NAB

Wanted to open an everyday type savings account, after my long standing credit union was merged with a bank of very low reputation. So popped into… Read more

the local NAB branch where I have been a customer for over 30 years. Only one other customer present, 4 staff in attendance. How can we help? Open a savings account please, already have an NAB account, here is my ID number. "Oh, we're terribly busy at the moment, if you step over here we will arrange an appointment time and try to fit you in during the coming week". Explained I lived over 40kms away, and would be rather inconvenient - and I'm already holder of a NAB id number. After approximately 10-12 minutes of consulting the "magical calendar", I requested my card back and walked across the road to another institution who processed my request immediately and presented me with my BSB and account numbers in less time than NAB could consult their tablet. (Bear in mind, 4 staff and 2 customers........sooooo very busy). CEO of NAB (name withheld due to Review policy), you really need to address the basics of the NAB, rather than sending out interminable emails to existing customers saying how you're prepared to help during hard times - but on reflection, if the branch is so terribly busy, maybe you are too.

They often don't answer the phone, and when they do, the person usually does not know what they are doing. Stuck in the past with still having to fill out forms, sign and send back. Avoid.

We have been with National Australia Bank for over 10 years and were even classified as a “premium/VIP” customer. Unfortunately, our recent… Read more

experience shows that this means absolutely nothing.

We recently applied for another new home loan with NAB. During the application process, we were clearly promised a better interest rate and a specific loan structure by the banker managing our case. However, about one week before settlement, we discovered that the loan structure was already not what we had discussed. We immediately tried to contact the banker.

No response! No callback!

We then contacted NAB’s customer service centre multiple times, only to be told that "They are not sure about the details and have to wait for the specific banker to call back!”

That callback never happened!

With settlement approaching and no support from NAB, we were left in a position where we had little choice but to proceed.

Then came the most frustrating part. It was only AFTER settlement, when we checked our NAB loan account, that we discovered the interest rate was NOT the one that had been promised.

At this point, it felt unbelievable that even a Big Four bank like NAB could not stand by its own words.

So far, we still have not received any response from the banker or any meaningful resolution from NAB. If this is how “VIP customers” are treated, I would strongly suggest others think very carefully before choosing NAB.

After more than a decade with NAB, this experience has completely broken our trust. We are now looking for other better options in the market!

NAB = Scam scam scam, signed up for 4.45%. RBA raised rates by .25%… NAB only passed on .15 then the RBA put the rate rates up another .25% and NAB… Read more

only increased again at .15% scamming me out of .2% approximately $4000 per year.

Their rate is now lower than most saving rates with other banks so don’t waste your time moving over to these guys once you’re there they won’t look after you… Just rip you off considering they are offering 4.95% for new customers. they don’t give a cr#p about their existing customers only giving them 4.75 once you’ve already signed up and transferred your funds. 0/10

I’m out

Appears to be Fairly Straightforward – Have been with NAB for car insurance for a few year now and haven't had any issues. Fairly straightforward sign up process, and they are transparent… Read more

about any increases that occur with yearly renewals. Was able to negotiate down the fee somewhat after a few years of increases, but note this is all through Allianz as the underwriter. Haven't needed to make a claim yet thankfully, so I don't have any comments on that side yet.

The NAB Rewards card application process was an absolute nightmare. I had to call their representatives at every single step, I must have called… Read more

around 20 times. The two representatives were completely unhelpful; one of them was unreachable, and the entire system feels outdated and inefficient. I don’t understand why I was asked to email documents instead of having the option to upload them online.

The whole process and their call centre felt like a scam. They asked intrusive and nonsensical questions, such as why my investment property lease wasn’t between me and the tenant directly. Since when is a lease ever under the landlord’s name rather than the property agent’s?

After all this hassle, NAB charged me $195 for the annual fee instead of the $95 first-year fee advertised on their website as the current offer. To top it off, I am now receiving spam messages from scammers about my Rewards Platinum card, which raises serious concerns about an information leak.

I had a very frustrating experience with NAB regarding both a credit card and a personal loan. I applied for a credit card with a small limit just… Read more

as a safety backup. A few days later, I received an SMS saying my application was unsuccessful. Strangely, after that, someone called me on behalf of NAB with a very heavy accent — I could barely understand him and had to ask him to repeat multiple times.

Honestly, what was the point of that call if the application had already been declined? It just felt unnecessary and annoying.

To make things worse, I later checked my credit score and saw that it had dropped. This also happened previously when I applied for a personal loan and then withdrew it myself. It’s incredibly frustrating to see your score affected like this, especially when you’re trying to be responsible. Honestly, avoid it!

I am a NAB customer. Recently NAB release its Now Pay Later Visa card which splits payments into 4 fortnights with no interest. Recently I’ve been… Read more

using NAB more and more because of the value I get. NAB goodies are similar to AMEX and other credit providers offering cash back or discounts albeit for lower value purchases. I have saved a lot of money from internet service provider, fuel and shopping. I’ve stopped using Afterpay as frequently as I used to. If Afterpay doesn’t get on board with these sort of spend incentives it will be a tough environment to compete.

