Samsung

Let me be entirely clear: I have been a fiercely loyal Samsung customer since the Galaxy S2. Over the last fourteen years, I have poured thousands… Read more

upon thousands of dollars into this brand—buying flagship phones, tablets, and premium home electronics. That loyalty ends right now.

My recent experience trying to claim a legitimate warranty for my Galaxy Z Fold 6 has been a masterclass in corporate arrogance. Less than two years into owning this ultra-premium, multi-thousand-dollar device, the inner protective screen began bubbling up right along the crease. It is a blindingly obvious hardware defect on a device meant to showcase their pinnacle technology.

Instead of standing by their engineering, Samsung Australia did what they do best: they ducked, wove, and hid behind an endless wall of corporate disclaimers and fine-print technicalities.

The level of sheer contempt and deflection I experienced is insulting. They would rather weaponize disclaimers to save a few dollars on a defective screen than respect a customer who has supported them for over a decade.

If this is how Samsung Australia treats its long-term, premium tier consumers, they don't deserve a single dollar more. I will NEVER buy another Samsung product as long as I live. You haven’t just lost a customer; you’ve built an adversary. Absolute disgrace.

after buying a more affordable Other brand and returning to the store I opted for another Samsung as I have a current 10 year old TV and it is still… Read more

going strong. This 43 inch TV certainly shines when it comes to the interface over other cheaper brands But been a 43 inch I feel some possible corners When it comes to certain features. set up an installation of this TV was quite easy end No doubt the picture quality fantastic. The sound was what you would expect for a TV of this size and budget But paired with sound bar It works quite well. We of course are comparing this to a cheaper model and I do feel given the discount we received on this TV it is worth the extra spend.

pros: - picture quality - Interface controls - speed of the Wi-Fi card, some TV's have cheaper older WI fi modules - built in Samsung TV Plus - seamless enough to mount to wall flush - Smart things Integration if smart home user - for me the price its certainly worth considering

cons: - I use DLNA streaming which works quite well but unfortunately they still don't seem to have fixed the issue where it will remember where you Left off - the remote appears to be quite lackluster for the budget Yes it is small and has the basics but it is not hard to add a few more dedicated streaming service buttons. - as good as the interface is there still seems to be some clutter when it comes to doing simple things like accessing the Electronic Programming Guide, again this could be a button on the remote.

After my Dyson DC44 died, I was looking for another one, but the prices were too high for my budget. I did my research and decided on the Samsung Jet… Read more

65. I was sceptical at first because the motor is so quiet on the low setting, but the suction is fantastic. I only have timber and tiled floors and the low setting does my whole house without a problem. It has an attachment for pet hair, which is a must for anyone with animals. I am over 70 and got muscle cramps when holding down the button on my old Dyson, but this one has a very easy on/off button, which is my favourite feature. Needless to say, I love this hand held cleaner and I don’t think there is a better one out there for the low price of $223, which is what I paid.

Was looking for a refrigerator to replace our existing one. Criteria was to be silver, over 600L capacity, French Doors and have inbuilt filtered… Read more

water and ice-making capabilities (plumbed). One such fridge that (almost) met this criteria was the Samsung SRF7500BB. This was a “black” fridge which we were not happy about (always had white then silver) but it met all other criteria and was currently "on special". Turned out it was finished in a smooth “anti-fingerprint” finish that was more grey than black. Additionally, numerous random but close spaced horizontal lines “broke” the surface and we have grown to quite like this finish. I have attempted to show it in an attached photo but you will need to allow for reflections which can’t be avoided on the smooth satin finish.

SETTING UP - Upon delivery we were left to hook it up to our existing electrical wall outlet preinstalled plumbing outlet (must have for this fridge). Next, needed to remove the protector plastic from the drawers and shelves and insert them into place. We were told to let it sit and settle in place for a couple of hours before turning it on. Once this was done, it took an hour or two to reach set operating temperatures. Therefore, make sure you have provision to store your fridge contents for a few hours. We had old polystyrene foam boxes which we fitted out with ice bricks plus we could store frozen contents in a freezer we had in the garage. I did notice it took a day for the temperatures to stabilise throughout the new fridge as evidenced by a manual thermometer I was able to move around inside to check. To completely fill the two ice trays took the fridge close to four days but to do the same now only requires a solid two days.

