Seagate

Fine one day Gone the next – I inherited this from my Dad and it worked long enough to transfer his data to 2 separate drives that are not kept in the same location. I opened it… Read more

up and the drive was fine, the board was gone so I can still access the data which makes the obligatory 3 separate backups for critical data. This system is almost bomb proof.

Spent over 5 days copying data onto this brand new external hard drive, then after restarting iMac the hard drive was suddenly empty, completely… Read more

erased. Shutting down the computer & unplugging all cables then restarting didn't achieve anything, ran disc first aid on it with no errors reported. Will be returning to the store & buying a SSD but definitely staying away from Seagate, this isnt the first time ive had a seagate hard drive fail, all the data gone.

Terrible product and they don't bother to replace items under warranty – I have gone through 3 of these external hard drives in the last 2-3 years. At first they worked well but the last two have died within the warranty… Read more

period. First one I managed to save the data myself 2nd one I sent to them to repair it. I waited a month to be told my data is not saveable and if it was still under warranty the would send me a replacement. Never received a replacement despite having conversations with the customer service team before sending it off that it was under warranty still and they would send me a new one. I will never purchase seagate products again.

Terrible Charger – The charger port is unique, trying to be different doesnt work if the quality is poor. Do not waste your money on this low quality harddrive from hell. Buy if you love to lose your files.

I purchased a LaCie 2big Dock 20TB drive from Scorptec in Clayton to handle large volumes of data for my creative agency. I made my purchase on the… Read more

09/08/25. After backing up roughly 8TB of data including important documents and client work, on the 15/08/25 (a week of owning) the unit failed and I was unable to access my data and files on the brand new drive. After going through their support process, which involved hours of troubleshooting and eventually having to send the unit to one of their recovery labs in USA to get my data recovered, I was then issued a replacement unit. This alone was such a terrible experience to go through and although their customer service was somewhat helpful in this process, it still never took away from the horrendous experience of their product failing and almost losing 8TB of important data.

I eventually was sent back my recovered data on different drive (which was already beyond an inconvenience as not having access to the data on that drive meant delaying client work and pushing projects out). They then also sent me a brand new replacement 2big 20TB drive on the 16/09/25 (a whole month of waiting for a replacement and for my data to be recovered from the faulty unit) , which I didn't open and use immediately as I didn't need that storage right away and frankly was a little nervous to even use due to the experience I had just had with the original.

At this point I was just happy all my data was recovered and that I was sent a replacement which I would eventually use again when I really needed to and didn't think much of it after that.

Then came last week 12/03/26, when I finally needed to open my replace 2Big doc and use it as I had exhausted storage on my smaller external drives. Enough time had passed from my previous experience that I was excited to finally get to use the product I had originally bought for this very reason. I unboxed it, read the installation manual to ensure I did everything correctly and then plugged it into my laptop...then nothing. It wasnt mounting or showing up. I unplugged it and looked up all the troubleshooting methods for getting it going, but the same thing happened. The light on the front of the drive which should normally be blue when its in and working was staying red and the drive was not showing up on my laptop anywhere. I then tried every other port on my laptop, different usbc-usbc cables I had and still the same result... I then tried to plug it into my partners laptop and proceed with the same troubleshooting methods to no avail.. I was beyond angry and frustrated that this was happening again, just thankfully with nothing important backed up onto the drive.

At this point, I went onto their support chat and proceed to endure the same process as the first time which was again frustrating. Eventually I requested a refund, as I had completely lost confidence in the product’s reliability and was not willing to go through the process and cost and time of sending another faulty drive off and waiting for a replacement with no real guarentee the replacement would work, even with their support saying they will ensure it works etc, the same thing they told me last time. So despite experiencing multiple failures, Seagate declined to offer a refund and instead insisted on continuing with their replacement-only policy.

And what makes the situation worse was the process required returning the faulty unit before receiving a replacement, handling packaging, logistics, and time costs myself, and the potential cost of customs duties and delays.

So regardless of trying everything in my power to get some kind of justice for this terrible product and customer experience they just keep coming back with the same story and leaving me to bare the consequences of their unreliable products and them taking very little accountability in this matter. So now I will need to go through their replacement process once again, and honestly will likely just try to sell the drive to recoup some of the cost. But the time costs and energy spent on this far outweighs the cost of the drive itself (AUD$1699 at time of purchase).

For a product and company positioned as a "professional-grade" storage solution, both the reliability and customer support fell well below expectations and are just unacceptable.

It is quite disheartening to think that despite all of that, all I can really do now is spend my time writing this review of my experience only in the hopes that it helps someone else from going through the same experience.

Based on this experience, I would not recommend buying products from Seagate or LaCie.

It is still working after 9 years – I bought one of these units in 2011. The disk died after about 5 years. Using instructions found on YouTube, I open the case and replaced the disk… Read more

and it is still working. The only issue I had was that it conflicted with a NAS. I don't normally write positive reviews but my recent experience with Seagate exceeded all my expectations.