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Not 1 more cent. EVER rip off
Long time customer who has verifiably spent $10,000's. Anyway never a claim. Ever. Had photos of the product and batch number and receipt held by the store electronically. Yet refused refund or store credit. Asked for personal picture of myself disposing of one item for some unknown reason. C what were you thinking? Anyway. I am sure the V's can be proud. Good job everyone. Not 1 more cent. Ever. Show details
understanding your rights and warranty
PEOPLE. be aware that a retail WARRANTY is just promise from the seller. under Australian consumer law your purchase could be covered for much more. (please do a little research on the topics below)-
Consumers have specific rights under the Australian Consumer Law (ACL), regardless of any other warranty provided by the supplier or manufacturer. The ACL guarantees that all goods:
are of acceptable quality
match the description, sample or demonstration model
are fit for their disclosed purpose
come with clear title, unless otherwise stated
does... Read more
Hi Phil, Thank you for your review and for providing this information. We always appreciate our customers feedback.... Read more
Kind regards, Rachael
Poor Customer Service
I ordered 2 items during Easter sale. Only one item was picked up by the delivery company (Toll). I waited for delivery on the day, as it was marked out for delivery from my local depot. Later the status was updated to cannot deliver. I rang the depot and was told only one of the items was picked up so the delivery was being held until they had both items. I called 4WD Supercentre customer support who said they could not do anything for 7 working days from pickup. I offered a solution which was to recall the item and allow me to pick-up the ite... Read morems from the local 4WD Supercentre like I had for a battery in the order. They said there was nothing they could (would) do. This is very poor customer service. They are happy for the customer to wear their back-office mistake. For me that means buying another battery box so I can go on the planned camping trip. I felt like a calculated loss (statistic) during the conversation. This is the first and last time I'll support a business with a tick-box customer support centre. I see others have similar issues. BUYER BEWARE.Hi James, Thank you for your review. We do sincerely apologise for the inconvenience this has caused you. We have reached out to you directly via email to resolve this for you.... Read more
Kind regards, Rachael
Can Not Fault Return Policy
Exchanged Faulty Solar Controller With Out A Problem Well Done Show details · 1
Very poor quality, do not honor warranty
Purchased a Gazebo, extremely poor quality, canopy didn't fit properly, torn within days.I can see from this site, mine is not an isolated experience, yet they continue to sell the rubbish.
4WD Supacentre would not honor the warranty, said I left it unattended, it's a gazebo! it should last longer than a few days. They ignore all emails, no after sales service, do not waste your money!
Claim lodged within 30 days of delivery, said canopy too tight, torn within days, they insist I used it as a permanent structure. From reviews I have seen since... Read more they must know the gazebo canopy is poor quality, nothing to to do with how used by the consumer, 4WDSupercentre will not honour their 12month warranty. Have heard similar stories about expensive products that they refuse to honour warranty on. Stay away from this store, rubbish quality, do NOT honour warranty.
Hi France, Looking into your claim I can see that our claims tam advised... Read more
; As per the user manual, our gazebos are not designed to be used as permanent structures or to cover vehicles. Unfortunately, as the gazebo has been left standing for a period of time unattended, this is not covered by warranty. Cheers, Courtney
Still no delivery after nearly a month and they dont care
Nearly a month later and no battery delivered. Standard no care response trotted out every time. They have no idea where it is and will not escalate with the courier and can provide no time to resolve.The worst organisation I have dealt with in a long time. BEWARE!
Hi Nigel, Looking into your order I can see that your order has only just gone out of transit times on the 4th and an enquiry has been lodged with the courier. Once we receive an update we will be sure to let you know.
Regards, Courtney
Poor service re refunds
Still waiting for a refund on a mounting kit the staff told me i need but didn't took it back 24 hours later,5 days later Still no refund will NEVER BUY ANOTHER KINGS PRODUCT and the manger was not fit for the position he held he only inflamed the situation as soon as you mentioned a refund his facial expression and tone voice went from helpful to I've got no interest in this conversation at light speed another kid who can't deal with people and is power tripping with his position as manager Show detailsHi Luke, We do apologise that you were sold the fitting kit that was not required for your roof rack, unfortunately all of our refunds have to be processed by our claims team. I have contacted you dir... Read more
ectly for your bank details to process this for you. Regards, Courtney
poor quality, poor customer service and communication
Gazebo broke on first use, ongoing emails coming up to 2 months now, trying to sort a replacement.even after calling asking what was going on, told to send an email and would receive a reply in a few minutes.
