Smeg

I bought a stainless steel 4 slice toaster and stainless steel kettle. I love these, however, smeg does not make these any more. The toaster back… Read more

section broke about 6 months ago, however, we could live with this. Unfortunately the kettle lid broke this week. I did take all the necessary details, but because we moved everything is still in boxes, so I could not find the receipts. I remembered that I did buy a kettle from Smeg which was not the kettle I bought, but one for my daughter back in 2017. This kettle has been replaced by Smeg 3 times since purchase and a new one which is white, well the paint has come off. The women that helped me basically said tough! She did not tell me any options about repairers and was very rude. By reading reviews I can understand they must get many bad experiences. The purchase of these 2 products was not cheap and you would expect Smeg being so expensive would have better quality products.

This dishwasher has flooded my floor twice and decided to break again last week by flashing the snowflake symbol. Had for about 6 years so just out… Read more

of warrenty. Interface hard to understand l. Would I reccomend, def not. Save yourself the hassle and find something else. Thinking I should cut my losses and not fix for a fourth time.

I do not reccomend, i paid as an "upgrade" for my new house, however it's so cheap! in fact they had to replace a brand new unit as it was faulty… Read more

from the box! very bad on operation - it has 9 power modes, and it's not a smooth power delivery but constant ON/OFF modulataion, which menas the food heats up on 100% for 1 second and then idles for 8 seconds whn switched to the low temperature setting. there are cheaper and better options !

Poor quality. Mine lasted just over a year before it started leaking around the water level gauge. Checking online, it seems to be a common issue. The kettle looks the part but drops the ball on quality. In short: all fart, no sh*t.

Beautiful stove - except...within a year the door rusted and bubbles – I bought the TRA90P9 in cream 2 years ago from Winning appliances. Within a year I noticed bubbling along the base of the glass meeting the door. I… Read more

thought it only minor, but now I see it is actually extending along the length of the door and getting worse. I am waiting on the paint to flake off. Very poor build quality for such an expensive item. I am about to renovate my kitchen and was going to keep my stove as it is "new" - I bought the matching SMEG microwave for the fitout, now considering altering to BOSCH.

5 year warranty – 3.5yrs old Refrigerant gas leak. The Warranty should cover and SMEG have been real professional so far. Will update as this progresses. Update- we received a brand new fridge from SMEG. I can’t fault their warranty, and they were easy to deal with.

Early days but I am not impressed that the instructions on NOT to put the chopper lid in the dishwasher were not clear on the product - most products… Read more

these days can go in a dishwasher. Now my brand new top has water inside that cannot escape. Nearly $100 to replace is outrageous given the total unit and accessories price point.

Do not buy be warned I am about to receive my 4th toaster since mid January - all have come only toasting on one side - great for landfill Worst expensive toaster ever Kmart would produce a better product

Bought the portofino oven for its size and quality being a Smeg, thats what I truly believed, and less than 3 years later is broke down. It just… Read more

stopped working. Its Saturday afternoon, I have family invited over for dinner and all of a sudden my near brand new oven (as I hardly use it, I mainly use the stove), just stopped working as I am about to put the tray of food in to bake it. So frustrating and humiliating and embarrassing not to mention how stressful this is!!!!!!

Had the unit around 3.5 years and it has a terrible electrical fault. Not sure if it's the motherboard or the motor. The buttons to select the cycle… Read more

broke about a year ago from every day use too. SMEG customer service are hopeless. My paperwork says there's a 10-year parts and labour warranty on the motor, however, when I spoke to the incredibly rude receptionist, she's saying they'll only cover the cost of the part, if it's the motor. Explained to her that the paperwork with the machine stated labour and parts, but she adamantly stated it was parts only. We've had the unit break down twice in the 2-year warranty period - in which the service repairman had found plastic debris - not from anything we'd put in the dishwasher though (wrong colour and located IN the machine), so it was a dodgey unit from the beginning. Now if we turn the unit back on at the power, it runs without being turned on - plus the awful burning smell coming from it indicating an electrical fault. Tried asking the (did I mention incredibly rude) receptionist at the SMEG service company, but she couldn't provide any guidance on what it might be. Surely, by the sounds of a fault, someone should have some sort of an idea, but service departments don't want to tell you anything over the phone anymore - customer service it awful. A $160 charge is too much especially when they wouldn't cover the cost of that charge if it does turn out to be the motor! Would NEVER buy anything SMEG again! Not just because of the unit, but also because of the TERRIBLE customer service. Our Whirlpool unit never skipped a beat until it died after about 14 years. Boo to SMEG. Would give it a zero if I could.