OPERATION - Controls are minimal and hidden down in the hinge area of the right fridge door. A digital readout supplies both the fridge and freezer temperatures as well as being able to turn on/off the water jug and the ice-makers. It will also alert you if the water filter needs replacing as well as the ability to “snooze” the alert. You can also activate “Power Cool” and “Power Freezing” for rapid temperature drops. Should note that after setting the desired fridge and freezer temperature, both the readouts then revert to displaying the actual temperatures in the fridge. While placing the controls inside the fridge (as opposed to being on the outside of a door) makes them slightly less accessible, that is also an advantage giving a minimalist appearance. Opening the doors is achieved by placing your fingers under the two doors (top of for two freezer doors) to access the recessed handles. Be aware the doors are not fully self closing but need to be pushed to overcome resistance for the last 6cm or so of travel. There is, however, an alarm that sounds if the door is left open (except for the Beverage Door which does not alert you and needs a firm push to close as it uses a physical latch.

BEVERAGE CENTRE – This fridge features a “beverage centre” which is essentially a door in a door. Its handle is also recessed and sits alongside the handle to open the left refrigerator door. This exposes the Beverage Centre which consists of a cold water dispenser, a 1.4L water jug (BPA free with infuser) and two shelves to store drinks. You won’t fit bottles (these can be put in the right hand door) as one is 21cm tall and the other is 14cm tall but it is useful for cans and glasses. Each time the jug is returned to the fridge it automatically “tops up” to full with cold filtered water. Should note that the fridge has a filter for the water jug, ice cubes and cold water dispenser that needs to be replaced about every six months (Samsungs recommended time based on average use). There will be a warning for when this is needed on the control panel. Surrounds for the cold water dispenser are all plastic so won’t have the issue we experienced on the previous fridge with surface rust forming around the base of the dispenser. There are two removable ice trays as the freezer makes two different size ice. The one on the left creates a tray of standard size ice cubes while the one to its left creates smaller ice (approx. 2cm x 1.5cm x 1.5cm) which Samsung calls “Ice Bites”. The freezer monitors levels in these trays and automatically tops them up as needed. The ice drops into the tray from above about every six to eight hours. Curiously, the “Ice Bites” frequently drop into the tray as a group looking like a frozen chocolate bar (see attached photo). As I said earlier, it takes a solid two days to fully refill if you empty them. The only downside I have encountered is the fridge fills the two trays to capacity. Whilst they are removable, I usually just use the supplied scoop to get the ice while the trays are still in place. Samsung decided to make the tray sides all the same height so inevitably when scooping, some ice will fall over the back of the tray and into the drawers below. Only a small issue but easily fixed if the back of the trays were higher.

NOISE – This is without doubt the quietest fridge/freezer I have ever had. Even in a quiet night time environment it is completely silent. The exception, of course, is the infrequent sound of ice dropping into trays (with the subsequent sound of running water as they refill) along with that of the jug when it is refilling. If you are looking for a quiet fridge this is it.

OVERALL – Have no regrets purchasing this fridge. It works well and goes about its business in the quietest way possible. Adjustability of internal shelving is good and you should have no issue fitting tall items. It has two flush mounted, bright white, LED interior lights that leaves no dark corners and comes with a two year warranty (ten years on the compressor). Based on my experience over the last five months, I would recommend this refrigerator.

WHAT I LIKED:- Quiet operation, Dual ice makers, Inbuilt water jug and water dispenser, External satin grey “faux textured” finish, bright spacious interior.

WHAT I DIDN’T LIKE:- Backs of ice trays should be higher, Doors not fully self closing, Don’t forget you will need to have it plumbed into your house plumbing, Noise from ice falling can be startling in a quiet house at night until you get used to it (Yes, I really am battling to find things I don’t like)

After a month of normal use door seal failed soaking my laundry floor and Samsung cite misuse to avoid repairing under warranty. Terrible quality and… Read more

even worse after sales support and warranty policy from Samsung Australia.

