Rinnai

Quality and service – If you thinking of installing Rinnai ducted air conditioning please be aware that it might only last one year. Ours is not working after 1.5 years.… Read more

Even the service from Rinnai is so poor that they are not able to organise someone to come and have a look at it. We have been without air-conditioning for 6 weeks now. They are finally sending someone after 6 weeks to check what is wrong. Very poor quality and service

Goodbye Cannon hello Rinnai – What an honour, the first to Review the Rinnai SS850. After only 4 and a half winters with my Cannon Fitzroy and yet another breakdown this winter… Read more

only 2 months after servicing (which I have performed yearly), I had enough of the total unreliability of the Cannon. Feel free to read my review on the Cannon Fitzroy). I went out to my trusted retailer Flaming Mo’s in Cheltenham Victoria to peruse my options for replacement. Mike “Flaming Mo” was very patient and understanding of my predicament ( I purchased the Cannon from there but I must stress that my issues with the Cannon was not his responsibility, I insisted on the Cannon Fitzroy, it was my choice) Flaming Mo walked me through my options and I settled on the Rinnai SS850 with WiFi module as an optional extra. This model was of similar size to my existing heater so change over would be fairly easy. The lead time to install was about two weeks, which I thought was very reasonable considering it was the middle of winter. Fortunately for me, there was a promotion and I also received a free Rinnai gas barbeque. The SS850 works very well, the App allows me to set timers easily so I wake up to a warm room and come home to a warm room. Although the flame set is not as pretty as the Cannon, the heater itself; when in thermostat mode works extremely well and transitions from high flame to medium to low seamlessly and does a very good job maintaining my selected temperature ( only available with the wifi option).The fan also seems a lot quieter. The heater also seems to push the heat a little further into the rest of the house, a big win for me. I can already tell that this heater will be more economical with this feature. On expert installation, the plumber / installer walked me through the installation of the App and went through the controls with me. The heater comes with a remote control (basic functions only), can be operated from the side button on the unit itself or via the optional wifi kit and app. Another point worth mentioning is that these heaters now require an isolation switch for electricity to be installed which again the expert team at Flaming Mo’s organised. The only negative is I am having trouble accessing/ connecting via the “cloud” but this maybe more a problem of my technological illiteracy. In summary, the SS850 surpasses my expectations for heating ability and controlling. A new heater is only as good as the installation (thank you to the team from Flaming MO’s, Mike, Tony, and Dan and Timothy) well done gentlemen and thank you for expert advice and installation.

Makes loud creaking noises when turned on and when turned off – I replaced a previous Rinnai gas heater which I had for over 15 years with no issue. This one has been installed and when turned on it makes loud… Read more

creaking noises for about the first 5 minutes while it's heating up. I have raised this with the Rinnai Tech team and sent a video but they want to charge me $220.00 to come out and do an inspection. I find the noises quite disturbing and I wouldn't have thought this would be right especially from a Rinnai product. Heater has now had metal bracing applied from Rinnai technicians but has not stopped the noise issue. Technicians advised this was occurring because the metal used to make the heater was very thin. This heater should not have passed their quality controls. Complaint is still ongoing awaiting resolution from their management. I always have to chase Rinnai for a response or update which is unacceptable. Customer service is woeful and the fact that Rinnai does not stand by their product or customers is disgusting. Complaint also lodged with The Good Guys where purchase was made.

Upgraded to the larger unit – Have not had the best experience so far. (3 month old tank) Day two following tank installation, no hot water. The pilot light has gone out. Ok easy… Read more

to relight. A few days later, no hot water again. Plumber came back had a look adjusted something? And said should be all fine. Two days later no hot water. This continues to happen. Plumber contacts Rinnai on my behalf. Rinnai send different plumber out.what I think is the Main gas pressure regulator unit is replaced. A couple of days later no hot water again. happens at least twice more before Another visit, and I think they replaced the same part once more. Well this seems to have solved the pilot light issue. Unfortunately not the amount of water supplied. Plumber said this unit would provide same volume of hot water as the old unit it replaced due to improved heating technology.. 200+ litres an hour heating, @50l a shower you won't run out. (Family of 4) ok why not store less water if it can reheat much faster. Well, maybe that wasn't quite an accurate claim. Water runs out during third shower. Pretty disappointing. Not like you can just decide to go get a bigger one, not cheap throw away item. I don't know if the gas pressure was reduced to solve the pilot issue? As it takes a couple of hours to heat the tank water back up. Bit shy of 209l per hour as per product claims. Granted the water is nice and hot before it runs out. For family of four, this 135l tank does not seem to be up to the task.

