are great. Reviews have been good. Having Bluetooth is a bonus. However, the speaker wire that connects the right speaker to the left speaker is a flimsy one. Mid-range in the speaker is sometimes muddled and housing can rattle at some frequencies.

I discovered more recently when turned on, the right powered speaker has a low hum and the bass cone is pushed out to full excursion. There is no sound from the source. After trying various things, like powering off and on, disconnecting devices, etc, I completely removed the speaker from my setup. I connected just the right speaker to the power and turned on. The same low hum with cone excursion. Upon investigating online, I discovered that I am not the only one experiencing this problem. Check out the YouTube video below. I consider myself lucky as I had about 4 years of service. Some have had less than that. Another YouTube video suggests that the problem lies in a faulty capacitor (https://www.youtube.com/watch?v=sJjoUpz2Ll4) and shows how to fix this although it is for a Mackie MR8 but I reckon it is a similar issue.

I contacted Mackie in the US who referred me to the local distributor, AmberTech. So far I have not heard back from them. Given this support in Australia, poor manufacturing and price point, I will stay away from these speakers. Rather than messing around with a capacitor, I ordered an Edifier R1700BT to replace the Mackie. The Edifier cost me $130 and will serve me fine.

I got a response from AmberTech. The CR4s now come with 1-year warranty. When I bought them in July 2016, they came with a 3-year warranty. It will cost $50 to look at the problem and $100 per hour to repair it if you wanted to proceed plus freight to send back the product. In other words, if your CR4s stopped working outside the warranty period, just use them as doorstops.