THE OVEN LOOKS NICE – I only bought it as the other ovens were totally black, and I did not like that look. The Smeg SFA63M3TVX oven functions are totally different, and… Read more

it takes some getting used to it. Unlike all other ovens, it does not have a clock, which I find weird. You cannot see the cooking food from the outside as the oven door is too dark. You have to open the door to see if the food is cooked.

Rust bucket - APALLING!! – DO NOT BUY SMEG – RUSTING, TERRIBLE CUSTOMER SERVICE & WORTHLESS WARRANTY! I purchased a Smeg Victoria freestanding cooktop and oven from The Good… Read more

Guys, expecting a premium product for the premium price I paid—nearly double the cost of other brands. Instead, I got a product that, in under two years, started severely rusting on the exterior. This is supposed to be a high-end appliance, yet it’s deteriorating like a cheap knockoff.

Before purchasing, I even reached out to Smeg directly to ask if there were any known issues, as I was about to invest a significant amount of money. Of course, there was no response—now I’m left with a rusting, unsightly mess in my kitchen.

When I tried to claim a repair or replacement through Smeg’s so-called “warranty”, I was flat-out denied with the excuse that “rust is not covered.” To make matters worse, I paid for an extended warranty through The Good Guys, which was utterly useless. So, in addition to being sold a defective product, I was also sold a worthless extended warranty that wasn’t worth the paper it was written on. Every time I use it and clean it the devastation is relived - hence writing this review.

Under Australian Consumer Law (ACL), a product must be of acceptable quality, meaning it should: ✔ Be fit for purpose ✔ Be durable and last a reasonable time ✔ Be free from defects

A high-end oven rusting within two years is a clear breach of these guarantees. I realise now that Extended warranties are often a scam because consumer guarantees under ACL apply regardless of any additional warranty you purchase. Companies should not refuse repairs or replacements for major failures like this.

Smeg and The Good Guys have both failed to honor their obligations under ACL. If you experience this issue, do not accept their refusal—lodge a complaint with the ACCC or your state’s consumer affairs body. I didn’t realise this was an option!!

Final Verdict – AVOID SMEG AT ALL COSTS! • Inferior build quality—rusting in under two years! • Warranty is useless—they refuse to cover rust, despite it being a clear manufacturing defect. • Misleading sales tactics—they’ll take your money but won’t back their product. • Extended warranties are a scam—Australian Consumer Law already protects you, but they won’t tell you that!

I regret this purchase completely and strongly urge others to avoid Smeg unless you want to throw thousands of dollars down the drain. If you’re considering a high-end appliance, go with a brand that actually stands behind their products!

The mixer didn't perform well for me, I had to keep lifting it to use spatula to mix ingredients, I'll just use hand mixer in future. Very disappointed especially considering the price.

We seemed to keep kettles a long time so decided to purchase SMEG - very sturdy, well constructed, looks great, abit heavier than most, quite, well worth looking into if you want retro looking kettle

5 years and it stopped working all together. Water not purging into hopper, contacted customer service with no luck. Also read other comments about machine and agree with design faults. Expensive unit, not worth the money. Did make nice coffee though

Horrible Proud Mounted Oven – This oven is a proud mounted oven, not flush mounted to cabinetry like ever other oven on the market. This oven needs to be hanging out 25mm from the… Read more

face of the cabinets, im pretty sure it is a design fault but they are not going to tell you this. It does not state anywhere either that it is a proud mounted oven so be aware if you are looking a this oven.

Rust built up at corners and very slow to heat food up, will never buy smeg again.piece of rubbish!