Update Nov Rinnai offered replacement. I paid to upgrade size to 175 l..( The diff in price between the 2 sizes was more than if bought through retailer which was surprising) after two weeks of no further contact, I contacted Rinnai for update. Seems my case manager is MIA?? and a new person took over. Well she was very helpful. And I am not being sarcastic. After another couple of weeks [Name Removed] advised me there would be a delay. Appears the burner may have been less than perfect in these units. so there was going to be a delay in supply of tank with the new model burner. It's been a couple of weeks with the new tank all seems to be good. Upgrade rating to 4 stars as the larger tank is working as it should. As far as service goes, Rinnai were good at having the original unit serviced and offering to replace my original unit. Thanks [Name Removed] for cleaning up after the original case manager went MIA.

Rinnai Solar Hotwater model SE315AM 36 Defective – After moving in to my newly built home on 5 April 2023 I have had continuous issues with this RINNAI Solar Hotwater system, builder Hudson Homes has… Read more

had plumbers back several times over the last 3 months and no one has been able to fix the issue as the parts sent each time don't work/ defective ( complete duds) .I have been told to just leave the Electric Booster Switch turn on, that means I am constantly using my own electricity to heat this Rinnai Solar Hotwater System model SE315AM 36 everyday which is very expensive as builder installed a demand feed metre on the property. I paid thousands of $ to have Solar Hotwater only to be paying a electricity company to heat defective solar system. No one wants to take responsibility for this and I am left without what I paid for( a decent working Hotwater system) This is affecting my physical,emotional and mental health.

Faulty Products – Buyer Beware , I have had a couple of these installed thinking Being a brand name product with a good warranty would be a good product .WRONG. Both… Read more

units throwing fault codes weeks and weeks of heat with units not working waiting for Warranty . save your money and go with another/Better brand.

Awful quality and design, non-existent customer service. Remote control was dead-on-arrival even after removing plastic covering the battery. The… Read more

battery compartment is impossible to remove because of the idiotic, cheap design, so good luck changing the battery if it goes flat.

I know it has Wi-Fi but guess where the Wi-Fi setup button is? On the dead remote. I czn only assume Rinnai use the same remote across the range so avoid Rinnai altogether.

Oh, and I tried calling Rinnai "customer service" as advised by the retailer and they basically hung up on me, said they "don't deal with customers".

Terrible experience. Look elsewhere.

All it is up to you – I just tell what I experienced with Rinnai 315 litre WM (315 litre 30 Tube Stainless Steel electric boost) solar hot water system. It is up to you to… Read more

decide whether it good for you or not.

I got Rinnai 315 litre WM (315 litre 30 Tube Stainless Steel electric boost) solar hot water system installed in June 2017 and it looked good at start. Less than one year, two tubes were damaged and they got replace without any cost to me. After 5 years, it could be earlier, I found out the solar panel on the roof were wrecked. It seem the pumper had not been working for a while but there was no indication anywhere except climbing up to the roof and check.

Waiting an authorised plumber to come for around 10 days. Less than 10 minutes checking. Here is the official charge:

$225.01 Checked over Rinnai solar hot water . Found manifold is faulty possibly caused due to sensor wire being broken. Quote: to supply and install new manifold, tubes and sensor wire with conduit $2900 installed.

After several weeks later, (affected by COVID). the labour cost of the panel replacement:

Replaced manifold, 30tubes and sensor wire under warranty. Tested and all working well. $567.95 labour.

Just hope it would last for 10 years.

Here is the charge details:

Labour and Parts Used: Item Code Item Description Quantity UM Unit Price Amount EVTMAN30R5A 30 TUBE MAN & BTM SPPT W/FRAME 1 EA 0.00 0.00 EVTUBE15R5A 15 EVACUATED TUBES R5 TYPE 2 EA 0.00 0.00 A15 APPLIANCE ASSMT - XTRA 15 MINS 12 EA 36.36 436.32 RTF RETURN TO FIT PART-1ST 30 MINS 1 EA 80.00 80.00 A45 APPLIANCE ASSESSMENT - 45 MINS 1 EA 204.55 204.55 TOTAL GST $ 72.09 TOTAL Inc. GST $ 792.96