Topfield

Disgraceful customer service – I recently purchased a TF-6211PVR from JB HiFi. On getting the PVR home I discovered it only has Ethernet connection and no WiFi. Ok that's my… Read more

fault for not checking and making an assumption. So, I purchased a dongle online from the Topfield website. This was where I started having issues. Once I connected to my wifi network, I found that I could not connect to Netflix, or any other streaming App for that matter. I just ended up in this frustrating circular dead end. I called Topfield on their 1300 for help. I did this at least four times (during normal business hours BTW) and each time after being placed on hold for about10 minutes, I was disconnected. Message saying the office was unattended and to send an email. I then wrote an email via their website asking for help. After four days, no response, I wrote again and no response. It's now been over 6 weeks and still nothing. The online manual (PDF download) didn't help either as does not reflect the interface, which by the way is a shocker, not at all intuitive. Thus, I seem to have been left with a worthless product. In fact, there may have been nothing wrong with it, I just needed some support. In the end, I contacted JB and they were happy to give me a full refund. Good on them. That left me with a Topfield dongle that I had no use for. So I packaged it up with a nice letter explaining my predicament and asked for a refund. That was a month ago and I have heard nothing from them since. I have since bought a Fetch TV and absolutely love it. I would advise anyone considering buying the Topfield PVR to reconsider and by something else....In particular, the FetchTV. It's so easy to use and set up. Brilliant performance too.