Don’t purchase, save yourself the $1000 odd dollars and hassle dealing with the nonsense customer care. Prior to failure machine was okay though a lot of modes have weight restrictions well below the 11 kg selling point.

Never again purchase from Samsung online. Look else where.

Apparantly my machine spin cycle does not work properly and rattles my walls and floors because my house is not built on a concrete slab but stumps.… Read more

Heard some great stories before, but this latest one from the Samsung technician who came to look at my machine takes the cake. Apparently no Samsung front loader (or other brands according to the technician who came) can be used in houses on stumps. Only top loaders. Funny how my friends machines which are front loaders, seem to work absolutely fine in their houses on stumps. So of to consumer affairs I now must go......

We have had this for approximately 3 months and it is already not working properly. When door is closed it spins without cooking. The door is a very weak point on this microwave so I thoroughly do not recommend buying it.

this product is very useful for us and quilty is too good

This vacuum has been extremely disappointing in terms of build quality and durability. Several components feel cheaply made, and parts have broken… Read more

off during normal use. The battery performance is also poor and did not last more than a year, which is unacceptable for a product in this price range.

The vacuum head is poorly designed, and the wheels on the head are fragile and prone to breaking. On this occasion, I simply picked up the vacuum to do a quick clean and parts broke off — it was not dropped or mishandled in any way. Based on the damage, you would think it had been thrown against a wall, but that was not the case.

Overall, this has been one of the worst experiences I’ve had with a Samsung product. For anyone considering this model, I would strongly recommend spending a little extra on a more reliable brand with better build quality and battery longevity.

I bought the lock a little over 2 years ago was brand new in box when installed and was dead from the start couldn’t get it to power up when I… Read more

connected Samsung I was basically told bad luck it’s out of warranty and I asked if there was any trouble shooting they could run me through and 4 days later still no response in short I would never buy this product and after the response from Samsung I will go out of my way to never buy another Samsung product, I tried to do this privately but all you get from Samsung is an external company that just responds with a bot and doesn’t assist with the problem poor poor company

Don't buy a Samsung Fridge – My Samsung fridge is mechanically very good, but the internal shelves and drawers are rubbish - they are all cracked and breaking. We had a few parts… Read more

replaced within the first year while still under warrantee. Now the parts are no longer available. My friend just replaced her Samsung fridge for the same reason. The support team tell me that they don't make the parts anymore and that no other model has matching parts - they seem to think this is an adequate response. They say the fridge is from 2002, but I bought it brand new at Harvey Norman in 2012 - not advertised as an old model either. One Samsung employee said to go on Ebay - which I already had. I've scoured the net. My 26 year old Westinghouse in the garage is in much better condition - and that was our main fridge for 20 years! Stay away from Samsung!

Don’t waste your money time or energy on this smart lock – Installation was easy and we bought it for our Airbnb’s since Samsung has such a great reputation with technology - big mistake. We had two of them,… Read more

one we had to return after installation the door lock didn’t close properly so exchanged for a new one at Bunnings. Second one, the batteries (brand new) drained within 4 days thought perhaps the batteries that came in the box were dodgy, changed it to expensive Energizer long lasting ones. 5 days later the keypad died and locked our guests out. Not to mention that the keypad would sometimes work and other times didn’t so had to give guests the tag which is NO DIFFERENT TO USING A KEY. Tech support were terrible called twice over 3 days no callback. No after hours support. If you’re on the market for a smart lock DO NOT BUY THIS! A smart lock from Temu is better (we have installed one at home and it’s amazing!) we thought we’d splash out for the Samsung name but it’s just been a nightmare to the point I had to write this review to warn others not to waste their money, time and energy on this abysmal product.

Don't waste your money. Added 4 smart tags to Smart Things app but app can't locate them even when they are in the room next door! Couldn't add a… Read more

family member either and when you contact Samsung online support, chat bot doesn't recognise Smart Tag!!! Total waste of time and money.

Never Again - And I mean that across all of Samsung's product line Samsung makes visually impressive hardware, and the Frame TV is a strong concept… Read more

when it comes to design and presentation. However, the overall experience is undermined by the way Samsung manages software, control, and long-term product behaviour.

