Vitamix

Most people focus on brands and product performance, but in my case, I want to highlight Vitamix’s customer service, especially Katie and Louise. I… Read more

am genuinely impressed by the level of attention, dedication, respect, and care shown by their team. Their responses are always quick, clear, and helpful, and the overall experience feels friendly and professional. I’m very happy to recommend this company to anyone considering their products. As for product quality and reliability, there are already plenty of reviews that speak for themselves. And if you encounter a problem with your product, rest assured you will receive five-star service! Fackelmann Housewares—you really can’t get better than this.

Okay Product, had it working for about 6 years until the motor burnt out blending dates. Took it apart to see if we could replace the motor and… Read more

probably not. The marketing on this product is Assembled in the United States and that is exactly true, all parts internally are from the PRC (motor, switches). I would warn people not to be swayed by the 'Assembled in the USA' marketing as I was, it is really just the same as the competitors with a higher price tag.

Update: I found a contact email deep in the warranty terms annd conditions and once they got in contact support where extremely helpful and replaced… Read more

the unit no questions asked. It’s disappointing that the web form didn’t work but at least I got the results when I actually got in contact. New unit works well. ……………..

Extremely Disappointing – Faulty Unit and No Support

I purchased this Vitamix with high expectations, but from day one it has been nothing but frustration. The “smart” jug almost never recognises that it’s sitting on the base. I often have to take it on and off repeatedly—sometimes for 10 minutes—before it finally registers. Even when it does start, I need to hold it down to stop it from cutting out mid-blend.

On top of that, the machine has had a strong electrical burning smell since the first week and it still hasn’t gone away after nearly two months of use.

What’s even more disappointing is the customer service. I’ve reached out twice through the official webform and haven’t received a single response. One of the main reasons I chose Vitamix was the reputation for quality and excellent support, but so far that reputation hasn’t matched my experience at all.

For such an expensive product, this has been incredibly underwhelming. I really hope Vitamix sees this and finally gets in touch to resolve the issue, because right now I couldn’t recommend this model based on my experience.