TAG Heuer

I was given a Tag Heuer Aquaracer in 2018 by my employer to celebrate my ten years employment. Otherwise, I would probably not have any experience… Read more

with any "luxury" watch brands. (I know, lucky me).

In 2021 (or maybe 2022 - COVID years are a bit blurred) it needed a battery replaced. Local jewelers and watch servicing businesses said that it was beyond their expertise. I took it to the Gold Coast Tag Heuer shop and it was sent to Sydney for a battery replacement. Six weeks and $160 later I had my watch back.

In December 2025 it stopped working again so I took it back to Tag Gold Coast on 16 December. On 7 January, I was told that it needed a new battery and a new movement. I was quoted $380 for repairs and given an expected date of 20 February for the watch to be ready. I needed to confirm my acceptance of this repair and pay up front, which I did.

It was eventually available to be collected on 25 February. This was just over 10 weeks after being dropped off at the Tag shop.

To be fair, the watch was beautifully polished and looks like a brand new watch. And, look, I realise that I have only personally paid $500 odd for a great watch. That said, had I shelled out $2K for a watch, I would be disappointed if the movement only lasted seven years. Plus, 10 weeks for a relatively simple service (not to mention 6 weeks for a battery change) is absolutely ridiculous.

I really like the watch (when it is working, which is most of the time) but I simply can't recommend it because of the downtime required when it needs a battery replaced and also because a major part of my watch required replacement after only seven years.