which was a lie. Show details
Hi there, Thank you for your review. I can see we organised a gazebo cover to be sent out to you once this stock arrives... Read more
. Regrds, Courtney
40amp DCDC CHARGER causes car radio interference
Kings business model is designed to put as many barriers as possible in front of the customer when there is a problem. My experience with Kings has not been good and unlike other reputable retailers they put the onus on you to research the problem. They don't have any people with technical knowledge to offer support, the call centre tells you one thing and the store says the call centre are useless. If a product has a problem or causes an issue with your vehicle, they push back as hard as possible. I can't recommend them at all and suggest you shop elsewhere.There are other more reputable companies out there that are prepared to stand by the products they sell. Show detailsHi Daniel, If the wiring is too close this can cause radio interference. In this case we would recommend checking your wiring... Read more
. If you need further assistance feel free to get back to us on social@4wdsupacentre.com.au with a screenshot of this review and your order number. Regards, Courtney
Alloy crossbar kits
Purchased mk111 rtt and alloy crossbar kit( $2000 transaction), crossbar end caps are very loose fit and have all fallen out, have had 2 caps replaced still waiting for the other 2( Have gone through great lengths to get them from store)extremely poor after sales service and even poorer warranty experience over the phone.4wd supacentre have gone down hill in this department.will not be recommending anyone to purchase their products in future..what a joke.
Good thing we have word of mouth and these platforms to expose these Muppets.... Show details
Hi there, Unfortunately we will need to lodge a new claim on your behalf, but we will need the requested information will need to be provided to be able to do this for you... Read more
. Regards, Courtney
ACCC maybe able to help you
I too have been a victim of their story telling. I am not going to go into details here but I have all the emails to prove my point. After reading all these other reviews I have decided to contact theACCC to have my say and put forward my evidence. I have also directed them to this site to have a read.
If you wish to voice your concern like I have, you must contact the 4WD centre 1st as ACCC will ask you for proof of correspondence, like emails, photos etc
https://www.accc.gov.au/about-us/contact-us/report-a-consumer-issue#form
I have given the 4WD Centre a 2 star rating as there are employees that genuinely try to help you.
18-3-24 Show details
Hi Michael, Thank you for your feedback on your experience. Unfortunately an order number hasn't been provided so I am unable to look into your issue further, but if you are still needing assistance f... Read more
eel free to let know on social@4wdsupacentre.com.au with a screenshot of this review and your order number. Regards, Courtney
DONT BUY ANYTHING FROM THEM
WORST AFTER SALE SERVICE EVER. DONT BUY ANYTHING FROM THEM. I am waiting for an answer since forever about at least 5 claims. Spent thousands of dollars there and everything that I bought there was faulty and needed to be replaced. I keep calling the claims phone number and being promised that my case will be taken care of but have 0 news. Very very UNprofessional. I have never seen such poor customer service in my life. Show detailsHi Alexandra, We appreciate your feedback on your warranty experience and we do apologise you feel this way. Looking into your recent claims I can see the products you were having issues with have alr... Read more
eady been rectified for you. Unfortunately at this time we are not able to offer compensation as requested. Regards, Courtney
Worst aftersale ever
Currently going through a warranty claim for a 4.5x3gazebo. Worst thing ever. Ripped and bent poles second go. Had it for a month. Wasn't even much wind. In Perth. Warranty goes in circles. Even when said want store refund they said replacement. Definitely want money back instead now. I dont want that as such poor quality. Have sent pictures and they want more information. Asking if it was raining and so on. It wasn't. Have replied. Called twice and being on hold half hour each time. Online claim number doesn't work on their site. Never buy from these guys. Staff were friendly in Malaga store. Show details
Hi there, I can see we have requested a proof of disposal of the gazebo, we will require this information to be able to proceed... Read more
. Regards, Courtney
Hassle free warranty
Had an issue with a king battery terminal not tightening. Took it in to Heatherbrae Kings , spoke to Jonathon , he not only said bring it in he asked if I needed a hand to bring it in. Then Josh met us at the door and quickly confirmed there was an issue. Really appreciate not being given the runaround with these 2 guys. In no time I walked out with a brand new battery. I was even offered refund but declined, as I've had their batteries before and they're awesome. Thanks boys til next time. Show reply
Disgraceful after sales support
I ordered two sets of draws from this company, click and collect (through eBay) - one for myself and one for a mate. I installed them about 6 weeks after I ordered them.After using the draws for about 3 months, the frame was so bent that I could not open or shut the fridge slide or draw while a fridge was on top.
