Suncamper

Suncamper's Customer Service is terrible. I hope that my new Saxby V2 motorhome is a lot better then their Customer Service. I recently (August 2025)… Read more

took delivery of my new motorhome after an 18 month wait. We experienced Suncamper's lack of "Transparent Communication and genuine customer care." They tried to sell us a Feb, 2023 chassis and lead us to believe we were getting a Nov 2024 chassis on delivery. (Our contract stated 2024 chassis.) We googled the VIN Number and found this out. Suncamper's COO is saying, " It was just a mistake and mistakes happen." And, the Sales Manager stated, "Suncamper have no say in the chassis that they receive and he didn't know that my expensive, $200,000 motorhome was being built on an older, cheaper chassis being the Feb 2023 model." My partner and I had to argued with them to reduced the sale price to reflect the price difference of the two chassis's and the loss of safety features etc. Issue resolved under Suncamper's duress. Still have 2 other smaller issues for them to rectify which they refuse to do so, now that they have our money. Need an accessible, inverter switch installed for safety and convenience and need the dinette table top to be modified with an extension bracket to Off Set the table by 200mm, so the extra 2 persons can sit at the dinette table, like advertised and seen on purchase. Table design was changed and down graded during manufacturing without informing us. We paid for a more expensive, better quality, telescopic table that seats 6 and now we have a smaller, weaker table with a poorly designed support leg that only seats 4 as the table is fixed to the rear seating and prevents those two seats from being used which is highly dissappointing and a waste of valuable seating in the club lounge/dinette. We want the use of all seating in the dinette. This table is not "Fit For Purpose." After reading the other poor reviews on here and now knowing that Suncamper have many unhappy customers, not only with their customer service but it would seem they also have problems with the quality of their motorhomes as well. So, I believe they will not step up and rectify my 2 outstanding smallish issues because they are greedy and unprofessional.

Another Unhappy Customer. Deb and Gail. Melbourne.