Ideal multi task oven – This oven is high quality at a reasonable price. It has all the bells and whistles, steam, pyrolytic cleaning, BBQ plate, grilling, fan forced with… Read more

a multitude of preset functions such as pizza, warming, or food types. the touch screen makes navigating the functions easy. The bake trays are the best I have seen. After two months the food has not failed to cook as good as you can get!

I have smeg appliances installed in my kitchen and the building is only 5 years old . The gas cooktop - large burner doesn’t work . Oven - timer… Read more

doesn’t work . Rangehood - fan lags in turning on and now makes a whirring noise , dishwasher - sometimes the detergent panel doesn’t open during the cycle . I thought quite highly of smeg appliances but seems their products aren’t good

SMEG by name but not by nature! – Very disappointed with this cooktop! I'd love to give a glowing review but I can't. I bought it for the Smeg name and chose this as it was low set… Read more

and wanted it sunken into our new timber kitchen bench so it wasn't always in view. I have definitely regretted my purchase as I can only use 2 burners at a time due to its diamond shape. The designer was clearly a male who doesn't cook with a frypan or wok! I also found that the printing on the knobs almost rubbed off (like another review I've read) after less than 2 years of use and had to get a replacement (which is only marginally better) even though I'd not used any harsh abrasives. Dealing with Smeg was not an easy process either. I was surprised as I bought SMEG because of the supposedly good name for their quality but I'm sad to say that I am disappointed with my experience and would be very reluctant to recommend SMEG to any of my friends. So be warned! My only positive was that The Good Guys at Robina were awesome during my negotiations with SMEG and very understanding.

My SMEG CIR93AXS 90cm cooktop came with my new build just over 3 years ago and has been nothing but trouble since the beginning. The auto ignition… Read more

sometimes doesn’t work and then other times it works straight away. You have to hold down the gas lever for ages (30 seconds or more) and let the igniter still keep clicking away for it to continue working otherwise it does not ignite. Then the gas will just go out mid-way of cooking, it is so frustrating. This happens across all the burners. It has now come to a point where it won’t ignite at all. My advice is to stay away from SMEG cooktops! I had left a review on SMEG’s website but has since been deleted so now I wanted to share my experience.

We upgraded our oven to one similar with pyrolitic function about 5 years ago. Today when I tried to use this pyrolitic function for the first time… Read more

it started to heat up for 5 minutes and then dead! And it's locked! I found the switch for the oven in the meter box was down and could not be pushed up again with indoor isolation switch was on. When I switched off isolation switch the outside switch could be switched on. Talked to an electrician. He told me it's definitely the oven problem, not the cable or switch problem. Tried to talk to Smeg service. They said it is out of warranty and they charge call out fee for every 15 minutes! I guess no one is using pyrolitic function every day or very often? I tried to use it for the very first time! Terrible quality of the Smeg oven? Will never use this brand again!

Like many other people SMEG replaced my blender jug at least 5 times due to leaking. The last one they sent appears to be a new design. No rubber… Read more

piece at the bottom to wear out, and can now go in dishwasher Very happy so ask for yours to be replaced with new one and im sure you will be happy

Ridiculous – How do you turn it on or off? No where in the ridiculous manual!

While this dishwasher does an excellent job of cleaning and leaves the dishes sparkling when it works, its reliability has been disappointing. The… Read more

first 12 months were trouble-free, but over the past three years, I’ve had five service callouts. Each time, I’ve been without a dishwasher for 3-7 days, depending on when it breaks down. Four of these repairs were due to a faulty door latch—which is still used in current models—while the other was a draining issue that occurred two years ago and hasn’t recurred.

As a mum of a disabled child, my time is already stretched thin, and I rely on a dishwasher to lighten the load, not add to my stress. I have reached out to Smeg, and while they have been reasonable to deal with, their support hasn’t been particularly helpful. On the other hand, the service agents have been fantastic. With just under 12 months left on my warranty, I’m curious to see what happens next. However, based on my experience, I’m unlikely to invest in a Smeg appliance again.

terrible toaster that will only toast one side if there is only a single slice in it. it was a very thoughtful gift, and looks great, but a poor… Read more

excuse for a toaster. It was my second, and last, SMEG appliance, and I avoid the brand entirely now - which is a pity for me, because I really like their design.