Having being a customer with this bank for many years and maintaining a good record maintaining this card, their call centre is beyond a joke; their… Read more

staff are trained by monkeys and seem to be more interested in what time their shift finishes than actually address any concerns. The opportunity to leave feedback via an online form at the end of the call only triggers the Team Leader to try to contact you and try to make amends. All I wanted to query a charge, and they assumed that I wanted to close my account. The branch is more like a sit down coffee shop with desks not tellers and no cash. The bank tried to re-open my account by applying for a new card which failed. This ended up in a formal complaint to their "NAB Resolve" team, where they side with their employees & then close the complaint. I escalated to AFCA due to the lack of professionalism from this brand. I do not recommend using NAB or any NAB credit card offering. They are a bunch of crooks and only try to blame you for their mistakes and never own the problems, they create!

I've had this card for about 3 months and the first month was charged $660 in interest because I never actually received a statement and had to call… Read more

to get it and then my payment was late (I never pay credit cards late), and next statement I paid on time but somehow they still charged me $84 in interest. You also don't receive a statement online, but only transactions. It hasn't been set up properly so wait a couple of years before you get this one - it's really hopeless. I'll be calling them up again tomorrow for answers.

More like gambling than saving – A flexible account that pays you almost no interest if you make any kind of withdrawal within a month. This is more like placing a bet on whether you… Read more

need to withdraw money each month than it is a regular savings account.

Be aware you will get almost no interest in the month you close it, and god forbid you make a small transaction in error while you hold the account. This is not a term deposit, but it has all the worst features of a term deposit plus an element of gambling with only downsides.

My Dad is 99, frail and blind. He needed his term deposit redeemed to pay for entry to an aged care facility, and he signed a redemption request… Read more

which I attempted to lodge at the Hastings branch for him. The form is quite clear in that it says it needs to be lodged only. However, after a 20 minute wait in a queue I was told no way. We need to see your Dad with his ID. I explained he had been hospitalized and sick and was not fit to travel nor stand in a queue and I was advised that the branch does have chairs. How kind. Perhaps they have ambulances too. I was told that there is no other solution and to be on my way and that they would not process the redemption. They then locked that account and sent letters to it that cannot be accessed. I assume they are thinking I am stealing his money. However, if they would bother to look, they can see the redemption request dictates that the money goes to an account in his name. I have proceeded with complaints to NAB that have all been ignored, and am now with AFCA and no response there yet either. They have a month to respond before AFCA will do anything. Perhaps we need to engage a solicitor. So my message is this, if you can afford to wait more than a month for your money, and want to be treated like a criminal for helping your parent, then NAB is the bank for you.

This card is ok if you are a high spender to avoid the monthly fee. Decent points and includes insurance and no international fees. However it took… Read more

me months to view transactions online or in the app. I could only see them when the statement is issued at the end of the month. It is fixed now but NAB are very 2005 when it comes to online applications.

MyCARD is terrible, shocking service, on hold for over 40minutes to just speak to someone.

Good reward, but annual fee and points capped at $5000 – the card reward programme itself was quite good, $1 per point on visa card that is one of the highest conversion in the market. sign up offer is very… Read more

attractive at the moment, offering 120000 points, comparing anz 100k. $395 annual fee was ok, they started to charge me annual fee last year even I had multiple home loan with them. in terms of customer service, I don't know why their csc always typing on the computer, and most of the time they were just silent. probably too much chatting with Indian, who is really doing th work, they are just the face in australia.

terror service – This morning，I call NAB home insurance for requesting information of my property which is sold. but they did renew it. Then I call them to cancel it,… Read more

they said their computer system is broken down, they can not do it. They had really terror service!!!!

Have introduced OTC but are using the wrong phone number for my account but to change it they expect me to give them the fillllull wrong number THEY… Read more

placed onto my account and refuse to use my number as listed. Impossible to contact, locked me out of my account, won't let me back in u less i get the otc on wrong ph no OR go to a branch where ever one might still be open. Not at all helpful, insist you use the app but won't let me log in to do so BECAUSE THEY PUT A WRONG PHONE NO FOR OTC TO BE SENT BY SMS Would NOT recommend. They were told yesterday, when I gad been "verified" as the real account holder that they had the wrong ph no being used for OTC but did NOTHING about it. Absolutely hopeless.

NAB Fails Small Businesses—Promises Broken – Switching to NAB was a mistake. I trusted their CEO’s ‘support small business’ promise, but they can’t handle basics—three identity checks per call,… Read more

dropped transfers, and zero internal coordination. High international fees and card payment blocks (unlike Westpac’s reliability) crippled my Meta ads. NAB’s a disaster for small businesses.