Oakley

Oakley Isn’t What It Used to Be — Product Quality and Support Have Both Declined I’ve been an Oakley customer for many years and have owned multiple… Read more

Oakley prescription frames and sunglasses since around 2010. What originally made me loyal to the brand was the combination of comfort, durability, sporty design, and the feeling that Oakley products were genuinely built to last.

Unfortunately, this recent experience has left me feeling that both the product quality and after-sales support have declined significantly compared to what the brand used to represent years ago.

My Oakley Metalink prescription frame developed cracking on the temple arms after around two years of careful normal daily use. The issue itself was isolated only to the temples — the expensive prescription lenses and the rest of the frame remained in excellent condition. I was not even insisting on a free replacement; I was more than willing to purchase genuine replacement parts if they were available.

What disappointed me most was discovering how little practical support existed once an issue actually occurred.

I first contacted Oakley Customer Care and was referred to OPSM because the glasses had been purchased there. I then contacted OPSM Customer Care and provided detailed information, photos, and the full background of the issue. Unfortunately, most of the responses I received were generic copy-pasted policy templates that did not meaningfully address the actual situation or provide any practical solution. For something called “Customer Care,” the experience felt surprisingly impersonal and procedural.

Meanwhile, Oakley advised that replacement temples were unavailable through their channels, while OPSM suggested I check with Oakley for spare parts. In other words, the customer was effectively left stuck between disconnected support systems with no clear repair pathway.

To be fair, the local OPSM store manager I eventually dealt with was polite, professional, and genuinely attempted to help within the limitations of the system. My criticism is not directed toward individual staff members. The issue is the broader support infrastructure itself.

What surprised me most is that: • the Metalink frame is still a current model, • the temple arms are mechanically detachable using screws, • yet there appears to be no genuine spare-parts pathway available through Oakley in Australia.

This contrasts sharply with my older Oakley frames. I still own two older AirDrop MNP frames purchased years ago, and despite heavy long-term use, both remain structurally solid on their original components to this day. That long-term durability was exactly what made me trust the Oakley brand in the first place.

For a premium brand, I expected at least one of the following: • access to genuine replacement parts, • a proper repair ecosystem, • coordinated support between Oakley and OPSM, • or some form of reasonable goodwill assistance given the issue occurred within warranty, and I have identified only marginally outside warranty.

Instead, the overall ownership experience felt highly fragmented and surprisingly disposable for a brand that continues to market itself as premium.

I still appreciate Oakley’s product design and styling, but this experience has significantly changed my perception of the brand’s quality consistency and long-term ownership experience compared to the Oakley many customers came to trust years ago.

Shredding – I have had the bag for a few years but lately it was just stored with all the rest of mine but when I pulled it out this week I was so disappointed… Read more

to see the vinyl material disintegrating everywhere on the bag. Such poor quality for an expensive bag. Keep far away.

OAKLEY RAYBAN AUTHENTIC SUNGLASSES OUTLET – Constantly being sent spam email promos for "authentic sunglasses" from Oakley - various fake email addresses which r flogging products below for… Read more

$24.99.....

Home

RAYBAN

SHOP BY MODEL

OAKLEY

SPECIALS

When I try to unsubscribe there is no working link which takes me there, only fake links which go nowhere! Buyer beware....u can NEVER get off this list & I have no idea how I even made it on. Certainly don't buy from this crowd as each promotional email comes from yet another fake email address - be warned!

Fashionable! – Great to have! Like the design and right fit for my eyes. Also looks good on me every time I wear it! Thank you so much the colour is amazing.

Old fashioned reliability – What can I say, im so glad Oakley has been revived, I love that there are no screws in the temples to fall out. having worked in optics for over… Read more

15yrs its a pleasure to see Oakley appearing again. The only fault is that the lenses are hard to keep clean would like to see a better more replant anti reflective coating.

Flakes formed on glasses – Flakes formed on the glasses. contacted customer care and sent receipts from sunglass hut. They agreed to replace the glasses and i sent them to… Read more

Sydney on my expense. After 3 months, When I contacted for the update They said they cant do it as parts are not available. It is been 4 months now, no action yet. Terrible customer care. The glasses are very expensive but quality is that of $5. See the attached picture.