The ecosystem is heavily locked into SmartThings, a platform that feels mandatory rather than optional, and limits how users can interact with devices they own. Over time, firmware updates have repeatedly changed functionality in ways that reduce control, restrict access to features and APIs, and alter how core functions behave after purchase. In particular, simple features like reliably controlling Art Mode when the TV is not in use have become less consistent and more constrained.

Across three Samsung Frame TVs in my own use, each one behaves differently due to firmware revisions and ongoing changes introduced by Samsung after purchase. This lack of consistency between identical products is frustrating and undermines confidence in the platform. It feels like the goalposts are being moved after the fact, with no real regard for existing owners.

While the Frame TV can still serve its basic purpose as an artwork display for casual users, it comes with the expectation that software behaviour may change at any time, potentially removing or limiting functionality that was previously available. There are also concerns around the level of data being transmitted by the devices, which adds to the lack of trust in the system.

As it stands, I can no longer recommend the Samsung Frame TV. Years ago, I would have strongly endorsed it, but the ongoing erosion of user control, inconsistent firmware behaviour, and restrictive ecosystem design have changed that view completely.

We purchased Samsung TV DU7700 55", We are not happy with TV. Picture is great but sound is not. We decide to connect TV to our stereo to get better… Read more

sound. But TV had no audio (RCA) output. We had before SONY GREAT TV and we used for audio HDMI output and HDMI adapter to RCA. works great. Unfortunately this option does not work with SAMSUNG. So I contacted support. Over 40 minutes talking to Samsung "Expert". I asked for help haw can I connect Samsung TV to my stereo. I was getting so many not helping advice, some even with my little knowledge was just bad. I was repeatedly asking to talk with someone who would be more experienced. After 40 minutes I gave up. We are so sorry we purchased this TV with our experience SONY was much better.

Worst dishwasher. Has done nothing but give error codes from the week we got it. And now has a another error code and has flooded the kitchen. Had… Read more

multiple people out to look at it, even the service guy from goodguys told us how bad they are. Ive been waiting weeks for goodguys to let me know how i can return it. They keep asking to come and take the machine away for a few weeks for it to be assessed. Have declined this since its been assessed twice by their techs. Dishwasher filter needs cleaning after each use, dishes always wet even with rinse aid. Terrible. So not waste your money. Buy a bosch.

Title: $1,000+ Premium Vacuum Completely Dead—Stonewalled by Support Under ACLReview Text:I bought a premium Samsung Bespoke Jet vacuum cleaner… Read more

(Model: VS20B95993N/SA), expecting a high-end product that would last. Instead, the unit suffered a complete internal power failure—it will not turn on at all, despite the battery being fully charged and functioning.When I contacted Samsung Australia via WhatsApp support to request a remedy under my statutory rights, the experience was shocking. Even though the product is genuinely registered directly to my personal Samsung account portal, the frontline support team completely stonewalled my claim. Because the vacuum was originally received as a gift, they refused to issue a cost-covered Service Job Number for an official assessment at Southside Electronics.Worse still, they tried to dismiss my official product registration as a mere marketing tool for "better deals" rather than a legal record of ownership. When I requested a simple copy of the chat transcript for my records, they claimed I had to fill out a complex legal "Privacy Access Request Form" just to receive it.Under the Australian Consumer Law (ACL), a manufacturer’s warranty expiration does not wipe out consumer guarantees for premium, expensive appliances, and gift recipients carry identical rights. Frontline staff are clearly trained to play bureaucratic games to shift assessment fees onto the consumer and avoid their ACL responsibilities.

Purchased 2022 December, complete failure July 2026! Both freezer and fridge not working and $100 of food destroyed. So disappointing that a fridge… Read more

purchased for over $3k only lasted 4.5yrs. Called Samsung support they recommended a repairer who could not attend for over a week. No choice but to purchase a new fridge, and not a Samsung. Will never buy Samsung again.

bought a 32inch Samsung TV in 2026 from JB HiFi. The TV applications are not as it states in the 100plus pages of manual and when I contacted the… Read more

service dept they are not interested in helping to sort the problem out at all just sent more confusing instructions which are useless. The TV is so complicated, the settings are not as they should be and if you use the remote and press the settings button then it skips most of the settings. If you are watching a program and want to put the TV on timer then you have to go out of the program, set the timer then go through the rigmarole of tuning in the picture channel again. DO NOT BUY SAMSUNG TV

I dont know which was the bigger disaster - buying the hopelessly flawed unit, or buying it direct from Samsung and having to deal with their… Read more

customer service. On reflection, at least we had a few months decent use out of the unit, so that was a better experience than dealing with Samsung which has been overwhelmingly unsatisfactory.