I logged a warranty request, and was told to take them into the Eastern Creek store for an assessment. They were assessed by a manager. The manager took some photos, and agreed that the draws were faulty and that they will process th... Read more
e warranty claim. I was asked to remove them from the car, and bring them back in store to organise a store credit or refund. I was happy with either a store credit or refund, but preferred a refund. I removed them from my car, and took them back about a month later, as the Eastern Creek store is a bit of distance from my house. The draws were taken , and my bank details were taken down as well. I was told I would have my warranty processed, and I would receive a refund for the draws. The team that helped me remove the draws from my car had heard the conversation that I was receiving a refund, and instead of disassembling the wings to remove them from my car, bent them up to allow the draws to slide out. One week later, I received a notification that my claim was rejected, and that I have to pick the draws up. The person on eBay has told me that the 'Claims' team has rejected my claim, and to talk to them about it. The claims team told me that my claim was rejected because 'I only have 4 months to claim warranty for being damaged in transit'. I asked to dispute this for obvious reasons. I was then told I cannot dispute it over the phone, and I would need to ask the eBay team to log a dispute on my behalf. After several messages back and forth, the ebay team refused to log a dispute on my behalf, and continued to refer me back to the claims team. I would then call the claims team, who would refer me back to eBay. I went back into store for further assistance. The manager in store told me that the draws were 'pretty beat up' and that the previous manager did the wrong thing by taking the draws back, and continued to blame the previous manager for the current situation. The manager also claimed that after looking at the draws, that they believed they were damaged during installation. I installed these draws myself and they were not damaged during installation. Dealing with this situation has been nothing but frustrating - I don't understand how a company can assess a warranty job, agree for a store credit or refund as the item is defective, take the item from me, further damage the item, then decide that a refund will not be processed after agreeing in person to process a refund.Hi Aiden, As your order was placed through eBay all assistance has to be made through the eBay website, I do apologise... Read more
. Unfortunately as this was notified over 4 months after the item was collected we are not able to assist. Regards, Courtney
Questions & Answers
PEOPLE. be aware that a retail WARRANTY is just promise from the seller. under Australian consumer law your purchase could be covered for much more. (please do a little research on the topics below)
-
Consumers have specific rights under the Australian Consumer Law (ACL), regardless of any other warranty provided by the supplier or manufacturer. The ACL guarantees that all goods:
are of acceptable quality
match the description, sample or demonstration model
are fit for their disclosed purpose
come with clear title, unless otherwise stated
does not have undisclosed securities
come with a right to undisturbed possession
will have spare parts and repairs available for a reasonable amount of time after purchase
with express warranties, will have those warranties honoured
-
How long the warranty against defects applies?
Warranties against defects usually apply for a set amount of time. After the warranty expires, the consumer guarantee of acceptable quality usually still applies. This means that if there’s a problem with a product, the consumer likely still has a right to a repair, refund or replacement, even after the warranty period.
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please google "ACCC Consumer rights and guarantees" for more information. and be sure to make written complaints to the retailer, then reports to ACCC, consumer affairs, etc. if you don't get results from the retailer consider civil action via a VCAT complaint.
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its people who don't take these simple steps that allow companies like this get away with your money after selling you over-priced (when not on sale) rebranded Chinese products.
Hi, My email address was displayed on the 4wdsupacentre.com.au website on 23rd February as the winner of a $1,000 Kings Cash Voucher. I emailed competitions@4wdsupacentre.com.au as instructed on the same day. I have heard nothing. Has anyone else been scammed and not received their voucher???
Hi Andrew, Your voucher has since been sent to you, thank you for contacting us in regards to this issue.
Regards, Courtney
I am owed a $1000 refund from your Dandenong VIC store. I’ve been emailing since November and was promised that the refund would be processed last Monday but it didn’t happen. When can I please get my refund? Your urgent action would be very much appreciated. Thanks
My refund is dragging its feet too. Call them on 1800 88 39 64 as they may not read all the emails every day and you could get them to dig in to why they're stalling on a significant amount of money and get an instant reply... Good luck
Thanks Phil. I received an email from the sales consultant and was promised a refund early last week. It’s very disappointing that this has dragged for so long especially since we are dealing with a significant amount.
Hi April, We are sorry to hear you haven't received your refund as of yet! Feel free to contact us on social@4wdsupacentre.com.au with a screenshot of this review and your order number so we can look into this further for you :)
Cheers, Courtney
Details
| Buy Now | Buy Now | |
|---|---|---|
| Category | Online Shops, Camping Shops and Vehicle Accessories & Parts Shops | Physical Shops, Camping Shops and Vehicle Accessories & Parts Shops |
| Offers Free Standard Shipping | No | No |
| Type of Products Offered | Car Parts & Accessories | Car Parts & Accessories |
| Offers Fitting / Servicing | No | No |
| Awards | 2021 and 2022 | 2021 and 2022 |
Contact info for 4WD Supacentre
- ABN: 30609212624
Extra Information
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Hi Nathan, Thank you for providing your review. We do sincerely apoligise for the inconvenience this has caused you. If you could please provide your order number, this can be looked into? Kind regards, Rachael