Michael Kors

Very Disappointed with Quality and Customer Service: ------------------------------------------------------ I purchased a Michael Kors handbag from… Read more

Homebush Factory Outlet, Sydney, for $384.50 (discounted price). We bought it with the understanding that Michael Kors is a premium brand known for quality and durability. Unfortunately, our experience has been very disappointing.

Within just one year of normal use, the threads from the handle started coming loose, and the stitching around the Michael Kors lock/sachet began coming apart. The bag now looks worn and poorly maintained, even though it has been used carefully. For a handbag in this price range, this level of quality is simply unacceptable.

I contacted Michael Kors customer service at HelpDesk@MichaelKors.com but have not received any response to date. The lack of acknowledgement or follow-up is equally frustrating.

We own other premium brands such as Louis Vuitton and Gucci, and have never faced such quality issues. On the rare occasions when we needed support from other brands, the matter was handled promptly and professionally. In this case, neither the dealer nor the company has provided any assistance.

Based on my experience, I am very disappointed with both the product quality and the after-sales service. I expected much better from a global brand like Michael Kors.

I have attached photos showing the defects.

Top Aspendale area Gardener – Michael was great. He was very professional and left the large yard looking great.