The unit would be awesome if it wasn't inherently flawed, there are plenty of threads online with people trying to work around the problems with it.

So having taken the unit out to their authorised service people and having been told to expect it back in a week to 10 days, Samsung had no contact for about 3 - 4 weeks, after following it up it gets escalated and oh yes it needs a new motor but there are none in Australia and none on the way. Samsung wont replace it as they have no stock (as at Feb '26) and they wont organise it from a retailer like Harvey Norman who seem to have stock albeit at a higher price, and Samsung will only pay back the purchase price paid to them and not the cost of any aftercare warranty etc.

The kicker is to get the refund they seem to need up to 30 business days (6 weeks) to be able to make a payment, after the customer has satisfied all of their requirements.

The picture quality is good, but the menu and controls are very fiddly and complicated. The most annoying thing is switching the monitor off: you… Read more

have to press the power joystick, located on the back of the monitor and then wait for 4 seconds until a menu appears on the screen. After that, using the tiny joystick, you need to select an option and press the joystick again. Then the monitor will switch off. It's a process that requires patience, time and focus on the joystick. Today, this monitor eventually died, and I promise the next one won't bear the brand name "Samsung".

Samsung stick Vacuum bought in 2023. Pros Looks fantastic and light to hold. The Vac can be rested against the wall as long as you leanit on… Read more

something.

Cons Unreliable.After 2 months the motor would start making a surging noise and then stop.Took it to be fixed under warranty. They kept it quite a while. Got it back and it worked OK. Two years later,it has the exact same problem. Clearly, they didn't fix it properly initially or this is a problem with Samsung Vacs. The dust bag can be awkward to click off and put back on. You have to line up the dust bag exactly to click it back on. Sent a complaint to Samsung 5 days ago by email and haven't heard a thing back.

Comment Avoid Buying Samsung Vacuums as 2 years longevity of the product is not satisfactory.

My Samsung ducted air conditioning system was installed as part of my home build in 2017. Recently, the system developed an E320 fault code and… Read more

stopped operating properly. This has been very frustrating because a ducted air conditioning system is a major household installation, and I expected it to last much longer without this kind of serious fault.

I contacted an air conditioning technician, and I was told that E320 is a common issue on some Samsung systems. The technician explained that the unit may be repairable, but also said there is no guarantee the same problem will not happen again in the future. That was especially disappointing to hear, because it suggests the repair may only be a temporary fix rather than a long-term solution. I then contacted Samsung Australia for support. Their response was that the system is outside the 5-year warranty period, so they would not cover it under warranty. I understand that warranties have limits, but for a built-in ducted air conditioning system, I believe consumers reasonably expect better durability and reliability than this.

What concerns me most is not only the fault itself, but the overall long-term dependability of the product. When a central air conditioning system fails with a known or common issue and even a repair technician cannot give confidence that it will remain fixed, it raises serious questions about product quality and suitability for Australian conditions.

At this stage, I am left paying for diagnosis and repairs on a system that I believe should have lasted longer. For a premium home appliance that is installed as part of the house, this is not the ownership experience I expected. Based on my experience, I would urge other buyers to carefully consider long-term reliability, repair costs, and after-sales support before choosing Samsung ducted air conditioning.

Don’t ever buy this washer. We were well within our warranty and I contacted Samsung numerous times and they blamed us for misuse. I couldn’t believe it. Now my family are stuck with a washer that dumps litres of water on our floor every wash.

A true powerhouse. While the battery life leaves a bit to be desired, I have no other complaints. The display is absolutely fantastic, the camera is excellent, and Gemini AI runs flawlessly.